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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
Complaints 12994
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Axis Bank reviews & complaints page 126

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S
sonalpadwal95
from Kharakvasla, Maharashtra
Feb 6, 2021
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I have no loan on my bank account still there is some amount which is taken from my account and I don't know how to get my money back.
this happen with me previously as well and I didn't get my money back again from bank for this first time auto deduction and today it is 2nd time that there is 590/- are automatically
deducted from my bank account and when I checked on statement that amount is showing as lien amount. I don't know on what bases bank holding my money.
Axis Bank customer support has been notified about the posted complaint.
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    S
    Shubham Bhadauriya
    from Deoli, Delhi
    Feb 5, 2021
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    Address: VILLAGE& Post - PACHHAYA GAON distt- Etawah u.p 206131

    I would like to inform you that i have been already opened the savings account in my account debited the amount rs-354/ against debit card annual charges i request the amount for waive off charges. Plz refund this amount.
    this is not fare i am not satisfied with your dealings plz refund me full debited amount.
    +1 photos
    Axis Bank customer support has been notified about the posted complaint.
    Feb 05, 2021
    Updated by Shubham Bhadauriya
    I would like to inform you that i have been already opened the savings account in my account debited the amount rs-354/ against debit card annual charges .
    this is not fare i am not satisfied with your dealings plz refund me full debited amount immediately
    if any enquiries please contact me immediately
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      M
      Manju Yalwar
      from Airoli, Maharashtra
      Feb 5, 2021
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      My account is debited with 885 rs as annual charges. they are deducting it annually. this is second time. while creating account they did't inform anything. now if i want to close the account then closing charges is 590 rs. this is too horrible. they are not responding well.
      Axis Bank customer support has been notified about the posted complaint.
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        K
        from Saint Thomas Mount, Tamil Nadu
        Feb 5, 2021
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        Address: AXIS BANK -4391 G.T. ROAD, SOUTH

        My axis bank account no[protected].i went to the branch to close my account.but they are not allowing me to close my account by raising frivolous issues like i have a axis bank forex card-
        Axis Bank customer support has been notified about the posted complaint.
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          M
          Mayouri Borgohain
          from Saint Thomas Mount, Tamil Nadu
          Feb 5, 2021
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          I applied for a credit card but i did not receive the card because the delivery boy couldn’t understand the address. But after a few days a bill was generated in which i was charged the annual fee and membership fee along with 18% gst. Also i was given a late payment fee.
          I called axis bank and they said they will send the card again but it has still not reached me and it is in temporary block mode. It has given me so much hassle, i just want my late payment fee to be reimbursed and to cancel the card but axis bank wont let me.
          Axis Bank customer support has been notified about the posted complaint.
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            V
            vikeyzsr
            Feb 4, 2021
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            I'm using a Liberty salary account. Without my permission some amount is getting debited from my account, It is mentioned in the statement like PTL/SCG.VISA.POS. why you guys charge me for using a debit card. While opening this Liberty salary account I was informed that there are no charges for Swiping but actually, they are charging.

            I need a proper response for this and I need my money back.
            Axis Bank customer support has been notified about the posted complaint.
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              S
              Sanjaypatil1968
              Feb 4, 2021
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              Address: Amravati road, dist- Burhanpur (MP)

