Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
8411
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East)
Mumbai
Mumbai City District
Maharashtra
India - 400098
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
1769
down
751
up
969
down
425
up
585
down
358
up
511
down
322

Additional info

Andhra Pradesh

Postpaid +91 92 4600 0121

Prepaid +91 92 4601 2524



Assam

Postpaid +91 92 0700 0121

Prepaid +91 92 0701 2524



Bihar

Postpaid +91 92 3400 0121

Prepaid +91 92 3401 2524



Delhi

Postpaid +91 92 1000 0121

Prepaid +91 92 1001 2524



Gujarat

Postpaid +91 92 270 00121

Prepaid +91 92 2701 2524



Haryana

Postpaid +91 92 5400 0121

Prepaid +91 92 5401 2524



Himachal Pradesh

Postpaid +91 92 1800 0121

Prepaid +91 92 1801 2524



Jammu & Kashmir

Postpaid +91 92 0500 0121

Prepaid +91 92 0501 2524



Karnataka

Postpaid +91 92 4300 0121

Prepaid +91 92 4301 2524



Kerala

Postpaid +91 92 4900 0121

Prepaid +91 92 4901 2524



Kolkata

Postpaid +91 92 3100 0121

Prepaid +91 92 3101 2524



Madhya Pradesh

Postpaid +91 92 2900 0121

Prepaid +91 92 2901 2524



Maharashtra

Postpaid +91 92 2500 0121

Prepaid +91 92 2501 2524



Mumbai

Postpaid +91 92 2000 0121

Prepaid +91 92 2001 2524



North East

Postpaid +91 92 0600 0121

Prepaid +91 92 0601 2524



Orissa

Postpaid +91 92 3800 0121

Prepaid +91 92 3801 2524



Punjab

Postpaid +91 92 1700 0121

Prepaid +91 92 1701 2524



Rajasthan

Postpaid +91 92 1400 0121

Prepaid +91 92 1401 2524



Tamil Nadu

Postpaid +91 92 4400 0121

Prepaid +91 92 4001 2524



Uttar Pradesh East

Postpaid +91 92 3500 0121

Prepaid +91 92 3501 2524



Uttar Pradesh West

Postpaid +91 92 1900 0121

Prepaid +91 92 1901 2524



West Bengal

Postpaid +91 92 3300 0121

Prepaid +91 92 3301 2524



View More Information...

Customer satisfaction rating
27%
Complaints
8411
Pending
26
Resolved
2216
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky Complaints & Reviews

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Tata Sky — tata sky mobile number change

 Vaibhav Bargude on Feb 21, 2019
Dear Sir/Madam

My Name is Vishnu bargude.and My Tata Sky ID No.[protected]

I have a complane that I have lost my old mobile no.[[protected]].

In future my process in your company with my new mobile no.[[protected]]. and in future you contract me my new no.

So please you update my new mobile no.in your siystem.

Thanks,
Vishnu bargude
Mob.no. [[protected]]...
Complaint comments  Read comments Complaint category Education

Tata Sky — subscribed channels disappeared

 Abhishek Mundada on Feb 21, 2019
I did notice that in last two days, the channels from my selected pack disappeared.I am using the same plan since many months.Even those channels were present for about 20 days of the month and then disappeared.Plz resolve this as soon as possible.I have recharged on Feb 01 and the pack included channels- Sony TV, Sony Sab, &TV and more are missing....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — complaint for your unprofessional handling of my complaint.

 Vijay N Gadgil on Feb 21, 2019
Sir, my ID is [protected] and today i complaint on your toll free no. at about 2.30 P.M. for my set top box is not showing signal . firstly the lady on call told me to select the new pack as per trai. i told her that till March we can select that option. in this discussion she spent 20 minutes with saying sorry for waiting. then told me that we are starting the set top box but problem at our end. til lthat time 40 minutes have passed. so i asked her to connect me to your higer up. one person came with hindi speaking. so i ask him to speak in marathi then he tranferred to Madam Nilofer she again ask...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Tata Sky — extremely rude and pathetic behavior

 Definedge Solution Rahul on Feb 21, 2019
Actually we are totally disappointed with service provided by Tata sky and rude behavior of customer care.By default they have made my subscription plan monthly rs 750 by providing details of monthly plane of 350rs.Now they denied & telling us you must recharge yours account by 750 rs with very rude behavior.
We have also request them to stop their service
uninstall your tata sky
But no responce received from Tata sky...
Complaint comments  Read comments Complaint category Unauthorized charges

