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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 111

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K
Kavampally Vinay
May 3, 2021
Resolved
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Address: Kohir mandal, venkatapur,H.NO.1-62/1

From Amazon I should get two refunds of rupees 82900 and 139000, where I ordered iPhone 12 128 GB and iPhone 12 pro max 258 GB variant and cancelled1 it on 15 April and they intiated refund and I have got refund reference numbers those are[protected] and[protected] but I still didn't got refund from axis Bank

My bank account details
Account number - [protected]
Phone number - [protected]
Email- [protected]@gmail.com
+2 photos
Aug 8, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
May 06, 2021
Axis Bank Customer Care's response
Hi, thanks for writing in! Please refer to the following link https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx to raise the dispute. Regards, Team Axis Bank
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    Vipandeep
    May 3, 2021
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    Axis bank debited BRN card payment withiut telling me ….they didn’t inform me abt anything
    Nd the Contact no. they gave me to contact them about it….not available
    +1 photos
    Axis Bank customer support has been notified about the posted complaint.
    Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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      Satyajit Bandyopadhyay
      May 3, 2021
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      Resolved

      We had submitted all relevant document in the nearest branches, but still the account has been frozen.

      1. Satyajit bandyopadhyay - 1st wk of march- online at jorhat branch,
      1. Nupur bandyopadhyay- 13th march 21, offline at jorhat branch,
      3. Bholanath banerjee -15th march '21 offline at kalyani branch,
      4. Arati banerjee - 15th march '21 offline at kalyani branch,

      result in:-
      a. 16th march'21 account was reopened,
      b. 29th april'21 account was refreezed due to rekyc of joint holders,

      why these harrasment arises to me like old prevelige customers. Further, my demat account also had been frozen from last five years though i have submitted all relevant documents online & offline no. Of times at the nearest axis direct rm/branch.

      We need action asap.

      Account no. [protected], utin0000005
      pan: acvpb 9298a
      [protected]

      regards,

      satyajit bandyopadhyay
      Aug 13, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      May 10, 2021
      Axis Bank Customer Care's response
      Hi, we wish to inform you that we have escalated your concern via service request number: 67300418 and will get back to you at the earliest. Regards, Team Axis Bank
      Verified Support
      May 21, 2021
      Axis Bank Customer Care's response
      Hi, we have checked and understand from our concerned team that the PAN updation shall be processed and updated shortly. Further bank official has contacted you and updated in this regard. Kindly contact bank official for further assistance. Regards, Team Axis Bank
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        S
        Subhadip420
        May 2, 2021
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        I have a salary account in Axis Bank, Guwahati branch, as informed by Axis Bank while opening the account, the debit card, credit card & demat account were totally free of cost for lifetime & no charges will be levied on them as it is a salary account.
        Today (1st May 2021) while checking my transaction history I found that INR-885 has been debited from my account without my knowledge. But I didn't buy / sell any stocks from this a/c, so why this charged?

        I demand proper justification with all brake up of this charge from axis bank and I want my hard-earned money back from Axis Bank as soon as possible.

        Subhadip Kundu
        +[protected]
        Axis Bank customer support has been notified about the posted complaint.
        Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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          D
          DeyTanmoyd
          May 1, 2021
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          Address: West Bengal

          Today rupees 885 is deducted from my savings account by axis direct. I'm not using any axis demat account till now. Thought the amount is deducted from my savings account. Please refund my money asap.
          +1 photos
          Axis Bank customer support has been notified about the posted complaint.
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            M
            MayurScherry
            May 1, 2021
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            Hello I have a Salary Account with Axis Bank and DMAT account with Zerodha. I have never used DMAT account with Axis nor I have completed any transactions with Axis Direct but my account was debited of 885Rs on 01/05/2021.
            Axis bank refused reversing the amount stating account charges but I haven’t used this DEMAT account ever.
            This is a fraud and need a assistance to get this corrected.
            +1 photos
            Axis Bank customer support has been notified about the posted complaint.
            Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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              R
              Raviramunayaka
              May 1, 2021
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              Address: Bagalot

              I am having SB account with axis bank last 6 Years many times bank has charges in the name Consolidated but i was ignored. But today also amount is debited Axis Direct which not at related me. I have less amount some amount was kept in account for for Covid treatment in that condition Bank is Debited amount so what i do for my treatment?

