Aviva Life Insurance — auto fore closure

Address:

New Delhi, Delhi

I took a policy from Aviva life insurance on 21/06/2007(RSG1602647). I paid Six premiums as was advised, Till 2012. After 6 years, we discontinued paying the premium. Then nobody intimated us that our policy is getting lapsed and we will lose money. The company just kept quiet for three years, that is, 2013, 2014 and 2015. As soon as the due date was over, they sent me a check saying that my policy is auto foreclosed and the surrender value is Rs.99, 945 /- where my actual invested value is 1, 24, 037 /- . I was surprised to see this (9 long years later all I get is a foreclosure and the amount less than then my investment. Gross negligence from the organisation. After paying a total sum of Rs. 1, 08, 000 /- (one lakh eight thousand only) no one ever bothered to call nor let us know of any such events coming up. After making repeated calls to Aviva people, they all said the same thing, the policy is auto foreclosed. At last I am able to make complaints on customer care after on hold for more than 20 minutes and with a reply that nothing will gonna be happened that your complaint No. –[protected]. My hard earned money is eaten by such a fraud company. Now I don’t know, where to approach and what to do to get my money back. I have a big social network and here I take a solemn pledge, that I will Make sure no one I know takes any policy with this organisation(Aviva) as a tax saving option for their sheer lack of interest to guide and protect the hard earned customers money. Your guidance is highly appreciated