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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 142

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J
Jebaruban
from Tenkasi, Tamil Nadu
Oct 20, 2020
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Lien Balance Locked Amount

Hi Axis Bank,

I have my salary account in Axis Bank, Tiruvanmiur Branch, Chennai. I checked my account on 19/10/2020 and was shocked. Because I have Rs -1596.15 (Negative Balance).
Two days before, I checked the same account on 17/10/2020. On that day I had Rs +478.92 after a transaction. I received a mail notification for that transaction.
But, On 18/10/2020 Axis bank debited Rs 417.04 for Consolidated Charge...
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M
Mohini katiyar
Oct 20, 2020
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Dear sir/ ma'am
i have saving account in axis bank & when i checked my balance they have deducted 516.60 rs. from my account written as Consolidated Charges.plz help me to get my money back, these banks are deducting innocent peoples money from their accounts wihout telling peoples.
A/C- [protected]
Name -mohini katiyar
+1 photos
Aug 7, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
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Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acct...⇄ Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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    N
    naga.kamali
    Oct 20, 2020
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    Account showing BLOCKED/FROZEN - Unblock request

    Address: 17,Mariamman koil street,kathirkamam,py-9.

    Hi Axis Bank CEO,

    My account no is [protected]
    My account is showing error while transfer funds like ACCOUNT BLOCKED/FROZEN.
    I have attached error snapshot, kindly remove block as soon as possible.
    My family is struggling to handle this COVID-19 lockdown situation. The Govt. COVID-19 relief fund also credited in this account, but I cannot use because of your bank blocked.
    Please unblock my account...
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    C
    Chaitra uk
    Oct 20, 2020
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    I have a salary account in axis since 10 years and still a live account all of a sudden with out doing any transaction its showing a negative balance why is so and non o[censored]s cistome rcare number works pathetic and the online Axa service has a technical issue when we have a query...
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      S
      Shanmugaraj273
      Oct 20, 2020
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      Sir,
      My account balance Rs 72.70 reduce for consolidated RD simple intrest charegs and sms alert. Net banking introduced to bank only. So I am used every month my money reduced is a big problem. Please solve my question otherwise my account closed.

      Regards
      Shanmugaraj M
      Axis Bank customer support has been notified about the posted complaint.
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        N
        Nafeela
        from Bengaluru, Karnataka
        Oct 20, 2020
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        Address: Axis bank

        Fed up with this axis bank seriously.. Why the hell you charged 630₹ + 110₹ gst n my savings account. Totally unfair .. Nowadays irritating. How can you charge for even maintaining account in your bank. It was not like before the bank used to be.. Last 2 months the charges were hell high. Then wats the use of maintaining account in your bank. No benefits. Every single things were charged.. Hell helll hellll
        Axis Bank customer support has been notified about the posted complaint.
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        Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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          J
          Janvi bansal 12
          Oct 19, 2020
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          Address: Axis Bank mohali

          Hi my name is Meenakshi

          I have salary account in axis bank & when i checked my balance they have deducted 2000 rs from my account written as consolidated charges. I want my money back, these banks are deducting innocent peoples money from their accounts without telling peoples.

          Worst services is provided by axis bank to customer. I am waiting more then 45mins but nobody answered from the customer service centre.

          During account opening they dont tell us about any kind of charges and when you do transaction or online payment, they will deduct your money on the name of consolidated charges. Even when u request them through mail they will give you worst customer service.. I really feel that its better to open account in govt bank, don’t open account in privatd bank like axis bank.

          I want my money back .
          Axis Bank customer support has been notified about the posted complaint.
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            R
            Rashmee Chauhan
            from Mumbai, Maharashtra
            Oct 19, 2020
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            Address: Noida

            If you are deducting atleast try to flash same amount in my texts and my internet banking account. No email from der side of making a deduction in the name of consolidated charges.usually they deduct and i never minded but now its enough they charged me more than 1000. I want to close my account now.
            Axis Bank customer support has been notified about the posted complaint.
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              B
              Bhakti_11
              Oct 19, 2020
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              Address: 5 ,MICR,AIROLI KNOWLEDGE OFFICE,AIROLI,NAVI Mumbai

              My name is Pooja singh and I have applied for axis bank credit card.
              I have applied for axis bank credit card more than 2 months ago in August, but I have still not received my credit card on my Raipur address.it is showing in my NetBanking login but I have not received card yet.also the charge of 1700 is showing in my account however yearly charge is 1000 as told to me by the credit card representative.Also I didn't received any call from axis customer care regarding my credit card limit.When we talked to customer care to close my credit card, they told me to pay 1700 rs., then they will close my credit card.I have not received my credit card yet and I have to pay 1700 rs. to close the credit card which I have not received.This kind of behaviour is intolerable.
              This behaviour is intolerable.

