| Address: | Ludhiana, Punjab, 144001 |
When my mother has purchased the vehicle “audi a4” its like dream come true for me. After purchasing the world renowned brand audi vehicle i am enjoying good reputation for being owner of world brand name audi.
Sir, when i approached your authorised service dealer at ludhiana for routine service in the last day of march, 2017 and i have paid rs.70, 000/- for payment of service, but i am not much satisfied with the service and i am very much disappointed that after about two months and after using the vehicle not more than 300 kilometer after the service, i am facing problem in a. C. Of my audi vehicle. I obtained appointment from dealer at ludhiana and handed over the vehicle to the said dealer at ludhiana on 14.07.2017 and work of my car was started on 15.07.2017 at 10:00 a. M. And at the time of receiving the vehicle i was informed that there is minor problem and it will be diagnosed within one day and in the evening when i enquired about the vehicle and i received a message that estimate of opening/refitting of dash panel in audi a4 pb-10-a-8244 is rs.30, 000/- approx, repair charges will be updated after diagnosis and asked me to approve and when i approve the same on monday i. E. On 17.07.2017 i was told that the problem is not diagnosed and i was told to wait for one day and on 18.07.2017 when i made a telephonic call i was told that there is problem of motor and the cost of the same is approximately rs.13, 000/-, when i requested them to tell me the time for changing the motor they told me that the motor is not available with them and they cannot said when the vehicle will be delivered. This act of your authorised agency has disappointed me because there is a marriage of daughter of my sister and i am in dire need of the vehicle, but no date has been given to me for the delivery of my vehicle after changing the defective motor of my car, moreover, it is a world brand car and if the parts are not available with the authorised agency, which is the sole agency in punjab state. I am really helpless and disappointed by this act of the agency.
With this letter i request you to inform me regarding the date of delivery of my vehicle and please inform me the reason for non availability of parts with your authorised agency holder. Was this information helpful? | 
Post your Comment