Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
8190
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East)
Mumbai
Mumbai City District
Maharashtra
India - 400098
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633  [except MTNL]
up
1723
down
732
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943
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415
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570
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347
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496
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Additional info

Andhra Pradesh

Postpaid +91 92 4600 0121

Prepaid +91 92 4601 2524



Assam

Postpaid +91 92 0700 0121

Prepaid +91 92 0701 2524



Bihar

Postpaid +91 92 3400 0121

Prepaid +91 92 3401 2524



Delhi

Postpaid +91 92 1000 0121

Prepaid +91 92 1001 2524



Gujarat

Postpaid +91 92 270 00121

Prepaid +91 92 2701 2524



Haryana

Postpaid +91 92 5400 0121

Prepaid +91 92 5401 2524



Himachal Pradesh

Postpaid +91 92 1800 0121

Prepaid +91 92 1801 2524



Jammu & Kashmir

Postpaid +91 92 0500 0121

Prepaid +91 92 0501 2524



Karnataka

Postpaid +91 92 4300 0121

Prepaid +91 92 4301 2524



Kerala

Postpaid +91 92 4900 0121

Prepaid +91 92 4901 2524



Kolkata

Postpaid +91 92 3100 0121

Prepaid +91 92 3101 2524



Madhya Pradesh

Postpaid +91 92 2900 0121

Prepaid +91 92 2901 2524



Maharashtra

Postpaid +91 92 2500 0121

Prepaid +91 92 2501 2524



Mumbai

Postpaid +91 92 2000 0121

Prepaid +91 92 2001 2524



North East

Postpaid +91 92 0600 0121

Prepaid +91 92 0601 2524



Orissa

Postpaid +91 92 3800 0121

Prepaid +91 92 3801 2524



Punjab

Postpaid +91 92 1700 0121

Prepaid +91 92 1701 2524



Rajasthan

Postpaid +91 92 1400 0121

Prepaid +91 92 1401 2524



Tamil Nadu

Postpaid +91 92 4400 0121

Prepaid +91 92 4001 2524



Uttar Pradesh East

Postpaid +91 92 3500 0121

Prepaid +91 92 3501 2524



Uttar Pradesh West

Postpaid +91 92 1900 0121

Prepaid +91 92 1901 2524



West Bengal

Postpaid +91 92 3300 0121

Prepaid +91 92 3301 2524



View More Information...

Customer satisfaction rating
25%
Complaints
8190
Pending
7
Resolved
2066
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So far so good - The company responded to our notifications and is working on resolving complaints.

Tata Sky related photos (520)

Tata Sky Complaints & Reviews

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Tata Sky — my name was wrongly mentioned

 maars1980 on Dec 16, 2018
I got the tata sky connection on 08/12/2018 my subscriber id is [protected] at the time of connection registration my name was wrongly mentioned as maheshwaran instead of mareeswaran by the vendor. Just know only i came to now the name mismatch
. I want to correct my name as mareeswaran n. Initial
One customer care call also not completes. They informed me first correct the name....
Complaint comments  Read comments [2]Complaint category Banks

Tata Sky — services related to tata sky

 Atharva Surjuse on Dec 16, 2018
Your service is pathetic.
We’ve been facing service issues since a few months but nobody is bothered to resolve the issue.
You have given out the servicing to some third party who do not have the basic decency to even address the issue at hand.
So many complaints, mails we’ve put but no resolution. It’s like hitting our head against the wall. What’s the use to pay for this when we’re not even getting the basic service.
We really want to discontinue the service.
My subscriber id is [protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — misleading of facts

 Amititi on Dec 15, 2018
I have received a mail from tata sky on my mail id krishankhokher@gmail.com on 11.12.18 that your account is going to be di activation soon and for next tenure you have to recharge an amount of rs. 4620. I have recharged the same amount of my tata sky i'd [protected]. However i have received again a msg from tata sky that you have to recharge of rs. 990 for english movie then i made the said recharge also. Subsequently on today i. E 15.12.18, i have received again a msg to recharge of rs 1925 for hd access. My complain is that as i have recharged my account of rs. 4620 then why the tata sky is misleading...
Complaint comments  Read comments Complaint category Other