Tata Sky — subscription stops in between before the package ends

 dikshapriya16 on Feb 21, 2019
I did recharge of Rs 220, but was unable to see any channels on TV. Later i spoke with customer care, they sent technician after two days who charged us Rs 100 and then it got activated on my television. The customer care advised us to upgrade our device with a charge of Rs 1000 which includes the hardware up gradation with 3 months HD subscription without any extra recharge. You can check the recording for the same. I am facing issues with the connection. It got disconnected.I want clarification on this that why customers are fooled on customer care forums. And, also what kind of compensation TATA...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — referral bonus not received - id 1004 7916 36

 Ankush Achole on Feb 21, 2019
Dear sir
I wish to buy tata sky for me & my brother. I have contacted tata sky,
I had been told that if my pune tata sky refers any one then pune tata sky will be eligible for rs. 300.
Tata sky id[protected]Mob no. - [protected]) had refered two new connections
(1) tata sky id[protected] mobile no. [protected]
(2) tata sky id[protected] mobile no. [protected]
I have not received rs.300 + rs.300 top up for id[protected]
So as per tata sky policy, i must get rs.600 to my pune id
Ankush achole
[protected]...
Complaint comments  Read comments [1]Complaint category Business & Finances

Tata Sky — tata sky changed my trai compliance pack in between subscription period

 mukesh2909 on Feb 20, 2019
Respected sir,
I changed my pack with the help of tata sky customer care to continue my services according to trai rules on 05/02/2019 and recharged accordingly. I was getting all my channels and everything was good. To note, my previous non-trai pack had already ended on 04/02/2019. On 17/02/2019, i suddenly find 46 channels deactivated, some of which were hd and some sd. I was not informed about the act and my complaint was not satisfactorily redressed. The migration, according to customer care, occured on 17/02/2019, without my permission, in middle of my subscription period which should...
Complaint comments  Read comments [4]Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky set top box - this is the wrong card for this set top box

 Basmah Irfan on Feb 20, 2019
I have recharged my tatsky account after 3 months today and i see the error "this is the wrong card for this set top box" on screen. Tried to remove the digicard and wipe and insert. Still doesnt work. Called customer care and they refresed the signal, still doesnt work. Customer care is useless and this is frustrating.
Also cancelling the connection means that i do not get my money ack for set top box or connection, what a waste!
Subscriber id - [protected]...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — channels dropped by tata sky

 Ravindra Golait on Feb 19, 2019
Subscriber ID [protected]
My I'd migration done on 18/02/2019.
Before migration my monthly tarrif Rs 240.
After migration my account balance on 18/02/2019, but tata sky dropped my most of the channels. I contacted customer care for viewing channels to add up to my account balance. Tata sky not done this and says we unable to do the same & customer has to go online and do himself

Ravindra Golait
[protected]...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — not generating user id for existing secondary set top box (multi connection)

 Rajneeshtyagi1178 on Feb 19, 2019
I was having two user id / account id's running on single dish with 02 set top boxes. To save money both account id's were merged into single account in august 2018 and a main and secondary set top box system was generated by tata sky. Now they are not ready to provide me separate user/account id for secondary box as different packages are needed on both boxes. Unnecessarily they are asking 800 + 150 = 950 inr for completing the same. Finally i asked to discontinue the secondary box as there should be no charging for generating new user id for existing customer.
Current user / account id...
Complaint comments  Read comments [4]Complaint category Entertainment and Recreation

Tata Sky — multi tv connection charges

 Sg818 on Feb 18, 2019
After Trai new rules Tata Sky is now charging Rs500 per month for each additional multi tv connection. This works out to Rs6000 per year.

Before Trai new rules the charge was Rs2750 per year.

The increase is exhorbitant and is highway robbery. Tata Sky customer care claimed Trai has fixed the multi tv connection charges. If this is so, then if not wrong, this is the maximum charge and there is nothing stopping Tata Sky from charging a lesser and more reasonable sum.

Please look into matter....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — new trai rules — non - compliance by tata sky

 akzee on Feb 18, 2019
Dear sir / madam

Customer id — [protected]

The list of program selected for viewing, has been submitted on 14.02.19 on the company official website.

