AVA Merchandising Complaints & Reviews

Address: Indore, Madhya Pradesh, 452012

Dear sir/ madam,

I have purchased two watches from retail outlet of herman hansen from airport, indore on 3-jun-2018 though card payment.

Watch details are as below:

1. Herman hansen 6155 chronograph silicone strap watch (Amount : rs. 2990/-)

2. Herman hansen analogue rose gold dial girl's watch - 6130 (Amount: rs. 1299/-)

Total payment made : rs 4288/-
Now, from last few days watch mentioned in sr. No.1 (Model no - 6155) is showing wrong time.

Request you to please look into this & replace the watch immediately.

Please send your contact details & expected early action/response on this.

Thanks & regards,

Pravin p sonawane,
[protected].
Idore, madhya pradesh.

Sep 5, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2018

AVA Merchandising Customer Care's response Dear Sir AVA Namaskar! Please accept our sincere apology for the inconvenience caused to you. Our customer support team will call you shortly to resolve the issue and you can call us at[protected] from 09:30 AM To 06:00 PM (Mon-Sat)

Jul 31, 2018

Updated by PraviinPS Dear sir/ madam,

Thanks for your call from AVA Customer support team, but what your representative said & as per discussions with her, I haven't got any email reply on my email ID: [protected]@rediffmail.com & still awaiting email from your team.
Request you to please resolve the issue.

Thanks & Regards,

Praviin P Sonawane
[protected]

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I bought the harsen hansen watch at kolkata airport on june 9th, 2018. The gents watch is not working properly when i have opened from the seal pack and removed the strap. Ladies watch is working fine. Can you please let me know the service center address in kolkata or let me know how to get it replaced. I was completely disappointed with this.

Regards
Dr. Ashish kr yadav

Sep 7, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2018

AVA Merchandising Customer Care's response Sorry for the inconvenience caused to you. Kindly share your transaction/invoice number and registered contact number so that we can look into the issue and assist you further.

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P

Palnay

from Delhi, Delhi

Sep 4, 2018

Today I had bought one hottech smart watch from AVA merchandising solutions pvt Ltd but when I chkd that watch itâ€™s not working. Kindly look into this and resolve my concern asap
Bill no: 00000VA[protected]
Contact no [protected]
Flight no 9w-663

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

I had bought a Hermen Hansen 16 inch overnighter on 24/11/2017 from AVA Merchandising store at Trivendrum Airport and was clearly promised 1 year warranty.

The product's handle came out on 6/07/2018 and I approached customer care for replacement but they are not responding. During conversation the executive mentioned though that the warranty period of this item is now reduced to 6 months (1 year at the time of my purchase).

They are neither saying YES nor do they dare say NO as of now. Very unprofessional!

Debashis Jena
+91 [protected]

Aug 26, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

AVA Merchandising Customer Care's response Dear Sir, Your complaint has already been registered with reference number CCRN6434 and pick up of defective product arranged as well so handover the same to our executive so that it can be processed to our service center for resolution

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P

Pankajkumar Jha

from Mumbai, Maharashtra

Aug 21, 2018

I am parchesh power bank in mumbai airport but not changing proper my mobile.so please Cheng my power bank.my email id is [protected]@gmail.com.and my mobail nambar is [protected].my power bank changing 100%. But my mobile changing to power bank only 70%.on time . parchesh power bank to your outlet ava outlet my boarding pass ...

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Pankajkumar Jha's reply, Aug 13, 2018

Please help me and Cheng my power bank

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Address: Kozhikode, Kerala, 673010

I have purchased a herman hansen watch from mangalore airport through ava before two months. Presently the watch is not working properly. When the key activated it will work then it stoped again. After my purchase now only i am using the same. More over, when the watch is working at intital stage at each time the time showing slow. I cannot see any service centre in any log. Please let resolve this complaint.

Please help to get it resolved.

Aug 8, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2018

AVA Merchandising Customer Care's response Dear Sir, AVA Namaskar KIndly share your invoice/transaction id and your register contact number so that we can look into the issue and assist you further and you can also reach us at[protected] from 09:30 AM to 06:00 PM (mon-sat) or write to us at [protected]@avamerchandising.in

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I have bought a bluetooth headphone from airport but it only lasted one day i just applied little pressure and it broke into two parts and when i called the costumers care they are not picking up so what should i do? Will the product get replaced its in the warranty period or will they won’t change it because at airport they told it will be replaced at any damage so i need a reply?

