Audi India — defective car and customer care

Address:

Mumbai City, Maharashtra

To whomsoever it may concern,

I’m an Audi Q5 owner. I regret to say that it has been my poorest investment thus far. I have a varied array of cars like Porsche, Mercedes, Bmw etc…and almost all within the SUV range. None of my other cars have ever given me ANY trouble so far, except Audi.

In the past 4 years that I’ve owned this car, 6 months of it has been spent within your workshop. I don’t know where to start with the number of difficulties that I have faced with this machine.

I have spent lakhs and lakhs over repairs. For example the brakes of this car randomly failed recently. I don’t expect this from a renowned company like Audi. I sent it back to your workshop and paid almost a lakh and a half to get it repaired. After it was back, 15 days later…the brakes failed again. As a consumer please tell me how I should trust your company after this ever again? Regardless, I needed to get my car repaired… again. However, the service at your workshop is so poor that they wouldn’t even give me an appointment for atleast the next upcoming 15 days.

Did I buy this vehicle to park it in my building or at your workshop? I can’t workout what other use I may have for it…since it’s in either of these two places with how much repair and constant work it needs.

A brand is it’s service. I would’ve overlooked the insane amount of trouble this car has caused me, even if your after sales service was good. I have spent countless hours trying to make appointments and getting in touch with appropriate individuals to get my repairs done. Owning this car and dealing with it’s repairs has been an utter nuisance.

I wondered if I was the only one facing these innumerable issues with your car. However on speaking with my colleagues and friends, I’ve found that they’ve struggled with similar issues with Audi cars and servicing. How is it possible that NONE of my other cars, all of which that are your direct competitors, have given me ZERO troubles but the issues with Audi just never end?

At this point, I’d like to make you aware that my entire business(es) are media related. I run within the top tier circles of the city, if not the country. And as media people, we believe in keeping people informed and aware of things so that they don’t face the problems we did. I’m hesitant to take this step because I was under the impression that Audi was a great brand. I chose to invest in it after hearing about it’s ‘incredible craftsmanship and technology.’ But as you can tell I have been sorely disappointed.

I’m expecting a response at the earliest. Or else I’ll be forced to take some action. I’d rather resolve things cordially.

Regards.