              Fraud done in my credit card in the month of August ending, bank committed that we will investigate your issue and refund you if possible. Already provided a complaint copy in cyber cell burhanpur District (MP). Still not getting response.
              Axis Bank customer support has been notified about the posted complaint.
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                S
                Shruti Morab
                from Mumbai, Maharashtra
                Feb 4, 2021
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                Why am I harassed?
                I am badly burdened and harassed by credit card department for paying the credit card bill which I have not even activated. I am getting a bill every month and it is getting increased 1000rs every month as late charges, debit interest and GST for the thing I have not even activated. Also getting so much harassed by the recorded IVR of 10 calls/day minimum. What does the Axis bank think about themselves?
                I have requested for the cancellation of the card last month with the request number 64676756 and how the bill is getting generated even after blocking??
                When I have visited the bank not even branch manager was ready to help. What type of customer service they are giving?
                Calling the customer care is another hazarded work. Never ever get connected to the right department. If connects to the right department, the person who attends the call will be clueless on what is happening to the account and never be able to solve the query.
                Axis bank is a fraud company.
                Axis Bank customer support has been notified about the posted complaint.
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                  V
                  Vijayaragavan K
                  Feb 4, 2021
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                  Opened SB a/c 9210******3109 at Kanchipuram branch on 25/01/2021.ATM kit had been sent to my Aadhar address at Ayyampet which is invariably returned noting that door locked.The same is not received by the Kanchipuram branch since Home branch is wrongly entered as Neyveli vadakuthu instead of Kanchipuram.Pl look into the matter and be sure of delivering the kit to Kanchipuram branch and make necessary corrections regarding Home branch.

                  vijayaraghavan K.

                  [protected]
                  Axis Bank customer support has been notified about the posted complaint.
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                    D
                    Divyesh Tamboli
                    from Mumbai, Maharashtra
                    Feb 4, 2021
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                    Address: Pune

                    My Lien Amount of 20000 is not getting release from last 2 week.
                    I have tried almost all the possible way to getting to bank to all your customer care number everyon is just transfering the call saying this is not their department.

                    Very nonsense and unprofessional behaviour from the axis bank. I have never thought about this kind of experience from the axis bank.

                    Please release my lien of 20, 000 also I have applied for 2 IPOs and it was 30000 thousand I dont know why it is showing 20, 000 lien amount and also not getting released from last week.
                    Axis Bank customer support has been notified about the posted complaint.
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                      S
                      Siyiyiy
                      from Pali, Rajasthan
                      Feb 3, 2021
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                      I provided all possible support proofs for credit card bill payment of 5000/-, then too support Axis bank Team on facebook isn't doing their part in reversal of charges since a month.

                      1) SR number shared by Axis support team on messenger: 65358761.
                      2) Chat reference id: interaction number[protected]
                      +1 photos
                      Axis Bank customer support has been notified about the posted complaint.
                      Customer service team not working actively on the request, submitted statements 20days ago, still issue as it is
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                        B
                        bchauhan_007
                        Feb 3, 2021
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                        Address: Axis Bank, Sector 128, Noida

                        Dear Sir/Mam,

                        Hope you're doing well.

                        I am getting threats calls from your executives or debt collectors regarding a personal loan which is closed from my side. The executives are calling my relatives and using foul language and threats against them.

                        Please find below the details of your executive.

                        Mr. Atul Gupta
                        Contact# +91 [protected]

                        Request you to please take necessary action.

                        Thank you,

                        Regards,
                        Bhupendra Chauhan
                        Axis Bank customer support has been notified about the posted complaint.
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                          greenlight093
                          Feb 3, 2021
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                          I took home loan from axis bank in 2020.My monthly EMI is Rs. 20000/- and I was paid all installment time to time I never fails to due any single installment But from last 2-3 months I start receiving call from Axis bank reminding maintain EMI balance in my bank account.
                          I receive call daily morning between 7 Am to 9 Am and another round between 1 PM to 3 PM.
                          I tried to contact home branch they deny to assist also I updated my phone number in loan account still phone calls are continue.
                          Please help me to deregister from this calls.
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                            D
                            Divesh varyani
                            Feb 2, 2021
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                            Address: Baliram peth jalgaon

                            At[protected] deposited rs 100 in a CDM machine it got stuck and i got a reciept saying note tender 1 cnt 100 bt the money wasn’t credited to my acc i talked to customer care immediately and got a refresh no. And they said to wait for 3 days bt the issue still isnt resolved
                            +1 photos
                            Axis Bank customer support has been notified about the posted complaint.
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                              A
                              Anjubinoy
                              from Bengaluru, Karnataka
                              Feb 1, 2021
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                              Resolved

                              Hi sir,
                              I am an axis bank credit card user. On 01.02.2021 I received a message telling 1699 spend on ECPP ASSISTANCE SERVICE. I Dont want to continue this service. Please take required actions to cancel this service and refund the amount back

                              My Protection membership number is IAB010705.
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We wish to confirm to you that your membership no. IAB010705 has been cancelled on 18/02/2021 as per your request.

