Submit a Complaint
Claimed

Axis Bank Complaints & Reviews

www.axisbank.com
2.6
Updated: Dec 8, 2025
Complaints 13002
Resolved
6561
Unresolved
6441
Good! Axis Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Axis Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Axis Bank

Having problems with Axis Bank?

File a complaint and get it resolved by Axis Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
Axis Bank

Axis Bank reviews & complaints page 109

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
I
Ik9056
from Delhi, Delhi
May 16, 2021
Report
Copy

Address: B-1284 J J Colony bawana Delhi 11039

Every month deducted amount without any transaction every month
Axis Bank customer support has been notified about the posted complaint.
May 16, 2021
Updated by Ik9056 Axis Bank every month consolidated charges why
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    amk@123
    May 15, 2021
    Resolved
    Report
    Copy
    Resolved

    Address: ludhiana

    Dear axis bank,

    At this month i have not pay to credit card payment because some emergency in our house. My credit card last digit-2820 due date to above two days only i have pay the full payment 1738.60. So kindly reversel the charge in debit interest or late fee payment charges.

    We have already talk to axis toll free customer he says first you pay the full amount of statement then we have raise the request of reversal payment.
    Aug 10, 2021
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    May 21, 2021
    Axis Bank Customer Care's response     Hi, thanks for writing in! Here is the link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-feesandcharges-7.aspx that will give you more information about the same. Regards, Team Axis Bank
    Helpful
    2 other people found this review helpful
    2 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      koshall
      May 15, 2021
      Report
      Copy

      Here's my complaint no.67323568 which i recieved from Axis Bank Toll free no., they said you'll got call from our customer service within 15 working days. The branch representative mislead me by providing MY ZONE CREDIT CARD by lying this card will be lifetime free. But, after completion of one year, EMI bounced to my savings account and it went into negative balance of Rs.-1539. After concerning to particular branch reprentative MS. Vishnupriya of Jajpur Road Branch 755019 about this matter, She's not cooperating to resolve out. I also written application and given to her to mail my concern to Headquarter. it's been now 15 days she's not picking up the call nor replying my whatsapp message. Axis bank service sucks, because of them my CIBIL score is also impacting. Last option remains that i've to approach to RBI.

      Regards
      KOSHAL KUMAR
      [protected]
      Jajpur Road (Odisha) - 755019
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      May 24, 2021
      Axis Bank Customer Care's response       Hi, we wish to inform you that we have escalated your concern and you shall be responded shortly. Regards, Team Axis Bank.
      Jun 05, 2021
      Updated by koshall       No resolution is out yet, Dear axis bank... please take appropriate actions.
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Ahmad4148
        May 14, 2021
        Resolved
        Report
        Copy
        Resolved

        Axis bank CDM machine case diposite but transaction fail amount not credit my account no. [protected]
        nearby by technology pvt ltd
        Denomination 500
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        View replies
        Hi, we request you to refer to the following link for more information around this: https://application.axisbank.co.in/webforms/axis-support/sub-issues/atm-cdm-4.as...⇄ Regards, Team Axis Bank.
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Apeksha Tiwari
          May 14, 2021
          Resolved
          Report
          Copy
          Resolved

          I made an international purchase of a study course on 7th April. After a few days, axis bank deducted an amount of nearly 4000 INR from my account with the description as - TIPS/SCG/NON MCC/07.04.21/MARISA PEER IAE. This was not mentioned anywhere that this kind of charge will be deducted. I even went to see my bank's branch. Manager there is also not aware of this charge and not giving any explanation. I would like my refund back. This was deducted without my knowledge and consent. This is totally unfair and unethical.
          +1 photos
          Aug 13, 2021
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          May 21, 2021
          Axis Bank Customer Care's response           Hi, thanks for writing in! Here is the link https://application.axisbank.co.in/FeesAndChargeMaster/FeesAndCharges.aspx that will give you more information about the same. Regards, Team Axis Bank
          View replies
          [protected] call me
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            AbhayRanjan2
            May 13, 2021
            Resolved
            Report
            Copy
            Resolved

