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Axis Bank Complaints & Reviews

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Updated: Mar 13, 2026
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Axis Bank reviews & complaints page 118

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K
Kumar K S
Mar 31, 2021
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Hi

I have availed home loan from AXIS bank. unfortunately one of the EMI's bounced back due lack of funds. From this day onwards I an getting reminder calls from AXIS back every month. I get around 10-12 calls everyday.

Call details: [protected]/[protected]...etc
Axis Bank customer support has been notified about the posted complaint.
Hi Kumar, we request you to share the registered mobile number for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
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    ashishsingh786
    from Lucknow, Uttar Pradesh
    Mar 31, 2021
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    Today I get message from my Axis Bank account that your account has been closed because "ASAP Anniversary Closure - KYC not compl."

    They are cheaters. Whenever I was unable to maintain minimum amount in my account I have paid all type of fines and other amounts to axis bank.

    In spite of all they closed my account it's really irritating. Don't open your bank account in Axis Bank ever.
    Axis Bank customer support has been notified about the posted complaint.
    Hi, we will help you sort this out. Please share your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
    Hi, we will help you sort this out. Please share your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
    Hi Ashish, we request you to visit the nearest branch for further assistance in the referred matter. Regards, Team Axis Bank
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      Ishwarya Jayaraman
      Mar 31, 2021
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      Resolved

      Continues two days I got debited for 118 rupees for sign verification.

      Every I tried to contact customer care, they are not provide proper answer.
      Aug 7, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 02, 2021
      Axis Bank Customer Care's response
      Hi Ishwarya, we request you to share your registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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        Shailendra.sharma@aecom
        Mar 30, 2021
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        I am entering right ID and password, yet I am not able to log in. Please help
        Axis Bank customer support has been notified about the posted complaint.
        Hi, we will help you sort this out. Please DM us your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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          N
          Nitika tiwari
          Mar 30, 2021
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          Registration terminated

          Why I am getting an SMS that my registration has been terminated visit to teh nearest branch and they said talk to teh customer support. where should I go now. Actually I have submitted a fraud complaint and my car's has been blocked itself while the fraud transaction has been happened now I have recieved the new card and when I am trying to register to the application it says that it is terminated what to do now....
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          J
          Jain, Neeraj
          Mar 30, 2021
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          Was holding a Credit Card of Axis Bank, and had all the Statements paid in full.
          Suddenly they have charged Annual fees, which I had strongly objected, and had given the option the cancel the card if they cannot waive off the Annual Fees.
          Now they are sending me statements wherein there is no due against my spends only the Annual Fees is charged.
          Every hour the Debt Recovery Team keeps calling and harassing me for none of my dues.
          Please get the matter closed once and for all.
          Axis Bank customer support has been notified about the posted complaint.
          Hi Neeraj, we request you to share the registered mobile number for us to check and assist you further in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
          Jain, Neeraj's [Complaint's author] reply, Apr 1, 2021
          Mobile No: 9831030121
          As per the mail from Axis Bank representative, the Payment is also done, yet the card has not been closed.
          Axis Bank is spoiling my CIBIL as well.
          Jain, Neeraj's [Complaint's author] reply, Oct 24, 2021
          Requested to Close Axis Bank Credit Card, but the Bank is purposely not closing the account, moreover they have charged Renewal Fees, and are charging Interest and Late Fees on Renewal Fees every month.
          They have debited Minimum Due of Statement from Axis Bank Savings Account as well, without intimation.
          Moreover they have dented my CIBIL as well, for not even a single rupee of spending on the Credit card.
          Need immediate revalidation of CIBIL and compensation for this harassment.
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            J
            jimeetshah141188
            from Mumbai, Maharashtra
            Mar 28, 2021
            Sep 27, 2023
            This thread was updated on Sep 27, 2023
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            Address: Mumbai

            Hi
            I had been charged 70rs. Cash on bandra worli seal link toll as well as 70rs. Got debited from axis bank fast tag. I had complained about same in axis bank toll customare care they told to write mail on etc.[protected]@axisbank.com

            I had raised the complaint on the above mail on 30thjan 2021 with screenshot of receipts as proofs. My wrong debit has been accepted by the axis bank fasttag customare care and was promised refund within 22 days.

