AVA Merchandising Complaints & Reviews

Absolutely crap this earpods are. It’s not charging inside case, it does not connect with the phone, it shows weird battery percentage and audio quality is very poor. Not even the customer care number works. I don’t care about anything please refund the money and take this # back. If i do not receive a response do not take it lightly when i say i will sue you.

Sir
I purchased a belt on[protected] at shamshabad airport hyderabad.
Started using from 2019 dassehera day.
After 2-3 times wearing found the belt started breaking n patches on leather.
I informed to customer care n ava but they went with cock n bull stories.
I want justice with refund of money of rs 1299/-
The company is with the behavior of anti customer attitude.
They claim international brand but the product is not so worth to sell in airports..
Quality of leather is not upto the standards..
Pvvsn raju

Manager at varanasi airport has no etiquette of customer service. He tells an airport staff to come later with his complaint of exchange of earphones (pebbles) which the customer bought.
Although the customer is an airport staff but you can’t take him gor granted as he has purchased something and is coming to you for a complaint so treat him also as a customer. Need an action towards that manager who is also abusive.

Bought it as it was being sold in ava store. But the experience is very bad. The mic receptive quality is very poor which makes it impossible to hear by the other party in communication. Also, the charging case is defective as i have to adjust the headphone and keep it in a adjusted and in open case position every time for charging.

Please suggest. I will request for replacement of the device (If it works) or a refund as the whole purpose is defeated.

Hi
I was purchased a hottech smartwatch in 30 may 2019 from your store at mumbai airport at around 11.30 am. I did not switch on at the airport before buying it. When i came home and tried switching it on, i am unable to. I have been attempting charging, but it does not get on.

Details : transaction no : 2550712
Customer : banait/dhiraj mr
Principal :airindia
Sales executive : siddhanth narayan poojary
Flightno : ai-0604
30/5/19 11:15 am

I have purchase herman hansen watch from delhi (Terminal 3) ava merchandising shop. [airline pnr : by58f] on 26.11.2019. From today (03.12.2019) the watch is not working. I am residing in kerala at thiruvananthapuram district. How can i get replaced the watch? Is there any customer care office working in kerala - thiruvananthapuram? [my contact details : +[protected], [protected]@gmail.com]

When we were buying product sales person told that if any problem in ear buds we will collect from your location and replace it. The ear bud costs 1600. Now when we call customer care my left ear bud is turning off within 2 min. They told me to exchange this product from where you bought this. Go to airport and exchanging will cost me same. So please don't buy any of there products.

Sir/Madam,
I bought Herman Hansen Ladies watch with Bangle from Chennai airport on Oct 23rd 2019. The bangle is broken and watch is not working..I need replacement as soon as possible. Plz send me the details regarding it.i have attached invoice photo along with this complaint. I asked for replacement at the shop but online complaint is the only way to get replacement. Send me the details regarding the replacement. Thank you

Dear team
With respect to reference complaint no-ccrn11320.
You arranged the pickup around 15 days before, its not looking feasible the excuse that the consignment to you.
Some thing looking fishy here and i fed up to follow up with you guys since 01/07/2019.

I am warning you if by today evening i don't any satisfactory reply i will raise this issue in consumer court.

Thanking you,
Deepak p gaur

Dear sirs,
My pnr number is zkj1kd and i booked your flight kochi-bangkok-kochi via phuket. On my return journey today[protected], i bought a detel bluetooth headset from your kochi ava store after seeing your add in the booklet. The cover of the product itself was damaged (Photos enclosed) and it was in opened status, ie without stickers that i inquired with the salesman whether it's a new or old. He told me that they have opened it for checking it before. I was in a hurry that i made the purchase and moved as my uber driver was waiting for me. When i reached home, it was observed that the item was a used one, may be kept as a demo piece. There was ear wax like substance in the head phone. I am deeply embarrassed and felt deceived with this experience. Being a company who value their loyal clients, i am sure that you will consider my complaint and so i am writing it to you. Please consider this as my request and do the needful to replace the product with a new one. I am not sure of the name of sales person, but i think it's mr. Muhammed or so. You can check the genuinity my case either after observing the video clippings of shop or after verifying the product.
Awaiting for your response.

