Audi India — Horrible service in Kolkata

Address:

Kolkata Audi Service Centre, Budge Budge

I had sent my car (Audi A4) to the service centre in Kolkata as the suspension was giving me problems.

Firstly, it took them 6 days to just diagnose the car and tell me what the problem was. It's not the 1st time that I've sent a car and taking 6 days just to tell me what the problem with the car is absolutely unacceptable.

Secondly, I had later asked them for a courtesy car to which the service manager committed to me saying that I'll receive the car today by 5 pm but I got a call from him right now saying that the courtesy car won't be available by 4 pm tomorrow.

This isn't the 1st time I've faced so much trouble with the Audi service centre and it only makes me think whether I'll even consider buying an Audi again because the service has been very poor and service is as important to me as the car.

I hope you can take some serious strict action on this.