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Updated: Apr 16, 2026
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Y
yogesh_golande
from Nashik, Maharashtra
Dec 10, 2019
Resolved
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Resolved

Address: Nashik, Maharashtra, 422004

I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. Applied on date 30/11/2019 and its receipt number is[protected]
Jan 4, 2020
Complaint marked as Resolved 
Fastag received.
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2019
Axis Bank Customer Care's response Hi, we regret the inconvenience caused and request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regards, Team Axis Bank.
Dec 11, 2019
Updated by yogesh_golande I have already send mail to etc.[protected]@axisbank.com regarding the fastag problem on 07/12/2019 but still there is no progress. Instead i am getting axis bank alert to recharge fastag wallet as there is 0 balance. How could i recharge it without fastag physically not received. Also toll free number is not working.
View replies
paid for fast tag almost 15 days back. But still not received the fasttag. Pathetic service.
Reply
Axis Bank Customer Care's response, Dec 11, 2019
Verified Support
Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
paid for fast tag on 28 Nov'19 . but still not received till date. when should i expect and where to inquiry about this.
Reply
i have applied for fastag on[protected], still i am unable to get it, worst customer service by axis bank, they didn't respond to email, called them 100's of time and they dont have log of their caller, every tym u r fed up of explaining things from zero, attaching my receipt, and will go to consumer court.
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    A
    ahamathullah khan
    from Chennai, Tamil Nadu
    Dec 10, 2019
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    I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 10, 2019
    Axis Bank Customer Care's response     Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
    Verified Support
    Dec 12, 2019
    Axis Bank Customer Care's response     Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
    Dec 13, 2019
    Updated by ahamathullah khan     I called to this number[protected]..For some times it not all connecting.. I tried lot more times.. Please do needfull..Please give some alternative number.
    View replies
    I have done a transation in petrol bunk and after that my extra money got debited directly without my permission in the name TIPS SCG DT.
    Reply
    Axis Bank Customer Care's response, Dec 10, 2019
    Verified Support
    Hi, we regret the inconvenience caused. Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx. Regards, Team Axis Bank.
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      C
      canopykid
      from Kochi, Kerala
      Dec 10, 2019
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      Address: Ernakulam, Kerala, 682006

      On 28th nov 2019 i transfered rs.101/- from kotak bank upi, which was confirmed success by kotak bank customer care, but axis bank stolen that cash and now saying the transaction was failure and say cash has not come to axis fastag. I made a complaint to axis bank nodal office, but no reply.
      Now i am waiting 30 days to make a complaint to digital banking obudsman with a penalty for delaying about 2 weeks and still not crediting the amount to axis fastag account.
      Axis bank use old age software which is slow, that is the reason for failure of transaction, but they had stolen the money and say always they had not received money. I will never use axis bank and their services again.
      Axis Bank customer support has been notified about the posted complaint.
      Dec 10, 2019
      Updated by canopykid       mobile [protected]
      Verified Support
      Dec 10, 2019
      Axis Bank Customer Care's response       Hi, we request you to share your register mobile number for further assistance. Regards Team Axis Bank.
      Dec 11, 2019
      Updated by canopykid       [protected]
      View replies
      My fastag is not delivered to me after I placed my order on 27th November. The customer care number is not getting answered and i dont know who to reach out to. Please let me know how i can know the status of the tag.
      Reply
      Axis Bank Customer Care's response, Dec 10, 2019
      Verified Support
      Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
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        N
        Nitesh Mohan
        from Gurgaon, Haryana
        Dec 9, 2019
        Resolved
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        Resolved

        I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
        Jan 10, 2020
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 10, 2019
        Axis Bank Customer Care's response         Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
        View replies
        1699 has been charged with permission on my card.Plz solve this as soon as possible
        Reply
        I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
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          V
          [email protected]
          from Addanki, Andhra Pradesh
          Dec 9, 2019
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          Address: D:no 34-64-337/11Lakshminagar,kailasapuram,dlb Kalayanamandapam, Visakhapatnam, Visakhapatnam, Andhra Pradesh, 530024

          Dear team,

          I have received following message today, which says
          Message 1 at 9:20pm -
          Hello! Your a/c no. 671507 has been debited by rs. 118 on 09- dec19. The a/c balance is rs. *. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] (If in india) if you have not done this transaction.

          I don't think i have issued any such mandate.
          Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately?

