Audi India — Audi a4 car

Address:

12, Shakespeare Sarani, Kolkata-700071.

We purchased audi a4 car from Mohan Motos in Kolkata vide invoice dated 20.12.2016. The car was delivered to us on 30.12.2016. The registration no. of the car is WB 02AK 6291. We have taken extended warranty for 3 years and so the total warranty is for five years. Some disturbing sound was coming from the rear left side of the car from the very begining. The sound problem was never fixed inspite of our sending the car to their workshop several times. This fact can be corroborated from the numbers of email sent by us to the dealer and their workshop. For last few days the volume of the sound has increased significantly. We sent the car to Adventure Auto Car India Ltd. on 17.12.2021 for annual servicing and repairing the aforesaid sound. We were informed by their workshop person that the sound is coming from some rubber parts of the shock absorber. We were further informed that the rubber parts are not covered under warranty and for that they have sent us an estimate of Rs. 23, 822/- . We stated that the rubber parts per-se may not be covered but when the rubber parts are part of the shock absorber which is covered under warranty, its rubber parts should also be covered under warranty. They didn't agree. Moreover, the parts are not available with them. We state that the rubber parts forming part of shock absorber is covered under warranty and accordingly we should be exonerated from bearing the aforesaid cost of Rs. 23, 822/-. We are not satisfied with the quality of the aforesaid car which is having continuous disturbing sound problem. We are also not having the good experience with your dealers as either they didn't have skilled and experienced mechanic nor they were unwilling to solve the problem faced in this car. Your present dealer is also not customer friendly and we really feel harassed to own this car. You are requested to bear the aforesaid cost and repair the car at the earliest.