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Axis Bank Complaints & Reviews

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Updated: May 25, 2026
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Axis Bank reviews & complaints page 103

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A
anithagm gm
Jun 24, 2021
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My IMPS transaction got failed today, I have transferred 45000, amount debited through IMPS but beneficiary didn't received the money . Thisi is urgent take necessary action return back my 45000 soon in my savings account.
My Account number : [protected]
Name : Arun Ramasamy
DOB : 11/05/1984.

This issue i am facing second time very bad IMPS service, risk service to transfer money . Rectify the IMPS issue and give back my money 45000 to my account, .
Axis Bank customer support has been notified about the posted complaint.
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    Sorong
    Jun 24, 2021
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    Address: Mal Bazaar, West Bengal

    My monthly statement showed a reduction of Rs 10, 000( ATM cash) from my account on 14th May but I have not performed this action. My ATM card was in my possession at all times. I did not receive any message or email of the ATM transaction and hence was completely unaware of it.
    Axis Bank customer support has been notified about the posted complaint.
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      A
      Amit3536
      Jun 24, 2021
      Resolved
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      Dear Team,

      I have taken Flipkart Axis credit card since 4 years back but haven't faced any issue to do the payment and haven't delay for late payment but since 3-4 months without getting any reminder text message they are taking charges like late payment fee, debit interest GST and etc. Three consecutive months facing same issue and every month getting updated statement like 950 rs for late payment.

      I had paid 3400 for 2000 billed amount, now they have added extra facility to take the interest for Unbilled amount too.

      Because of Axis bank system issue i need to pay late payment for every month. Card end (0351)

      Thanks,
      Amit Kumar
      Aug 6, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Hi, thanks for writing in. Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit... Regards, Team Axis Bank.
      Amit3536's [Complaint's author] reply, Jun 28, 2021
      Dear Team,

      Yet to receive no update at your end.
      I think it's better to disable this credit card.Kindly provide the process to disable this card.

      Thanks,
      Amit Kumar
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        A
        Albert Louis
        Jun 24, 2021
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        Resolved

        My money was not credited to my account
        Aug 12, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 25, 2021
        Axis Bank Customer Care's response
        Hi, we regret the inconvenience caused and request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/FND-Dispute-ibmb-1.aspx and raise a dispute for the referred transaction. Regards, Team Axis Bank
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          AMKsu
          Jun 24, 2021
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          Address: whitefield branch bangalore

          I have got a call from the axis bank executive she have told all the details of the credit card ..Then she asked if i want to continue with the card .i said no, , , , then she said you need to tell me the otp to cancel you card ...After doing the card started debiting 3000 rs per month ...i went and spoke to the bank ...The manager suggested to not use the account ... I did not have any work in the pandemic and after that i got 45 kin my account as that is the only saving i have in 5 years of the work suddenly i notice that bank have brn-pymt-card have debited all my money without even informing me about any transaction nor i get any message from the bank that it have been debited ..

          This is such a negligence from the bank kindly get me my money back as i have only that as my saving
          Jun 29, 2021
          Complaint marked as Resolved 
          The Complaint is not at all resolved then how have you marked as resolved please dont play with our life it is a very hard earned money
          Axis Bank customer support has been notified about the posted complaint.
          Hi, we will help you sort this out. Please DM us your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
          AMKsu's [Complaint's author] reply, Jun 28, 2021
          Hi sir my registered mobile no is 8971525890 I hope you resolve this issue iam a very poor man i am depending on this money .. As i have no more savings
          The issue is not resolved how can you resolve it . Can you please tell me over that
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            A
            anithagm gm
            Jun 24, 2021
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            Dear Axis team,
            I am facing issue in IMPS bank transfer .take necessary action to resolve IMPS gateway, again i will not be using this gateway of transfer . Today i have transfered 45000 and it fails, this same issue i have faced a few weeks back.
            My account no [protected], Kindly rectify the issue as soon as possible.
            Raise a concern to the banking domain gateway issue .check the gateway network protocols and clear the temp files stored on gateway.
            Take this issue as high priority and resolve it as soon as possible
            Thanks
            Aug 6, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Hi, we regret the inconvenience caused and request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/FND-Dispute-... and raise a dispute for the referred transaction. Regards, Team Axis Bank
            anithagm gm's [Complaint's author] reply, Jun 24, 2021
            The above link is not working, refund my 45000 to my account, This is kind of bad response from your side. Take this as high priority not a small money
            I am facing issue in IMPS bank transfer .take necessary action to resolve IMPS gateway, again i will not be using this gateway of transfer . Today i have transfered 45000 and it fails, this same issue i have faced a few weeks back.
            My account no [protected], Kindly rectify the issue as soon as possible.
            Raise a concern to the banking domain gateway issue .check the gateway network protocols and clear the temp files stored on gateway.
            Take this issue as high priority and resolve it as soon as possible
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              S
              Sarang Implement
              Jun 23, 2021
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              Address: Bhuj kutch