Aug 4, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2018

AVA Merchandising Customer Care's response Dear Sir, AVA Namaskar! please share your transaction/invoice number and register complaint number so that we can look into the issue and assist you further. you can also share the details at [protected]@avamerchandising.in

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Address: Kozhikode, Kerala, 673002

Hi,
Hottech on-ear bluetooth headphone had broken into two with no applied pressure. Simply, removing the headphones to keep it away, it had snapped. The speakers are still working but however cannot be worn.

I have a warranty and the bill along with me. Please inform whether it can be repaired or not. I really like this product and want to use.

Regards,
Dileesh d

Jul 17, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

AVA Merchandising Customer Care's response Dear Sir,

We deeply regret for the inconvenience caused to you and request you to kindly share your contact details or else you can write back at [protected]@avamerchandising.in and feel free to call us on[protected].

Customer Support Team

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Address: Hyderabad, Andhra Pradesh

Hi,

I have purchased a hottech smart watch on last friday from your store in Hyderabad airport. I did not switch on in the airport before purchasing it. When I came home, I was little busy shifting so did not tried immediately and when tried switching it on, I am unable to. I have tried charging for 3hours but it doesn't gets on. There is no luck even after multiple tries.

Please let me what is the customer care centre number and replacement process.

Thanks
Srinivasa Thota

Jul 18, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

AVA Merchandising Customer Care's response Dear Sir Sorry for the inconvenience caused to you kindly share transaction/invoice number and registered contact number so that we can check the details and assist you further.

looking forward for your kind understanding in this matter.

Verified Support

Jun 06, 2018

AVA Merchandising Customer Care's response Dear Sir Sorry for the inconvenience caused to you kindly share transaction/invoice number and registered contact number so that we can check the details and assist you further.

looking forward for your kind understanding in this matter.

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Address: 560045

Website: Hot TECH

Hi,

My friend had gifted me a pair of hottech on-ear bluetooth headphones and the headphones had broken into two with no applied pressure. Simply, removing the headphones to keep it away, it had snapped. The speakers are still working but however cannot be worn.

I have a warranty and the bill along with me. As a plus point, i really love the product and the audio itself. This has been a really good birthday present and i would like it to be replaced please.

Please do reach out to me at wanshan. [protected]@gmail.com. Will share other details accordingly.

Jun 4, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

AVA Merchandising Customer Care's response Dear Sir, sorry for the inconvenience caused to you. Our customer support team will contact you shortly to resolve the matter.

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M

Muralihottech

from Chennai, Tamil Nadu

May 2, 2018

Hi

I have purchased wireless Bluetooth headphone today at Chennai Airport.
But not working, kindly send the service center in chennai.

Regards
C. MURALITHARAN

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K

Kandragula Balakrishna

from Port Blair, Andaman and Nicobar Islands

May 29, 2018

My smart watch is display problem, and battery problem please clear my issue a dearly as possible

Reply

Kandragula Balakrishna's reply, May 20, 2018

My smart watch has display and battery problem I request to clear my problem as early as possible

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I bought the above head phones from mumbai airport about 6 months back and was not given the bill since system was not working and was told the same will be sent to my mail id which never happened. Within 2 months, the headphones cracked and just shows the poor quality of the product and recently i visited the same shop in mumbai airport and was told to submit a compliant. Hope to see a quick resolution. My mail id is [protected]@hotmail.com and mobile no is [protected].

May 24, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

AVA Merchandising Customer Care's response Dear Sir,

AVA Namaskar !

We would like to inform you that our customer support executive will reach you shortly.

In regards,
Customer Care Team

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Address: New Delhi, Delhi, 110001

The headphone was purchased on january 19, 2018 and it suddenly stopped working today the 19th of april 2018. The blue led is continuously on and the headphone cannot be turned off, no matter how long i keep the on/off button pressed.

Since the warranty was stated to be one year, i would like a replacement to be given so that i retain my faith in ava merchandising

Jun 2, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2018

AVA Merchandising Customer Care's response Sorry for the inconvenience caused to you kindly share your transaction and register contact number so that we can look into the issue and assist you further.

Verified Support

Apr 30, 2018

AVA Merchandising Customer Care's response Dear Sir we are waiting for your confirmation ..kindly share your transaction and register contact number so that we can look into the issue and assist you further.

Verified Support

May 02, 2018

AVA Merchandising Customer Care's response Dear Sir we are waiting for your confirmation ..kindly share your transaction and register contact number so that we can look into the issue and assist you further.

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Address: Lucknow, Uttar Pradesh, 226016

Website: Ava merchandising solutions Pvt Ltd

Dear sir
I have purchase herman hansen gents watch on patna airport on dated 31.03.18
I have complaint regarding this watch is the date number is still not moving. Pls kindly number and address of the service centre.
Transactions no 2290554
Sales executive rupesh raman

Thanking you
Nimai kanti tewary
[protected]

Jun 9, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

AVA Merchandising Customer Care's response Dear Sir,
AVA Namaskar!

kindly confirm if your has been resolved now...