          Best regards,
          Varun.
          Axis Bank customer support has been notified about the posted complaint.
          Dec 22, 2019
          Updated by [email protected]           Still no reply
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            S
            Shashwat Godhani
            from Vadodara, Gujarat
            Dec 9, 2019
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            Address: Mota Varachha, Surat, Gujarat, 394101

            I have opened Axis Bank ASAP account before 15 months. Recently, I amazed by looking a thing called consolidated charges (500₹ + 90₹ GST). They have deducted the same amount thrice. When I called customer care they told me it is the charge by bank what I need to pay. I asked them repeatedly what is the reason for this charge? They just disconnected my call every time. I want to know how any bank can deduct amount without any reason ?
            Axis Bank customer support has been notified about the posted complaint.
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              S
              Shikha Madhok
              from Mumbai, Maharashtra
              Dec 9, 2019
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              Address: FC-70 Tagore Garden, New Delhi, Delhi, 110027

              My name is Nishant Chhabra. I am writing about Complain id 2525689 which was raised a week back.

              I had a word with Axis Bank customer care and still no resolution has been agreed on.

              Therefore, from the total amount of of credit card due for this month, I am paying the amount of actual transaction made by me, i.e 1, 099.

              Regards
              Nishant- [protected]
              Axis Bank customer support has been notified about the posted complaint.
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                S
                shreerajmodi
                from Delhi, Delhi
                Dec 9, 2019
                Resolved
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                Resolved

                Address: Ahmedabad, Gujarat

                This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
                I had applied for fast tag on 21st nov 2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.

                There is no tracking option is available on axis bank fast tag site.
                Jan 10, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 10, 2019
                Axis Bank Customer Care's response                 Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
                View replies
                This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
                I had applied for fast tag on 30th nov 2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.
                Reply
                I am facing the same issue. Applied for Axis Bank FASTag on Nov 26. Till today (Dec 10) not received the tag.
                Customer care number[protected] is fake. It doesn’t work.

                Looks like Axis Bank is a fraud company.

                I want my money back immediately with compensation.

                Axis Bank is unfit to operate in India. RBI should close it down.
                Reply
                I had applied for Axis Bank Fastag o 28th Nov 2019 and also paid via their online portal. Till date there has been no intimation from Axis bank regarding the status of delivery of the tag. Their call center number mentioned on their site does not seem to work at all. Now the deadline is near and am without a fastag.
                Reply
                Hi,
                I have purchased Fastag online on 30 Nov 2019 and received the wallet number through email. It was mentioned that within 7 working days I will receive the fastag by courier/post. But till date (11 Dec 2019) there is no sign of this item being delivered to my home. If Axis bank cannot do the job as promised after taking money from me I would consider that this bank is indulged in fraudulent practice to sell their product.
                Reply
                I am facing the same issue. Applied for Axis Bank FASTag on Nov 27. Till today (Dec 11) not received the tag.
                Customer care number[protected] is fake. It doesn’t work.

                Looks like Axis Bank is a fraud company.

                I want my money back immediately with compensation.

                Axis Bank is unfit to operate in India. RBI should close it down.
                Reply
                i have applied for fastag on 28nov2019 but till date(22.22.2019) i have not received the fastag
                Also the axis fastag customer care doesnt know what needs to be done
                they have no data on the fastag tracking no.
                if they have huge number of orders and cant handle the service properly then they should stop promoting the fastag promotion on their site.
                Fraud
                i need my refund back asap
                Reply
                i have applied for fastag on 28nov2019 but till date(12.12.2019) i have not received the fastag
                Also the axis fastag customer care doesnt know what needs to be done
                they have no data on the fastag tracking no.
                if they have huge number of orders and cant handle the service properly then they should stop promoting the fastag promotion on their site.
                Fraud
                i need my refund back asap
                Reply
                Axis Bank — axis bank fastag not received

                This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
                I had applied for fast tag on 4 Dec. 2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.

                There is no tracking option is available on axis bank fast tag site.
                Reply
                Not received any confirmation email for new fasttag payment. Also no reply from your customer care numbers [protected]/5662/5899/5456/5462 and [protected]I have paid for fasttag and my registration number is MH19R7383 as I have not yet received any confirmation mail from your side till the time. I have tried to contact your above mentioned telephone but each and every phone number is not replying only bell is ringing from last 2 hours. Hope you will take quick action and reply immediately. I am enclosing the receipt of fast tag payment made online.
                If not received withun 7 days I will complain to obdusmen please note.

