Asianet Satellite Communications — high ping issue

Jeo Jose

from Paravur, Kerala

Address:

Kollam, Kerala, 691013

I am getting this problem the third time this year and its real annoying and i have been experiencing this issue since last week
The issue is that the ping is high on singapore servers
When i ping to 203.116.144.209 i get about 160 and above
Which was 55 ms and stable before this issue started to occur
I tried contacting the kollam asianet office and they failed to fix it
The ip address is a server in singapore called garena league of legends sg
My brother who is using asianet broadband is from kottayam is having the a stable ping of 55 while i m struggling with a mere high amount of packet loss
They leave me no choice than to take it to the next level after all i have been waiting i refuse to continue with this isp which is frustrating and has low knowledge on such things like latency and so on or fix this problem
I need a immediate solution or else i want my money back for which i spent on the plan.

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Asianet Satellite Communications customer support has been notified about the posted complaint.

Oct 15, 2019

Updated by Jeo Jose who said the problem is resolved wow did i personally said something about this issue being fixed
thats so stupid of you to think like that
this problem is still going on and its been a whole week and i sure to disconnect from asianet broadband its the WORST INTERNET PROVIDER I HAVE EVER EXPERIENCED
such bad customer service and illiterate tech team who doesnt even know what ping means
bye bye asianet if this problem isnt fixed within a day or two