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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 115

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K
K R Suma Rao
Apr 6, 2021
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Hi Team,

I could see a deduction of 90000/- in my account for the BRN Payment card which is not opted or informed.

Kindly look into this and refund as soon as possible
Axis Bank customer support has been notified about the posted complaint.
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    G
    Gangadhar sake
    Apr 6, 2021
    Resolved
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    Resolved

    Unauthorized transaction was done with my credit card in 2014 Oct.
    Card was blocked and informed Axis bank team to help me to sort it out.
    After several mail communications had with Axis bank team, all the payment is completed as directed by Axis bank team and sent hard copy of all the documents.

    Since it is not updated by Axis bank in relevant records properly, the subject disputed amount was still shown as due amount for few more days event after blocking the CC.

    Now its affecting my CIBIL score.

    I request AXIS bank to help me to sort this issue.
    Aug 7, 2021
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    View replies
    Hi, we regret the inconvenience caused and open to help you! Kindly share your mobile number registered with us, so we may assist you at the earliest. Regards, Team Axis Bank.
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      B
      belgaonkarsantosh
      Apr 6, 2021
      Resolved
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      Resolved

      Hello Sir/Madam

      I had done NEFT transaction of Rs.2000/- on 02-Apr-2021. But due to some fault in Axis bank internet banking system two transactions for a single request were executed. My account number ends with 1786.

      Could you please help me to reverse duplicate NEFT transaction executed by fault in Axis bank internet banking system.

      Thanks,
      Santosh
      Aug 7, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      View replies
      Hi, we request you to refer to the following link and raise a dispute for the referred transaction: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ ​Regards, Team Axis Bank.
      Reply
      belgaonkarsantosh's [Complaint's author] reply, Apr 15, 2021
      Hi,
      I have already raised complaint on Axis bank site mentioned above but transaction reversal has not been done yet.
      Thanks
      Santosh
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        A
        Avinash.abhi
        Apr 6, 2021
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        Dear team

        In my account there will be a payment done without my interference (if it is credit card related there is due still reflecting in my app which is paid manually by me) and there is no much information provided by the bank under payment description how can I know that this payment done for so and so plz help me to resolve this issue
        +1 photos
        Aug 14, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 06, 2021
        Axis Bank Customer Care's response         Hi, we request you to refer to the following link and raise a dispute for the referred transaction: https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-statement-1.aspx ​Regards, Team Axis Bank.
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          H
          hack1g0
          Apr 5, 2021
          Resolved
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          Resolved

          Address: Moradabad

          I have also received same message from naukri.com

          From (mahira sharma)
          +1 photos
          Apr 6, 2021
          Complaint marked as Resolved 
          mahira sharma • Email address:[email protected] Phone no:- ‪+91 72173 17035‬(mahira sharma)
          Axis Bank customer support has been notified about the posted complaint.
          Apr 05, 2021
          Updated by hack1g0           ‪phone no:- +[protected]‬(Mahira sharma)
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            P
            prashanth kumara
            Apr 5, 2021
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            Dear team,

            I have received following message today and yesterday
            which says
            Hello! Your a/c no. 209997 has been debited by rs. 118 on 4th and 5th Apr'21. The a/c balance is rs. *. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] (If in india) if you have not done this transaction.

            I don't think i have issued any such mandate.
            Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately?

            Reg mobile no:
            [protected]
            Axis Bank customer support has been notified about the posted complaint.
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              N
              nath79
              Apr 5, 2021
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              Resolved

              Address: my email id is [email protected]

              Sir, my name is Ranganadh. on sataurday i.e. 03.04.21i gone to Jaleswar(balasore dist, odisha) axis bank CDM to deposit money of 100000/- through machine. But my money stuck in machine.. after this machine continuously counting the money after that a message dislplay that atm service us unavailable. today i complaint in branch the told me to it takes 7 -8 days . So please help me to solve issue
              at the earliest beacause one lakh is very huge amount to me
              +2 photos
              Aug 10, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 06, 2021
              Axis Bank Customer Care's response               Hi, we request you to refer to the following link and raise a dispute for the referred transaction: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx ​Regards, Team Axis Bank.
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                A
                Arsath Javid
                Apr 5, 2021
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                Resolved

                From my account INR 885 Deducted from axis direct without my knowledge. I called Axis Customer care (Toll free number[protected] and they told me to contact this number (Toll free Number[protected] since Saturday to till now i tried to reach them they are not answering all the line is busy, any i called the axis customer care and they suggested me to drop a mail to [protected]@axisdirect.in

                Till not haven't received any update on this. Everyone time is precious. Look into this complaint with full pledged and resolve.
                +1 photos
                Aug 10, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 06, 2021
                Axis Bank Customer Care's response                 Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank
                View replies
                It's been 3 working days, I haven't get any response from your end.
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                  P
                  psb2303
                  Apr 5, 2021
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                  Address: Mohali

                  To whomsoever it may concern,
                  I am quite displeased with an unknown deduction of amount
                  885 from my axis bank salary account. Firstly i never gave permission to open demat account, secondly I haven't bought/sold any stocks so wht this amount is deducted. last month also some amount was deducted from my account. I have already sent an email 3 days back but no one from the axis bank has replied on that mail. Also the phone numbers provided are not reachable. Please revert back the deduction money. Axis bank is totally disappointing. I mean it. So many hidden charges.
                  Hope to get your reply asap.
                  Thanks.
                  Axis Bank customer support has been notified about the posted complaint.
                  View replies
                  Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank
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                    A
                    ashueveryday
                    Apr 5, 2021
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                    Resolved

