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Aurelia — cash back not received

I have not yet received the cash back from hdfc credit card for the purchase made during the offer of 10% cash back through hdfc credit card.
This offer was being confirmed by sales representative as well as stores head of aurelia jamshedpur.
Details of the purchase is as below: -
Purchase date - 15.10.18
Amount - 8298
Stores - aurelia, jamshedpur (Bistupur)

When i inquired from hdfc bank few days back then they told that generally cash back is being provided on or before 90 days from the date of purchase. But unfortunately when i called today they told that there was no such offer. I told them that sales representative as well as stores head of aurelia jamshedpur shown me the official mail before i went ahead with the purchase.
This is something like fraud and cheating with the customer by showing fake offer to the customer and asking them for purchase of bigger amounts. When i contacted that sales representative he refused to give any support and told go and talk to aurelia customer care or hdfc bank. We as stores person are not responsible for not receiving any cash back.

Please suggest what to do?

Regards
Bhaskar kumar
cash back not received
cash back not received
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Complaint comments  1 Comment     Updated: ShareTweet

Comments

My order no [protected] Refund Not received Contacted many Time to customer care From last 20 days I am following they say only initiated from their but not reflected in my account, the amount is not credied

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    Jamshedpur
    Jharkhand
    India

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