[Resolved] Ava Merchandising — defected ava- herman hansen fabric 15.6" black laptop backpack

TeamHarisH

from Noida, Uttar Pradesh

Address:	110092
Website:	www.avamerchandising.in

I have purchased the Herman Hansen Convertible Laptop Bag from Delhi Airport (AVA outlet )and the bag turned out to be of a poor craftsmanship and Manufacturing defects just within using first 2 months.

Its been more than 7 months now : the complaint CRN 6224

You didnt even communicate with me over the calls or emails for the delay even after making a written promise. You again set a new heights of Faliure and worst customer service with false promises which Ava Customer care and whole team was doing all these months.

I have given enough chances to eveery one from Asst. Store Mnanger (Kausaul) till the Cluster & Regional Manager- North ( Prasanth) and everybody is showing the topmost negligence, insensitivity or lack of attention towards the resolution.

+3 photos

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Dec 31, 2018

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

AVA Merchandising Customer Care's response Dear Mr. Harish Please accept our sincere apology for all the inconveniences caused to you. We are investigating the issue and will revert you shortly.