Audi India — Airbag not deployed in an emergency

Address:

Mumbai City, Maharashtra

I met with a head on collision on 8th july in my q5 audi and the entire front bumper is very badly damaged and the car might not even be worth repairing. Please see picture attached.

Despite such a forceful collision the airbags did not deploy. Luckily i got saved but not without pain on my chest and bruises on my right shoulder and left knee. Now i am being told by the audi dealer that the airbags are not supposed to deploy on a head on collision. They are meant to deploy only if the collision happens on the sides since the sensors are below the lights on the side.

So what is supposed to happen when we meet with a head on collision — get injured and hope for the best? This logic makes no sense. One buys audi cars because of all the safety features it touts only to find out that it is not really available.

I would like an explanation at the earliest.

Please revert and let me know who i can speak with this regarding this matter.

A complainant (Customer)