Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 32%
Submit a Complaint
9262
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East)
Mumbai
Mumbai City District
Maharashtra
India - 400098
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
2000
down
847
up
1135
down
485
up
669
down
394
up
587
down
358

Additional info

Andhra Pradesh

Postpaid +91 92 4600 0121

Prepaid +91 92 4601 2524



Assam

Postpaid +91 92 0700 0121

Prepaid +91 92 0701 2524



Bihar

Postpaid +91 92 3400 0121

Prepaid +91 92 3401 2524



Delhi

Postpaid +91 92 1000 0121

Prepaid +91 92 1001 2524



Gujarat

Postpaid +91 92 270 00121

Prepaid +91 92 2701 2524



Haryana

Postpaid +91 92 5400 0121

Prepaid +91 92 5401 2524



Himachal Pradesh

Postpaid +91 92 1800 0121

Prepaid +91 92 1801 2524



Jammu & Kashmir

Postpaid +91 92 0500 0121

Prepaid +91 92 0501 2524



Karnataka

Postpaid +91 92 4300 0121

Prepaid +91 92 4301 2524



Kerala

Postpaid +91 92 4900 0121

Prepaid +91 92 4901 2524



Kolkata

Postpaid +91 92 3100 0121

Prepaid +91 92 3101 2524



Madhya Pradesh

Postpaid +91 92 2900 0121

Prepaid +91 92 2901 2524



Maharashtra

Postpaid +91 92 2500 0121

Prepaid +91 92 2501 2524



Mumbai

Postpaid +91 92 2000 0121

Prepaid +91 92 2001 2524



North East

Postpaid +91 92 0600 0121

Prepaid +91 92 0601 2524



Orissa

Postpaid +91 92 3800 0121

Prepaid +91 92 3801 2524



Punjab

Postpaid +91 92 1700 0121

Prepaid +91 92 1701 2524



Rajasthan

Postpaid +91 92 1400 0121

Prepaid +91 92 1401 2524



Tamil Nadu

Postpaid +91 92 4400 0121

Prepaid +91 92 4001 2524



Uttar Pradesh East

Postpaid +91 92 3500 0121

Prepaid +91 92 3501 2524



Uttar Pradesh West

Postpaid +91 92 1900 0121

Prepaid +91 92 1901 2524



West Bengal

Postpaid +91 92 3300 0121

Prepaid +91 92 3301 2524



View More Information...

Customer satisfaction rating
32%
Complaints
9262
Pending
5
Resolved
2965
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So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky related photos (652)

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Tata Sky Complaints & Reviews

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Tata Sky — wrong card for the set top box pairing error

 rohitseth123 on Sep 20, 2019
My tata sky is not working today. I am getting pairing error message whenever turning my television up. No channel is visible, please look into the matter. My registered phone number is [protected]. My tata sky id is [protected]. Since morning i am experiencing this problem and no channel is turning up. I am not sure if it is something major still seek attention from sky team. Thanks...
Complaint comments  Read comments Complaint category House, Apartment Rental

Tata Sky — installation technician misbehavior

 tvramanamurty on Sep 20, 2019
I have taken tata sky connection. The technician who came to install the dish was rude and his behavour was total unacceptable. When asked for his id and name, he blandly refused and started using abusive language. He did not heed to our advice on the location of the hood and started questioning our wisdom. While leaving, he has threatened us with serious consequences if we complain about any fault or his behavior. At one stage, he has threatened to take away all the equipment and stop installation...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — auto migration without customers consent

 dean dgama on Sep 20, 2019
I do a regular annual recharge on my 3 tata sky connection of which one was a primary set top box and 2 were secondary set top boxes this year it was done on 06 jan 2019. So my next renewal was due on 05 jan 2020. However today i got a message saying that my tata account is deactivated and i needed to do a recharge of 2300 rupees. On checking with tata sky i was told that they did a auto migrate on all my boxes to the highest package that was on my primary set top box. So where i was paying 800 on my primary set top box and 250 each on my secondary set top boxes. Now i was paying 800 odd on each...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky poor handling of my complaint of loss of signal

 Adarsh Deorah on Sep 20, 2019
My tata sky connection is facing problem of not receiving signal since july 2019, we had placed complain then and a technician came and fixed it, later i left for abroad and since mid july again the problem started. My parents are not so comfortable calling call center and so when i returned in september i placed a complain on 16/9/2019 and technician came to visit on 17/9/2019, after an hour of waiting he was not able to solve the problem and as we had to leave so he said please give otp and i will close complain for today and come tomorrow, my wife also stays abroad and was not familiar with the...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — 3 days gone but still account not activated

 Sagarpalve on Sep 19, 2019
This is really frustrating to get new connection activated on tata sky.I am really struggling to get it activated. No support from Tata sky customer care.I called them almost 20-25 times but they really don't care about it. Even spoke to your nodal officer but they also not worried about it.Did not even receive a single call backfrom them.