Verified Support

May 02, 2018

AVA Merchandising Customer Care's response Dear Sir, as per your confirmation product is working fine and issue has been resolved now...

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Address: New Delhi, Delhi

Dear sir,
I have bought the harmen hansen magnetic strap watch from flipkart got delivered on 12/03/2017. I started wearing the watch from the 1/03/2018 I found that the belt is moving out of the joint please help me in this regards. I am unable to find the nearest service centre online. please repair it change the product as it is in the Guarantee period. please guide me in this issue from where I should go and locate the moving belt properly.

Apr 18, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

AVA Merchandising Customer Care's response Dear Sir Sorry for the inconvenience caused to you. we have looked into your complaint and request to please share your contact number so that we can assist you in the matter and assist you further.

Looking forward for your kind understanding in this matter.

Verified Support

Apr 30, 2018

AVA Merchandising Customer Care's response Dear Sir, we have not received defective product so kindly provide the same so that we can assist you further.

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Hi,

I have bought ava watch from indira gandhi international airport, terminal 3. The price is for 3999 and on discount it's for 1299. But the store keeper charged 1600 for the same. Please look into this matter. I am not expecting this kind of behaviour from ava merchandise. If he is charging more from me then it would be the possibility he is doing same with others. I am attaching the bill copy and product detail in mail. Please check

Looking forward to get a positive response from your side.

Thanks,
Aakriti

Apr 18, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2018

AVA Merchandising Customer Care's response Dear Mam,

AVA Namaskar !

We generously apologize for the inconvenience caused to you and would request you to share your registered contact number and transaction number so that we could be able to further process your complaint to resolve the issue.

looking forward for you kind cooperation in this matter and waiting for your response.

Verified Support

May 02, 2018

AVA Merchandising Customer Care's response Issue has been resolved ..please confirm

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Address: 421201

I have purchased a herman hansen rose gold ladies quartz watch from ava shop at mumbai airport, india on 23.02.2018 for rupees 1299/-. After purchase when i came back home i noticed that the watch is not working. I have got the invoice receipt with date of purchase 23.02.2018 from the ava shop at mumbai airport.

Hsn code 91011100 — product code.

My email : [protected]@gmail.com.
The watch is not in working condition. What should i do now. Please indicate..

Mar 31, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

AVA Merchandising Customer Care's response Sorry for the inconvenience caused to you. we have looked into your complaint and our customer support team will contact you shortly to resolve the matter.

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K

kandikonda kiran

from Gurgaon, Haryana

Apr 3, 2018

I had traveled on 29th March 18 in BOM-DEL sector in Jet. I purchased Herman & Hansen ladies watch and Fengshui bracelets from AVA outlet at arriving hall of T3, Delhi airport. Eagle eye bracelet was found to be broken.
Details :
Date of purchase - 29th March 2018
Name - K Kiran Kumar
Mob No: [protected]

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Address: 560038

Purchased a 11000 mah ug101p power bank on february 19, 2018 from the bangalore international airport. The power bank does not seem to charge the phone (S) properly. When the power bank is connected, the battery percentage drops even though it shows connected. Also, the last two dots on the power meter suddenly drops to zero. Very disappointed with the product. What needs to be done now? Call me back as soon as possible to resolve this issue.

Mar 30, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

AVA Merchandising Customer Care's response Dear Sir, sorry for the inconvenience caused to you. kindly share your transaction and register contact number so that we can look into the issue and provide you a solution.

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Address: 400708

I bought a bluetooth speaker in delhi airport. It worked fine for a few days. But now, it works only when it is put on charge and stops when removed from charge. The battery may have been drained out i believe. This speakers also make a shrill sound when just plugged in. The speakers are required to be replaced. The bill number is 00000va[protected] for reference. Please let me know, how is it to be replaced.

Mar 29, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

AVA Merchandising Customer Care's response Dear Sir, Sorry for the inconvenience caused . we have looked into your complaint and our customer support team will contact you shortly.