                    Address: BF 1A, 2, 3, 1st Flr, Aditya City Centre

                    Hi,
                    I applied for axis bank home loan and my loan got disbursed in last week on feb. However its been more than a month that i havvent recived the TPA nor the builder got the TPA till now. THere is no response from customer care also.
                    My Phone no is [protected]
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 10, 2021
                    Axis Bank Customer Care's response                     Hi, we request you to visit the nearest loan centre for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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                      M
                      MSaravanakumar
                      Apr 5, 2021
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                      Address: Axis bank , Rs.Puram Coimbatore
                      Website: axisbank.co.in

                      A deduction of Rs. 100 (Brn-pymt-card-[protected]) is done from my account without prior information on 05/04/2021 and there is no intimation of this deduction as well. I've paid all bills and charges before or on time always. Still such deductions are being done. I need the refund for the amount deduced
                      Axis Bank customer support has been notified about the posted complaint.
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                        M
                        MSaravanakumar
                        Apr 5, 2021
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                        A deduction of rs 100 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well. I've paid all bills and charges before or on time always. Still such deductions are being done.
                        Axis Bank customer support has been notified about the posted complaint.
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                          Y
                          yashasbb
                          Apr 5, 2021
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                          Resolved

                          I never missed a payment but bank has deducted INR 204 as BRN-Card Payment. Please check into it. Tried to get support from bank but the helpline doesn't work properly its hell lot of effort to reach them. Chat support also not good didn't get any help.
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 11, 2021
                          Axis Bank Customer Care's response                           Hi, we regret the inconvenience caused and open to help you! Kindly share your mobile number registered with us, so we may assist you at the earliest. Regards, Team Axis Bank.
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                            S
                            Shubh0412
                            from Mumbai, Maharashtra
                            Apr 5, 2021
                            Resolved
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                            Resolved

                            Sir,
                            I have a current account named Garg School dress in navyug market branch.
                            Today, I deposited cash in cdm machine installed in vvip mall, rajnagar extension, ghaziabad branch, I got a receipt stating that one note of rs. 500 is retained, slip attached.
                            Please help me in this regard and get the credit in my account.
                            I tried calling customer service number many times but it is not connecting.
                            +1 photos
                            Apr 6, 2021
                            Complaint marked as Resolved 
                            I tried a lot at their customer service contact number but it could not connect me to any person. Then i tried online chat from bank website after two or three try it got connected to an service agent, that person ask for the problem and gave me some time to wait for the resolution, then i got credit in my account next day of complaint.
                            Axis Bank customer support has been notified about the posted complaint.
                            Apr 05, 2021
                            Updated by Shubh0412                             Reg id. - garg.[protected]@gmail.com
                            Verified Support
                            Apr 06, 2021
                            Axis Bank Customer Care's response                             Hi, we request you to contact our phone banking team at[protected]/[protected] and our executive will assist you further. Regret the inconvenience caused. Regards, Team Axis Bank.
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                              L
                              Lilacsnneha
                              Apr 5, 2021
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                              Resolved

                              I was informed by bank while opening the account debit, credit & demat account were free of cost & no charges will be levied on them. Today (2nd april 2021 @9:41pm) i got a sms from axis bank informing that rs-885 has been debited from my account @axisdirect. But i didn't buy / sell any stocks from this a/c, so why am I being charged for this amount and also why you have charged without giving any prior information?
                              This is a fraudulent, since you cant deduct money without my permission, I demand proper justification, and refund the amount or I would like close my account.

                              Also I have been trying to get in touch with customer care through call and chat to no avail since 3rd April 2021.
                              Aug 11, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 07, 2021
                              Axis Bank Customer Care's response                               Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank
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                                K
                                Kyte
                                Apr 4, 2021
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                                Hi,

                                My credit card payment was due from jan 2021 because i loss my job. So that was pending since jan 2021 and total minimum amount i have to pay till march 2021 is 7716, however i have paid 3830 amt. Then on 22-March 2021 i have paid 8100 which is due from my end. But my saving account goes negative since march 2021. INR 40000 has been credited to my account bt that was also goes negative. I have raised this issue in so many branches however called on customer care number too. No one is responding correctly to me. I am in depression just because of this. Pls sort this out as soon as so that i can pay my further amt.
                                Axis Bank customer support has been notified about the posted complaint.
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                                  S
                                  Siddharth111290
                                  Apr 4, 2021
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                                  I have not authorised any transaction of 885 towards opening of a demat account. And yet I see a debit of the said denomination from my salary account. I want a refund of the same as I did not authorise it. I never wanted a demat account so I dont see why axis bank should charge INR 885.
                                  +1 photos
                                  Axis Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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                                    S
                                    someswararao maripi
                                    Apr 3, 2021
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                                    One Assist has debited amount from my account without my permission, please refund me back asap
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      A
                                      Abhishek9192
                                      Apr 3, 2021
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                                      Resolved

                                      Address: Greater noida

                                      I have a salary a/c in axis bank vaishali ghaziyabad branch. Today (3th april 2020) i got a sms from axis bank informing that rs-885 by axisdirect has been debited from my account for consolidated dp charges. But i didn't buy / sell any stocks from this a/c, so why this dp charged? I demand proper justification with all brake up of dp charge from axis bank. I want to stop this.no any accounts open in axisdirect...
                                      +2 photos
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 06, 2021
                                      Axis Bank Customer Care's response                                       Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank
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                                        J
                                        jyotikani
                                        Apr 3, 2021
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                                        Yesterday I receive message from axis bank account that Rs.885 is debited from my salary account. I mail to them on [protected]@axisbank.com with the screenshot, but I got a mail that it's regarding trading account but I don't have any trading account with them.
                                        Axis Bank customer support has been notified about the posted complaint.
                                        View replies
                                        Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank
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