| Address: Thrissur, Kerala |
The power indicator of my cisco set top box is flashing red continuously and hence i cannot watch tv. When enquired with asianet, they say i have to pay Rs.990/- to solve the issue. I wish to know the following:
1. Whose property is the set-top-box. Asianet or Me?
2. If it is Asianet, why do they charge for repair?
3. If it is Me, should I give back the faulty STB?
4. For whose benefit did the Government introduce STB; the consumer or the advertisers?
5. Why is Asianet not giving a copy of the list of channels I get when I opt for one of their plans?
6. Do we have a ombudsman for attending complaints like these?
7. It is for the service that we are paying and not for getting their equipment to our premises. So charging un-necessarily is an offence / crime.
8. After all STB is for the benefit of Asianet to know which all channels I am watching, how much time I am watching, What all serials / programs I am watching, What all advertisements I am watching etc so that they will get paid from the sponsors / advertisers accordingly. It is actually not useful to the customer. So why should the customer pay again and again. CRIMINAL OFFENCE FROM ASIANET. Was this information helpful? | 
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