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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
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As i have myzone credit card and ive been told that there is no any other charges of Credit card will be taken . but recently i had a msg of debited 147.49 rs as BRN-Card Payment from my saving account. and i have internet banking also so when i login there is also due payment of 147.49 rs as there is no mention that what is this payment for??

as i know there is free card and i want that money bank....
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Deepakkr1056
Jun 4, 2021
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Regarding BRN-card payment transaction

Just few mins back 1688 rupees has been deducted from my axis bank saving account.

I am not aware for what reason that has been deducted.that is a huge amount which is deducted without stating any reason and notification.

Kindly help me in this....
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Deepakkr1056
Jun 4, 2021
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Just few mins back 1688 rupees has been deducted from my axis Saving account.

I am not aware for what reasons that has been deducted.
Can you please notify me how come suddenly this much amount got debited.
+1 photos
Aug 12, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2021
Axis Bank Customer Care's response
Hi, thanks for writing in! Please refer to the following link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-feesandcharges-1.aspx for more information. Regards, Team Axis Bank
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    partheebhan
    Jun 3, 2021
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    Address: no18,manavallanagar,thiruvallur district,Tamilnadu

    Hi my name partheebhan.

    my mutual fund account portfolio currently not showing . me activate account from axis app. i check my porfolio details from the app. now showing the app no folio created, if investment is not done.

    but me check the app for the systematic plans option

    my sip details showing on un registered sips option ...

    show me conduct customer executive .person telling me my folio details and my account balance ..but person dont know why not my account not showing..
    then customer executive inform conduct demate provider. so me asking sir i am open my mutual fund account for axis app.so who is the provider.
    person tell search the google...
    +1 photos
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 06, 2021
    Axis Bank Customer Care's response
    Hi, we request you to contact our phone banking team at [protected] for further assistance. Regards, Team Axis Bank
    Jun 06, 2021
    Updated by partheebhan
    I have already contacted customer care executive, the ask meet to contact my demate provider.
    I have all so sent mail to 5 paisa.com (demat account provider) . Regarding this matter. But I didn't got any reply from them
    Jul 18, 2021
    Updated by partheebhan
    currently portfolio not showing

    who is the responsible person..

    axis mf customer care department not give correct reason..

    how can i search my portfolio .currently missing my account ..
    currently portfolio not showing

    who is the responsible person..

    axis mf customer care department not give correct reason..

    how can i search my portfolio .currently missing my account ..
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      Ramanamurthy.kondeti
      Jun 3, 2021
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      I Ramanamurthy Kondeti and I am a Axis bank customer (Axis Bank Account No: [protected]), Bangalore and tried to withdraw the amount of 9000/- rupees by using my Axis Bank debit card in HDFC bank ATM (ATM ID: S1ANBG78) on 02/06/2021 at around 07:00 PM. I did not get the amount, but amount got deducted from my account.

      Name: Ramanamurthy Kondeti
      AXIS Bank Account No: [protected]
      HDFC ATM ID: S1ANBG78
      Date of Transaction: 02/06/2021
      Time of Transaction: Around 07 PM on 02/06/2021

      Kindly reverse my money on high priority.

      If I pay my loan's for 1 day late, do you agree AXIS Bank?

      Kindly revert my amount on high priority and request you to support poor people like us.

      Please do not mark as resolved without resolving the issue.
      Aug 8, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 06, 2021
      Axis Bank Customer Care's response
      Hi, please refer to the following link https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx for more information. Regards, Team Axis Bank
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        Ramanamurthy.kondeti
        Jun 3, 2021
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        Dispute ATM Transaction

        I Ramanamurthy Kondeti and I am a Axis bank customer (Axis Bank Account No: [protected]), Bangalore and tried to withdraw the amount of 9000/- rupees by using my Axis Bank debit card in HDFC bank ATM (ATM ID: S1ANBG78) on 02/06/2021 at around 07:00 PM. I did not get the amount, but amount got deducted from my account.

        Name: Ramanamurthy Kondeti
        AXIS Bank Account No: [protected]
        HDFC ATM ID: S1ANBG78br...
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        Santhosh777
        from Vadodara, Gujarat
        Jun 3, 2021
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        Dear Sir/Madam:

        From Axis Bank, Vellore/Ranipet collection executive continuously called from 28/05/2021 to till date, 21 times. and today he visited my home and behaving rudely with my aged parents, even he didn’t check that we already paid emi on 31st itself in bank, in Tamilnadu there is lockdown till 7th june 2021 but i know for essential service employers can work(bank employee) is govt allowed you to send bank executive to customer house/visit to collect money or threatening? He rudely answered im having bank employee id card, i came from bank only like that, bank itself sending this type of 3rd party rowdies to customers home with bank id card’s ? We filling case about his behaviour in local police station. Unacceptable in lockdown period.

