ATM Transaction — no money received from atm but deducted my account

My name is reji a account no [protected] at federal bank wandoor branch. I trying to withdraw an amount 6000/-from panjab national bank atm wandoor on 6-10-18 no money received. But cash deducted from my account. I have complaint to costemer care. Complaint no.[protected] but the amount not refund back to my account. So kindly take immediate action to refund back 6000/-rs to my account.