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2.6
Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 109

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A
Ahmad4148
May 14, 2021
Resolved
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Axis bank CDM machine case diposite but transaction fail amount not credit my account no. [protected]
nearby by technology pvt ltd
Denomination 500
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
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Hi, we request you to refer to the following link for more information around this: https://application.axisbank.co.in/webforms/axis-support/sub-issues/atm-cdm-4.as...⇄ Regards, Team Axis Bank.
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    A
    Apeksha Tiwari
    May 14, 2021
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    I made an international purchase of a study course on 7th April. After a few days, axis bank deducted an amount of nearly 4000 INR from my account with the description as - TIPS/SCG/NON MCC/07.04.21/MARISA PEER IAE. This was not mentioned anywhere that this kind of charge will be deducted. I even went to see my bank's branch. Manager there is also not aware of this charge and not giving any explanation. I would like my refund back. This was deducted without my knowledge and consent. This is totally unfair and unethical.
    +1 photos
    Aug 13, 2021
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    May 21, 2021
    Axis Bank Customer Care's response     Hi, thanks for writing in! Here is the link https://application.axisbank.co.in/FeesAndChargeMaster/FeesAndCharges.aspx that will give you more information about the same. Regards, Team Axis Bank
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    [protected] call me
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      A
      AbhayRanjan2
      May 13, 2021
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      Lien amount withdraw without my consent and information

      Address: SOUTH MANDIRI PATNA, NEAR RAGHUNATH PANDEY HOUSE

      My Salary saving account marked as lien due to non payment of credit card dues i have talk to customer care he said that pay minimum dues then remove lien in your account and also recovery agent repeated same word after that I have pay minimum dues 2970 rs my credit card no 7008 after sometimes full outstanding credit card balance debited in my saving account... Without my consent and information how to withdraw my saving account balance...
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      B
      bhavik_7856
      May 13, 2021
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      Hi,
      Axis bank totally foolish to costumer. They deduct customer payment without any prior information. Yesterday twice transaction in my credit card. Not provide prefect service on call or chat just saying transfer call to credit card department and automate cut call.
      Please help me as soon as possible.
      Aug 6, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      May 20, 2021
      Axis Bank Customer Care's response       Hi, we regret the inconvenience caused and are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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        V
        Vellathurai
        May 13, 2021
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        I had paid credit card bill through Cred App on 09 May 2021. But it is not yet reflected on the Credit Card Statement and the concerned bank is continuously asking for payment. Card details are as follows:

        Bank Name - AXIS ACE,

        Last 4 Digit of Card Number - *9204*,

        Payment Made on 09 May 2021,

        Payment Status on the App - Successful.

        UTR NO IS N[protected] - 12128RS
        UTR NO IS N[protected] - 3700RS

        Our complaint raised no is 67331625.

        Please look into this on an urgent basis.

        Regards,

        VELLATHURAI S
        +3 photos
        Aug 13, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        May 22, 2021
        Axis Bank Customer Care's response         Hi, as per Service request number 67331625, the said both payments are reflecting in your card account as on dated 13/05/2021. Regards, Team Axis Bank
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          C
          chigspan
          May 13, 2021
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          Address: 5/768 UNDAPADA NI POLE DHOLKA AHMEDABAD 382225

          Ank has also deducted the money from my saving account li

          A deduction of rs 142 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

          Please refund it, wht is that deduction for?

          12 MAY 2021 brn-pymt-card-[protected] 142.00
          10 MARCH 2021 brn-pymt-card-[protected] 146.00
          7 APRIL 2021brn-pymt-card-[protected] 142.00
          +1 photos
          Aug 11, 2021
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          May 21, 2021
          Axis Bank Customer Care's response           Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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            S
            Shubh237
            May 13, 2021
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            Address: 09 Geeta Nagar Ext Dhar Road Indore 452002

            Hello, I paid my credit card bill on 9 May 2021 by the CRED app.CRED show me the bill payment successfully done. But it is not reflected on my bank and Credit card and my bank auto debited my minimum due amount. Please help me with that.
            Axis Bank customer support has been notified about the posted complaint.
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              S
              Sufiyaamj
              May 13, 2021
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              Axis Bank has deducted rs 1770, as BRN, without any notice.
              Axis Bank customer support has been notified about the posted complaint.
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                A
                Amar@
                May 12, 2021
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                The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

                The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

                A deduction of rs 3386 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

                I've paid all bills and charges before or on time always. Still such deductions are being done.
                +1 photos
                Aug 7, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                May 20, 2021
                Axis Bank Customer Care's response                 Hi, we regret the inconvenience caused and are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                  S
                  Saifeerassiwala
                  May 12, 2021
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                  Hello today at around 22.38 I received a text message INR 5153.17 debited from A/c no. XX4350 on[protected]:36:32 IST at BRN-Card Payment. Avl Bal- INR ————.Call [protected] if not done by you. I tried calling axis bank customer service executive for about 20 mins wasted almost 100inr on phone but was unable to reach them. Then i tried to connect them axis bank customer service chat i waited there for about 20 mins more no one came to chat to help and solve the issue . After frustration i came here to lodge the complaint
                  +1 photos
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 21, 2021
                  Axis Bank Customer Care's response                   Hi, thanks for writing in! Here is the link https://application.axisbank.co.in/feesandchargemaster/pdf/conveniencefees.pdf that will give you more information about the same. Regards, Team Axis Bank
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                    S
                    Shubh237
                    May 12, 2021
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                    Address: 09, geeta nagar ext dhard road indore 452002