Faithfully yours

Prem lal rs
Mob :[protected]

Hi,

I have purchased two hottech smart watch today from your store in delhi airport at around 4 30 pm. I did not switch on in the airport before purchasing it. When i came home and tried switching it on, i am unable to. I have tried charging but it does not gets on. There is no luck even after multiple tries.

Please let me what is the replacement process.

Hi,

I have purchased a hot tech smartwatch today from your store at hyderabad airport at around 5.03 pm. I did not switch on at the airport before buying it. When i came home and tried switching it on, i am unable to. I have been attempting charging, but it does not get on.

Please let me what is the replacement process.

Details as below.

Thanks,
Sudhakar bora
Das. [protected]@gmail.com
[protected]
Transaction number : 2621258

I bought smart watch from hyderabad airport on 13 sep 2019, that time i was on hurry and did not check that watch is properly working or not. Now when i tried to on this got that power button is not working. Unable to turn it on, post charging even power button is not working.

I tried calling customer care no mentioned in the back side of the box, one security guard saying "bhaiya galat no diya hai"

I am confused what to do
Please can any one help me for the same.

I bought the harsen hansen watch in the hyderabad airport on july 1st 2019. The gents watch not yet all working when i have opened from the seal pack and removed the strap.. Can you please let me know the service center address in rajasthan or let me know how to get it replaced. I was completely disappointed with this.

Watch have not proper working
Date of purchases 1st july 12.33hrs
Ref#10296
Rs 1299
Mobile no [protected]
Ava shop hyderabad airport

Hi

I have purchased Utra Prolink wirless earphone from AVA show room in Trivandrum Domestic Airport.However it was not functioning from second week of purchase. I tried to reach Customer care multiple times but no one was answering the Call. Please find below purchase details and help me to get the replacement at the earliest.

Transaction No. 2544774
Purchase date - 16 May 2019
Product- Itra Prolink wirless earphone

Regards
Leyones
Mob. [protected]

I bought a Hottech watch at Kolkata airport. First the piece was given without a charger wire. When this was found and asked, the salesman gave a charger wire. This had a shorter pin and was useless. After 5 days I visited the Ava store at Hyderabad and the sales man replaced the charger wire. I came home and after two days the watch stopped working. When complained the customer care person asked me to collect a replacement from Hyderabad airport. To go to airport and come back I have to spend ₹ 3000. The watch cost is ₹ 1299. Again the CC was contacted. A person asked me to send the watch to the warehouse and gave me an address. I sent it to the address mentioned and the watch came back saying that the address is either incomplete or wrong.

I selected some other watch of silver color of couple watch and she gave me some other after billing. And what next now. I brought from delhi t3 terminal i selected couple watch she gave me one ladies watch of black color and a bracelet. Name of your sales woman is arpana. I want the product i selected. Please resolve my issue. I brought on 06june 2019. Its cost 1169 and my watch is also the same cost. Bill no is 00000va[protected]

I had bought a herman & hansen combo watch from chennai airport in august 2018. The lock of the male watch is not proper and so it opened accidentally and the watch fell on ground, the glass is broken now. I had to suffer this loss due to poorly working lock in the watch. The salesgirl at chennai airport had told me that any ava shop at any airports provide services, does ahmedabad airport has ava shop where i can replace the watch or the glass and the locking system? Or where is the service center in ahmedabad where i can go to replace it? Thanks.

Had purchased one electronic luggage scale on 5-4-2019 at ava outlet at hyderabad airport. The salesman promised the piece was brand new and will work perfectly. On reaching home, the display was not working. Today i traveled from hyd to delhi and visited ava counter at delhi. The salesman discovered that the battery was not working and refused to replace as the item was bought at hyd. I paid rs.899 towards cost of same. Want replacement of item in working condition. The behavior of salesman at delhi mr. Deepak was very rude. He went on to say that i can to and buy a battery costing rs.10 in the market instead of complaining. Line in reply is highly appreciated.

I bought a Herman hansen magnetic strap watch 6126 in 18 September, 2018.it is working super last 6 months but last few days it is stop working.I bought it from online media, invoice no is FAAO5I[protected], order id is OD[protected], date 18/09/2018.I am trying to fix the time dial many times but it is not work.Please take a step towards the complain.Thank you.