Audi India — poor after sales service and support

Address:

Mumbai City, Maharashtra, 400097

Dear Customer Care,

I am an AUDI A6 User and would like to express my view how AUDI INDIA is and how their Service center and how they are mal functioning and ruining the name of Audi.

I have been using the Audi A 6 past 7 years which is now 86000 kms been running but now the service centres are just mal functioning the customers with very high price, making problems in the car and then expressing then the said parts needs to change or else they cannot do any thing.

Audi India has created a customer which is just for a name sake and cannot do anything the name says as customer care which means for customer but they are saying the words of Service centres and nothing else and also one of the executive told me he cannot do anything then why Audi India has created a CUSTOMER CARE its better you remove that and close that customer care and make it customer information centre.

I sent my car for a regular service and on the receipt of the car after service i noticed that an error is showing on my cluster which says oil level is low so i immediately complained the service centre and asked them that you charged me for the oil change etc but why it is showing which was not showing earlier. Then they took the car back and after 5 days they said I need to pay Rs. 125000 to change the cluster so I am so upset that it was not there before service and after they service they deliberately make the programming in such a way that this error showing and now make money from the customer.

At the outset so called customer care is also cannot do any thing after my complaint the service team relation ship manager is calling me and saying that this error was there past one year and now showing. Is it possible? Also she is claiming that we can get it verified but the question is from where ca i verify this? When i ask the same question to Audi India customer care they also says what the service centre says is right. What does this means, as I have all the rights to make sure what the problem is and get it verified but there is no answer with any one.

It seems nobody at AUDI wants to address the concern and leave the customer at a mercy that either I pay or get read of the problem or i close the issue.

This is the kind of service level AUDI INDIA is doing and your dealers are killing the Audi India Image.

I wish i wouldnt have purchase the Audi and it is my worst decision to buy Audi Car now I am not going to recommend this car to any one and will also put on all the forums so that all the future buyers should understand the After sales service support that Audi India has.

I also wish i would have been in Europe or USA where the law is such that the Audi India has a responsibility to answer.

This is it

Thanks

Jai Agarwal
Vehicle No: DN09G1366