[Resolved]  Ava Merchandising — manufacturing defect in watch

Address:

New Delhi, Delhi

I have purchased 1 herman hansen black watch 6126 on 22 jan'2018 transaction no.-2237733. Registerd mobile no. [protected]. It got stop in 1 month. Went to rajender nagar ava office and they have given me another old watch keeping my new watch. I purchased golden watch also. After 2 month again stopped. Registered complaint but could not go due to my busy schedule. They cancelled my complain. Again registered complain and specially went to submit watch on 22 nd oct 18 (Old and new golden 3339 watch also stopped) for replacement but they registered under repair category. There are 2 person shashi ranjan and kartik who has convinced me that they will get it repair and in case issue again come will replace. Poor quality, manufacturing defected watch 6126 again stopped in november 18. Again complaint and they were after me to submit watch. Again i went and submitted watch for replacement on 29/11/18 for replacement. Followed up in 1st week of dec 18. Reply by kartik, technical team will call, watch is manufacturing defect. No reply then. Called on 13/12/18 mr rahul from customer care told request is registered in repairing. I told him that i have not registered for repairing it is for replacement but he could not reply properly and said it will be repaired. Warranty of watch finishes in jan 19. I will not take repaired watch. Please refund my money or give me new watch.
Not resolved then will claim damage, claim for 3 times visit, time wastage and delivering poor quality product.