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Axis Bank Complaints & Reviews

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Updated: May 25, 2026
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Axis Bank reviews & complaints page 107

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R
Ramanamurthy.kondeti
Jun 3, 2021
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I Ramanamurthy Kondeti and I am a Axis bank customer (Axis Bank Account No: [protected]), Bangalore and tried to withdraw the amount of 9000/- rupees by using my Axis Bank debit card in HDFC bank ATM (ATM ID: S1ANBG78) on 02/06/2021 at around 07:00 PM. I did not get the amount, but amount got deducted from my account.

Name: Ramanamurthy Kondeti
AXIS Bank Account No: [protected]
HDFC ATM ID: S1ANBG78
Date of Transaction: 02/06/2021
Time of Transaction: Around 07 PM on 02/06/2021

Kindly reverse my money on high priority.

If I pay my loan's for 1 day late, do you agree AXIS Bank?

Kindly revert my amount on high priority and request you to support poor people like us.

Please do not mark as resolved without resolving the issue.
Aug 8, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2021
Axis Bank Customer Care's response
Hi, please refer to the following link https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx for more information. Regards, Team Axis Bank
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    Ramanamurthy.kondeti
    Jun 3, 2021
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    Dispute ATM Transaction

    I Ramanamurthy Kondeti and I am a Axis bank customer (Axis Bank Account No: [protected]), Bangalore and tried to withdraw the amount of 9000/- rupees by using my Axis Bank debit card in HDFC bank ATM (ATM ID: S1ANBG78) on 02/06/2021 at around 07:00 PM. I did not get the amount, but amount got deducted from my account.

    Name: Ramanamurthy Kondeti
    AXIS Bank Account No: [protected]
    HDFC ATM ID: S1ANBG78br...
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    Santhosh777
    from Vadodara, Gujarat
    Jun 3, 2021
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    Dear Sir/Madam:

    From Axis Bank, Vellore/Ranipet collection executive continuously called from 28/05/2021 to till date, 21 times. and today he visited my home and behaving rudely with my aged parents, even he didn’t check that we already paid emi on 31st itself in bank, in Tamilnadu there is lockdown till 7th june 2021 but i know for essential service employers can work(bank employee) is govt allowed you to send bank executive to customer house/visit to collect money or threatening? He rudely answered im having bank employee id card, i came from bank only like that, bank itself sending this type of 3rd party rowdies to customers home with bank id card’s ? We filling case about his behaviour in local police station. Unacceptable in lockdown period.

    His name: Udhaya Kumar
    His Number : [protected]
    Axis Bank Executive like that he telling.
    Ranipet Branch/Vellore Axis Branch Person
    Tamilnadu.

    Please take necessary action to above person and connect me anytime.
    Thanks
    With Regards
    Santhoshkumar K
    Ranipet
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 06, 2021
    Axis Bank Customer Care's response
    Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
    Jun 13, 2021
    Updated by Santhosh777
    My Loan Account Number: LPR[protected]
    My Registered Mobile Number: [protected]

    I have sent so many mails and visited vellore branch to change my number but there is no response. even my father visited vellore branch to ask loan statement to calculate overdue and all. They didn’t respond too. We don’t know for whom we have to contact for all those things.

    Please update my number : [protected]

    Your’s
    santhoshkumar k
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      A
      Artara
      from Mumbai, Maharashtra
      Jun 3, 2021
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      Address: J.M road Pune
      Website: www.axisbank.com

      INR 811.26 debited from A/c no. XX9257 on[protected]:40:49 IST at AXISDIRECT/T991521/[protected]/02 06.

      I am not using this AXIS DIRECT. Still suddenly 811 rs for it debited from my account. How axis can do this without intimation. I am just using axis for only as saving account. But always they misbehaving with customers. Last time axis deducted for credit card...which I never use. One more time they deducted as it for debit card insurance money. It's fraud transaction they doing it their own.
      Aug 8, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 06, 2021
      Axis Bank Customer Care's response
      Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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        L
        Live life like no one ——
        Jun 2, 2021
        Resolved
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        Resolved

        Hi,

        The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

        The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

        A deduction of rs 7452 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

        I've paid all bills and charges before or on time always. Still such deductions are being done.
        Aug 8, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 06, 2021
        Axis Bank Customer Care's response
        Hi, thanks for writing in! Please refer to the following link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-feesandcharges-1.aspx for more information. Regards, Team Axis Bank
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          G
          Gopal Swarup
          Jun 2, 2021
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          Address: Rampur