                    Hello,
                    3857 rs debited from my account and get a message.I already paid my credit complete bill.Message is like :
                    INR 3857 debited from A/c no. XX5252 on[protected]:56:04 IST at BRN-Card Payment. Avl Bal- INR 37236.18. Call [protected] if not done by you.
                    May 13, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    View replies
                    Why It is showing Resolved The issue is not resolved yet I don't get my deduced amount so far.
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                      A
                      Aditya Tikekar
                      May 12, 2021
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                      The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

                      The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

                      A deduction of rs 1129 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

                      I've paid all bills and charges before or on time always. Still such deductions are being done.
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 20, 2021
                      Axis Bank Customer Care's response                       Hi, we regret the inconvenience caused and are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                        R
                        Rohitaneja1
                        May 12, 2021
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                        Without any information/intimation my some amount is deducted from main axis bank account

                        I want my whole payment back

                        This is not a way for deduction such kind of amount from any one's bank account. I always pay my all kind of charges, emi at time. Why this payment deducted for what

                        Give my money back in my account

                        Find the attachment
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        May 12, 2021
                        Updated by Rohitaneja1                         Without any information/intimation my some amount is deducted from main axis bank account

                        I want my whole payment back

                        This is not a way for deduction such kind of amount from any one's bank account. I always pay my all kind of charges, emi at time. Why this payment deducted for what

                        Give my money back in my account
                        Verified Support
                        May 21, 2021
                        Axis Bank Customer Care's response                         Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                          E
                          Eshinus@
                          May 12, 2021
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                          Resolved

                          Brn charges on card

                          Address: Panvel

                          Hi

                          The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

                          The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

                          A deduction of rs 2740 (Brn-pymt-card-[protected]) is done from my account without...
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                          Y
                          Yasmin Magra
                          May 12, 2021
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                          Resolved

                          Amount kept on hold as Lien

                          Address: B4/704 Nakshatra Nebula, Jahangirabad, Surat - 395005

                          I do have a salary account with your bank, where in I have received my PF amount after 3 years of fighting with my employer.

                          Now I came to know that you have kept Lien on my account, without any confirmation.

                          This way I have felt inconveience while speaking with your customer service team as Ithey had kept on transferring calls to other departments.

                          Please help me in getting what the amount....
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                          G
                          Gopinadh Putta
                          from Mumbai, Maharashtra
                          May 12, 2021
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                          Address: Sarpavaram branch,Kakinada,Andhra Pradesh

                          I am paying all my credit card bills on time. But i got deducted 2759/- as BRN CARD PAYMENT without prior information as text mesaage or call.
                          Axis Bank customer support has been notified about the posted complaint.
                          View replies
                          I am also facing the same issue
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                            K
                            Kiran Jilludimudi
                            May 12, 2021
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                            Resolved

                            Hi,

                            The bank is fooling around with me the customer by not mentioning the additional charges even after continuously asking for the same.

                            The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance on 8th May before the due date of 10th May

                            A deduction of rs 100 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

                            I've paid all bills and charges before or on time always. Still such deductions are being done.

                            This is ridiculous and completely inappropriate. Kindly correct the problem and refund the amount due.

                            Regards,

                            Kiranmayee Jilludimudi
                            +1 photos
                            Aug 19, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 20, 2021
                            Axis Bank Customer Care's response                             Hi, we regret the inconvenience caused and are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                            View replies
                            My registered contact information is [protected]. Kindly contact me.
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                              J
                              Jortan
                              May 12, 2021
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                              Resolved

                              Address: BEHIND BARI PATAN DEVI MANDIR

                              Today, May 12, 2021
                              I get a message from the axis bank that i get charge of amount: Rs.1699/- on my credit card. I am aware of this charge and bank never inform me about this charge called ECPP ASSISTANT. I am frauded by the axis bank. Please help me in this case and bank didn't respond of my call.
                              +1 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                              Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                              Regards
                              CPP Team
                              Reply
                              Hi, we regret the inconvenience caused and are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                R
                                Roshan Narsindani
                                May 12, 2021
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                                Axis Credit Card payments was fully paid well before my due date but still you deducted 2806 Rs against BRN Payment. Please revert the amount deducted.
                                +2 photos
                                Axis Bank customer support has been notified about the posted complaint.
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                                  R
                                  Rash2611
                                  May 12, 2021
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                                  Resolved

                                  Online fraud regarding job

                                  Address: Hyderabad
                                  Website: quikrjobplacementservice.in

                                  I applied for data entry jobs on your website, the I received a text on whatsapp saying that my resume has been shortlisted for a data entry job in axis bank . They send me a link (on that link I found this email Id), they said that I just had to pay Rs 29 I gave my details and card details too . But when I actually got the otp they said that its for Rs 4929 to be debited, I typed the otp without seeing and at first the otp was said to be...
                                  +4 photos
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