                With Best Regards

                Atul Deshpande
                Reply
                I have applied my Fastag on 9 12 19 .but there is information for it.either made or not.vehcile no UA04A6883 mob no [protected]
                Reply
                hi my name is sandeep vemulapalli applied for fast tag in axis bank on 28th dec 2019 its 22nd jan 2020 i havent received my fast tag, urn number IS:58575691 paid rs 400 for fast tag applied directly in axis bank website i dont know why the hell the toll free number was given u call 100 times only 1 answer thanks for applying fast tag in axis bank i doesnt connect to customer care cell or executive really horribile service, i applied the same in this website 1 week back i havent got any reply or mail even website i think its fake
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                  M
                  mazahars
                  from Hyderabad, Telangana
                  Dec 9, 2019
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                  I ordered a fastag from axis bank website on 24. Nov.2019 and paid 200/- form my savings account. I haven't received any communication from axis bank team since then. No wallet id, no fastag, no confirmation, nothing... I have written to the mentioned email id "etc. [protected]@axisbank.com" on 27-nov-2019 and was promised to be replied with in 2 days and that did not happen till now. I have also tried calling their customer care to find out that my details were not captured at all and they also promised it to be resolved in 2 days. It appears like 2 days is their standard sla time. Pretty stressful and useless service from a bank i used for the past 15 years.
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 10, 2019
                  Axis Bank Customer Care's response                   Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
                  Dec 24, 2019
                  Updated by mazahars                   I have been doing the same for a month now and did not received any kind of support from the helpline numbers. Same is the case with the email support as well. Other than the automated response, I am yet to get a proper response from the team. Useless service by the Axis bank. Why setup something in a rush and deduct amount from the user when you cannot provide even the least service.
                  Dec 24, 2019
                  Updated by mazahars                   Fastag Lead id[protected]. You did not even care to record my details in your system (hence no wallet id for me) before deduction the amount from my account. Attached is the transaction screenshot.

                  View replies
                  I ordered food from zomato on 17th which was cancelled by zomato itself. The 140 refund was initiated by zomato but has not yet credited in my account. The RRN[protected]
                  Reply
                  Axis Bank Customer Care's response, Dec 10, 2019
                  Verified Support
                  Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.
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                    H
                    Harshalmlad
                    from Delhi, Delhi
                    Dec 9, 2019
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                    Address: Mumbai City, Maharashtra, 400029

                    I need to close my saving account which is currently inactive. Previously it was salary account after that i left that company & it got turned into saving account. The amount is in negative & today i had visited the nearest branch to close my account but they refused to do it. They said they'll not waive off the charges.

                    Unfortunately i'm not going to pay the charges, so it's my request to the bank to close my account at the earliest.

                    Here are my details.

                    Account no - [protected]

                    Regards,
                    Harshal lad
                    +91 [protected]
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 10, 2019
                    Axis Bank Customer Care's response                     Hi, we request you to visit the branch and our officials will assist you further. Regards, Team Axis Bank.
                    Dec 10, 2019
                    Updated by Harshalmlad                     I had already visited the Powai branch but the concern person out there said you need to pay the amount.
                    I’ll not pay the consolidated charges . You close the account at the earliest.
                    View replies
                    I had already visited the branch but they said you need to pay the amount which is in negative.
                    I’m not going to pay the consolidated charges .
                    You close the account at the earliest.
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                      S
                      San_2108
                      from Mysore, Karnataka
                      Dec 9, 2019
                      Resolved
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                      Resolved

                      Address: Bangalore, Karnataka

                      I am writing this with regards to my credit card bill payment. My credit card number is [protected]. I recently received a bill of amount rs. 87, 000.

                      This is to inform you that i cannot pay this amount as i lost my job and my family has fallen under financial crisis in recent months, but i would like to settle this in a fair and just manner.

                      I can be able to give 20% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 15 business days. More than 20% is not affordable for me in the present situation.

                      I am ready to settle this as soon as i get the confirmation from your side.

                      Thank you.

                      Please reach out my email address.
                      Jan 4, 2020
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 09, 2019
                      Axis Bank Customer Care's response                       Hi, we request you to visit our support channel to www.axisbank.com/support through which our customers can email/chat with us instantly. Regards, Team Axis Bank.
                      Dec 11, 2019
                      Updated by San_2108                       I spoke to support team. But they are not giving any solution for this.
                      View replies
                      Hi, My fastag account has been debited for 450 INR as adjustment entry.The call centre is defacto busy for past 30 mins . I have no clue how to resolve this.Can someone get back to me on [protected] for a resolution ?

