| Address: | 600099 | | Website: | www.audi-chennai.com |
Dear Sir/Madam,
We are loyal Audi customer and have purchased two Q3 and one Q5 so far. We are happy with the vehicle performance and love driving our Q series.
But unfortunately the Audi service centre in Ambattur, Chennai is not efficient and I would like to share my unpleasant experience which I had yesterday (when I went to service my Audi Q3 PY01CM0545 registered in name of Dr. C. Vaithilingam at Ambattur, Chennai).
We were called by an Audi representative by name Mr. Pramoth for software updation and complimentery check up and water service. They suggested that software updation will take 3 hrs on the phone. On reaching Ambattur Audi service from my town Pondicherry (150 km away), they said updation will take 6 hrs including water service. My car was checked in by 10.30 am on 4th July 2017 for software updation. Since I have to travel back to Pondicherry the same day, Mr. Pramoth promised the car will be delivered by 3.30 pm and will give a call once it is ready. Till 4 pm I did not receive any call and when I contacted Mr. Pramoth he said he is on sick leave but the car is ready to be picked up. He asked me to contact Mr. Natraj. But on reaching the service centre I was disappointed to see my car left outside without water service. I was asked to wait and they said water service will be completed within 20 minutes. Finally the car was delivered by 6 pm after waiting for an hour and many arguments. The Audi service people did not even had the courtesy to call me and notify about the delay.
I am raising this issue because this is the second time I am experiencing a similar situation. During my last service the same thing happened and the car was not even washed even waiting for a long time and taking delivery of the car by 8 pm. At that time, they apologised for the delay and refunded the water service charges.
Being a loyal Audi customer, I am really disappointed with the Ambattur Audi Service at Chennai. I hope other customers might have had similar experience and wish these irresponsible people do not spoil Audi name by not doing their jobs properly. Hope Audi will take the required necessary action and see that such things do not happen in the future.
Regards
Vijay Was this information helpful? | 
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