Asianet Satellite Communications — service negligence

My account is 5329, which is a new one. As i specifically asked for a wi-fi modem with at least 2 ethernet ports, they gave me xperio labs and it worked just for 1 hour on the first day itself. I raised a complaint to replace the modem with same configuration, after 8 long days of waiting, some1 came to my home and replaced the xperio with an old, another customer used cisco modem with only one ethernet port and also having problem in accessing the modem gateway settings. I escalated the complaint to a lot of contact points, but until now nothing has done. I paid the money for what i am looking for, not for what they wish to give. If they offered me a modem with 2 ethernet ports, they have to replace the defective with a new one as my connection is brand new and also with 2 ethernet ports. I can't sacrifice with my devices to be disconnected just because of the unavailability of enough ethernet ports on the replaced old service modem cisco.

Another issue, once they replaced the defective modem with this used cisco, i am unable to access my dvr. When i swapped back to my bsnl broadband (Which is not yet cancelled) everything works fine including my dvr.

Asianet is not providing what they offer in the beginning. They offered me xperio with 2 ethernet ports, but when it became defective within one hour, they replaced it with a used, old modem having issues in accessing the modem and also with just one port.

They offer 24hrs resolution time for issues reported, but they attended my case on the 8th day only.. The plan on my account is 365gb for 365 days, so how they will compensate me for those 8 days of inactivity due to the delay in their assistance??

I want to replace asap this ugly modem with my offered xperio with 2 ethernet ports.