            Lien amount withdraw without my consent and information

            Address: SOUTH MANDIRI PATNA, NEAR RAGHUNATH PANDEY HOUSE

            My Salary saving account marked as lien due to non payment of credit card dues i have talk to customer care he said that pay minimum dues then remove lien in your account and also recovery agent repeated same word after that I have pay minimum dues 2970 rs my credit card no 7008 after sometimes full outstanding credit card balance debited in my saving account... Without my consent and information how to withdraw my saving account balance...
            +2 photos
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy
            B
            bhavik_7856
            May 13, 2021
            Resolved
            Report
            Copy
            Resolved

            Hi,
            Axis bank totally foolish to costumer. They deduct customer payment without any prior information. Yesterday twice transaction in my credit card. Not provide prefect service on call or chat just saying transfer call to credit card department and automate cut call.
            Please help me as soon as possible.
            Aug 6, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            May 20, 2021
            Axis Bank Customer Care's response             Hi, we regret the inconvenience caused and are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              Vellathurai
              May 13, 2021
              Resolved
              Report
              Copy
              Resolved

              I had paid credit card bill through Cred App on 09 May 2021. But it is not yet reflected on the Credit Card Statement and the concerned bank is continuously asking for payment. Card details are as follows:

              Bank Name - AXIS ACE,

              Last 4 Digit of Card Number - *9204*,

              Payment Made on 09 May 2021,

              Payment Status on the App - Successful.

              UTR NO IS N[protected] - 12128RS
              UTR NO IS N[protected] - 3700RS

              Our complaint raised no is 67331625.

              Please look into this on an urgent basis.

              Regards,

              VELLATHURAI S
              +3 photos
              Aug 13, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              May 22, 2021
              Axis Bank Customer Care's response               Hi, as per Service request number 67331625, the said both payments are reflecting in your card account as on dated 13/05/2021. Regards, Team Axis Bank
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                C
                chigspan
                May 13, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: 5/768 UNDAPADA NI POLE DHOLKA AHMEDABAD 382225

                Ank has also deducted the money from my saving account li

                A deduction of rs 142 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

                Please refund it, wht is that deduction for?

                12 MAY 2021 brn-pymt-card-[protected] 142.00
                10 MARCH 2021 brn-pymt-card-[protected] 146.00
                7 APRIL 2021brn-pymt-card-[protected] 142.00
                +1 photos
                Aug 11, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                May 21, 2021
                Axis Bank Customer Care's response                 Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Shubh237
                  May 13, 2021
                  Report
                  Copy

                  Address: 09 Geeta Nagar Ext Dhar Road Indore 452002

                  Hello, I paid my credit card bill on 9 May 2021 by the CRED app.CRED show me the bill payment successfully done. But it is not reflected on my bank and Credit card and my bank auto debited my minimum due amount. Please help me with that.
                  Axis Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sufiyaamj
                    May 13, 2021
                    Report
                    Copy

                    Axis Bank has deducted rs 1770, as BRN, without any notice.
                    Axis Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Amar@
                      May 12, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

                      The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

                      A deduction of rs 3386 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

                      I've paid all bills and charges before or on time always. Still such deductions are being done.
                      +1 photos
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 20, 2021
                      Axis Bank Customer Care's response                       Hi, we regret the inconvenience caused and are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Saifeerassiwala
                        May 12, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Hello today at around 22.38 I received a text message INR 5153.17 debited from A/c no. XX4350 on[protected]:36:32 IST at BRN-Card Payment. Avl Bal- INR ————.Call [protected] if not done by you. I tried calling axis bank customer service executive for about 20 mins wasted almost 100inr on phone but was unable to reach them. Then i tried to connect them axis bank customer service chat i waited there for about 20 mins more no one came to chat to help and solve the issue . After frustration i came here to lodge the complaint
                        +1 photos
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 21, 2021
                        Axis Bank Customer Care's response                         Hi, thanks for writing in! Here is the link https://application.axisbank.co.in/feesandchargemaster/pdf/conveniencefees.pdf that will give you more information about the same. Regards, Team Axis Bank
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Shubh237
                          May 12, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: 09, geeta nagar ext dhard road indore 452002