            Its been 2 months still the wrong debit hasnt been refunded in my account. I have already sent 15-20 mails regarding the issue and when will i get the refund. In the mail i get the same response we will let you know or there is some technical issue wait for interim period. Now for last 10 days they have stopped responding to the mails. I called axis bank toll customare care they responded by saying we cant do anything you will get you solution on mails only.

            Please take strict action against axis bank fast tag issue.
            When amount needs to be debited it gets debited within seconds but when wrong amount debit needs refund axis bank fastag customare care have stop responding and giving unethical reasons.
            Worst banking services. Will switch to other banking service.

            Below i have attached screenshots of cash receipt as well as fast tag debit message and refund approved by axis bank and complaint id number.

            Interaction id[protected]
            Interaction id[protected]

            Interaction mail - etc.[protected]@axisbank.com
            Sep 25, 2023
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
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              prem chand jharwal
              Mar 26, 2021
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              I am the proprietor (Prem filling station) of a oil company (INDIAN OIL CORPORATION LIMITED) . I am facing a problem these days regarding Fast tag.I have a tanker in Indian oil corporation limited and the fast tag which is use to pay toll tax on highway is the AXIS BANK fast tag and the Indian oil corporation limited (Chittorgarh terminal) pays money to Axis Bank for the Fast tag. From several days i am facing this issue regarding paying the toll tax at toll plazas . The Axis Bank fast tag which i am using is showing not active and black listed in the system. After that i called the customer care they said mail us the document of the tanker i mailed them on[protected] front photo, back photo and the rc front back photo so i mailed them my documents and they said it will take 2-4 days to get activated my fast tag and they mailed me back on[protected] and said that my fast tag has been activated . But when my tanker reached the Toll plaza next day it showed that my vehicle is still not activated and still in the black list then again i mailed the Axis Bank company customer care and now they are saying different things that my email id is not registered with the said fast tag. I told them it's a Indian oil corporation limited fast tag why would my email id will be registered.
              No action has been taken till now.
              I am still facing the issues.

              My mail id ([protected]@gmail.com)
              Axis Bank mail id (etc.[protected]@axisbank.com)
              Axis Bank customer support has been notified about the posted complaint.
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                P
                padalas
                Mar 26, 2021
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                Cibil not cleared

                Hi Team,

                As mentioned in NOC like cibil will close as NORMAL. But now I am facing like settled amount can you please help me why it's not closed properly. Can you update as normal on cibil AS SOON AS POSSIBLE.

                Please find attached NOC & CIBIL REPORT.

                Regards,
                Sasidhar padala
                [protected]
                padala.[protected]@gmail.com...
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                V
                Vnpv1974
                Mar 25, 2021
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                Address: Bhiwandi

                My name is VENKATESH N V
                I have three credit cards
                I am paying credit card EMI time to time from beginning.
                But Axis Bank merged my credit cards without any notice in December 2020.
                This is illegal.
                I stucked by this process.
                After axis bank started late payment charges continuously.
                9000/- late payment charges applied now.
                The reason for all this!.
                The axis bank merged my credit cards without any notice.
                Please solve my problem.
                Axis Bank customer support has been notified about the posted complaint.
                Hi Venkatesh, we wish to inform you that the credit card limit is merged as per bank's internal policy. Alternatively, request you to share your registered contact details for us to check and assist you further in the referred matter. Regards, Team Axis Bank
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                  C
                  Chandanbca111
                  Mar 25, 2021
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                  Hi

                  The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

                  The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

                  A deduction of rs 9491.(Brn-pymt-card-[protected]) is done from my account without prior Hi

                  The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

                  The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

                  A deduction of rs 9491.56 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

                  I've paid all bills and charges before or on time always. Still such deductions are being done. and there is no intimation of this deduction as well.

                  I've paid all bills and charges before or on time always. Still such deductions are being done.
                  Axis Bank customer support has been notified about the posted complaint.
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                    S
                    sunil kapadia 1
                    Mar 24, 2021
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                    Transfer pending status shows suspect

                    I transfered amount to my other bank account through IMPS but i didnt recieve it my other account and money is also debited from my axis bank account and transfer status enquiry shows suspect in my axis bank account
                    cant even contact customer care as it says 8 AM to 8 PM only and i need that funds have payments to do
                    how can i solve this matter at this point of time ????...
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                    Dear sir/madam,

                    I am Dr. Bhavdip Chavda, having an ongoing Car Loan with account no. AUR[protected] with Axis Bank. I have paid all EMIs regularly through ECS and there has not been even a single incident where I was unable to manage a sufficient amount in my account.