                      Highly disappointed with Axis !
                      Reply
                      Axis Bank Customer Care's response, Dec 10, 2019
                      Verified Support
                      Hi, we request you to kindly write to us at [email protected] for further assistance. Regards, Team Axis Bank.
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                        Raunaksinh Rajput
                        from Mumbai, Maharashtra
                        Dec 9, 2019
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra, 400098
                        Website: AXIS BANK

                        I have account with axis bank hence applied for fastag on 26november.
                        Which is to be delivered in 7working days.
                        Today is 09december no response and more than 7 working days.
                        I don't understand which calender or time you follow???
                        Complaint lodge with customer care with lot of hassel. No response from their.
                        2nd complaint lodge on fb still no response.
                        3rd complaint given on axis fastag mail on
                        6th december they were suppose to revert in 2working days still no response.
                        Have done mistake by applying for fastag from axis???
                        Why no response from you???
                        You are charging for it not providing free.
                        Reaching customer care is big task..
                        No response from you still awaiting...
                        Jan 10, 2020
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 10, 2019
                        Axis Bank Customer Care's response                         Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
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                          vasan80k
                          from Chintamani, Karnataka
                          Dec 8, 2019
                          Resolved
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                          Resolved

                          Address: BEML NAGAR, 563115

                          On 26 nov 2019 i have placed order for axis bank fast tag through your axis bank fast tag portal and rs 200 got deducted from my sb account.

                          I even received a message from axis bank may fast tag wallet id as [protected] and also next message as your etc fast tag order has been successfully place. We will dispatch the tag with in 7 working days.

                          But till now i have not received my fastag and customer care for axis bank fast tag also not working.

                          Kindly register my complaint and get the status of my fast tag as soon as possible.

                          My sb account no : [protected]
                          Jan 9, 2020
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Dec 08, 2019
                          Updated by vasan80k                           Till have not received my Fast tag till now which was ordered online on 26th November2019
                          Verified Support
                          Dec 09, 2019
                          Axis Bank Customer Care's response                           Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
                          View replies
                          Till not received myfastag ordered on 26 Nov 2019
                          Reply
                          Axis Bank Customer Care's response, Dec 10, 2019
                          Verified Support
                          Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
                          I have applied for axis bank fastag and payed 200 rs as security fees . And i recieved a message that it will be delivered in few days but still it has not delivered to me. Please resolve my issue ...
                          Reply
                          Axis Bank Customer Care's response, Dec 9, 2019
                          Verified Support
                          Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
                          NO ONE ANSWERS YOUR FASTag helpline number at [protected].
                          ANY ALTERNATE NUMBER ?
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                            S
                            Subathra Selvaraj
                            from Chennai, Tamil Nadu
                            Dec 8, 2019
                            Resolved
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                            Resolved

                            Address: 625018

                            Credit card not closed till now. Only late payment is continued. I have paid my excess due too. Plz close card immediately. Attached statement.
                            U ppl calling me to pay settlement amount and i have paid too but still not closed only contining monthly late fee. U r cheating me. As my late payment has reached now 6000. I[censored] had closed my card on 2017 it would have not reached.
                            Jan 10, 2020
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 09, 2019
                            Axis Bank Customer Care's response                             Hi, we request you to contact our Phone Banking Team at[protected]/[protected] and one of our executives will assist you in the referred matter. Sorry for the trouble. Regards, Team Axis Bank.
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                              K
                              Kpilkg4
                              from Delhi, Delhi
                              Dec 8, 2019
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi

                              I haven't received any fastag for which i had paid 200. Just received only wallet id on email. It has been more than a month since i am waiting for my fastag.

                              I am keep receiving useless recharge reminder instead of physical fastag. How can these people loot us. What the ministry is doing.
                              Axis bank should be shut down now. God knows how many o[censored]s pay 200 which becomes billion of rupees in axis account
                              Jan 12, 2020
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 09, 2019
                              Axis Bank Customer Care's response                               Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
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                              I haven't received any fastag for which i had paid 200. Just received only wallet id on email. It has been more than a month since i am waiting for my fastag.

