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Updated: Mar 13, 2026
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B
Bpratik 609
May 18, 2021
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Customer care executives not supporting

Hi,

I have started chat with Axis Bank Ltd customer care executives, but after some time when they not able to resolve my query they dropped my chat, please check screenshot for both executive names,

And if you don't able to solve queries of your customers then shutdown the customer care support, and bank also😠

Worst experience with this bank ever

Regards,
Pratik Abasaheb...
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Shubhi Thakur
May 17, 2021
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I lost my debit card and i requested the block and replace for the debit card, my old debit card got blocked, the new one i got it in a month, but i m not able to set its PIN, by calling on customer care they said my new has also been blocked, also when i checked in internet banking my new card is showing inactive. I am not able to do any transaction.
I visited one of the Branch also, but got no help from them too.
What should i do to make my debit card active and set its PIN.
Aug 10, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
May 20, 2021
Axis Bank Customer Care's response Hi, we regret the inconvenience caused and request you to share the details of the branch visited for further assistance. Regards, Team Axis Bank.
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    Dhanush Bhandary
    May 17, 2021
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    Address: Sharadha,sanjay gandhi road,hanglur,kundalur tq,udupi dist,576217

    Sir monthly money as been debited as a fine...which is causing trouble to people at this period..as not everyone are supposed to earn...if this complaint dont approach sincerely i need to head a complaint to upper helpline service sir..charges have been charged me since two months..either bank people dont resolve this...by understanding this situation i hope you would solve this concern soon.
    Thank you
    Ph no. [protected]
    Aug 6, 2021
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    May 21, 2021
    Axis Bank Customer Care's response     Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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      S
      Sonamoni Bhattacharya
      May 17, 2021
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      Sir/ madam
      i sonamoni Bhattacharjee one of the costumer of your bank . My account is salary account. in the month of march 21 to till now( may 21) every month rs 708 detective in my account for the charges of consolidate .. but i am working in a private school and my salary is very low so if it is going on continueously then i am not able to continue in axix bank account .it is no possible for me..so i requested to pls lookup in this metter as soon as possible..
      thank u..
      Axis Bank customer support has been notified about the posted complaint.
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        B
        Bhargava449
        from Bengaluru, Karnataka
        May 17, 2021
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        Account closure - Not closing my savings account from past two months

        Address: Peenya 1st stage, Bangalore

        Deficiency of Services from AXIS Bank
        A/c no : [protected]
        I have submitted all required documents for my AXIS bank account closure on April 7th 2021 through speedpost to the branch address. But they have not taken any action against my account closure. It has almost been month now but no response from the bank executives. Bank is unnecessarily charging monthly balance maintenance charges on my account even though there...
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        Nayan Das852
        May 17, 2021
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        Address: Jamshedpur ,bistupur ,the alcor hotel

        Hello Team,

        I am Nayan Das having salary account in Axis Bank in Jamshedpur (Bistupur) branch, A/c no-[protected]. They have deducted 708 in name of consolidate charges without any prior information & also 739 dedicate 18/04/2021. Please help me in this because i m already in shortage of money due to COVID. How will i manage my home expenses. Please return my money as soon as possible.
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        Aug 6, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        View replies
        Hi, we regret the inconvenience caused. Please share your registered contact details so that we may check and get back to you at the earliest. Regards, Team Axis Bank.
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          V
          Vparthasarathy89
          May 17, 2021
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          I transferred to a wrong account number of axis Bank customer from my axis Bank on[protected].
          Trns-1 = Rs.100
          Trns-2 = Rs. 10700
          Trns-3 = Rs. 10000
          Please arrange to initiate the refund.
          Beneficery details:
          Account name: Bida joy
          Account no: [protected]
          Ifsc code: UTIB0001009
          Bank name: Axis bank

          My mobile no linked with the account is [protected].
          Aug 14, 2021
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          May 21, 2021
          Axis Bank Customer Care's response           Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute for the referred transaction. We regret any inconvenience caused. Regards, Team Axis Bank.
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            M
            Mohit Kumar venkatachalam
            May 16, 2021
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            My mother have savings account in axis bank.minimum balance of this account 2500 Rupees.The bank deduct 500 Rupees in my mother's bank account for consolidated charges.Any other private banks are not deduct consolidated charges for transaction.your bank only deduct amount in customers account.don't deduct this type cheaper.
            Aug 6, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            May 21, 2021
            Axis Bank Customer Care's response             Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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              J
              Jinendra Yadav
              May 16, 2021
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              Address: Indore