              Request bank to refund the amount its very badly needed for me but not yet response.
              if i call customer care they vl say cal to this number.. always skip my call
              Charges Details:
              01/05/2021- AXIS DIRECT Rs. 885
              18/04/2021- 525+GST
              Aug 22, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              May 06, 2021
              Axis Bank Customer Care's response
              Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                M
                May 1, 2021
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                Resolved

                Today I received a message that 885 rs is debited from my axis account as Axis bank..not sure why it is...after I call call support got to know it was for Demat account..I have never used my Demat account and suddenly they are deducting and even I remember when it was opened that time they said it will a free along with my account. What kind of service is this.
                Aug 7, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                I will be complaining this to Banking ombudsman.
                I still not received my amount from axis bank...
                Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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                  S
                  Sandip1970
                  May 1, 2021
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                  Address: Bangalore /Mumbai

                  I need to change my communication address for my savings account but axis is asking to produce voter card or driving licence at the communication address.
                  we are transferrable employees and such id are not possibpe to be changed everytime.
                  Please help
                  Axis Bank customer support has been notified about the posted complaint.
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                    AkshayBalasahebBhosale
                    May 1, 2021
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                    Resolved

                    My account has been debited with the Amount of 885 Rs on[protected]on the basis of Axis Direct Transaction.

                    I have never used Demat Account for the last 3 years and never invested a single rupee from it then why you guys have deducted this money?

                    And more annoying is when I called Axis direct customer care immediately after deduction they were not available on[protected] bcos its Saturday and share market is closed then how could you deduct money??

                    I want my money back ASAP. without taking customer in confidence how could you deduct money i haven't got any mail before for the same deduction like this is to be deducted monthly or yearly. directly deducted.

                    Refund immediately!!!
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 06, 2021
                    Axis Bank Customer Care's response
                    Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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                      C
                      Charlie T
                      from Powai, Maharashtra
                      May 1, 2021
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                      Resolved

                      Lately on April 2020, there was a deduction of Rs 885 from my savings account in axis towards some entity named Axis Direct. When enquired about this fraud transaction, i was told it was charges for maintaining a demat account, which doesn't make any sense because i have never opened a demat account with axis. Axis bank should answer why is there a demat account in my name without my knowledge/consent.

                      Kindly help me resolve this issue of closing fraud accounts and return me the deducted amount towards that.
                      +1 photos
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 06, 2021
                      Axis Bank Customer Care's response
                      Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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                        B
                        bhaskar17
                        from Bengaluru, Karnataka
                        Apr 30, 2021
                        Resolved
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                        Resolved

                        LIfe insurance towards home loan

                        I was told that life insurance is mandatory for home loan. I asked them to give a email confirmation that it is mandatory, I have not received any confirmation but premium amount of INR 50K was added to my approved home loan amount.

                        Loan account # PHR[protected]...
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                        Dr Amey bhise
                        Apr 30, 2021
                        Resolved
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                        Rs 1650 was debited from my axis Bank account by Google/pur without my approval on 29/04/2021. I did not receive any OTP for the same. This is a fraud transaction and axis Bank must refund my money and take action against these fraudsters.
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Hi, thanks for writing in! Please refer to the following link https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as... for more information. Regards, Team Axis Bank
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                          ankur2wonder
                          Apr 30, 2021
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                          Resolved

                          I'm holding Axis Bank Credit card and Savings account (converted from NRO) for over 10 years.

                          Due to Covid-19 I have no permanent income source and acute funds shortage.

                          I have outstanding in my credit card and not paid the same for last 1 month. The credit card department made harassing calls (I would harassing as one collection caller have no records what the other caller discussed and they are calling several times in a day for same reason)

                          I assured the collection department that I have acute shortage of funds due to no job in this Covid-19 times. But its seems that they never recorded it.

                          I had borrowed some money from a friend to take care of my home expenses due to acute shortage of funds but the credit card collection people marked a lien on my account despite my assurance that I will pay that amount in next month. The blocked amount almost drained my savings account with no money left for home expenses in the time of lock down (19th April 21 to 3rd May 21).

                          When I checked with branch, they told me that the lien was marked as it was under same customer ID. I wonder what they would have done if I had savings account in other bank and not Axis bank. At least I would have taken care of my home expenses.

                          I call this move as insensitive move by Axis bank without giving any credit to my customer relations for long time or assurances made by customer.

