Audi India — Careless and unprofessional delay in recovering process and servicing process of audi Q3

Address:

AUDI SERVICE CENTRE GURUGRAM SECTOR 37

Dear audi
this is akshay malik writing to you first time restlessly and it very unfortunate. I am making this mail as last option on recovering my vehicle. My car registration number is hr 26 cx6400, registered on my name model is audi q3.
In the month of mar 23 i met with an accident, and on very next day of accident i made a call to audi gurugram to recover my vehicle and representative from audi gurugram collected my vehicle with all noted faulty parts.
Then i came to contact of mr krishna, one of the employee from audi gurugram and assured me that within a week or two i will get my car back. I made a lot of efforts calls him msg him that do the needful and please get my car back as soon as possible. He daily promised that you will get your car back. After all efforts i personally visited audi gurugram service centre for my car and i found followings suspicious activities and i personally checked my car.
1. Right side dant on front window of the car which was not there in my car while car was sent to audi gurugram after accident. (photo enclosed)
2. Water bottles of approx 20 ltrs was placed back side of car. (photo enclosed)
3. Front left side dant on left side of car. (photo enclosed)

before going to service centre yesterday i also called mr krishna whereabout and delivering of my car back. He also assured sir your car will be ready by tomorrow.
This was my first car as an owner and you know its everybody dream to drive audi. But i am experiencing such unprofessional behaviour and disgusting attitude from your staff which is not even think bale at your end and also from customer perspective end. Every time i have been duped by giving false information of my car.
You are requested please take this matter with your concerned staff as most urgent help me get my car fully recovered or else i am approaching to consumer court.