AVA Merchandising Complaints & Reviews

Dear sir
I have taken a men's and women's watch from flight jet airways flying from mumbai to chennai.. My ladies watch which i had taken is not working the gents watch is working... I hav not wear also that watch... And the man in the airlines has not given me any bill just a card inside which has nothing written on that. Please give me my solution or the shop which i can show my watch....

My complaint has been lodged under ref no. Ccrn7986. Customer care told me that my complaint will be resolved shortly. But not any updates against my complaint. One more think that customer care no is not working. When i am registered my complaint they told me after 7 days hottech bluetooth speaker they will send in my home address.. My name subham podder and registered mobile no [protected]...

Have submitted the watch to you at mumbai international airport on 13th december 2018 and awaiting your revert on the same.

Below is the details
Calling numerous time to mr. Dixit and now he has stopped responding only whereas he promised to deliver a result within 10 day's.

A big disappointing service, you'll don't care of servicing a customer, refer the last email whetein i deposited my watch and still...

I have brought jewellery set of earings necklace nad bracelet today itself from kolkata airport dated 17 dec 2018. My flight was jet airways
When i opened the set at home, the bracelet locking clip was not there. One cant lock the bracelet after wearing.
How can you take so much of price for the set and give a broken piece. This is not at all acceptable
This one i brought for gift. Just let me know how can i get it replaced...

I have been trying helpline no[protected] from hrs it keeps me on hold n never connects to any executive ivr plays all the time pls hold. I have purchased swiss miltary bluetooth earbuds frm pune airport on 22nd nov 2018 and it keeps disconnecting even when phn is in my hand also one earbuds doesnt wrk and conencts n disconnects and keep beepinh.. Very annyoing experience
Zook powerbank frm day one has issue socket issue not able...

I purchased the hottech bluetooth speakers today and just opened the packing.
Tried to turn on the headset but the power button does not work at all. It's not even 1 day.
The volume button seems to be working fine as there is a click sound. The power button doesn't get pressed at all.
I was told that i will get 6months replacement warranty on the product.
How do i get it replaced??...

I have purchased 1 herman hansen black watch 6126 on 22 jan'2018 transaction no.-2237733. Registerd mobile no. [protected]. It got stop in 1 month. Went to rajender nagar ava office and they have given me another old watch keeping my new watch. I purchased golden watch also. After 2 month again stopped. Registered complaint but could not go due to my busy schedule. They cancelled my complain. Again registered complain and specially went to...

I purchased a hottech smart watch from kolkata airport on week before and since then i m trying to connect it with my phone as they showed me at airport that it gets connected and i can hear phone calls also. But since one week, i m so tired of this watch and wasted so much time on connecting the watch with the phone. After struggling for 4-5 hours the watch gets connected once and that too for a minute.
I was told i can hear calls...

I have purchased the Herman Hansen Convertible Laptop Bag from Delhi Airport (AVA outlet )and the bag turned out to be of a poor craftsmanship and Manufacturing defects just within using first 2 months.

Its been more than 7 months now : the complaint CRN 6224

You didnt even communicate with me over the calls or emails for the delay even after making a written promise. You again set a new heights of Faliure and...

Very poor quality. Not even a week since i got it. The bracelet broke in the very first use and the watch strap is very wobbly.
The bracelet has broken badly. The watch has a metal strap. It has already broken.
Very bad and unhappy.

It was gifted to me. And within its first usage this has happened.
Both me and the person who has gifted it is feeling very bad...

Today I took a flight from Delhi to Chennai in spicejet airways, in which every passenger is provided with a gift card from deals by AVA shop by the cabin crew, in which it was written that you have to scratch card and you will get the specific gift written on the card at the arrival airport i.e Chennai.
As soon as I arrived Chennai airport,
I found the store of deals with AVA was closed there.
Now tell me from where...

So far no response / call received from hottech / ava mechandising..

I have purchased a hottech smart watch on date 19.08.18, from your store in madurai airport. I did not switch on in the airport before purchasing it. When i came home and used it for for nearly one month the swipe option on the watch screen is not at all working.
I have tried charging but it does not gets on. There is no luck even after multiple tries.br...

I have bought 3271 headphones from amazon i have bill dated 21st jan 2018 headphone jst broke from one side jst by putting it on your ears such quality was not expected according to the reviews of the product there are no service centre to visit pls help its just sad to have thus quality of product from such reputed company it is broken at the point which is to adjust the size of headphone tried to fix it with some gum but no use...

I have purchased hottech smart watch on august 18th in bangalore. The sim card doesn't respond idam not able to use sim card in it. If i insert sim card in my phone its working perfect. Pls suggest me what to do or let me know the nearest service center. I purchased it in bangalore airport and all the other features are working except sim card which is important...

I have purchased a hottech smart watch on date 19.08.18, from your store in madurai airport. I did not switch on in the airport before purchasing it. When i came home and used it for for nearly one month the swipie option on the watch screen is not at all working.
I have tried charging but it does not gets on. There is no luck even after multiple tries.

Please let me what is the replacement process.

Ganesh...

Hi, i bought this hot tech bluetooth speaker at ava shop - mumbai international terminal t2. After using 1-2 hours, it got switched off. And it’s not charging and unable to switch on. Please advise how to replace or repair the device. Customer care number given is useless, no one picking up the call. Please rectify this problem.

Thanks & regards,
Karunakar govind....

This device is purchased in december 2016. I didn't use much because of mobile compatibility issues. This is working with samsung mobile but with other mobiles like microsoft, redmi, realme1 it is not working. Is there any compatibility issues and if yes how to solve. Presently this device looks to be working and i have attached the video. Kindly help me out. I do not want through it out side. Still it looks to be brand new but unable to...

Hi,

I have purchased a hottech bluetooth headphones on 28/07/2018 from your store in hyderabad airport. The headphones had broken into two with no applied pressure. Simply, removing the headphones to keep it away, it had snapped.
I have a warranty and the bill along with me. As a plus point
Pls do contact me at [protected]@gmail.com
Transaction no:2370767...

Dear sir,

I traveled on air india flight ai 668 on 01/08/2018 & had purchased the set of 2 herman hansen watches (His n her watch set, product code - 6134) for the amount rs. 1299/- from ava happy flyer program.
The women's watch is working fine, but the men's watch is not working.
The time lags behind slowly & then completely stops.
I replaced the battery with new one & but the new battery also exhausted...

Dear sir/ madam,

I have purchased two watches from retail outlet of herman hansen from airport, indore on 3-jun-2018 though card payment.

Watch details are as below:

1. Herman hansen 6155 chronograph silicone strap watch (Amount : rs. 2990/-)

2. Herman hansen analogue rose gold dial girl's watch - 6130 (Amount: rs. 1299/-)

Total payment made : rs 4288/-
Now,...