Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 13%
Submit a Complaint
8534
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
3rd floor, C-1, Wadia International Centre, Pandurang Budhkar Marg
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633
[except MTNL]
up
1333
down
593
up
396
down
249

Additional info
Andhra Pradesh
Postpaid +91 92 4600 0121
Prepaid +91 92 4601 2524

Assam
Postpaid +91 92 0700 0121
Prepaid +91 92 0701 2524

Bihar
Postpaid +91 92 3400 0121
Prepaid +91 92 3401 2524

Delhi
Postpaid +91 92 1000 0121
Prepaid +91 92 1001 2524

Gujarat
Postpaid +91 92 270 00121
Prepaid +91 92 2701 2524

Haryana
Postpaid +91 92 5400 0121
Prepaid +91 92 5401 2524

Himachal Pradesh
Postpaid +91 92 1800 0121
Prepaid +91 92 1801 2524

Jammu & Kashmir
Postpaid +91 92 0500 0121
Prepaid +91 92 0501 2524

Karnataka
Postpaid +91 92 4300 0121
Prepaid +91 92 4301 2524

Kerala
Postpaid +91 92 4900 0121
Prepaid +91 92 4901 2524

Kolkata
Postpaid +91 92 3100 0121
Prepaid +91 92 3101 2524

Madhya Pradesh
Postpaid +91 92 2900 0121
Prepaid +91 92 2901 2524

Maharashtra
Postpaid +91 92 2500 0121
Prepaid +91 92 2501 2524

Mumbai
Postpaid +91 92 2000 0121
Prepaid +91 92 2001 2524

North East
Postpaid +91 92 0600 0121
Prepaid +91 92 0601 2524

Orissa
Postpaid +91 92 3800 0121
Prepaid +91 92 3801 2524

Punjab
Postpaid +91 92 1700 0121
Prepaid +91 92 1701 2524

Rajasthan
Postpaid +91 92 1400 0121
Prepaid +91 92 1401 2524

Tamil Nadu
Postpaid +91 92 4400 0121
Prepaid +91 92 4001 2524

Uttar Pradesh East
Postpaid +91 92 3500 0121
Prepaid +91 92 3501 2524

Uttar Pradesh West
Postpaid +91 92 1900 0121
Prepaid +91 92 1901 2524

West Bengal
Postpaid +91 92 3300 0121
Prepaid +91 92 3301 2524

View More Information...

Customer satisfaction rating
13%
Complaints
8534
Pending
61
Resolved
1082
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So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky related photos (465)

Tata Sky Complaints & Reviews

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Tata Sky — fraud by tata sky technician and overdue unresolved service issue

 paritarathor on Nov 18, 2017
After facing repeated signal issue for around 6 months, no permanent solution was provided. Then a tata Sky visited and asked to put a new part on our tata Sky dish and took cash of Rs. 875 for the part. 15 days later when we again faced the old issue, we come to know from another tata Sky technician who visited my building that 1)the part was not correct and tata Sky had no records of the said part replaced 2)the dish on which it was fit tree was not Ours! 3)insoite if informing tata Sky about the fraud done by their technician they have not reverted back.
After a week of writing email...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — change of rmn and package

 Neela Rao on Nov 18, 2017
Dear Sir/Madam

My Name is Neela Rao and My Tata Sky ID [protected].

I have a complane that I have lost my old mobile number [protected].

In future my process in your company with my new mobile number that is [protected] and in future you contract me my new no. [protected] and my email is pavani1993bhanu@gmail.com.

I have not been contact with you on the same reason.
It is also requested that my present pakage monthlý subscribtion Rs 270/- change to south damal pack monthly subscription Rs 170/- and deactivate all kids packages only...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — hd channel not available

 rakeshsantu on Nov 18, 2017
Hi There,

This is regarding RMN [protected] complaint. As per schedule technician visit and told to me that if you're are new user you will not get HD+ channel even if you subscribe HD.

Is this not funny...

can you send someone who is aware of what the issue is and able to provide correct solution. It looks I am paying the the bill for Hd and getting SD service.