Tata Sky — deducting amount as gift offer pack automatically without prior intimation

 elora24 on Dec 15, 2018
We had recharged rs.220/- on 23 nov 2018 as per our pack and again recharged rs.300/- on 4 dec 18 as service charges for relocation. Now it is showing payment due date on 18 dec 18. How? On contacting customer care they said gift offer pack charges 30/- deducted. How can tata sky deduct amount without prior intimation or without taking our permission?...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — account credit

 Ravi Shanker Choubey on Dec 13, 2018
In 11 december i recharge my account but it cannot credited in my account. Then call the tata sky call center and they told me that we received your payment due to same technical reason your account is not credited but 24 hours it will be credited. But yesterday my account was deactivated and then they are telling me that your account was not credited any amount. This is not fair i will complaint to social media.....
Complaint comments  Read comments Complaint category Tax Services

Tata Sky — correction in name

 Pankajanand Mishra on Dec 12, 2018
Sir!
My tatasky rmn is [protected] and subscriber id is [protected].
But my tatasky account is showing my name incorrectly.
My actual and correct name is p n mishra,
Whereas my tatasky account profile is showing my name as "mp mishra mishra" which is wrong.
Hence it is requested to kindly correct my name in my tatasky account.
Thanking you,

Sincerely yours
P n mishra...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — network issue not solved

 Shwetha k.r on Dec 12, 2018
I am complaining since two weeks and registered a complaint about the network issue i am facing after relocation. Every time they register a new complaint, they dont resolve the issue and close the complaint without my acknowledgement. I have paid tatasky for relocation and i am facing network issue as antenna is not installed properly and tatasky asking me to pay 300 again. They are asking me to pay for technician mistake. I have paid almost 2000 to 2500 for channels since 3 months. I am complaining since 2 months and my issue is not resolved. I request tatasky to resolve my issue or else refund...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — set up box pairing error

 Abboju Satyaprakash on Dec 12, 2018
This is wrong card for this set up box pairing error. After long time recharged back it's showing a problem like wrong card of the set up box. So, quickly solve the problem.. It's too urgent.. It's showing with the pairing error please do it fast for fast accessing and quick results of set up box. The helpline not responding, give us the solution immediately and quickly.. Thank u...
Complaint comments  Read comments Complaint category TVs

Tata Sky — i am getting error "hdcp error detected. service request number : 19i0s subscriber id : 1129632145

 170970 on Dec 11, 2018
When i try to see tata sky channel on my laptop, i get the following error

Hdcp error detected:
To play this video, your display and hdmi cables must support
High-bandwidth digital content protection (Hdcp).
You can also try reconnecting hdmi cables or restarting your display.

I am facing this problem for 3 months now, and have reported this problem to tata sky several times without any solution

Service request number : 19lyzi0s
Subscriber id : [protected]

Please help...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — charging for super lnb

 ynaveen2507@gmail.com on Dec 10, 2018
I book a new connection from tata sky in noida sec 143. Executive came and try to hang the dish in my balcony, but didn't got signal, now he try to do the sam on tarrace where he is saying the wire is charged extra which i paid 12 per meter, also he asked for super lnb to pay 800. As to get better signal as in normal lnb i will not get proper signal. What is this tata sky, i am buying connection so all hardware should be from ts why i should be charged with 800. So i refused engineer to pay 800 and he cancel my request for new connection and left. What should i do now please help....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Tata Sky — this is the wrong card for this topbox pairing error

 Chaminda Gunawardana on Dec 9, 2018
I didn't use the service for 3 months. Then i recharged today but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]"
My subscriber id is [protected]
Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.
Thanks....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Tata Sky — annual package, customer id 1032511683