This is really worst service i ever seen in my life. took 3 days so far just to activate the account and still not identified why its not getting activated.

(In frustration)When i said i want refund if you are not able to resolve...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — non-attendance to my service request

 Amar Ganguly on Sep 18, 2019
On night of 14th Sept I raised a request to set my set-up box right as it did not show up green light, and TV screen showed 'no signal'. I was promised that a technician will come to set right the problem.
Since then I followed up at least twenty times with various persons on their helpline #[protected] and to many other persons to whom my request was escalated.
They all went on giving false promises.
In first two days some calls came to me from their Bangalore and Hyderabad office (as I guess from the STD code) telling that the technician will call me up. But no technician...
Complaint comments  Read comments Complaint category Products & Services

Tata Sky — increased charges

 Rohan Aggarwal001 on Sep 18, 2019
I paid 14483 for 1 year on January 1st for yearly plan for 3 TV's
Now they have increased the pricing to 27654 i.e 2305 and even taking advance for the year according to 1206 RS per month they started charging me 2305 per month and the plan which should have end in January they ended that on September itself

They increased the prices without our consent or without informing us at all about that

When called they told us TRAI revised the guidelines but little they know that they have taken advance from us and in the new guidelines given by TRAI, they have to...
Complaint comments  Read comments Complaint category TVs

Tata Sky — set top box & technician services

 Nisha Modi on Sep 18, 2019
I have raised 4 complaints on 4th Sept, 11th sept, 16th Sept and 18th Sept and still not attended.
I have been contacting customer service as one of my TV connections is not workings, during the first complain (4 sept) the technician comes and fixes the TV and the next it stops working.
Then i raise and complain on 11th Sept - No body comes or attends the issue and when i contact customer service they say your complaint has been cancelled as the you have not agreed to pay charges.
then i tell them no this has not happened, please send the technician. still nobody attends the...
Complaint comments  Read comments Complaint category TVs

Tata Sky — deducting the amount without customer knowledge or permission and not refunding

 suchithkumar on Sep 18, 2019
Hello,

Tata sky has deducted the balance of 150 rs without my knowledge or permission & not wish to refund now. It is done with help of third party called 'binge'. They installed binge kit forcefully saying it as it is free for 30 days... Will be continued if i am interested further.
But though i informed i dont want this even for free of cost, then did not take back the binge unit & started charging without informing me. 

Cheating the customer very openly, without any fear... And not refunding also.

Name: suchith kumar

Subscriber...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — re-installation of tata sky tv

 Biswarup Basu1 on Sep 18, 2019
My tata sky id no is [protected].
I have been transferred to noida recently and as per advise, recharged rs 50/- to reactivate my account.
I need the services of your technician at the following address. I am having set top boxes and dish. From one dish, 2 connections are to be given at the following address.
Biswarup basu.
Qtr no: d-81,
Ntpc shaurya township,
Plot no: c-55,
Sector-33.
Noida....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — installation not done. fraudulent case.

 KABIR GANDHI on Sep 17, 2019
Tata sky distributor aka unisyn enterprises approached me with an offer to install tata sky at my premises along with a firestick. I have made a payment of 2100 via debit card.
There is no response from the company. I am uploading the receipt along with.
Now i am not interested in installation of tata sky set top box any more.
I dont want to deal with frauds at all.
I want full refund....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — inefficient service

