[Resolved]  Asianet Satellite Communications — network issues - high ping and latency, low bandwidth

Address:	Ernakulam, Kerala
Website:	asianetbroadband.in

I have been having multiple calls with asianet broadband services for their incompetent services over the past 6 months. One issue after the other keeps coming back after apparently they 'fixing' it.

The first issue was that i was not getting internet during the prime time of the day. Sometimes between evening 4pm - 10 pm and during the night time.

I have called their customer service more than 20 times and have spent over 300 rs in phone bills to fix this issue. They keep on saying that they will send a technician to check my faulty line. However, no one has come to check it till now. I had specifically told the customer care executive that no one will be available between 11:30 am and 8:30 pm as i will be in office and the technician should come before 11:30 am. I was also willing to wait a couple of days for him to show up. But no one did.

By a stroke of luck the issue mus have gotten resolved automatically as i do not have it now. The new issue is that the low bandwidth and high ping that i have in my network. I am calling them almost everyday now. No one seems to even know what ping and latency is. How am i supposed to get an answer or a resolution if there is no one who can even understand my issue. I have absolutely no use for this speed that they are giving me now. I have attached all proof of my plan and the bandwidth i am getting from this network

I am unable to work on this bandwidth and this is creating losses for me.
Please find below my consumer number : cn107242
Name : jibin jacob
Email: [protected]@gmail.com