As I already confirmed that one of your executive name called Shwetha had fixed this for a moment... and she mentioned that it was due to technical error hd+ was missing.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — we didn't get service from past 3 years

 HOTEL ALLUM - BELLARY on Nov 18, 2017
Dear Sir,
we have 25 connection of tata sky setup box we are not getting signel properly and this the 3rd time we are complainting the we didnt getting service frfom past 3years we need service required its too urgent...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — tv programmes not received at random times id :1205657172

 vmgopa on Nov 18, 2017
Tv programmes in SKYLINECITY apartment 509 goes off saying rain and cable connection.
The problem is happenning for months and no permanant solution has been provided. If problem not solve in a week we will demand tata sky to be removed from the apartment complex.
This is the last and final warning
Venu gopal
[protected]
[protected]
507 block 3
skylinecity apartments
chandra layout
bangalore 560072...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — overcharging - after payment

 Noel Treasure on Nov 17, 2017
Hi my tata sky id no:[protected]- am a regular customer - i do pay every 6 months (platinum package)even though i do not watch much TV.
recently my charge was due- called executive- mentioned amount- PAID on line- told me to keep set top box on- did that- after 10 days they have been harassing me to pay more and they are deducting money on a DAILY basis...
I am regular customer - paid 6 months as per their executive. around Rs4360
they have not done the needful - and activated 6 months
why should i pay daily...
pls rectify and stop harassing a poor customer for...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — base pack activation without permission

 Satish Dhakne on Nov 16, 2017
We have activated "dhamaka" pack from the begining, but how does it activated to "sports" pack as base pack god knows. Few days back we have activated sports channel.
Dont know how did they activated the "times now" channel also.
This happened to me twice. Tata sky officials are activating packages without permission. Need an explanation that how does it happened....
Complaint comments  Read comments [1]Complaint category TVs

Tata Sky — illegal technician visit charges

 JosephSavariraj on Nov 16, 2017
I have tata sky connection since may 2016 and 2 months back i have bought an yearly subscription and since then iam only getting 27 out of 59 channels in a regional pack. When i called they tried all the technical steps and told me that they need to send a technician guy and it is chargeable. My question to them was, if i buy a tv or a fridge i pay one time and after its warranty period if there is any issue, i need to pay for technician visit, but for this iam paying a monthly subscription, and why should i pay a fee. Iam not doing for my airtel broadband connection, whenever there is a problem....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — hd channels disconnection

 Amazon Softwares on Nov 16, 2017
Hello tata sky,

Hope you are doing great!!

Goodmorning to you.

I have taken a new connection by paying rs 7990 per annual which includes ultra pack hd channels for 12 months. I was committed by sales man and according to your receipt that i will get subscription for 12 months sd as well as hd channels. It has only been 3 months since i am using these services, but my hd channels are not working from past 7 days.

I want an activation of my hd channels as quickly as possible and i want a definite resolution from your team otherwise this...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — faulty set top box 4th time in 4 months

 Tanvi Agarwal Bansal on Nov 15, 2017
Again ny set top box start creati g pb... It gets switched off automatically now this is the 4th time in 5 months my set top box is creating problem. First in july then august nad now in nov and everytime the set top box is being changed by tatasky and charge rs 400 from us. So i have paid rs 800 till now in 6 months for these faulty set top boxes which are already faulty and sent to us by their representatives. This is a sheer fraud on part of tatasky and money making scheme.

If this time i am charged then i will cutoff my tatasky connection as i am a premier customer of tatasky.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — no signal always

 Ruchi Saxena Nayyar on Nov 15, 2017
This is reg our tata sky no [protected] this is to bring to your notice that we had initially installed 1 tata sky non hd box.. Later when we opted for 1 more tv connection, we were given hd box. When we told the engineer that we dont need hd services, he told us clearly that we need not to take hd services and we can continue with regular service on the same box.

Soon after we started facing connectivity problems. It always showed no signal. We made several calls to the customer care but they could not help. We were advised to have a engineer visit scheduled which we did 3 times....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — rs 2000 voucher not received

 ajeetbit98 on Nov 15, 2017
As per offer from tata sky. Get 2000 rs voucher for new registration i have registered my account on 14th nov at mytatasky website. But due to network connectivity i have not received option to select 2000 rs. Voucher.
I tried to login after some time but same issue happen.