2. While the selection has been implemented by tata sky, the subscription amount has not been modified. We are being asked to pay the earlier higher amount ie rs. 385 instead of the new amount of rs. 322.

3. This is blatant violation of rules by a reputed company, whose sole motive appears to be to rake in profits at the cost of common customers.

4. Kindly look into the...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — extremely rude and pathetic behaviour for a request

 Meghasharma31 on Feb 18, 2019
I tried to change my current pack. As it was not possible through website and mobile app because my old number was registered. I called the local dealer. He was so arrogant no manners to talk to a customer and raising voice on me. The other person also came on phone he too was talking rude and abusive. His no [protected]. If your are hiring someone make sure they know how to talk with customers. Extremely rude and pathetic service....
Complaint comments  Read comments [4]Complaint category Entertainment and Recreation

Tata Sky — violation of guidelines issued by trai

 9140395874 on Feb 17, 2019
Sir,
I have a dth connection of tata sky (Subscription id [protected]). I had opted for a semi annual pack of tatasky on 04.08.2018 and was valid till 18.02.2018.
On 01.02.2019 i chose the channels of my choice as per guidelines issued by trai.
1. Tata sky has not continued to provide the semi annual package till the validity.
2. Tata sky terminated my semi annual pack and started charging on daily basis even before the end of validity of my semi annual pack.
Tata sky is clearly violating the guidelines laid by trai.
I request you to look into and do the...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — fta channel selection

 sidray01 on Feb 17, 2019
Tata sky is giving 192 fta channels out which only 28 are doordarshan channels which are mandatory.
However tata sky customer care has advised me by email that the rest 164 channels are fixed and the customer cannot delete or change these fta channels as per his choice. Please advise me whether this is correct as per the trai order. Ia m being forced to view many channels which i do not watch and this is unnecessarily increasing my multi tv charges.
Please advise if i have the right to choose which fta channels to watch and can delete and add as per my choice....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — tata sky cheat me

 @#$%^&* on Feb 17, 2019
I recharged my tata sky account through sbi rewardz...

Sbi says - transaction success, but recharge not done...

Transaction id : [protected]
Recharged on : jan 21 2019 6:19am
Sbi rewardz ref no : cabj/fr/12768601
Status : success
Dth operator : tata sky
Subscriber id : [protected]
Paid by points : 160.00
Total amount : 40.00...
Complaint comments  Read comments Complaint category Unauthorized charges

Tata Sky — new tariff from feb 1 is much higher

 gautam80in on Feb 15, 2019
New tariff under new trai guidelines is costing double than what i use to pay before. For 2 tv, the charges has been increased from 250 to 500 rs. Then for each channel, you will have to pay twice for hd and for non-hd subscription. New trai guidelines was formed to help customer budget their subscription but companies like tata sky have used it to their advantage and raised revenue margins....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — over charging on new tariff on dth

 Piyush K Gupta on Feb 14, 2019
As a Tata Sky customer (Subscriber ID- [protected]) and used 3 TV broadcast in under one ID. I selected different channels after new guideline of TRAI keeping to restrict to my requirement, but shocked to see that my tariff increased even on selection of less channels in compared to early pack. TATA SKY customer care is unable to explain any satisfactory answer to me.
So you are requested to look into matter and advise accordingly
Thanks
Piyush Kumar Gupta
[protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky Wrong Commitment — in app purchase problems in pubg [Resolved]

 bivashdas20 on Feb 14, 2019
Same problem happened with me last night. I have purchased 660 uc worth about 799 rupees get debited from my account but I did not received any uc in my game. I have the transaction details which is showing that respective money went to INB Times of money. As it is huge amount of cash I need refund or please send me the uc in my game account. Under this text I am giving you the screenshots of my deduction hopefully will rid off my problem as soon as possible....
Complaint comments  Read comments Complaint category Online Games

Tata Sky — card error

 Khan Bebo on Feb 14, 2019
I was not able to use tatasky for more than 1 month now i switched it onn and rechargerd so it is showing wrong card error for this box please help me to pair this card n please make it as soon as possible i placed an enquiry call as well for 3 times there is still no response from ur backend team please help us with this...kindly look into it...
Complaint comments  Read comments Complaint category Family & Relationships

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