Audi India — Horrible service

Address:

New Delhi, Delhi, 110065

I am an owner of an Audi A6 car purchased in 2009. Over the last 3 years, there have been 3 instances where the car has just stopped working. I had to tow the vehicle to the nearest service (Audi Delhi South) each time. In each instance, they said that the relays or electronic switches have had water ingress and need to be replaced.

Each time I have asked the service center to please ensure that it does not happen again. After all, I cannot stand with an umbrella over the car when it rains. Each time, they have promised that the issue is solved but to no avail. The car was lying with them for 2 weeks and they said that we are taking time to diagnose the issue since the water has seeped in. I still don't have an answer on how and where. They asked me now to bring the car to them every 3 months for cleaning to ensure it does not happen again. This is the first time they have told me to do that.

I have a firm belief, even though i can't prove it completely, that they tamper with the car when it goes to them for service. The last time I sent the car, the back windshield screen motor stopped working. Luckily, I caught the issue before leaving the car service centre and they agreed to repair it for free. Earlier, they have suggested that the AC compressor has issues, engine belt needs changing. The weird part is that they never report the same issue the next time the car goes for service.

I am completely fed up of the mental harassment by Audi Delhi South and their pathetic customer service.