 Dhruv Dar on Dec 8, 2018
We had changed our package on june 6th 2018 in discussion with call center agent. However, unknown to us, he neither changed our changed our package, but also, changed our payment method from annual to monthly. We came to know all this when on dec 2nd 2018 we were informed that our payment had got exhausted and our connection would be disconnected immediately.
Since then we have been talking to tata sky agents and supervisors every day, and sending mails to nodal officer, but there is no response. To cap it all, we were shocked when the call centre people told us today that there is no complaint...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — unable to view channels because of poor signals

 Xyz001 on Dec 8, 2018
Today i have recharged my account [protected] of rupees 100 and after it i am unable to see any of that pack channels because of poor signals. I have talked about it to many tata sky call centers persons ando have did every thing they said but still i am not able to see channels. I am afraid of tata sky. From now onwards i will not recharge my tata sky account and i will tell it on social media also....
Complaint comments  Read comments [3]Complaint category TVs

Tata Sky — forcefully added chanel no. 702

 Suresh Kr Agarwal on Dec 8, 2018
On 7th dec18 call received from tata sky and i told him that i can't talk now but he request me to give 5 minutes and he told me to give chanel no. 702 free for 10 days and if i think useful then i can take the chanel by paying amount. Suddenly one message received for monthly charges. When i talk to customer care they denied to drop it. I do not pay any charge for this chanel. Why rs.9.33 deducted?...
Complaint comments  Read comments [2]Complaint category TVs

Tata Sky — promised free 3 month subscription not given

 Raji0403 on Dec 7, 2018
Hi
My id [protected] I had sd box and dissatisfied with their service asked to return the same. But they gave offer for hd box for 899 and 3months subscription and clearly mentioned all sd and he channels free for 3months. So that only am agreed and paid. But now they deactivated in 4days of hd box purchase and asking to recharge again. Why you are giving this fake promise. Otherwise I should have return your box week before and there are lot of providers giving new hd connection with good offers. Give me 3months free otherwise take your box and give my 900rs back....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — all channels except star channels are not viewable

 shwetap2508 on Dec 5, 2018
My consumer id : [protected], i am abdul latif shaikh we are paying very huge recharge of amount rs.495/- with hd channels every month what for when we don't get proper channels to view at all.

When we ask for service visit to be done then they ask for service visit charge, what for we should pay as when this service is interrupted it has to be rectify at your end & not the service charges to be charge by us. When we are already paying extra amount without any service received by you.

If i dont get my resolution of service visit at my place without any charging extra...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — rude customer service

 Manupriya Bali on Dec 5, 2018
The customer service representative was rude and unhelpful. The call was regarding renewal of annual subscriptions. The executive told me that online channels could be added but cannot be discontinued. We have been a tatasky customer for over 10 years now. With tougher competition, guess the representations are becoming too big for their roles....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — bharat qr code issue

 rahul chetwani on Dec 4, 2018
Your qr code payment method is pathetic.
I made payment of rs 4290 on 1st december at 10.53 am using qr code displaying on my tv, money got debited from my bank account but not reflecting in my tata sky account.
I made payment using google pay, i contacted them too, from their side also transaction is settled, contacted my bank also even their side transaction is successful.
I am being mentally harassed as i lost my money without any fault of mine.
I don't want your connection, refund my money otherwise i will take legal action....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — pairing problem with tata sky router

 Mp19966 on Dec 3, 2018
Hi this is Mayank here, we’re having this issue of (Pairing error) from past 1 day. This is the first time we’re facing this problem. As others says, that their tv doesn’t switch on from long time, but ours switches on everyday. Help us or guide us how to fix this problem as soon as possible. We expect from tata sky to look into this problem.
NDS No.[protected]
Digicard ID is[protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — installation problem while relocation

 Shwetha k.r on Dec 3, 2018
I have been complaining tata sky since 2 months about poor network connection error i am getting and everytime they suggest some troubleshooting steps and close the ticket. This is become my daily routine since 2 months and issue is not resolved yet. As usual i again registered a complaint 2 days back and no one came to resolve the issue. Today i called service manager anil who gave technian number and asked me to call technician. This is how tatasky respect their customers. After registering a complaint service manager (Anil) dont even have atleast a minimum courtesy to send technician. Plz teach...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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