Audi India — Repair of car TN 05 BP 0050

Dear all,

I met with an accident, hence my under chassis was damaged, insurance cleared on 5/5/2021 and was informed that order for replacement was placed on 6/5/2021, I was informed that the spares will normally reach in 3 weeks as the spares had to be shipped . On 25th may, lockdown was lifted in chennai and was informed that the goods have arrived in Bangalore and they will get back soon, subsequently the service engineer stopped communicating, and almost 8 weeks have gone past and their is no clarity. This is cheer negligence and deficiency in service. Not responding to my messages and not communicating to the owner of the car is appalling!! Inspite of being a lawyer, I have been extremely patient . I have complained a few days back to Audi India and there is no response to my complaint, I expect a leading car company to take pro active action and compensate for the mental agony caused