Asianet Satellite Communications Complaints & Reviews

No connectivity for the past 24 hours. No phone calls attended . We can hear only the recorded information "all the lines in this route are busy. Please call after sometime.' if we call[protected] and it will go on ringing if we call [protected]. Try after some time. Even if [protected] they will give one registration no. But nobody will come and attend. This had been my experience for the last three or four times. My complaint is rectified...

Hi, I was using the broadband for about 4 months and i'm facing frequent connectivity issues. This month(04-15) from 15-18 i was not able to access Internet. When I called their customer support they told me that issue will be solved immediately. But issue was not resolved yet. That is all. Thanks and Regards, Nivin Thomas. [protected]...

My broadband connection got cut during a lightning as the router was damaged. I bought new router paying from my pocket from this provider.Since then the speed has reduced drastically to the extend that even skype cannot connect.Many times complaints were filed, but no use. My request to all friends will be to never consider Asianet Broadband while r going for new connection or renewal. This company is group of people who are specialised...

I don't have internet connection for the last 7 days and called customer care, met the tiruvalla office and there is no response.They are asking for bribe for their service. I had send mail to Nodel officer and above.None of them have reverted for solving this issue.Need support....

NAME: Mathew Chandy AREA Ernakulam MOB NO: [protected] EMAIL_ID: [protected]@gmail.com Subscriber Number :GA91068266 I have taken your connection on 24th February 2015. But your Cable TV is not having a proper MENU. The Menu is not giving any details of the programs for next 5-6 hours nor is it giving details of the current TV program. These many details are available on all other services such as DISH TV, TATA SKY, AIRTEL etc. Please...

We were using Asianet broadband Scheme-980 till the month of March. My Customer Id is MJ179.Recently we enquired the procedure for Scheme change to speed 650 in April and according to advice provided we sent a mail on 13th March.When we enquired for the procedure for plan change via customer service, we were asked to sent a mail to asianet stating the subject and was told that the scheme would change from the next month and was also advised...

I've been an asianet broadband customer for the past 2 years and recently changed my plan from speed690 to speed510, the internet speed that i should get is like 1mbps and the speed i get is 670 kbps. I have been calling them for the past 3 days and they've taken no actions....

The service presently being offered by your Aluva Office for the cable vision service is far from satisfactory. There is 'atleast' one or more interruptions per day. This interruption could be anywhere between 5 minutes and several hours. When I call your Aluva office, either the phone is not picked up or a toally unsatisfactory explanation is given. This is not the service a full paying customer deserves or should be offered by an organisation....

Respected Sir, I am Lisgit Sunny owner of GoldenLeaf Group (www.goldenleaf.in), Thrissur.We are into Travel agency, Aviation Academy, & Construction. We are using Asianet wifi modem with code (TR 25602) Our modem is not working from 22nd March 2015, We didn't complain on Sunday thinking they may be on leave. We complained on Monday morning and they had given the complain register number (TR167098).They also assured it will be resolved...

The Broadband connection at my residence is non-functional since 5 days. Asianet claims that they will not waiver the monthly charges until and unless the connection is not active for more than 5 days. The response from the customer care and the Technicians have been pathetic. This policy of Asianet means that the customer is expected to pay monthly charges despite the connection being inactive for 5 days or more, this is daylight robbery...

Sir, I am a subscriber to the Asianet cable service since a very long time(Customer number:GA[protected] I had changed it to digital format by purchasing a new set top box(No: N [protected]) by paying R. 7250(Rs 3500+Rs 3750) on 16/3/2015.Ever since, I am unable to view all HD channels, as promised by the service provider on subscription to the Digital format. Many attempts on all days since then to file a complaint has only met with lack...

Complaint logged at M/s Asianet Helpdesk on 14/03/2015 (Complaint Ticket id : WC 4634)nobody took initiative even to contact me and enquire about it. Very poor explanation from helpdesk executive not even ready to give the escalation channel. The helpdesk executive even dont know when the call can be attended, why the local office not picking up the phone even after forwarding it to them 7 times as urgent . Sreeraman Namboothiri Tripunithura Mob:...

I am fed up with the customer care team of Asianet as no resolution has been seen to my Complaints Tickets 1(CN[protected]CN 573014) which were given on11/03/15 through [protected] and now i have received a sms saying my complaint has been resolved.I do not know how they seem to be operating with out any quality assurance and proper Customer service standards.I have had many instances where the Customer care executives HANG the calls while...

My channels are disconnected from feb onwards..when i contacted customercare they told 4 months payment are pending. &technician will contact me. As far as i know we have one year subscription. Subcode GA91048001, ticket no-GA04160812 on 12/02/15. Called many times.no response.Its been one month, still no technician contacted me...

Dear Sir, My Subscriber I D AA90105314 H D box was installed by Asianet on 26th February 2015. Almost all channels Shows “You are not subscribed for this channel”. I informed Customer Care several Time. But nothing happened till now. Please help. Thanking you Yours faithfully Christy Thomas 12th march 2015...

Dear Sir Jayanthy Sreenivasn Chakkala parambil Kannamkulagra Galaxy Street Kuramcherry Trichur Sub Code- TR 29884 Contact Telephone Number:- [protected] [protected] This is to inform you that i am not at all happy with your Internet connection which is installed and connected on[protected] by Mr. Abdull kafoor . Your costumer Care No. 3015525 is not answering all the time ??????? Your connection is not for...

Sir, I am a digital cable connection holder for a long period. Of late it is seen that your cc division is going from bad to worse. It takes very long to pick up the call. Also I had the complaint of message "signal not found " Comming on the screen 2 to 3 times last few days . I have been repeatedly giving complaints but till it has not been solved permanently . At this movement also it is the same. Please do some thing permanently or...

The following are the HD channels that Asianet is streaming in its Emerald Digital HD package as on[protected] No: Channel No: Channel name Signal quality 1. Channel No: 801 - NHK - Signal Reception is good 2. Channel No: 802 - HD Movies Now - Poor signal, Intermittant frame freeze, video pixellation and jitter 3. Channel No: 803 - HD MTunes - Poor signal, Intermittant frame freeze, video pixellation and jitter 4. Channel No: 804 -...

The power indicator of my cisco set top box is flashing red continuously and hence i cannot watch tv. When enquired with asianet, they say i have to pay Rs.990/- to solve the issue. I wish to know the following: 1. Whose property is the set-top-box. Asianet or Me? 2. If it is Asianet, why do they charge for repair? 3. If it is Me, should I give back the faulty STB? 4. For whose benefit did the Government introduce STB; the consumer or...

The power indicator of my cisco set top box is flashing red continuously and hence i cannot watch tv. When enquired with asianet, they say i have to pay Rs.990/- to solve the issue. I wish to know the following: 1. Whose property is the set-top-box. Asianet or Me? 2. If it is Asianet, why do they charge for repair? 3. If it is Me, should I give back the faulty STB? 4. For whose benefit did the Government introduce STB; the consumer or...