                    I am writing concerning SR no. 11292876; my ongoing loan is getting over in March 2021 and the last EMI is Rs. 6495 as per the repayment schedule...
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                    H
                    harshit raikwaar
                    Mar 24, 2021
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                    I am unable to do any E commerce transaction with my Axis bank Debit card.it shows a message "transaction on debit card has declined as online usage is not enabled" and when i try to enable my debit card online usage it shows that you do not have a debit card with this account.

                    i have visited axis bank branch 5 times and they say wait, it will work automatically after some days !

                    i need to resolve this problem as soon as possible or i have to consider switching to any other bank.
                    Axis Bank customer support has been notified about the posted complaint.
                    Hi Harshit, we request you to enable online usage of the debit card via Mobile Banking. For further assistance, kindly get in touch with our Phone Banking numbers at [protected] / [protected] and one of our executives will assist you with the issue faced. Regards, Team Axis Bank
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                      Saptaswa Sen
                      Mar 24, 2021
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                      Hi

                      My name is Saptaswa Sen and my registered telephone no is [protected]. Yesterday my savings account ending 7686 has been put under lien for preventive measure. Now I cannot use my account even when I have sufficient bank balance. I presently do not have any credit card, loan from axis bank. Then why lien?

                      Thank you
                      Sataswa Sen
                      Axis Bank customer support has been notified about the posted complaint.
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                        Vaishnavi Subhedar
                        Mar 23, 2021
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                        INR .94 debited from A/c no...on 23-03-21 PTL/SCG.VISA.POS/20.03.21/RELIANCE S S P. Avl Bal- INR 6440.26. Call [protected] if not done by you. This was the message given n my amount was cut from my account without asking me or alerting me. Why is it happening should I report it?
                        Axis Bank customer support has been notified about the posted complaint.
                        Hi Vaishnavi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as... and raise a dispute for the referred transaction. Once raised, please share the dispute ID with us to check and assist further. Regards, Team Axis Bank
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                          V
                          vaibhav Dhobe
                          Mar 23, 2021
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                          Address: Maharashtra

                          I created my axis ASAP account with 10k deposit on 22April 2020,
                          before completing one year my ASAP account is closed that too without any prior notification.
                          My ASAP account is closed on 23May 2021.
                          Received a message that all the money in account is debited.
                          When I tried to login, it says account is closed.
                          Wow what a way to rob a customer.
                          Nice service AXIS bank, I'll make sure no other person would choose these kind of services.
                          Axis Bank customer support has been notified about the posted complaint.
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                            Stuti Mehrotra
                            Mar 23, 2021
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                            Resolved

                            Salary account in negative balance

                            I have an salary account with axis bank and i am working past 1.3 year.
                            My salary account is in negative balance which should not happen.
                            Please resolve the issue on high priority as j am about to get my salary.
                            It in negative balance of -29454 rs...
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                            Vabh
                            Mar 23, 2021
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                            Address: Mumbai

                            I received a Axis bank credit card but that time they didn't informed about that I need to pay initial amount for 1 year so I accepted the card and I didn't use it till now.so I didn't check the payment details now the amount is increased to 9, 440 rupees because of fine I think so .I don't want the card anymore and I'm not responsible for this .I'm not ready to pay the amount .I already raised a compliant the request .when I call customer care they continuously said its processing .Please make immediate action .The amount will be increased every month .Once this month end its increased to around 9, 440
                            Axis Bank customer support has been notified about the posted complaint.
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                              Kaviyasri Prabhakaran
                              Mar 23, 2021
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                              I received a Flipkart credit card but that time they didn't informed about that I need to pay initial amount for 1 year so I accepted the card and I didn't use it till now.so I didn't check the payment details now the amount is increased to 5450 rupees because of fine I think so .I don't want the card anymore and I'm not responsible for this .I'm not ready to pay the amount .I already raised a compliant the request number is 66000709.when I call customer care they continuously said its processing .Please make immediate action .The amount will be increased every month .Once this month end its increased to around 6000.
                              Axis Bank customer support has been notified about the posted complaint.
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