[Resolved]  Asianet Satellite Communications — not giving service as promised, worst customer service

Address:Ernakulam, Kerala, 683106
Website:asianetbroadband.in

I purchased asianet broadband connection on[protected], its in the name of vineet nair ie me with phone number as [protected]. The consumer number is av8156. I had purchased a plan of 1mbps unlimted net pack with first 15gb at 20mbps speeds. I had padi 3months advance as they had asked for. For the last two weeks, net works for only two hours every day. Scenario is such that i need to call them everyday, then they rectify for an hour and then it gets disconnected again, forget the speed part iam not even able to open gmail.
For the last two days, there has been no internet at all, repeated calls, mails have bore no fruits.
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Dec 5, 2017
Complaint marked as Resolved 
Asianet Satellite Communications customer support has been notified about the posted complaint.
Verified Support
Nov 01, 2017
Asianet Satellite Communications Customer Care's response
Dear Team,

We have out called the customer, and have arranged a field visit for the customer as demanded.
Regards,
Asianet Broadband
Nov 01, 2017
Updated by Vnair35
I got a messsage from Asianet half an hour back regarding that the complaint had been registered and 10minutes back i got a message that complaint had been resolved, but iam still not getting the internet, without solving the problem, how can they leave a message that complaint has been resolved.
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For past one week hdmi is not working through our digital box

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    +91 80 8606 0665 [Corporate Customer Care]
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    2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
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