              My saving account was open in axis bank and creat fd for bank account but without any information and without any intimation bank was close my bank accounts.and fraud with my bank guarantee security.
              Aug 7, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 26, 2021
              Axis Bank Customer Care's response
              Hi, we request you to visit the nearest Axis Bank branch for further assistance. Regards, Team Axis Bank
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                AnshuPriti
                Jun 23, 2021
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                Address: Tilak Nagar Branch, Jaipur

                Being and ex-employee of Axis bank, i have to resign from the post of Deputy Manager, due to my Health conditions in year 2018, From Tilak nagar branch, Jaipur.
                As a part of settlement, 3 months salary was deducted by Axis bank and i was informed that my experience certificate will be provided.

                Even after deducting all the settlement from my account ( also provided with Nil dues letter), bank HR is not issuing me with my Experience certificate, stating that my Manager logged my resignation as VAS, which i am completely unaware off.
                After numerous mails to HR department, Nodal office and circle office, No positive response is being provided by AXIS Bank, till now. Local HR Department is refusing to provide Experience certificate.
                Aug 6, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Hi, we regret the inconvenience caused and are open to help you! Please DM us your contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                  Paresha Sharma
                  Jun 22, 2021
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                  Resolved

                  I have not received my amazon refund till now, is AXIS BANK CHEATING ME
                  Aug 10, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 23, 2021
                  Axis Bank Customer Care's response
                  Hi, we regret the inconvenience caused and request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/FND-Dispute-ibmb-1.aspx and raise a dispute for the referred transaction. Regards, Team Axis Bank
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                    M
                    mj221
                    Jun 21, 2021
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                    Address: Asif Ali Branch

                    Please find attachment below
                    Aug 11, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 23, 2021
                    Axis Bank Customer Care's response
                    Hi, we request you to contact our DEMAT support team at[protected] for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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                      archkenny09
                      Jun 21, 2021
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                      Resolved

                      Credit card

                      Address: Undri, Kad nagar, Pune

                      Axis Bank — Credit card EMI

                      Respected sir
                      My self Archana I am an axis Bank customer for last 6 years and I also was using 3 axis Bank credit card Because of the pandemic my financial condition was bad and not able to paid the pending bill.
                      But because of daily call and customer care for bill due amount i had arranged the amount and settle all my 3 cards on 31st Mar'21 n 1st week of Apr 21. I have all my receipt...
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                      devendra Kandari
                      from Agra, Uttar Pradesh
                      Jun 20, 2021
                      Resolved
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                      Address: Dehradun Rajpur Road Branch
                      Website: application.axisbank.co.in/webforms/axis-support/index.aspx?cta=axis-support-header&_ga=2.4619121.377661631.1624212354-765568904.1624212354

                      A horrible experience with axis bank, their given mail ID at web page is showing error message, customer care is bogus mostly wont respond . So customer should take corporate officials personal e mail ID to raise a complain for banking related issue . What is option left when customer care and they will not respond .

                      Grievance portal is design in such a way that you cant raise a service request . Matter need to be inform finance ministry to check the bank system related customer contact and complain related bank services and support .
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 23, 2021
                      Axis Bank Customer Care's response
                      Hi, we will help you sort this out. Please DM us your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                        Zehra Vasanwala
                        Jun 20, 2021
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                        I am not aware why the account was debited. Not even being shown in the bank statement
                        Axis Bank customer support has been notified about the posted complaint.
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                          S
                          Shrutika Raut
                          Jun 20, 2021
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                          Address: Warud

                          Respected Authority,

                          I have Axis Bank account which was inactive after I left the job in 2019. In the last month I checked account balance which was approx -800.00. I accepted that charge instead of opening new account for using banking services. In this month I can see on 12th June bank has debited 4800.00 as consolidated charge and 875.00 GST. I didn't received any prior communication, any intimation, SMS or email even after deduction. It was like done intentionally for hiding from customer. My only question to Bank is why do they show nominal charge until account doesn't have balance. & suddenly debit the account once money deposited.
                          In this situation we are trying to save something for medical emergencies & Bank want to earn easy money.
                          I am a housewife not earning anything. How will I recover this loss?
                          Kindly help me get my money back.

