Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 28%
Submit a Complaint
8714
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East)
Mumbai
Mumbai City District
Maharashtra
India - 400098
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
1889
down
804
up
1045
down
457
up
630
down
377
up
550
down
342

Additional info

Andhra Pradesh

Postpaid +91 92 4600 0121

Prepaid +91 92 4601 2524



Assam

Postpaid +91 92 0700 0121

Prepaid +91 92 0701 2524



Bihar

Postpaid +91 92 3400 0121

Prepaid +91 92 3401 2524



Delhi

Postpaid +91 92 1000 0121

Prepaid +91 92 1001 2524



Gujarat

Postpaid +91 92 270 00121

Prepaid +91 92 2701 2524



Haryana

Postpaid +91 92 5400 0121

Prepaid +91 92 5401 2524



Himachal Pradesh

Postpaid +91 92 1800 0121

Prepaid +91 92 1801 2524



Jammu & Kashmir

Postpaid +91 92 0500 0121

Prepaid +91 92 0501 2524



Karnataka

Postpaid +91 92 4300 0121

Prepaid +91 92 4301 2524



Kerala

Postpaid +91 92 4900 0121

Prepaid +91 92 4901 2524



Kolkata

Postpaid +91 92 3100 0121

Prepaid +91 92 3101 2524



Madhya Pradesh

Postpaid +91 92 2900 0121

Prepaid +91 92 2901 2524



Maharashtra

Postpaid +91 92 2500 0121

Prepaid +91 92 2501 2524



Mumbai

Postpaid +91 92 2000 0121

Prepaid +91 92 2001 2524



North East

Postpaid +91 92 0600 0121

Prepaid +91 92 0601 2524



Orissa

Postpaid +91 92 3800 0121

Prepaid +91 92 3801 2524



Punjab

Postpaid +91 92 1700 0121

Prepaid +91 92 1701 2524



Rajasthan

Postpaid +91 92 1400 0121

Prepaid +91 92 1401 2524



Tamil Nadu

Postpaid +91 92 4400 0121

Prepaid +91 92 4001 2524



Uttar Pradesh East

Postpaid +91 92 3500 0121

Prepaid +91 92 3501 2524



Uttar Pradesh West

Postpaid +91 92 1900 0121

Prepaid +91 92 1901 2524



West Bengal

Postpaid +91 92 3300 0121

Prepaid +91 92 3301 2524



View More Information...

Customer satisfaction rating
28%
Complaints
8714
Pending
77
Resolved
2436
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky Complaints & Reviews

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Tata Sky — breach of service regard to annual subscription -reg

 Patel1081 on Apr 22, 2019
“No customer can be disadvantaged by the new regime of TRAI guidelines. If they want to continue with a long-duration pack, they can do so till the pack expires. However, if they find any other pack to be beneficial, they can switch. In this regard
Please refer to complaint request no.SR[protected] dated 08.04.2019 lodged with Tata sky DTH provider related to my DTH connection registered mobile no.[protected].

I had subscribed annual pack as per term and conditions in November 2018 and the same will expires in coming November 2019. After the latest regulation of the TRAI,...
Complaint comments  Read comments Complaint category TVs

Tata Sky — I want to change name in tata sky

 Nicky Bandil on Apr 22, 2019
Dear tatasky, I want to change name in my tatasky account From Ashok Gupta to Nicky bandil because I face many problems when I order any zeetos rewards related gift from Tata sky my father is died 2-3 years ago that's why I want to change my tatasky account name to Nicky bandil
Subscriber id- [protected]
Rmn- [protected]
So please help me changing name in tatasky account...
Complaint comments  Read comments Complaint category Telecommunications

Tata Sky — long duration pack.

 Sanjiv kumar230271 on Apr 22, 2019
Without my consent my long duration pack has been changed, On 6 th April 2019. Even When I have paid in advance till 23rd sep 2019.Even after my complain no action taken. Before 6 th April I was paying 6450 Rs annually for one primary connection and 2 multi tv. Costing Rs 17.67 per day. After new tarrif it become 323 Rs per month for primary tv and 200 Rs each for 2 Tv total Rs 723 per month. Which is Rs 24.1 per day. Nearly 36% increase. This is not proper. Due to this I have to drop one multi Tv connection. To cut cost. No action taken on my complain on 7th April. And repeated reminders....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — sub id 1269287965 reg details of deposit since 01.04.18

