Audi India — Defective product

Subject - Notice for Claim of Damages caused due to Manufacturing Defect & Deficiency in Services.

Sir,

I, namely, Deepanshu Jain S/o Sanjay Jain R/o V 3, First Floor, Green Park Extension, Delhi serve you the Noticees with a notice, the contents whereof you the Noticees may be pleased to note:

1. That you are a leading Automobile company, manufacturing, selling and providing services all around the world, incidental thereto I am one of the genuine and respectable customer availing your services since March 2021.

2. That I purchased one vehicle Audi A4 40 TFSI Premium Plus bearing registration number DL 3C CT 8572 and Ch. No. WAUZMLF43MY700008 on 30th March, 2021, from your company’s authorised dealership namely Regent Garage Pvt. Ltd. having its registered office at B-1/H-1, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi – 110044. It has been around 5 months from now and since then the automobile is causing repeated inconvenience and is not performing as per the required promised standards.

3. That I have periodically conveyed you phone calls/messages stating the mechanical problems which were caused to the automobile. Initially, within 4 months of purchasing the aforesaid vehicle, I reported for the “noise from steering wheel while turning to either side” and the vehicle was taken to the authorised service center. Then after a week I was assured that all issued in the aforesaid vehicle have been rectified.

4. Thereafter within a month the vehicle had the same issue, and I conveyed the same to the authorised service center for the issue to be rectified. Again, after a week I was told that all issues in the aforesaid vehicle have been rectified and I was assured that the faulty part has been replaced.

5. The vehicle within 15 days, for the third time had the same issue. The whole procedure of conveying the problem to the authorised service center and they taking away the vehicle for a week to rectify the problem but all in vain. I was assured that after changing the faulty part there would be no issue in the vehicle but even after the replacement there was no improvement witnessed in the vehicle and acknowledging the default, the authorised service center always sought time for repairing defect by giving one excuse or the other.

6. That since the beginning I have always been particular and regular regarding the servicing of the vehicle, but in spite of that there has been no improvement and the performance has been completely unsatisfactory due to umpteen number of problems caused from the date of purchase.

7. That I have made the vehicle available for periodic services, as recommended by you the company, and at each service, I got vague un-assuring and misleading replies in relation to the fault. That I have dragged from pillar to the post for problems which are not only frequent and re-occurring in nature, but also creates un-reasonable delays which results in loss of valuable time and money.

8. That you the company were duly informed regarding this issue and you the company instead of replacing the defected part always misguided and gave false assurances with the sole purpose of causing harm and agony as well as extracting extra money for the reason best known to you the company.

9. That you the company willfully denied to resolve my problem, even after the problem was duly expressly conveyed by me, umpteen number of times, you the company failed to replace the damaged part of the automobile and always misguided and gave false assurances.

10. That being harassed by the deficiency in the services & selling a sub-par vehicle by you the company, I herewith demand you to replace the vehicle

That it is pertinent to mention, that in the above facts and circumstances, I immediately call upon you to provide services and replace the automobile, failing to do the same I shall be constrained to initiate necessary legal actions against you which shall be entirely borne by you, at your risk, cost and consequences.
I look forward to hearing from you in this regard.

Yours Sincerely,

Deepanshu Jain