              Hello Team,

              I am Jinendra Yadav having salary account in Axis Bank in Sapna Sangeeta Indore branch with [protected] reg no. They have deducted 1750 in name of consolidate charges without any prior information. Please help me in this because i m already in shortage of money due to COVID. How will i manage my home expenses.
              Aug 6, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              View replies
              Hello Team,

              I received the massage in detail related deduction, but not satisfied with that. I want in brief in email or on call. I want my money back. please refund it ASAP.
              Reply
              Hello Team,

              What's going wrong in your bank. A big OMG!!! just now I have check the statement and I found one more deduction of 315 rs in name of GST @18% charges unnecessarily. Guys are you insane. I have done analysis of your deduction. see below. EXPLAIN?

              DATE Reason Amount Charged in Rupees
              17/01/2021 [protected]@18% 2.7
              17/01/2021 Consolidated 15
              18/04/2021 [protected]@18% 2.7
              18/04/2021 Consolidated 15
              16/05/2021 [protected]@18% 315
              16/05/2021 Consolidated 1750

              May i know why you have charged me two time [protected]@18% and consolidated charges in same Quarter of month with such a big difference. your [protected]@18% is 2.7 Rs and Consolidated charges are 15 rs. Please explain me WHY? and refund my money as soon as possible.
              Reply
              Hi, we regret the inconvenience caused. Please share your registered contact details so that we may check and get back to you at the earliest. Regards, Team Axis Bank.
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                I
                Ik9056
                from Delhi, Delhi
                May 16, 2021
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                Address: B-1284 J J Colony bawana Delhi 11039

                Every month deducted amount without any transaction every month
                Axis Bank customer support has been notified about the posted complaint.
                May 16, 2021
                Updated by Ik9056                 Axis Bank every month consolidated charges why
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                  A
                  amk@123
                  May 15, 2021
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                  Address: ludhiana

                  Dear axis bank,

                  At this month i have not pay to credit card payment because some emergency in our house. My credit card last digit-2820 due date to above two days only i have pay the full payment 1738.60. So kindly reversel the charge in debit interest or late fee payment charges.

                  We have already talk to axis toll free customer he says first you pay the full amount of statement then we have raise the request of reversal payment.
                  Aug 10, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 21, 2021
                  Axis Bank Customer Care's response                   Hi, thanks for writing in! Here is the link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-feesandcharges-7.aspx that will give you more information about the same. Regards, Team Axis Bank
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                    K
                    koshall
                    May 15, 2021
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                    Here's my complaint no.67323568 which i recieved from Axis Bank Toll free no., they said you'll got call from our customer service within 15 working days. The branch representative mislead me by providing MY ZONE CREDIT CARD by lying this card will be lifetime free. But, after completion of one year, EMI bounced to my savings account and it went into negative balance of Rs.-1539. After concerning to particular branch reprentative MS. Vishnupriya of Jajpur Road Branch 755019 about this matter, She's not cooperating to resolve out. I also written application and given to her to mail my concern to Headquarter. it's been now 15 days she's not picking up the call nor replying my whatsapp message. Axis bank service sucks, because of them my CIBIL score is also impacting. Last option remains that i've to approach to RBI.

