Audi India — Servicing complaint

Address:	110074
Website:	Audi india

Audi gurgaon

Dear mr abhishek,

I am both surprised and appalled to receive your attached mail, which blatantly accuses me, as a customer, of practicing deceit.

It is unfortunate that to cover-up a current lapse (Amongst a long list of previous ones) on part of your own dealership, you have tried to subvert the real issue yet again.

My intention during my earlier tele-conversation with you was specifically clear the blame ‘put on record’ by you and your workshop that my car has been tampered with by some local service station.

I had clearly informed you during our telecon that the audi in subject is my personal vehicle and that i have never sent it for repair anywhere other than your audi dealership. There is, therefore, absolutely no question of its wires being tampered by some local service station. Isn’t it common sense too that a customer who spends millions on buying a vehicle will not jeopardize its performance by taking it to petty service stations for minor repairs!

I had imagined that my word would be enough to convince you that my car was not ‘tampered with’ by any outside agency. You, however, have chosen to counter a simple fact with a bunch of log details and a string of cover-ups. You have further tried to evade and cover the issue by quoting me siam guidelines, mentioning previous job cards of the car, and detailing me various so called rules and guidelines followed by your dealership.

I am further appalled by the fact that, in spite of my repeated requests, you refused to give me the contact details of service head of audi india. You even mentioned that you would sneakily get the car fixed free of cost at your dealership if i avoided talking to your higher authorities. Worse, you have tried to intimidate me by stating that not only your dealership – even audi india and audi germany will never go against your observations and decision.

It appears that just because i wanted to discuss/share this episode with audi india, you presumed that all previous blunders, lapses and oversights on the part of your workshop (Which of course are also on record, and for which you and shrikant have apologized from time to time) would also get discussed.

It is a matter of grave concern for me that in a bid to justify your own service report, and to hide the incompetence of your own dealership, by adopting a holier than thou attitude regarding the service standards of your own dealership, you have branded me a liar. Unfortunately, while cleverly marking copies to all your seniors claiming ethical practices, you have overlooked certain crucial facts within your records, which i will now only share with audi india so that certain concerns are brought on the table.

I once again request you to forward me the details of audi india service head.

In the end i wish to advise you to be “head.. Customer care ” and not “head... Customer scare “.

Sunil bhakoo