                          Hello,
                          3857 rs debited from my account and get a message.I already paid my credit complete bill.Message is like :
                          INR 3857 debited from A/c no. XX5252 on[protected]:56:04 IST at BRN-Card Payment. Avl Bal- INR 37236.18. Call [protected] if not done by you.
                          May 13, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          View replies
                          Why It is showing Resolved The issue is not resolved yet I don't get my deduced amount so far.
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Aditya Tikekar
                            May 12, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

                            The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

                            A deduction of rs 1129 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

                            I've paid all bills and charges before or on time always. Still such deductions are being done.
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 20, 2021
                            Axis Bank Customer Care's response                             Hi, we regret the inconvenience caused and are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                            Helpful
                            4 other people found this review helpful
                            4 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Rohitaneja1
                              May 12, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Without any information/intimation my some amount is deducted from main axis bank account

                              I want my whole payment back

                              This is not a way for deduction such kind of amount from any one's bank account. I always pay my all kind of charges, emi at time. Why this payment deducted for what

                              Give my money back in my account

                              Find the attachment
                              +1 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              May 12, 2021
                              Updated by Rohitaneja1                               Without any information/intimation my some amount is deducted from main axis bank account

                              I want my whole payment back

                              This is not a way for deduction such kind of amount from any one's bank account. I always pay my all kind of charges, emi at time. Why this payment deducted for what

                              Give my money back in my account
                              Verified Support
                              May 21, 2021
                              Axis Bank Customer Care's response                               Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                              Helpful
                              2 other people found this review helpful
                              2 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                E
                                Eshinus@
                                May 12, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Brn charges on card

                                Address: Panvel

                                Hi

                                The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

                                The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

                                A deduction of rs 2740 (Brn-pymt-card-[protected]) is done from my account without...
                                +1 photos
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                1 Comment
                                Report
                                Copy
                                Y
                                Yasmin Magra
                                May 12, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Amount kept on hold as Lien

                                Address: B4/704 Nakshatra Nebula, Jahangirabad, Surat - 395005

                                I do have a salary account with your bank, where in I have received my PF amount after 3 years of fighting with my employer.

                                Now I came to know that you have kept Lien on my account, without any confirmation.

                                This way I have felt inconveience while speaking with your customer service team as Ithey had kept on transferring calls to other departments.

                                Please help me in getting what the amount....
                                Helpful
                                2 other people found this review helpful
                                2 found this helpful
                                Write a comment
                                Report
                                Copy
                                G
                                Gopinadh Putta
                                from Mumbai, Maharashtra
                                May 12, 2021
                                Report
                                Copy

                                Address: Sarpavaram branch,Kakinada,Andhra Pradesh

                                I am paying all my credit card bills on time. But i got deducted 2759/- as BRN CARD PAYMENT without prior information as text mesaage or call.
                                Axis Bank customer support has been notified about the posted complaint.
                                View replies
                                I am also facing the same issue
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  K
                                  Kiran Jilludimudi
                                  May 12, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Hi,

                                  The bank is fooling around with me the customer by not mentioning the additional charges even after continuously asking for the same.

                                  The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance on 8th May before the due date of 10th May

                                  A deduction of rs 100 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

                                  I've paid all bills and charges before or on time always. Still such deductions are being done.

                                  This is ridiculous and completely inappropriate. Kindly correct the problem and refund the amount due.

                                  Regards,

                                  Kiranmayee Jilludimudi
                                  +1 photos
                                  Aug 19, 2021
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 20, 2021
                                  Axis Bank Customer Care's response                                   Hi, we regret the inconvenience caused and are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                  View replies
                                  My registered contact information is [protected]. Kindly contact me.
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit

                                    Related businesses

                                    KK Enterprises
                                    1.1
                                    (9)
                                    Oxigen Services India
                                    3
                                    (671)
                                    Institute of Banking Personnel Selection [IBPS]
                                    1.2
                                    (1125)