                    Regards
                    KOSHAL KUMAR
                    [protected]
                    Jajpur Road (Odisha) - 755019
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 24, 2021
                    Axis Bank Customer Care's response                     Hi, we wish to inform you that we have escalated your concern and you shall be responded shortly. Regards, Team Axis Bank.
                    Jun 05, 2021
                    Updated by koshall                     No resolution is out yet, Dear axis bank... please take appropriate actions.
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                      A
                      Ahmad4148
                      May 14, 2021
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                      Resolved

                      Axis bank CDM machine case diposite but transaction fail amount not credit my account no. [protected]
                      nearby by technology pvt ltd
                      Denomination 500
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      View replies
                      Hi, we request you to refer to the following link for more information around this: https://application.axisbank.co.in/webforms/axis-support/sub-issues/atm-cdm-4.as...⇄ Regards, Team Axis Bank.
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                        A
                        Apeksha Tiwari
                        May 14, 2021
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                        I made an international purchase of a study course on 7th April. After a few days, axis bank deducted an amount of nearly 4000 INR from my account with the description as - TIPS/SCG/NON MCC/07.04.21/MARISA PEER IAE. This was not mentioned anywhere that this kind of charge will be deducted. I even went to see my bank's branch. Manager there is also not aware of this charge and not giving any explanation. I would like my refund back. This was deducted without my knowledge and consent. This is totally unfair and unethical.
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 21, 2021
                        Axis Bank Customer Care's response                         Hi, thanks for writing in! Here is the link https://application.axisbank.co.in/FeesAndChargeMaster/FeesAndCharges.aspx that will give you more information about the same. Regards, Team Axis Bank
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                        [protected] call me
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                          A
                          AbhayRanjan2
                          May 13, 2021
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                          Lien amount withdraw without my consent and information

                          Address: SOUTH MANDIRI PATNA, NEAR RAGHUNATH PANDEY HOUSE

                          My Salary saving account marked as lien due to non payment of credit card dues i have talk to customer care he said that pay minimum dues then remove lien in your account and also recovery agent repeated same word after that I have pay minimum dues 2970 rs my credit card no 7008 after sometimes full outstanding credit card balance debited in my saving account... Without my consent and information how to withdraw my saving account balance...
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                          bhavik_7856
                          May 13, 2021
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                          Resolved

                          Hi,
                          Axis bank totally foolish to costumer. They deduct customer payment without any prior information. Yesterday twice transaction in my credit card. Not provide prefect service on call or chat just saying transfer call to credit card department and automate cut call.
                          Please help me as soon as possible.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 20, 2021
                          Axis Bank Customer Care's response                           Hi, we regret the inconvenience caused and are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                            V
                            Vellathurai
                            May 13, 2021
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                            Resolved

                            I had paid credit card bill through Cred App on 09 May 2021. But it is not yet reflected on the Credit Card Statement and the concerned bank is continuously asking for payment. Card details are as follows:

                            Bank Name - AXIS ACE,

                            Last 4 Digit of Card Number - *9204*,

                            Payment Made on 09 May 2021,

                            Payment Status on the App - Successful.

                            UTR NO IS N[protected] - 12128RS
                            UTR NO IS N[protected] - 3700RS

                            Our complaint raised no is 67331625.

                            Please look into this on an urgent basis.

                            Regards,

                            VELLATHURAI S
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 22, 2021
                            Axis Bank Customer Care's response                             Hi, as per Service request number 67331625, the said both payments are reflecting in your card account as on dated 13/05/2021. Regards, Team Axis Bank
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                              chigspan
                              May 13, 2021
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                              Resolved

                              Address: 5/768 UNDAPADA NI POLE DHOLKA AHMEDABAD 382225

                              Ank has also deducted the money from my saving account li

                              A deduction of rs 142 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

                              Please refund it, wht is that deduction for?

                              12 MAY 2021 brn-pymt-card-[protected] 142.00
                              10 MARCH 2021 brn-pymt-card-[protected] 146.00
                              7 APRIL 2021brn-pymt-card-[protected] 142.00
                              Aug 11, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 21, 2021
                              Axis Bank Customer Care's response                               Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                Shubh237
                                May 13, 2021
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                                Address: 09 Geeta Nagar Ext Dhar Road Indore 452002

                                Hello, I paid my credit card bill on 9 May 2021 by the CRED app.CRED show me the bill payment successfully done. But it is not reflected on my bank and Credit card and my bank auto debited my minimum due amount. Please help me with that.
                                Axis Bank customer support has been notified about the posted complaint.
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                                  Sufiyaamj
                                  May 13, 2021
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                                  Axis Bank has deducted rs 1770, as BRN, without any notice.
                                  Axis Bank customer support has been notified about the posted complaint.
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