Audi India — complaint

Address:

Kochi, 686101

Dear team audi india,

First of all i shall introduce myself.,

Muhammad rizwin
Vettukuzhiyil house
Puzhavathu
Changanacherry.
Mobile.[protected]

Service provider - audi kochi

Notes.,
1. Gear box control unit
2. Clutch complaint
3. Next year service payment.
4. Shedding more than 1 month.

I'm so disappointed with your service center.

I had dropped my car audi a6 carrying registered as kl 13 y 6314 oolong gray color
For more than a month.

The service center said as follows..,

1. The car is having an issue for gear box control unit.

*according to audi kochi service engineers request i agreed to rectify the said issue.

2. The clutch is also having some complications.

• this is my first experience by hearing that an automatic premium car is getting a clutch problem.

• thus i got concluded that if i didn't change the gear box control unit there will not be any issue for the clutch side.

3. I should pay the next year service cost in advance.

• i shall take this opportunity to remind you that i am not an electronic gadget which will move according to the command by human.

• this i feel like a joke or kidding that we should pay the next year service cost in advance, so you audi kochi is giving me the confirmation that there will be 35000 only for the next year service...?

4. Which ever parts being replaced we should pay 70% of the cost.

• why i should bare the rest 30%...?

• if so why i should i choose such a premium sedan instead of buying an indian brand..?

• hope you may try to understand the psychological aspect of such clients instead of financial backup.

• i know that audi is a premium segment so mostly their clients will not have any arguments or bargaining attitude because of of their financial and social statusco., but i won't belong to such classes because i am a business man from the root so i love to deal like this way.

I have consulted with my contacts and all were surprised to hear that an automatic premium vehicle got a clutch complaint.

Audi kochi have asked me to pay service amount in advance and you would provide 70%discount on clutch complain service,

I can't understand the logic behind this particular deal.

Please be informed that the whole issue came after the service by you on the gear box control unit. I'm expecting a quality service from audi the most trusted safety car in the whole world and so please get my issue resolved at the earliest without any delay. I feel that it's a privilege to a business men being an audi customer.
It's my humble request to don't spoil such customers by offering the above said like deals.

So i am expecting that you may clear all the issues without any expenditure from my side.

Expecting an early reply at the earliest.

Thanking you
Rizwin muhammad