Asus India Complaints & Reviews

I purchased an asus laptop which has 128 gb ssd and 1tb hdd, and i started facing clicking noise issue from hdd, i took my laptop to service center and they told me that they replaced my hdd with a new one cause it was under warranty, then i checked the hour run count for both my ssd and hdd, result showed my ssd runned for 501 hours but my hdd showing it already runned for 1646 hours, since they said they replaced hdd so hours run in hdd should be less than ssd that"s only possible if they put old hdd, and now i came to know it's a old hdd but now warranty period is over, what should i do as my laptop is out of warranty? Should i complain this matter in consumer forum?

Dear sir
I am justin paulraj brought a notebook series laptop which had two years of warranty and i had done many repair in coimbatore asus authorize service centre for several times but after the completion of warranty period still i cant work with my notebook series i need a support that this system was a failure model or what

Please replace me a brand new laptop or do other assistance please.

[protected]

Worst phone build quality. Looking after big false promises by the company of super build quality for flip camera n phone.. Decided to buy. But within 2months one drop n flip camera is gone. Such worst quality of attachments uses to connect camera with the phone. Shame. Also it is not at all water resistant. Even a phone coating 10k are far better in terms of build quality and durability. Highly dissatisfied and disappointed. Would never ever gonna purchase any asus product in future. Worst ever decision to decide on to purchase asus when there are so many better brands in the market. Shame

Sir after my recent update of asus phone software consisting of 145 mb n latest security patch of december.. My phone has automatically started lagging all of sudden, sometime when a call comes it automatically starts lagging n i have to shut down to make my phone workable.. Plsss sir i have had a gud 1 year now it's turn worse pls help me sir plss

I bought asus 6z in december 2019 but after 15 days i feel some lags in my phone but sudden one day my phone hanged and i could mot do nothing on screen after that several times i found my phone lots of lags after android 10 update. Some time showing screen (Ui not responding) once in a day when i open front camera but camera not flip and writing on screen flip camera could not open. I typing a lot on whats app but many times i was typing but words not write on screen after a few second phone hanged

My phone going hanged maximum oprations while i am typing, camera using and web serfing. I complain in asus care but they send me a manual firmware update and i download it but there is not resolution of my complain i contact again but they said i have to go service centre. I spend 28000 for this device but they suggest me visit service centre about to 50 km.

This complaint is regarding defective battery delivered to me. There is fast drain of the battery in my laptop. When i use it in normal mode i. E. Watching movies or reading a document, it takes only one hour to drain full battery. Battery consumption rate is too high. I have bought it six months ago from flipkart. This is for your information and necessary action at your end.

As a part of asus back to school promo offer, i was offered some discounted offers on ms office and other products. Post receiving the offer, i paid rs1990 towards ms office - h & s 2019 on 16th oct. The offer was supposed to be fulfilled before 30th nov, as per mail from asus promo.

However, the offer is not fulfilled even after the assured date. Their call centre is the worst and no one attends the call.

There...

In 2017 my laptop's screen totally black because of some reason so, i for resolve the problem i was gone to the asus service center amravati. They was check my laptop and told me "for resolve this problem i should be format your laptop then i said"ok" then they insert ba pirated windows in my laptop and they does not told me about that and charged 800₹ from me... Now my laptop face blue screen death error because of there fraud.

I bought an asus laptop for my college studies. I am facing battery issue from starting. I contact asus customer service and they arranged a service and replace battery by new one but i think they putted the second hand repaired battery not new. I am facing the issue again the bettery related problem is :- battery percentage decreases rapidly in seconds like countdown is going

I bought an asus vivobook last nov 25 from oxygen digital shop, kadavanthara. It had some booting issues and battery charging issues which we brought to the the oxygen store in a month. They said it was an update issue and returned it in 2 days. Again the same problems started happening, the battery just wouldn't get charged even if you plug it in for long hours, also few letters wouldn't work. We have called them up many times to see what could be the issue, and they usually brushed it off saying it's an update issue. After being fed of really slow system and battery charging issue, we finally took it to the store for servicing and they said they will look into it on our insistence of dropping it off there. What they said could be fixed in 2 days, they didn't even bother to call even after a week. When we called up, they said it's at the asus service centre and we can't do anything because it is still in warranty period. The keyboard had some issues and they will return it in a week. Brought it back and after a month's use, it's now showing different issues of not opening after the screensaver. Took it to the service centre only to having them mocking at us as if we are the only people who have this issue. Later we checked out to see a lot other people who bought this laptop have had working issues. It's almost a year now and i have a lot of work pending that only asus can be answerable for selling such a faulty laptop. I had always been a pro-asus user for so many years and i have never been more disappointed. If money had grown on trees, i wouldn't have run behind this one for a year now. Hope asus will take some action to compensate my valuable time and patience.