 K L vadhwani on Apr 21, 2019
You are always replying that go to tatasky.com and see the transaction history.
But when i always i say you that it shows balance is 3.12 from 01.10.18 not from 01.04.18 which i am demanding from aprox 80 days.
क्या आपने कसम खाई है कि नही बताना है?
Or you don't want to understand and don't care about your customer, you have disconnected our id and nor replying it means you are not interested in solution.
When we call on tollfree no, we have to wait for 5-10 mnts and then after not sure to talk, if you are serious...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — I'm complaining about my tata sky pack valid 25/10/2019 but the company dropped on 15/04/2019 max my channel pack before validity

 S.B. Choudhary on Apr 21, 2019
I recharge my tatasky speical pack of rs 1550 subscribe id [protected] of one year preiod 26/10/2018 to 25/10/2019 in my name kumari sushma under TRAI RULES company can not any change in validity period of one year till 25/10/2019 but he dropped of max channel of the pack on 15/04/2019 and after contract the consumer care of the company he ignore my complaint...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — not coming to fix tata sky dish

 Sanyaji on Apr 20, 2019
Its been 3months i am requesting tata sky people to come and fix my tata sky dish as there is some problem its been 3 months 1 person came and said i am sorry i am not carry my fixings tools i am like really till then nobody came.. This is your service..? Very poor badly very dissapointed.. Every time on call you are saying we are sending we will send.. You guys are lier.. Shame on you...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky Ltd — non availability of channel selected in tata sky dth & variance of rates

 Rakeshnair87 on Apr 20, 2019
Sir / madam,

My registered mobile number is [protected] & tatasky id is [protected]. I have selected the channels through tatasky app on 21 march 2019 and got it activated. I request you to clear the following issues:-

1. I have subscribed for kochu tv (Malayalam children's channel) and the cost of the channel as per your app was rs 5.90. But i am not getting the said channel. Kindly activate the channel for me & forward the details of channel number.

2. The rates of the channel that shown during channel selection display and in tatasky app are different....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — not getting connection for 1 week

 Akshay Karthik on Apr 20, 2019
Trying to get the tata sky connection for last one week but didnt get the connection and upon contacting the support again, find out that connection request is closed as i was not picking up the call or not reachable. However i am picking up all the calls and phone no, is also reachable. Contacted the support many times and every time they mention in 2 hours connection will be done. But all are false promises and no body contacted. On top of that support lady mentioned that i denied connection and mentioned that in her call record, just liers....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Tata Sky Wrong Commitment — diamonds didn't get added to mobile legends : bang bang

 Mashiro on Apr 19, 2019
Thank you for using State Bank Internet Banking. Reference No. for the transaction of Rs. 399.0 from A/c ending 8590 to Times of Money Limited on 19-Apr-19 at 18:59 is IGAFYQ#####.If not done by you, forward this SMS from the mobile number registered with SBI to 9223###### to block your INB credentials. You may also call[protected]. Download YONO @ www.yonosbi.com...
Complaint comments  Read comments Complaint category Banks

Tata Sky — wrong package provided with false commitment

 Animeshdj7562 on Apr 19, 2019
I got a call from rizwan.. And he told we are increasing your channels with lesser amount which you are paying then i told to leave as later tatasky may increase the amount later then he told no it will not happen and plz take benefit of new offer and i denied, then repeated the same then i said ok if price decrease and increases then ok and call disconnected then i received below message

Do needful stop new package provide old package i was using.

Dear subscriber
Tata sky id-[protected]
Your pack change request has been successfully processed. To know...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — new installation delayed

 SURESH NEELMEGH on Apr 19, 2019
Booked tata sky hd box 5 days back. So far nobody has turned up. I get message that installation is scheduled on so and so time but next day i gat a message stating work order cancelled. Again i called tata sky and once again false promise. Nobody turns up. If tata sky does not want new subscribers, then why do they advertise. Please see messages sent by tata sky
.
Tata sky installer visit for wo#1f4knmdt is scheduled between 17/04/2019 11:00 & 12:00 in case of query pls contact our helpline on[protected]

Tata sky installer visit for wo#1f83k465 is scheduled between...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — lack of technicians