Kindly help me to get 2000 rs. Vouchers.
Subscription id: [protected]
Ajeet kumar...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — for change connection big tv to tata sky

 jaydeep dekavadiya on Nov 15, 2017
I have a msg for change connection for bigtv to tatasky in my phone
And msg said to miss call [protected] for change connection
I will miss call on this number and after misscall i will receve msg will will get tuch within 72 hours
But i have no phone call and response for tatasky
I will miss call before 5 days

Pls give me some solution regrding this how to change connection...
Complaint comments  Read comments [1]Complaint category TVs

Tata Sky — installation not completed [Resolved]

 Sathish Ks on Nov 15, 2017
Hi, i am a customer migrated from reliance big tv to tata sky. A week ago technician came to install. For my surprise he came only with set top box. Recharged for ₹229 and took amount. He didn't provided lnb, mini dish and cable. As per reliance digital tv and tata sky welcome offer terms and conditions they must provide mini dish, lnb and cable free of cost. Now my subscription amount deducted daily and i left with only set top box. No service after repeated complaints. What a pathetic service. My subscription id is [protected]....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — horrible service by tatasky somasundarapalya technician - attention customer care

 Lal Bangalore on Nov 15, 2017
I have been a customer for the last 12 years. Since last 2 months, i have been facing an issue where my setup box gets heated and switch off after 30 mins.

Inspite of placing repeated requested and pleaded to them to assist me for the last 1 month, the technician in somasundarapalya does not care to solve this.
My 12th work order number - 11bhd14k
Consumer compliant number - 11bh4c27...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — made payment but does not show recharge done successfully

 ashishwork2002 on Nov 15, 2017
Hello,

I am compelled to escalate the my complaint against tata sky at your level because, my attempt in getting the complaint resolved and then reaching out to senior people has failed.

Issue not resolved from past 15 days. No response from higher authority also.

I have done a recharge to my tata-sky on 1st nov, 2017 (12.10am) of rs400 but it has not been recharged to tata-sky but got deducted from account.
I have done the recharge using mvisa pay through payzapp app.
I have checked with the hdfc team and they said that the transaction...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — unanswerable and careless

 swathi bharathi on Nov 15, 2017
This is swathi from coimbatore... I installed tatasky on sept 28th'17... Aft one month it didn't work... Showed as lost signal and deactivated... Later we contacted to cc and they request us complain regarding it... The point here is cc took it complaint but there is no response from our local area contacters... They're not attending our call.. Last 2days we are trying to contact them but the response they showing is very bad... P. S i recharged before 2days but without watching it you're deducting d amount very bad... Try to resolve it as soon as possible... Thank you...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — connection migrate from reliance big digital tv to tata sky service

 sunirich60 on Nov 14, 2017
This is sunil kumar from bhopal (M. P.). I am an existing customer of tata sky having subscriber id is [protected]. My connection migrated from reliance big digital tv to tata sky service and according to tata sky policy my reliance big digital tv amount rs.5742.00 should be transfer to present subscriber. Its 11th days now and my reliance big digital tv amount still not been credited to tata sky.
Kindly do the needful please.

With regards
Sunil kumar
Mob. N. [protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — wrong setup box installed for customer id - 1253836843

 Bijay Kumar bsnl on Nov 14, 2017
Dear sir,

On 10.11.2017 at 8:24, my friend refer to have tatasky to be installed for my tv. Same was confirmed to him immediately and was told within 2 hrs agents will contact me. After 36 hrs again my friend call cc and dropped mail then i was contacted by your agents at 2:30 pm on 11.11.2017 and was told me that in 2 hrs it will be installed.

But after several times of telephonic call request my tatasky setup box was installed in late evening at 9:00 pm. I had 2200/- for hd setup box, (15 to 16 mts wire cost included) but after 1 hr i came to know that sd (Normal)...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — issue regarding amount not been credited to tata sky from reliance digital tv (migration connection)

 Baikuntha Das on Nov 14, 2017
This is bn das writing from hyderabad (Telangana).
I am an existing customer of tata sky having subscriber id - [protected].

My connection was migrated from reliance digital tv to tata sky services on 31 sept 2017. And according to tata sky policy my reliance digital tv amount should be credited to my present tata sky account within 7 days.
Its 15th day as of now and my reliance digital tv amount has still not been credited to my tata sky account.
Kindly do the needful please.

With regards,
Bn das
Mob no - +91 [protected]...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

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