Audi India — complaint for a4 - mh14df6731 given for service since 3 months

Hello sir

My name is pankaj karia and my audi a4 car no is mh 14 df 6731.

I had given my car for service on 19th aug at audi santacruz workshop as my car had tyre burst. My car was towed to the workshop for the same. It took a week for the insurance to be cleared and i had waited for that.

After that due to water logging what had happened at audi workshop due to heavy rains. The workshop person mr rajan told me the car has been damaged due to water logging and i will have to wait for 3-4 weeks. I waited and didn't say anything.

Now it's been 3 months and still the person is saying i will have to wait. But sorry to say now i have lost my patience and can't wait anymore. I have my wedding on 1st november and now i am without a car. I have been calling mr rajan and mr jude at your workshop but still they are telling me that they still don't know how much time it will take more. What's this type of answer i don't understand???

Last week i had my office exhibition for 3 days and i had requested them to give me an audi standby car as it was difficult for me to travel at my exhibition everyday. Still no reply.

Is this the customer service which is provided to audi customers?? This is the worst experience which i have ever faced from a premium company like audi. I never thought so.
I have a mercedes also but never got this experience from them also.