                          I am forced to think that should I continue my relations with Axis Bank or subsequently close my account and credit card.
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 06, 2021
                          Axis Bank Customer Care's response
                          Hi, thanks for writing in! We are open to help you. Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                            Shaikh fahad rafique
                            Apr 30, 2021
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                            Resolved

                            Hi, i have salary account in axis bank & when i checked my balance they have deducted 599 from my account written as Consolidated Charges in every month they deduct 500 to 800rs as consolidate charges and also no response from customer care department and near by branch.plz help me to get my money back, these banks are deducting innocent peoples money from their accounts wihout telling peoples my register mobile number is [protected] i want my money back
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 06, 2021
                            Axis Bank Customer Care's response
                            Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                              R
                              Ra123!@#
                              Apr 29, 2021
                              Resolved
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                              Resolved

                              Hi team,

                              I am unable to debit the transaction through my account
                              +1 photos
                              Apr 29, 2021
                              Complaint marked as Resolved 
                              [email protected] Mobile number9676113430
                              Axis Bank customer support has been notified about the posted complaint.
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                                J
                                Apr 29, 2021
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                                Address: Bangalore

                                I've been cheated here. For no reason, there are consolidated charges applied to my account.

                                Please give me the answers.

                                Auto Debit Failure of Rs. 14533/-, whereas sufficient funds were available in my bank account i.e Rs. 15000/-. (Statement attached for your reference)
                                How I'm responsible for a debit failure here? Please make me understand?

                                Cheque Return ACH March'21 (29th Mar'21) - for Rs. 125/- again I had sufficient funds in my account i.e Rs. 467/-. (Statement attached for your reference)
                                How I'm responsible for a cheque return here? Please make me understand?

                                Cheque Return ACH March'21 (31st Mar'21) - for Rs. 125/- again I had sufficient funds in my account i.e Rs. 467/-. (Statement attached for your reference)
                                How I'm responsible for a cheque return here? Please make me understand?

                                Basis what you are stealing money from innocent people in these tough times. How many people have you cheated like this?

                                I need my complete money-back i.e Rs. 1686.14 termed as consolidated charges and Rs. 303.51 termed GST on charges. Total - Rs. 1989.65/-.
                                +2 photos
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 06, 2021
                                Axis Bank Customer Care's response
                                Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                                  R
                                  rajputmailbox
                                  from Delhi, Delhi
                                  Apr 29, 2021
                                  Resolved
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                                  Resolved

                                  Address: Ward No 3, Ground Floor, Lohian, Kalagarh Rd, Dhampur, Bijnor, Uttar Pradesh, 246761

                                  Currently I own 3 bank accounts(2 NRO & 1 NRE) under the same customer id.
                                  I have submitted an account closure request on 9th April 2021 by submitting a form to my home branch to close one of my NRO bank account.

                                  The bank employee had shredded up my passbook and ATM card after handing over the filled form to him.

                                  After 9th April I have visited the branch 2 more times to know the status but every time it was promised to me that the approval is on the way and once it comes the account will be closed and the bank will let me know.

                                  Today is 29th April almost after 20 days of submitting the form I don't believe that my request is taking further up.
                                  I am a loyal customer of the bank and now own a NRI account, if my account could not be closed then I will switch my bank account to some other bank.

                                  I really want a action against the branch and the person who took my form for false promise and want immediate closure of my account.

                                  Bank Home Branch : Ward No 3, Ground Floor, Lohian, Kalagarh Rd, Dhampur, Bijnor, Uttar Pradesh, 246761
                                  Branch ID: 1804
                                  Account Number to close(NRO): [protected]
                                  Registered Mobile Number: +[protected]

                                  Kindly do the needful.
                                  May 6, 2021
                                  Complaint marked as Resolved 
                                  Resolved after complaint on consumercomplaints.
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    susp
                                    Apr 29, 2021
                                    Resolved
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                                    Resolved

                                    Address: Belgharia

                                    Rs 999 deducted by Axis Bank for TXN approved without additional factor of authentication as per RBI. What is the reason behind this deduction still I cannot understand. Please explain.
                                    +1 photos
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                      kirannike
                                      Apr 28, 2021
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                                      Amount debit 187.5 as adjustment entry apart from actual toll charges without any reason and intimations in fastag through axis bank
                                      Axis Bank customer support has been notified about the posted complaint.
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