[Resolved] Ava Merchandising — Portable battery pack 15000mah (flasharge) not working | |||
Dear sir, I purchased on 22nd april, 3 ladies night suit for my wife at an guwahati airport ava store. I asked the assistant about the returns policy and i was told that i could return the item if not fitted well. But as feared; the garments were found too small for my wife. On 8th june’16, i tried to return the item at the same store but was asked that i have to go for other purchase of the similar amount instead of money refund & the previous bill was taken back. Left with no choice i went for portable battery pack 15000 mah (Flasharge) for that similar amount; the episode took place on 8th of june ’16. The battery functioning was doing fine till only 7days back it was found to be non operational. To my utter surprise, as against everyone’s advice ; i believed on the ava store but now feel very disappointed to find that my 1900+ bucks gone to waste unless you authority come forward to help me getting it replaced. While writing this mail i can only presume ava must response to this concern with utmost priority keeping in mind the customer satisfaction against all odds. Attached, the print out of the debit card bill for relevant information since no other bill got generated or given to me towards the replacement. Regards. Joydeep dasgupta Guwahati. [protected] Or [protected] Was this information helpful? | |||
Sep 29, 2016 Complaint marked as Resolved the very next day or two AVA called me & directed me to visit any ava counter with the mail copy that they have mailed me with reference NO & take the replacement.
I got the replacement without any further hassles. AVA Merchandising customer support has been notified about the posted complaint. Verified Support Aug 19, 2016 AVA Merchandising Customer Care's response Dear Sir, We sincerely apologize for the inconvenience caused to you. We would like to inform your complaint has been lodged under Ref No CCRN0329 which can be used for further correspondence. Kindly visit our nearest AVA Shop at airport with your invoice bill copy, complaint number & product with full packaging. They will check & replace it accordingly (Please inform us before visiting). OR You may send the product at given office address for the same. PFB office address for courier: Address :- AVA Merchandising Solutions Pvt. Ltd. 1, Salwan School Market, Old Rajender Nagar, Opposite 28/1, New Delhi 110060 We will look forward for your co operation. Regards, AVA Customer Support Team | |||
Add a Comment | |||
69%
Complaints
216
Pending
0
Resolved
144
+91 11 4716 9800
1, Salwan Market, Old Rajinder Nagar, New Delhi, Delhi, India - 110060
Post your Comment