        His name: Udhaya Kumar
        His Number : [protected]
        Axis Bank Executive like that he telling.
        Ranipet Branch/Vellore Axis Branch Person
        Tamilnadu.

        Please take necessary action to above person and connect me anytime.
        Thanks
        With Regards
        Santhoshkumar K
        Ranipet
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 06, 2021
        Axis Bank Customer Care's response
        Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
        Jun 13, 2021
        Updated by Santhosh777
        My Loan Account Number: LPR[protected]
        My Registered Mobile Number: [protected]

        I have sent so many mails and visited vellore branch to change my number but there is no response. even my father visited vellore branch to ask loan statement to calculate overdue and all. They didn’t respond too. We don’t know for whom we have to contact for all those things.

        Please update my number : [protected]

        Your’s
        santhoshkumar k
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          Artara
          from Mumbai, Maharashtra
          Jun 3, 2021
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          Address: J.M road Pune
          Website: www.axisbank.com

          INR 811.26 debited from A/c no. XX9257 on[protected]:40:49 IST at AXISDIRECT/T991521/[protected]/02 06.

          I am not using this AXIS DIRECT. Still suddenly 811 rs for it debited from my account. How axis can do this without intimation. I am just using axis for only as saving account. But always they misbehaving with customers. Last time axis deducted for credit card...which I never use. One more time they deducted as it for debit card insurance money. It's fraud transaction they doing it their own.
          Aug 8, 2021
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 06, 2021
          Axis Bank Customer Care's response
          Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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            Live life like no one ——
            Jun 2, 2021
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            Hi,

            The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

            The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

            A deduction of rs 7452 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

            I've paid all bills and charges before or on time always. Still such deductions are being done.
            Aug 8, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 06, 2021
            Axis Bank Customer Care's response
            Hi, thanks for writing in! Please refer to the following link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-feesandcharges-1.aspx for more information. Regards, Team Axis Bank
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              Gopal Swarup
              Jun 2, 2021
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              Address: Rampur

              I am holding account no. [protected] in Axis Bank Rampur and to my surprise every time this TD making and breaking game is going on without my permission. A TD of 2, 50, 000 was done in March when I visited branch I was convinced to continue that saying that it was special offer from bank.
              Now that TD has been cancelled on its own as per message received on 24-05-21 and another TD has been done as per message received on 01-06-21 with new TD number.
              Aug 7, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                Sanjana Sawant
                Jun 2, 2021
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                Website: www.axisbank.com

                Hi,

                There was a fraudulent transactions happened from my account without my concern or OTP today on 2nd June 2021 at 10.44am in the morning

                Transaction ID: ECOM PUR/GOOGLE *Smart[protected]/020621/10:44

                I lost INR 3990/- I never deal with this site for any transactionin the past.
                Request you to help me and refund back my money . Let me know how do i go about this and i[censored] need any more information on this
                Axis Bank customer support has been notified about the posted complaint.
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                  Abhirav Kumar
                  from Pune, Maharashtra
                  Jun 2, 2021
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                  I have been unable to close my overdraft account even after requesting for closure multiple times during this pandemic. My home branch for this account is in Bangalore. But I have left Bangalore 3 years ago and can no longer go back there.
                  Axis Bank customer support has been notified about the posted complaint.
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                    Avneet79
                    Jun 1, 2021
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                    Address: Chandigarh

                    My name is Avneet Kaur. I have savings account as well as same account is my salaried account with your bank(Chandigarh Branch). It was working fine till Feb 2021. After Feb 2021 the bank has been deducting charges every month in the name of consolidated charges without any prior intimation and also I am not getting any intimation post deduction. In month of May nearly Rs.5300 has been deducted from my account without any intimation. I got no message about deduction and also when I requested for mini statement there was no mention of Rs. 5300 in that. So, from March till May nearly Rs.[protected] has been deducted from my account. Please in such hard times it's tough to survive and it's really sad when hard earned money is deducted like this. Kindly look into the matter and refund my entire amount as I was saving it for payment of school fee.

