Dec 25, 2018
Updated by Cosmic Love I was told that pls go after 7 days as we dnt have both products in stock yet
N before goin call the executives no they had given. This was message sent to me:
Thanks for sharing your concern with us. We deeply regret about the issue you are facing. As per our telephonic conversation your complaint has been already registered against with the reference number CCRN8042 and same can be used to get the product replaced at Pune airport. Need to carry with new packaging. Sharing you the contact details of our sales executive at Pune airport outlet below
Today i contacted and executive is sayin i had confirmation about powerbank alone not ear pods and earpods not in stock yet
He said Pls call me tomorrow to find out.
This is taking too long.pls help
Jan 10, 2019
Updated by Cosmic Love Days after following up with the ava team they said drop the products n take credit note from pune airport.
When i reached today they denied totally about one of two products saying we never mentioned zook power bank it was never part of our complaint where as clearly i mentionef both the products n gave transaction ids of both proucts here n over phone to them.
Today they totally denied zook powebank as part of complaint.that too when i traveller 2 hours to reach airport.
Everytime i was being communicated over ph about both the products that hw they were not in stock at he same time was reason for entire delay.
Also when i reached airport they marked my previous complaint resolved n geberated new complaint id i receievd message
We are sorry to mention that your complaint number CCRN8042 has been closed owing to delay in response from your end.
Then new complaint id was generatedfrn there end as
Thank you for contacting AVA. Your Complaint has been lodged under ref no. CCRN8184. Your complaint will be resolved shortly. Thank you for your time.
Very cheap tactic to resolve n shw shrt time of resolving complaints where jn real u just harrasing consumers.
Kindly please help
Jan 10, 2019
Updated by Cosmic Love consumer complaints logo
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AirlinesAVA Merchandising swiss military bluetooth earbuds and zook 1000mah power bank
Ava Merchandising — swiss military bluetooth earbuds and zook 1000mah power bank
1 Review
Cosmic Love on Dec 15, 2018
Mark as Resolved
I have been trying helpline no[protected] from hrs it keeps me on hold n never connects to any executive ivr plays all the time pls hold. I have purchased swiss miltary bluetooth earbuds frm pune airport on 22nd nov 2018 and it keeps disconnecting even when phn is in my hand also one earbuds doesnt wrk and conencts n disconnects and keep beepinh.. Very annyoing experience
Zook powerbank frm day one has issue socket issue not able to plug carging cable into it. Kindly help.
Complaint Status
[Dec 16, 2018]
AVA Merchandising customer support has been notified about the posted complaint.
Verified Support
AVA Merchandising Customer Care's response, Dec 17, 2018
Sorry for the inconvenience caused to you. Kindly share your transaction/ Invoice number and registered contact number so that we can look into the issue and assist your further.
Updated by Cosmic Love, Dec 17, 2018
Transaction no 2401789 dated 12/9/2018 is for zook 1000mAh power bank
And
Transaction no 2446601 dated 22/11/2018 for swiss military wireless bluetooth earbuds
Updated by Cosmic Love, Dec 17, 2018
Contact no is [protected]
Updated by Cosmic Love, Dec 25, 2018
I was told that pls go after 7 days as we dnt have both products in stock yet
N before goin call the executives no they had given. This was message sent to me:
Thanks for sharing your concern with us. We deeply regret about the issue you are facing. As per our telephonic conversation your complaint has been already registered against with the reference number CCRN8042 and same can be used to get the product replaced at Pune airport. Need to carry with new packaging. Sharing you the contact details of our sales executive at Pune airport outlet below
Today i contacted and executive is sayin i had confirmation about powerbank alone not ear pods and earpods not in stock yet
He said Pls call me tomorrow to find out.
This is taking too long.pls help
Updated by Cosmic Love, Dec 25, 2018
I had word with Mr dhanajy who is not clear about both the complaint as he says he is not cummincated for both products
Updated by Cosmic Love, Jan 10, 2019
Days after following up with the ava team they said drop the products n take credit note from pune airport.
When i reached today they denied totally about one of two products saying we never mentioned zook power bank it was never part of our complaint where as clearly i mentionef both the products n gave transaction ids of both proucts here n over phone to them.
Today they totally denied zook powebank as part of complaint.that too when i traveller 2 hours to reach airport.