I bought the laptop on 29 may and till now i am facing the problem and its 5 month and the asus higher team staff is scamming me by say that 1) because the product is only in repair warranty not replacment warenty.2) because it is glbal purchase 3) only a asus staff will decide to give a replacement or not and already i have taken 3 services of service center

Hai, i have bought a new asus gaming laptop rog strix g in last month.
But in that there is no useful software is there. I have already a home base window 10 software is installed.
For example:
No window office is preinstalled on it.
And also it doesn't have a license. Why my system doesn't have license for ms office.
No window defender: mcfee. So please try to provide me ms office with license software.
Please concern this problem and remedies.

Asus cheated me by sending a faulty device and now they are delaying their service. My gaming laptop's display was not working within 14 days of purchase and when i give it to asus service center kottayam to claim the warranty they assured me repair within 3 days and now they are telling that they don't know when it will be repaired. They are saying that spare parts are not available and i should wait for indefinite time. Its not my fault for their lack of spares. I want a replacement if they cannot service it within the assured date. I gave my laptop for service on 19 october and its been so long. I can't wait more than this or else i need a another laptop to be used in this mean time. My rma number is inxwka0135
Also the service guys in kottayam is behaving improperly.

I had purchased asus vivobook x507ua-ej838t on 30 sep 2019 through tata cliq. I facing a challenge while connecting to wifi. I am able to connect wifi when its placed in the range of 2-5 cms of the router. This challenge was taken up with tata cliq however they have advised to speak with asus service center for solution. Please call me on [protected] or mail me at vinayak. [protected]@gmail.com for taking this forward and resolving the issue.

I have put my complain about my laptop that its battery is not getting charge and about that its getting hang i cannot use any application.

But everytime i call customer care they just give me a complain number. Since 3 months i am getting fooled by them. How can i repair my laptop?

I cannoy use my laptop and its brand new.
How can i resolve this problem?

I got my asus laptop on 3rd october 2019 whose speaker is completely not working that replaced by today on 17 oct 2019.
Speakar of this laptop is working but dead slow it is not clearly audible even on 100 percent volume. This is very embarrassing from asus i replace my laptop in 15 days even i'm not able to use my laptop.

Kindly lookin to this and resolve it as early as possible

Thank you

My mobile asus zenfone max pro m2 device shut down automatically and never open hence i summit mobile in asus service center on 20/09/2019 with rma number. Srasinmet[protected] and told me that you come after 4 days to one week but till date my mobile not repaired

Hence i loss my money in many types of account working in my mobile due to none availability of other mobile

I brought ASUS laptop fx503vd on 27 may 2018 with 24 months onsite warranty but when I tried to resolve the battery issue which I faced from day one of purchase, ASUS customer care started making excuses and sent irrelevant emails as to how to tech things to the laptop and get it corrected instead of sending a technician to look into it. I raised multiple requests in 2018 but none of them were processed. Yesterday(09 oct 2019) too I tried to raise a ticket with their India customer care: [protected] but was surprised to hear from their customer care that the said laptops warranty is null and void and ASUS donot give 24 months warranty on its products. I tried to reason with her with proofs of invoice and laptop sticker from ASUS itself but in vain. I asked her to raise a ticket anyway and let the ASUS technician see my laptop and she took the address and all other details and allotted ticket number: A[protected] which also looks like a fake just like ASUS products. I haven't heard from anybody from ASUS side. So people needs to be beware before buying ASUS products, particularly from flipkart as they too aid ASUS's fraud activities and suppress truthful reviews about ASUS products. I have attached previous communications with ASUS here and how their online system is so made so as to divert and scuttle any complaints or service requests coming to ASUS.

I had received defective laptop from flipkart on 3rd october 2019, i had raised a replacement request regarding the same. Technician visit was carried out by flipkart and asus on 8th october 2019 and the technician has acknowledged the problem and gave the do. However since then no update from the part of flipkart has been done. Neither the status of my complain is changed nor did they acknowledged the technician visit.
Flipkart is the worst e commerce site when it comes to customer support.

Order id - od[protected]