          I am holding account no. [protected] in Axis Bank Rampur and to my surprise every time this TD making and breaking game is going on without my permission. A TD of 2, 50, 000 was done in March when I visited branch I was convinced to continue that saying that it was special offer from bank.
          Now that TD has been cancelled on its own as per message received on 24-05-21 and another TD has been done as per message received on 01-06-21 with new TD number.
          Aug 7, 2021
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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            Sanjana Sawant
            Jun 2, 2021
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            Website: www.axisbank.com

            Hi,

            There was a fraudulent transactions happened from my account without my concern or OTP today on 2nd June 2021 at 10.44am in the morning

            Transaction ID: ECOM PUR/GOOGLE *Smart[protected]/020621/10:44

            I lost INR 3990/- I never deal with this site for any transactionin the past.
            Request you to help me and refund back my money . Let me know how do i go about this and i[censored] need any more information on this
            Axis Bank customer support has been notified about the posted complaint.
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              Abhirav Kumar
              from Pune, Maharashtra
              Jun 2, 2021
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              I have been unable to close my overdraft account even after requesting for closure multiple times during this pandemic. My home branch for this account is in Bangalore. But I have left Bangalore 3 years ago and can no longer go back there.
              Axis Bank customer support has been notified about the posted complaint.
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                Avneet79
                Jun 1, 2021
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                Address: Chandigarh

                My name is Avneet Kaur. I have savings account as well as same account is my salaried account with your bank(Chandigarh Branch). It was working fine till Feb 2021. After Feb 2021 the bank has been deducting charges every month in the name of consolidated charges without any prior intimation and also I am not getting any intimation post deduction. In month of May nearly Rs.5300 has been deducted from my account without any intimation. I got no message about deduction and also when I requested for mini statement there was no mention of Rs. 5300 in that. So, from March till May nearly Rs.[protected] has been deducted from my account. Please in such hard times it's tough to survive and it's really sad when hard earned money is deducted like this. Kindly look into the matter and refund my entire amount as I was saving it for payment of school fee.

                Regards
                Avneet
                Axis Bank customer support has been notified about the posted complaint.
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                  P
                  Pedapudi Ashok
                  Jun 1, 2021
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                  Deducted money without my consern
                  I am a Axis Bank Credit Card holder. I got a message 01/06/2021 Rs.1, 699.00 was spent for ECPP ASSISTANCE SERV without my permission. I don't want this service so please Refund my amount Rs 1699 and please stop this service id
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                  Dear Customer,

                  We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                  Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                  Regards
                  CPP Team
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                    Upputuri Subramanyam
                    Jun 1, 2021
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                    Hi Sir,
                    I have cleared all the due for my Axis credit card asked for NOC to the customer service. It's been a month but still no response from the bank or any exicutive. Please advise when will be getting it.

                    Thanks,
                    Subramanyam
                    +91 [protected]
                    Axis Bank customer support has been notified about the posted complaint.
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                      Anvita Gulati
                      May 31, 2021
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                      Resolved

                      I’m being charged ₹1899 for one assist service which I haven’t even availed. I would like to have my refund back asap.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Dear Anvita Gulati, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                        D
                        Devkartik
                        May 31, 2021
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                        I don't why the customer care contact number is the for the axis bank..I tried calling a lot of but it never got connected, I m using a credit card of axis which is also linked with my salary account, when the customer care executive called me regarding the credit card I was just asking him about the emi..but he/she automatically generated the emi for 6months, and to which I didn't payed that properly...and now when I open my savings account it is showing around -52000approx,
                        What is this at least you have to inform me about the deduction, even I am paying clearing my credit card bill, and today the remaining balance 1972 had been deducted as(BNR-PYTM-CARD)
                        I tried a lot of times to speak to your customer care executive but it never got connected
                        Aug 10, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 01, 2021
                        Axis Bank Customer Care's response
                        Hi, thanks for writing in! Here is the link https://application.axisbank.co.in/feesandchargemaster/pdf/conveniencefees.pdf that will give you more information about the same. Regards, Team Axis Bank
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                          V
                          vshikhaparashar
                          May 29, 2021
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                          Resolved

                          Address: Axis bank ,Ground floor and first floor, 1415, Dr. Mukherjee Nagar , New Delhi-110009

                          I, Shikha Singh(customer id:[protected] have a saving account no.[protected] in Axis bank, Mukharjee nagar Delhi branch.(Branch code:1838). I cheated by you Axis bank employee Vikas Rai.
                          Axis bank branch Mukharjee nagar (branch code 1838) employee Vikas Rai who recently transfer other branch, cleared my returned cheque (due to 12-Drawers signature differ error) cheque no. 048348, dated 15/02/21 without my concern in-connivance with against party for his illegal brokage. Vikas Rai also misguides for home loan and took 5 lakhs cheque. I was cheated by Axis bank through Vikas Rai.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 10, 2021
                          Axis Bank Customer Care's response
                          Hi, we take due cognizance of matter highlighted for further review and we observe that you have already highlighted your concern to our Nodal team and same is under process via complaint id[protected] and your concern is under investigation vide id 59730. We request you to writeback on same email address for further assistance in this regard. Sorry for the trouble. Regards, Team Axis Bank
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                            Avinashsanjay
                            May 29, 2021
                            Resolved
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                            Resolved

