[Resolved]  Ava Merchandising — Coupon not honored in its letter and spirit

Address:

New Delhi, Delhi

Dear Sir
I've received AVA merchandising coupon (copy attached) on board flight from Delhi to Hyderabad on 21.06.2014. Today I.e. 23.06.2014, I wanted to encash my offer at Hyderabad airport outlet of AVA Merchandising. Kindly note that a coupon is valid for a month. In the image, the coupon states June 2014.
The peel & win offer states "congratulations! You won Swiss light his & her watch set 3098 AND Bluetooth speaker- colour choice is yours. " This may be kindly read with reference to the "AND".
The counter as well as the Ava contact no.[protected], [protected] refuses to honour their coupon at the stated offer price of Rs.999/-. They state that the "AND" is appearing erroneously (printing mistake) and that it should have been OR.
Also note that in the coupon only one product code is mentioned. It is a clear indication that Swiss light his & her watch and Bluetooth speaker are to be considered as one product (combo) for the purpose of this coupon.
However, as a customer, I have a coupon which states X AND Y can be purchased at an offer price of Rs.999/-. Now, AVA merchandise states that I can get either X or Y at Rs. 999/-. They have refused to honour this coupon in its letter and spirit. This leads to consumer harassment.
Kindly look into the matter at the earliest.
In case I don't get a satisfactory reply, I'll be free to approach Consumer Court/ other legal forums available for the appropriate redressal of the issue.
Regards
ACMA M.M.Ray (CS)
NTPC Ltd.
[protected]/ [protected]