Audi India — audi a6

Address:

New Delhi, Delhi, 201304

Dear sirs, i have an audi a6 from my company sesa sterlite whose basic warranty was until feb 2017 post which i have taken a 3 year extended warranty. I have been complaining to audi service centres about the issues in my vehicle for the past 21 months and it is still not rectified to satisfaction. On dec 17, 2016, when i first gave my a6 for 2nd servicing to delhi south okhla service centre, i complained about suspension noises. Audi okhla did not even acknowledge the problem after trials on feb 16, 2017 and insisted there was nothing wrong and even made me sign a statement that a trial was taken and nothing was found wrong. I want put it in writing here that i will never go back to audi okhla again for servicing or any thing to do with my vehicle. I then approached audi noida who were much more receptive to the issue and sent a technician to my residence who immediately acknowledged that there was a problem and it would be rectified free of cost. My car was taken to the service centre on april 18, 2017 and the right linking rod was replaced. However, the noises persisted and i sent the vehicle back to audi noida and i am sorry to state that all the noises still persist. I would like to state here that i am completely disillusioned by audi india and the quality of the vehicles produced. I cannot imagine a "luxury car" like the a6, costing rs 50 lakhs plus, having so many issues when till date it has hardly run for 13000 km. No wonder audi has slipped to the 3rd place among the german car sales ranking in india! Since i have patiently borne the last 21 months with several visits to audi service centre and still the vehicle is not rectified to satisfaction, i demand that the vehicle be replaced with a new one at the earliest. Looking forward to your urgent action as above.