                            My account was charged Rs. 750 + GST as late payment fee for credit card bill, My account was moved to negative balance without any prior notification. When the customer care was contacted they took a sweet time of 30 mins to tell me to make the payment. I did make the payment and I was told the account will be active within ONE working day after payment.
                            After 2 days, the issue was not resolved. When connected to the customer care, took almost 1 Hour, 15mins, to speak to 3 level managers and yet was promised to resolve the issue by EOD. Did not happen.
                            Waited another day and no results.
                            The 4th day after payment, the morning I checked it was unresolved. In the afternoon when checked it was active but there was a deduction of Rs 1063.51 under BRN-PYMT-CARD transaction. They have already charged a late payment fee, they have blocked the account for almost a week and what the hell ios this deduction now?????
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 30, 2021
                            Axis Bank Customer Care's response
                            Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                              M
                              Meenamano
                              May 29, 2021
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                              Resolved

                              Greetings,
                              I have put debit card emi for mobile.
                              They told us that they will take the emi on 2nd every month. But they have taken on 29th without prior information. And also they said 1350rs will be refunded after taking the emi amount. But still not refunded.
                              If I call to customer care they are forwarding the calls nicely...I couldn't get even single information about the emi deduction.
                              Now I want to close my debit card loan. But I don't know where to ask. Nobody giving the information properly.
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 30, 2021
                              Axis Bank Customer Care's response
                              Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                R
                                Rizwan S A
                                May 28, 2021
                                Resolved
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                                Resolved

                                My account has taken the lien amount ..i have paid the minimum due after 20 days due to corona positive..after quarantine i paid minimum due..but it does not uplift my lien amount.. also i have credited some money in my savings account and half of the money is reduced in the name of lien amount...now its showing i have to pay the total credit card amount to release lien amount . So. Wer is the amount i paid ..i contacted customer care they ask me to go to home branch when went there they told me to go to main head branch..due to this covid time they cannot find a solution and telling me to go here there.. i was paying minimum amount past three years and now for a ten days delay they hold my money..
                                Sep 17, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 30, 2021
                                Axis Bank Customer Care's response
                                Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                  Santhalakshmi R
                                  May 28, 2021
                                  Resolved
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                                  Resolved

                                  Address: Dharampuri

                                  I, R.Santhalakshmi having account number [protected] at Dharmapuri Branch, Tamilnadu had trying to deposit the amount of Rs.16, 000/- ( Rs.500x32) on 28th May 2021 around 6:00 to 6:30pm at Axis Bank, ATM centre, Nethaji Bye Pass Road, Dharmapuri-636701, Tamilnadu.
                                  While depositing, money got stucked in the deposit machine. Amount not credited in my account. Kindly request to check and do the credit of the amount of Rs.16, 000/-
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Hi, we request you to confirm if you hold an account with us. If yes, then please refer to the link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/atmminimumca... and raise a dispute. If not, then request you to liaise up with the account holding bank from where the money has been debited for further assistance in the referred matter. Regards, Team Axis Bank
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                                    Anni1993
                                    from Mumbai, Maharashtra
                                    May 28, 2021
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                                    Sir, i have ASAP saving account in axis bank but i stopped using it for several months nearly 1-2 year now my account balance is reflecting -1390 inr. When i talked to customer care they told me to visit branch and when i visted branch they denied and they told that they cannot do anything i have to pay the debt -1390 whereas according to rbi rule bank can not impose negative charge once balance touches to zero
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 29, 2021
                                    Axis Bank Customer Care's response
                                    Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                    May 29, 2021
                                    Updated by Anni1993
                                    [protected]
                                    May 29, 2021
                                    Updated by Anni1993
                                    Please close my account I'll not pay any negative charges to the bank
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                                      yashgph
                                      May 28, 2021
                                      Resolved
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                                      Resolved

                                      Hi, my refund or Rs.11630 from Amazon has to come in my axis bank account but it has not come yet.I had talked to amazon regarding this, but it is done from there end and they have even provided me the refund reference number
                                      Refund Reference No.- 74056631140113984786675
                                      I have not received my refund, axis bank help me in this matter because i think it's an issue from your side.
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Hi, we regret the inconvenience caused and request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as... and raise a dispute for the referred transaction. Regards, Team Axis Bank
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