                    Regards
                    Avneet
                    Axis Bank customer support has been notified about the posted complaint.
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                      Pedapudi Ashok
                      Jun 1, 2021
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                      Deducted money without my consern
                      I am a Axis Bank Credit Card holder. I got a message 01/06/2021 Rs.1, 699.00 was spent for ECPP ASSISTANCE SERV without my permission. I don't want this service so please Refund my amount Rs 1699 and please stop this service id
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                      Dear Customer,

                      We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                      Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                      Regards
                      CPP Team
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                        Upputuri Subramanyam
                        Jun 1, 2021
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                        I have not received NOC for my Axis credit card

                        Hi Sir,
                        I have cleared all the due for my Axis credit card asked for NOC to the customer service. It's been a month but still no response from the bank or any exicutive. Please advise when will be getting it.

                        Thanks,
                        Subramanyam
                        +91 [protected]...
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                        Anvita Gulati
                        May 31, 2021
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                        I’m being charged ₹1899 for one assist service which I haven’t even availed. I would like to have my refund back asap.
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Dear Anvita Gulati, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                          Devkartik
                          May 31, 2021
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                          Resolved

                          I don't why the customer care contact number is the for the axis bank..I tried calling a lot of but it never got connected, I m using a credit card of axis which is also linked with my salary account, when the customer care executive called me regarding the credit card I was just asking him about the emi..but he/she automatically generated the emi for 6months, and to which I didn't payed that properly...and now when I open my savings account it is showing around -52000approx,
                          What is this at least you have to inform me about the deduction, even I am paying clearing my credit card bill, and today the remaining balance 1972 had been deducted as(BNR-PYTM-CARD)
                          I tried a lot of times to speak to your customer care executive but it never got connected
                          Aug 10, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 01, 2021
                          Axis Bank Customer Care's response
                          Hi, thanks for writing in! Here is the link https://application.axisbank.co.in/feesandchargemaster/pdf/conveniencefees.pdf that will give you more information about the same. Regards, Team Axis Bank
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                            vshikhaparashar
                            May 29, 2021
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                            Address: Axis bank ,Ground floor and first floor, 1415, Dr. Mukherjee Nagar , New Delhi-110009

                            I, Shikha Singh(customer id:[protected] have a saving account no.[protected] in Axis bank, Mukharjee nagar Delhi branch.(Branch code:1838). I cheated by you Axis bank employee Vikas Rai.
                            Axis bank branch Mukharjee nagar (branch code 1838) employee Vikas Rai who recently transfer other branch, cleared my returned cheque (due to 12-Drawers signature differ error) cheque no. 048348, dated 15/02/21 without my concern in-connivance with against party for his illegal brokage. Vikas Rai also misguides for home loan and took 5 lakhs cheque. I was cheated by Axis bank through Vikas Rai.
                            +3 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 10, 2021
                            Axis Bank Customer Care's response
                            Hi, we take due cognizance of matter highlighted for further review and we observe that you have already highlighted your concern to our Nodal team and same is under process via complaint id[protected] and your concern is under investigation vide id 59730. We request you to writeback on same email address for further assistance in this regard. Sorry for the trouble. Regards, Team Axis Bank
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                              Avinashsanjay
                              May 29, 2021
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                              Resolved

                              My account was charged Rs. 750 + GST as late payment fee for credit card bill, My account was moved to negative balance without any prior notification. When the customer care was contacted they took a sweet time of 30 mins to tell me to make the payment. I did make the payment and I was told the account will be active within ONE working day after payment.
                              After 2 days, the issue was not resolved. When connected to the customer care, took almost 1 Hour, 15mins, to speak to 3 level managers and yet was promised to resolve the issue by EOD. Did not happen.
                              Waited another day and no results.
                              The 4th day after payment, the morning I checked it was unresolved. In the afternoon when checked it was active but there was a deduction of Rs 1063.51 under BRN-PYMT-CARD transaction. They have already charged a late payment fee, they have blocked the account for almost a week and what the hell ios this deduction now?????
                              Aug 14, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 30, 2021
                              Axis Bank Customer Care's response
                              Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                Meenamano
                                May 29, 2021
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                                Greetings,
                                I have put debit card emi for mobile.
                                They told us that they will take the emi on 2nd every month. But they have taken on 29th without prior information. And also they said 1350rs will be refunded after taking the emi amount. But still not refunded.
                                If I call to customer care they are forwarding the calls nicely...I couldn't get even single information about the emi deduction.
                                Now I want to close my debit card loan. But I don't know where to ask. Nobody giving the information properly.
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 30, 2021
                                Axis Bank Customer Care's response
                                Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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