                              The refund of the membership fee is in process and will reflect in your payment account within 7 working days from the cancellation date.

                              Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                              Assuring you of our best services at all times.

                              Regards
                              CPP Team
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                                A
                                A Square Diagnostic Centre
                                from Haldia, West Bengal
                                Feb 1, 2021
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                                Address: Nawada, Bihar

                                1 feb is my credit card payment date so i have maintained that balance now suddenly deducted RS 5489 from my debit account.. This is fraud
                                +1 photos
                                Axis Bank customer support has been notified about the posted complaint.
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                                  N
                                  niketan
                                  from Salem, Tamil Nadu
                                  Feb 1, 2021
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                                  Axis bank deduction of brn-pymt-card done without information

                                  Address: Navi Mumbai

                                  Bank has also deducted the money from my saving account li

                                  A deduction of rs 540 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

                                  Please refund it, what is that deduction for?

                                  01 Feb 2021 BRN-PYMT-CARD-530XXXX[protected] 2, 267.37

                                  Regards,
                                  Niketan Patil
                                  +91-[protected]...
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                                  Sultan_Sov
                                  from Mumbai, Maharashtra
                                  Jan 31, 2021
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                                  Hi Team, I have withdrawn cash from Axis ATM at +AMBEDKAR MEDICAL COLL in EBANGALORE on[protected]:21:29:42.. And I have received 7 torn notes of 500 rs... What do I do with these notes now... Plz let me know if I can report to RBI.

                                  Please reach out to me at [protected]@gmail.com
                                  +1 photos
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                                    rinduraj13
                                    from Chennai, Tamil Nadu
                                    Jan 29, 2021
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                                    Address: Tnagar

                                    Hi,
                                    I worked for an MNC where the axis bank salary account was opened and then I quit the job and the account was moved from salary account to savings account without permission in 2018 .Now i am having negative balance without any intimidation. I want you to waive off my negative balance and permanently close my account.
                                    Regards
                                    Rindu Rajagopal
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      tanwani manish
                                      Jan 28, 2021
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                                      Address: Axis Bank Kalina Branch Home loan processing department Harbhajan Building Kurla

                                      DSA of Axis Bank Home Loan acting as axis Bank employees collected my papers for Balance transfer from DHFL in Mid of Oct 2020 along with a cheque of Rs. 5900 as processing fee which they promised will be submitted for presentation on Sanction letter generation as case was already pre-discussed and Axis Bank is open for BT of DHFL cases. To my surprise cheque was presented for clearance on 5th Nov 2020 but there was no email or SMS from axis bank that my application is approved or sanction letter is generated. I reached out to DSA and they kept on disregarding my follow up calls during whole November. Post my efforts I got alternate contact details of DSA on 15th Dec 2020 and I was shocked to know that Axis Bank has misplaced my file after debiting the fees on 5th Nov. Knowing this I requested my DSA to cancel the application and refund me the fees as this is utter negligence from a reputed bank. It's been 2 months and have been following up with Axis Bank but all efforts are in vain as every person in their loan processing department has entered into blame games sometimes pointing DSA, Credit team etc but avoiding all questions on pathetic service delivery or losing my file however very adamantly claiming that login fees is non refundable (without even having any document or file which they claim to have logged in).

                                      RBI has cleared guidelines in DSA model but these banks have found out all means and ways of making fool of customers by looting their login files without delivering any email or SMS or sanction confirmations. DSA made their money from bank by giving them login cheque and bank made their cut by debiting 5900 cheque. Everyone is Happy at customers cost and customer is looted.

                                      All I got from them is an Application number 13014449 logged on 5th November
                                      Axis Bank customer support has been notified about the posted complaint.
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