 K K Mohanan on Sep 17, 2019
I have a tata sky dth id no [protected] which was installed at my residence flat no 106, ivory court-3, essel tower, mg road, gurgaon 122001 (Haryana). On 9 sep 2019 i registered my request online for shifting above installation to my new (Present) address flat no. 401, ivory court-3, essel tower, mg road, gurgaon 122001 (Haryana) - i. E, same building/tower but a different floor, with effect from 14th sep 2019. I got a call on 9th sep evening that field technician would come on 10th sep for relocating which i requested to reschedule to 14th sep 2019 as i would take posession of the new apartment...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — poor service and charge too much

 amoln on Sep 16, 2019
I have very bad experience with tatasky and it's services. You will never get any help from them. They just keep charging you for unnecessary channels. It's website doesn't work even if you want to remove the channels it's doesn't get proceed and keep you charging. One of the beggar company and its employees.. Rude behaviour and not at all professionals. As my experience i got to know tata sky only takes the money from customers and give less and poor service... I will never go for this product again. Stain on indian companies...
Complaint comments  Read comments [2]Complaint category TVs

Tata Sky — free firestick is a fraud offer

 ipeecee on Sep 16, 2019
This is in reference to the complaint lodged with customer care of tata sky and the complaint no is 1ng1kntm. Subscriber id: [protected]

I installed the new connection on 10 september, the issue is when my dth was installed and firestick was provided, i was told, it's free. I wasn't informed, it had to be returned if i don't continue tata sky binge package. Why would i take a firestick from tata sky if tata sky binge is mandatory for lifetime. Won't i buy from amazon? And why correct information isn't being provided?

I had hopes from tata sky but seems it is also another...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — dealer cheating in subscription

 sunil shitole on Sep 16, 2019
Having paid a sum of rs.2259/- towards tatasky dish, stb and six month telecast subscription.in favour of m/s. Unisyn enterprises of quality solutions put ltd group india vide their receipt no.363092dated[12/9/19. After that tatasky installation done but only one month subscription given so he cheating for six month so pl refund my six month subscription amount. Why he given rs 2259 from for hd set top box.

As there is no response either from the dealer m/s. Unisyn enterprises, i request m/s. Tatasky to instruct m/s. Unisyn to refund my money immediately without any delay.
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — "pairing error" appeared

 Umesh9764 on Sep 15, 2019
Subscriber i'd: [protected]
Above is my tata subscriber i'd and i'm getting the message as ' this is the wrong card for this set top box'
Please resolve this as quickly as possible.
I have been out of station for few months. May be that's the reason for this temporary dysfunction. But it should be rsolved quickly.
Please provide quick solution to this problem....
Complaint comments  Read comments Complaint category TVs

Tata Sky — complain for the irregular disconnection of dth connection from 12.09.2019 against membership no 1061612055

 deer123 on Sep 15, 2019
Dear sir,
I would like to intimate you that a complain was lodged on 8/9.08.2019 and rs150 was paid online from my axis bank card on9.08.2019 as per the advice of customer care department t over phone. My recharge date was 20.08.2019 so i made online payment of rs 407 on 13.08.2019 for 1 month and again rs 65 from my iob card as per accounts msg of tv i am surprised how your service department has disconnected my service on 12.09.2019. If tata managementcan cheat to a high court advocate in this way then wat general public will expect from the management. Please check your accounts date...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — 150 service visit charges

 Anubhav_singh_76 on Sep 15, 2019
Account id [protected]
It happened 2nd time in 2 months when 150 rupees were deducted from my account. It was said by helpdesk person on 8sep that no charge will be deducted, still after the visit 150 rs were deducted. Same thing happende in august too but after my follow up it was reimbursed. Please take the same action for this time too. My account has been deactivated too, please activate it too.

Rma - [protected]...
Complaint comments  Read comments Complaint category News & Media

Tata Sky — dth tata sky very poor customer service

 Drgpooja on Sep 14, 2019
I have requested to relocate dth from tata sky on 9 the september. Till date there is no action regarding the installation of the same at the new address. I called number of times to tata sky customer care numbers. They are not even bothered about this upon repeatedly calling for the same.

The company representative always telling that your request will be taken within one hour and will be resolved in 8 hrs. But even after 6 days i. E. More than 100 hrs it is not taken cared....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — new connection/wrong information

 gopinathkuppili on Sep 14, 2019
One of the tatasky executive came to my house and explained the dual connection and multiple connection. And got impession from us and given a tatasky receipt after taking the andhra bank cheque for rs.4028 on dated 28.08.2019. Cheque was debited from my account. They have to come to installation with in 7 days from the date of the debit. Till date no one came to my house. I have given complaint at [protected]@tatasky.com but there is no response. Customer care people is saying that they are not responsible for connection and saying that we have to get the information from dealer only. Dealer is not at...
Complaint comments  Read comments Complaint category Telecommunications

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