                          Thanks & regards
                          Shrutika
                          Aug 11, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 21, 2021
                          Axis Bank Customer Care's response
                          Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                            Hariom83
                            Jun 19, 2021
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                            Address: B-341 jai vihar phase-2, Najafgarh, Delhi 110043

                            I have received a amount of Rs. 57607/- in my account as a loan of Rs. 163000/-approved by Aruna Asaf ali road, Branch, Delhi and also issue an Insurance of about Rs. 2000/-. I can't understand that how bank issued a loan without any request of customer. I think a cheater gang is running in branch who approved loan for his personal benifits on behalf of documents given to bank employee for any other purpose.

                            Please solve my problem and take action against difaulters involve in such type of rackets in Asaf Ali road branch, Delhi.
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Jun 19, 2021
                            Updated by Hariom83
                            Take action on my complainy
                            Verified Support
                            Jun 20, 2021
                            Axis Bank Customer Care's response
                            Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                              Rahul6299
                              Jun 19, 2021
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                              Address: Aurangabad

                              This merchant tell me that I double your amount in 1 months but his fraud and block me I mistakely payment 65000 so I lost my money 65k
                              Axis Bank customer support has been notified about the posted complaint.
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                                MD Yadulla
                                Jun 19, 2021
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                                Resolved

                                Address: Sai Nagar, Old hafeezpet, Miyapur

                                Hi,

                                I have a salary account in axis bank. Previous an amount of 500 rs has has been deducted from my account for consolidated charges recently on 12 june 1478+578 amount is deducted from my account is for consolidated charges what the hell is this a bank literally every month facing this kind of issues I just want to close this account and I'm requesting you please refund my amount.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acct... . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                                  shyam4560
                                  Jun 18, 2021
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                                  Resolved

                                  I spend over two lakhs annually. But I have been given a limit of only Rs 15, 000 on a credit card. So how can I spend two lakhs annually on such a limit only This means that I only have to pay an annual cost of Rs 500 for a limit of only Rs 15, 000. I have HDFC and ICICI Credit Card with limit of 180, 000 and 70000 but only 15, 000 limit was given by Axis Bank.My credit score is also good and I pay my bills on time. At the current limit I cant even buy a good mobile.I request the bank to increase my limit. So I can use the card properly. Otherwise I have to close the such card.
                                  Last 4 Digit of CC 3827
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Hi, thanks for writing in. Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit... Regards, Team Axis Bank
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                                    Krissh Nexus
                                    from Powai, Maharashtra
                                    Jun 18, 2021
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                                    Address: Navi Mumbai Sanpada

                                    Today i.e 18th Jun'2021, I have received a text from Axis Bank for a debit of INR 25 towards an adjustment from my Axis FasTag wallet, It is been over a week that I have not stepped out from my house and I do not understand what is this charges for. I tried contacting AxisBank but could not connect with any phone banker.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Hi, we request you to write and liaise up with etc.[protected]@axisbank.com for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
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                                      Devesh Kr Trehan
                                      from Ghatampur, Uttar Pradesh
                                      Jun 18, 2021
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                                      Resolved

                                      Hi,

                                      I had applied for an Axis Bank Axe Credit Card, for which I received reference number C1-[protected]-C1 on the 15th of June 2021. With a message that the executives will get in touch.

                                      However I cant find their customer care Id, the process is so complicated and it doesn't work if you don't have a registered email id, and that in turn requires a bank account with axis.

                                      So I who doesn't have or want to open an axis bank account and simply wants to use the credit card facilities cant contact then and their application status page is horrific. It just doesn't work and doesn't freaking use the same header/titles as the details you enter so one you don't know what the error is and two I have a pic of the application reference and yet it says wrong id.

                                      It is a tiresome time and energy wasting total harassment of a website that they have setup. Atleast the email id and phone number should be clearly in bold available. 90% of the banks have it.

                                      Kindly help.

                                      Best Regards,

                                      Devesh Kr Trehan
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 20, 2021
                                      Axis Bank Customer Care's response
                                      Hi, thanks for writing in. Here is a link that will give you more information on this topic - https://www.axisbiconnect.co.in/axisbankloanstatusenquiry/web/retail/getloanaccountnumber.aspx Regards, Team Axis Bank.
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