                              I am keep receiving useless recharge reminder instead of physical fastag. How can these people loot us. What the ministry is doing.
                              Axis bank should be shut down now. God knows how many o[censored]s pay 200 which becomes billion of rupees in axis account
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                                D
                                Dipankumar Shah
                                from Noida, Uttar Pradesh
                                Dec 8, 2019
                                Resolved
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                                Resolved

                                Address: 21/B Vaishnavdevi Society, Opp Haridham Flats, Manjalpur, Vadodara, 390011

                                I have applied for the fasttag from axis bank fastag portal. I have already paid all the charged but i didn't got any response from axis bnak. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number not found in courier company website.
                                Jan 9, 2020
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 09, 2019
                                Axis Bank Customer Care's response                                 Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
                                View replies
                                When i was track my courier with company given AWB number not found.
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                                  B
                                  [email protected]
                                  from Kolkata, West Bengal
                                  Dec 8, 2019
                                  Resolved
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                                  Resolved

                                  Address: FLAT NO 8,17J EAST ROAD,J, Kolkata, West Bengal, 700032

                                  I had applied for fastag with axis bank on 24/11/2019 (Online) and alloted etc id[protected] & wallet id [protected] on 25/11/2019 but till date fastag not delivered though i was being informed that it would be delivered within 7 days. On 01/11/2019 i was being requested to enquire with blue dart website against p o d no [protected] about despatch position but till today 08/12/2019 shows number is invalid which means asis bank not despatched fastag till date. Please arrange to do the needful.
                                  Chandan bhowmick
                                  Etc id axis bank[protected]
                                  Jan 9, 2020
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 09, 2019
                                  Axis Bank Customer Care's response                                   Hi, please share your vehicle registration number for further assistance. Regards, Team Axis Bank
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                                  My vehicle number is WB02AD6245. I would request AXIS bank TO CANCEL THE FASTAG WALLET ID [protected] ETC ID[protected] AND TRURN RS 400 WHICH INCLUDES WALLET MONEY RS 200 AND AMOUNT MAY BE CREDITED TO MY SB ACCOUNT [protected] WITH AXIS BANK FROM WHICH APPLICATION MONEY AND WALLET RECHARGE WAS DONE. .
                                  chandan bhowmick
                                  [protected]
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                                    A
                                    Awanishk
                                    from Kanpur, Uttar Pradesh
                                    Dec 7, 2019
                                    Resolved
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                                    Resolved

                                    Address: Room no-300, 3rd Floor, New Core Building, IIT KANPUR, Kanpur, Uttar Pradesh, 208016

                                    Ihad purchased axis bank fastag with my maruti car but i am facing problem during recharge. When i called customer care they told me to update kyc. They are asking me to go to axis bank branch to complete it which is not very accommodating. All banks have online and email facility but axis bank online, customer care and email response is very poor/pathetic.
                                    Jan 14, 2020
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 10, 2019
                                    Axis Bank Customer Care's response                                     Hi, we request you to visit the branch for further assistance. Regards, Team Axis Bank.
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                                      S
                                      Sambhuprasad Dutta
                                      from Darjiling, West Bengal
                                      Dec 7, 2019
                                      Resolved
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                                      Resolved

                                      Address: SUNIL CHAYA APARTMENT, APC SARANI,DESHBANDHU PARA SILIGURI 734004, Darjeeling, West Bengal, 734004

                                      I applied for fast tag on 27.11.2017 and necessary charges paid as per bank instruction. As a consequence axis bank generated wallet id no [protected] and send a message the fast tag wallet will be delivered within 7 working days to my address. But till date i did not received anything. Moreover their contact no is also not reachable. Even they are not responding the mail which i inquired on 03.12.2019.

                                      Sambhu prasad dutta
                                      Wallet id no [protected]
                                      Vehicle no wb26s0853
                                      Siliguri 734004
                                      Jan 8, 2020
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 07, 2019
                                      Axis Bank Customer Care's response                                       Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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                                        M
                                        Mou1967
                                        from Jasidih, Jharkhand
                                        Dec 7, 2019
                                        Resolved
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                                        Resolved

                                        Address: Building No. 21/19, Maa Sarada Apartment, Khardah, Kolkata, 700017

                                        This is regarding linking my savings bank account no. [protected] in khardah branch, kolkata-700117 (Ifsc code-utib001356) with trading account no. 1081921. The trading account is currently linked to savings bank a/c no. [protected], in manesar, gurgaon. The manesar account was to be discontinued but that is still active. Submitted all required documents at the branch in october'19 but ironically till date nothing has been done. All sip's will be in jeopardy if the same is not done immediately. Khardah branch people are deliberately delaying the process even after innumerable phone calls and personal visit.
                                        Request to expedite and oblige.
                                        Thanks
                                        Aniruddha mukherjee
                                        Jan 8, 2020
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 07, 2019
                                        Axis Bank Customer Care's response                                         Hi, we tried reaching you on the number shared earlier, however, we were unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
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