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Address: New Delhi, Delhi, 110091

Website: Ava merchandise

I purchased u globe power bank and bluetooth speaker on 21.08.2017 from pune airport, speaker is good and working well but power bank is not good, it’s power button not working and charging light and battery light keeps on and off all the time, i don’t expect this from ava merchandise. It has 6 months warranty so i request u to generate complaint number and replace this.
Mail i’d - [protected]@gmail.com

Mar 21, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2018

AVA Merchandising Customer Care's response Dear Sir, please accept our sincere apology for the inconvenience caused. please provide transaction number, registered contact number and add so that we can look into the matter and resolve the issue.

you can also share the details at [protected]@avamerchandising.in

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Website: www.avamerchandising.in/corpsite

I purchased a — homs beard trimmer a month ago. the trimmer is fine but charger not working. i complained at consumer complaints and ava company asked me to provide details which i did (as follows).

after that i have not heard from them.

The charger lead is loose at the two-pin (female) contact point. if held tightly it charges for a brief second, else loses power contact. i guess charger needs replacement.

the info sought is as follows--

1. Bill no. - 00000VA[protected]
2.DATE- DEC 28, 2017
3. FLIGHT NO. 9W 2826
4. CONTACT NO.[protected]
5. DELHI AIRPORT

Name: ASHA SAKLANI
C/O ALOK SAKLANI

Jun 2, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

AVA Merchandising Customer Care's response Issue has been resolved now ...plz confirm...

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A

aloksaklani

from Delhi, Delhi

Feb 7, 2018

received call from Ava today that they are sending me defective component. hopefully this complaint will close now. thank you consumercomplaints for kind help. as

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A

aloksaklani

from Delhi, Delhi

May 2, 2018

yes thank you. complaint resolved completely.

regards, as

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I have purchased a herman hansen rose gold ladies quartz watch from ava shop at lucknow airport, india on 13.01.2018 for rupees 1299/-. After purchase when i came back home i noticed that the watch is not working. I have got the invoice receipt with date of purchase 13.01.2018 from the ava shop at lucknow airport.

My email : [protected]@gmail.com and mobile number +91 [protected].
The watch is not in working condition. What should i do now. Please indicate

Mar 14, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Jan 28, 2018

Updated by sanjeevgpb I have purchased a herman hansen rose gold ladies quartz watch from ava shop at lucknow airport, india for rupees 1299/-. With invoice number 2231374 on 13.01.2018 time 11.58 am with sales executive name mr. Vimal singh. After purchase when i came back home i noticed that the watch is not working. I have got the invoice receipt with number 2231374 with date of purchase 13.01.2018 from the ava shop at lucknow airport.

My email : [protected]@gmail.com and mobile number +91 [protected].
The watch is not in working condition. I am deeply disappointed with ava merchandising shop at lucknow airport for its service and selling a defective watch. What should i do now. Please indicate means for refund of money spent or working watch for defective watch

Verified Support

Jan 29, 2018

AVA Merchandising Customer Care's response Dear Mr. deshpande, Sorry for the inconvenience caused to you. Our customer support will contact you shortly and provide you a solution.

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S

shirlin

from Hyderabad, Telangana

Feb 14, 2018

I had purchased these in Hyderabad Airport on 5th December 2017, in the name of Timothy and surprisingly the headphone band just broke off...

So disappointed since i did not use it well as yet.. Please replace the headphone for me

Awaiting to get my complaints resolved

Very disappointed with the quality of the product

[protected]

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Address: 110075

Website: www.avamerchandising.in/company.html

I bought this at ava shop in kolkata airport on dec 11, 2017.

When i bought it, i tried to charge it before use but its charging blue light was not coming on. So irecently i used it.

It worked fine for 1 day but when its battery was to be charged, its charger-adapter is not working; its too tight and light comes blue if you hold it in hand tight, but as you put it on table, it gets disconnected.

Kindly correct the problem. Or tell me whom to contact and where.

My name is alok saklani

Mar 4, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2018

AVA Merchandising Customer Care's response Dear Mr. Saklani, Sorry for the inconvenience caused to you, kindly share your transaction number and registered contact number so that we can check purchase details and look into the matter.

Team AVA
[protected]
[protected]@avamerchandising.in

Verified Support

Jan 29, 2018

AVA Merchandising Customer Care's response Dear Sir, Waiting for your replay Kindly share transaction and registered contact number

Jan 30, 2018

Updated by aloksaklani thank you for kind revert. i was travelling hence could not see the reply.

The charger lead is loose at the two-pin (female) contact point. if held tightly it charges for a brief second, else loses power contact. i guess charger needs replacement.

the info sought by you is as follows--

1. Bill no. - 00000VA[protected]
2.DATE- DEC 28, 2017
3. FLIGHT NO. 9W 2826
4. CONTACT NO.[protected]
5. DELHI AIRPORT

ASHA SAKLANI C/O ALOK SAKLANI

AVA Merchandising Complaints & Reviews

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AVA Merchandising reviews & complaints page 4

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