Audi India — Improper servicing

Address:

Hyderabad, Andhra Pradesh, 500009

I have an A4 which was given for servicing 3 months back. They claimed the insurance amount . Now I had an accident for which the vehicle is under servicing and the service guy says you have an old suspension complaint which we have to look into and it won't be covered under insurance.now if the suspension was damaged earlier then why was it not repaired earlier when you have claimed the insurance. They say we have sent to Audi office but no response has come. This is highly unprofessional behaviour and cheating. They are claiming from insurance and not completing the work and are charging separately from the customer again