 Ranjith2411 on Apr 18, 2019
Before three days, my antenna was signal loosed. I can contact customer care executive three times in three days. He escalated issues but technician are never come to resolve issues. How many days I'm waiting for the resolution. All of them concentrate on new connection but any of they never intrest in customer relationship and requirements. Escaped every day......
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — ur dth agent given wrong information for his business

 Arjun1608 on Apr 18, 2019
Hi sir, this is Arjun from tiruvuru in Krishna district in Andhra Pradesh. Your agent given to me wrong information for his business target. I didn't installed your set up box, i didn't use your subscription,
I want return my Paytm money, your fraud agent name is Hariprasad, his phone number [protected] .
Please enquiry that fraud agent and return my amount to PayTM otherwise I will go to consumer court.
My application number is 306459....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — duplicate remote received on new connection

 Kunal.S on Apr 18, 2019
This is to inform that i have received a low quality duplicate remote on purchasing new connection recently on 10th april’18.

You can have a look of same in the image attached with this email.

1. “guide” is seen printed as “guise”
2. “on demand” is printed as “on damand”

Etc..

Also, the build of remote too is of very cheap quality.

I have made several follow ups with tata sky on facebook & twitter helpline but to no avail. Even wrote to nodal office but no reply from there as well.

If...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — unprofessional complaint services

 Bindu Raval on Apr 18, 2019
I previously complaint about the overpriced service of tatasky and they called me as soon as possible.

I had a brief conversation about my complaint. After5 min of talking about my issue he was unable to understand what i was trying to tell him.

After that he sends me a technician to my house for checking on the issue that was resolved by myself.

And after that when i had a conversation with him today he said me that tatasky haven't send any technician to my house

First of all they have no information about the technician that is visiting...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — discrepancy in rate of your authorized technician and customer care department for digi box

 Vipul Ganatra on Apr 18, 2019
I lodged complain for non receipt of tv receiption to tata sky toll free complain number. Authorised technician visited my home and after innvestion, he told me that my standard digi box is required to replace and charge will be rupees 550/-. On verification with tata sky customer care department, the price of standard digi box found 450/- rupees. There is difference of rupees 100/- which clearly shows that field person charged higher than prescribed rate of company. I lodged the complain to tata sky customer care but it is a matter of rehret to say thst even after more than a month, no response...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — package migrated but no channel on tv

 [email protected] on Apr 17, 2019
Tata sky id - [protected]

I received an sms on 12th april stating my existing tata sky pack has been migrated to a new best fit pack which has all my current channels. Until a few minutes ago i was watching my program on star world hd and all of a sudden i get a black screen showing - "a-la-carte channel star world hd - rs. 9 pm, sms to 56633from rmn".

I call up the customer care asking what happened? All the channels were working until a few minutes ago and all of a sudden all gone. The executive says i have to go inside the tata sky app and choose which channel i want...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — complaint against illegal practices of by tata sky. cust id :- 101499671

 varunyadav21 on Apr 17, 2019
This is reference to my subscriber id :- [protected], & my complained which i have been following up with the customer care of tata sky since last few days. This is reference to the bi – annual pack which i have taken & which was valid till sept 2020. Due to the recent trai guidelines, they have changed the subscription fees & other channel costing details, but also said in their guidelines that if customer wants to continue with the existing long durations pack then the choice is with the customer not with the dth service providers. This guidelines were clearly mentioned in the press conference...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — complaint against illegal practices followed by tata sky. cust id :- 101499671

 varunyadav21 on Apr 17, 2019
Dear trai team,
This reference to my complaint against tata sky dth service provider, where my subscriber id is: - [protected], where i have availed bi – annual pack which was valid till sept 2020, i called up the call center of tata sky to register my complaint against discontinuing my bi-annual in the name of trai guidelines, where i have shared the news article, where trai secretary sunil k gupta has clearly mentioned that customer’s can continue with their long duration packs as per their wish till expiry of the long duration packs. (Also attached news article with reference to about...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — multi tv charges doubled and does not give option to choose different channel on each box

 parashar399 on Apr 17, 2019
Hi
Post trai new regulation on dth channel i tried to optimize usage of my four tata sky boxes.
I have one primary and three secondary boxes which i am using for the last 7 years now.
Since usage on two secondary boxes are very minimal.
I approached tata sky call center with a request to give me an option to select channels, box wise so that i can keep minimum channel on two boxes. Which mean on primary box i want to have maximum channels and on secondary we select only free channel and very few paid channels.
Which is logical as each member in family like...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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