Avenues India — flight booking

This is really pathetic... I had paid for my air asia flight a sum of 2199 on 13th sep 2019 and air asia did not receive my money and hence my ticket was not booked moreover the money got deducted from my account and upi transaction is successful. This is my first pathetic experience in upi transaction.
Look into the matter as soon as possible and please refund the amount if not able to pay for the booking.
Also the company has to look more into the successful rates of transactions happening
Many times the failure of the payment at the receiver end make us to do an additional payment!
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R/Sir/Madam
Sir last 6 or 7 hours ago I shop a pair of shoes.
Product Brand is liberty payment done from Phone pay. I have payment number but order number not received.please solve my problem as soon as possible.It is so kind of you

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