              Raipur address - flat no. 168, Radha vihar, Santoshi nagar, near to Sai diagnostic center.
              Pincode :492001
              Axis Bank customer support has been notified about the posted complaint.
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                P
                Piyush25031
                Oct 19, 2020
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                Address: Muzaffarpur

                As per the RBI Guidelines, balance in the saving account cannot be made negative solely on account of levy of charges for non maintenace of minimum balance. But in my case, balance has been made negative even after having zero balance in the account.
                Axis Bank customer support has been notified about the posted complaint.
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                  H
                  Himansu Dwivedi
                  Oct 19, 2020
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                  Address: Dadanagar Kanpur

                  Mere account s 1295 rs consolidated aur 233 rs gst bta kr rupaye debit kr diyai.debit k bad koi information nhi thi aur customer care s bat krnai pr kha details update nhi hui hai aap 24hours k bad contact krna .i need money emergency hai.please refund my money in my account
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                  Maine customer care s contact kiya but woh mujhe consolidated charges ki full details provide nhi kra ske . Please charges ki details provide krai ya refund kijyai
                  Reply
                  Mera consolidated charges 665 rs total hai but debit 1295rs gst 233rs kyu debit hua

                  Without inform debit consolidated charges - Comment #3750811 - Image #0
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                    C
                    [email protected]
                    Oct 19, 2020
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                    Dear Axis bank team
                    This is bring into your kind information during covid 19 period we have not paid for loan EMI on time, because that time my self Mr. raj kumar suffering for covid 19 & my all family also.
                    in my accounts applied the charges of 35000 rs.
                    i request to you axis bank team my all saving is lost in during lockdown period and my salary also not more for paid the your charges .
                    I request to you please remove the my accounts charges, so essay to pay my EMI regularly .

                    MY ACCOUNTS DETAILS ARE : [protected]
                    My Name :- Raj kumar, Mobile no :- [protected]
                    Email id : [protected]@gemail.com

                    iam waiting the response from axis bank team.

                    Thanks & Regards
                    Raj Kumar
                    Mobile no :- [protected]
                    Axis Bank customer support has been notified about the posted complaint.
                    Nov 04, 2020
                    Updated by [email protected]                     but not get any solution
                    Nov 07, 2020
                    Updated by [email protected]                     Dear Axis bank
                    This is last request for above concern .
                    Because axis bank team not resolved my issue, and upcoming month charges added in my accounts. if you are not resolved my issue ASAP then axis bank are responsible for that charges. go for consumer court

                    Regards
                    Rajkumar
                    [protected]
                    View replies
                    Reminder you !!!

                    till we not get any solution...
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                      P
                      Periyasamy M
                      Oct 18, 2020
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                      Address: Opposite to bus stand, Hosur.

                      Consolidated charges debited Rs. 236 in my salary account but for what purpose there is no reason.
                      Acc no:[protected]
                      Ifsc code:UTIB0000535
                      Axis Bank customer support has been notified about the posted complaint.
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                        Y
                        Y. George.
                        from Delhi, Delhi
                        Oct 18, 2020
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                        Address: M/s Ali Exoress, CHINA.

                        Payment Failed
                        This payment has been declined by your card issuer. Error code: CSC_7200015
                        Suggestion
                        Contact your card issuer for more details, or use a different card/payment method.

                        I have sent an email to M/s Axis Bank customer care . I received only AUTO
                        Generated reply for acknowledgement.and not the reason for the payment failed.
                        I was using material on line from M/s Ali Express. Now I don't have the received the reply the reason for failure of Payment.
                        Axis Bank customer support has been notified about the posted complaint.
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                          S
                          sathwika bp
                          Oct 17, 2020
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                          Address: Cunningham road Bangalore

                          Dear Team,

                          I recieved statement in my pass book telling my account (acc no : [protected]) is debited with Rs 118 on 15th Oct 2020. This message is popped up twice as in my account is debited twice with Rs118.

                          I don't think I have issued any such mandate.
                          Could you please help me to figure out what is going on and if it is fake please help me to stop it.

                          Thanks and Regards
                          Sathwika
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                            A
                            Annapoorna n
                            from Powai, Maharashtra
                            Oct 17, 2020
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                            Address: SUBBANNA GARDEN ,3RD MAIN,3RD CROSS,VIJAYNAGAR

                            I have blocked my old credit card and requested for a new one but the new card till not received yet and am not able to track were i need to go or call . And also i went to my home branch and they said like need to talk with customer care we are not authority for that . Hence i called customer care as well but that is also connecting then whoom do i contact for this
                            Axis Bank customer support has been notified about the posted complaint.
                            Oct 19, 2020
                            Updated by Annapoorna n                             Again iam receiving this type of msg...But no update from the side of axis bank.

                            Your AXIS Bank creditcard xx1585 has returned to us. Pls call customer service[protected],[protected]Tollfree) for details
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                              S
                              Shiv Sharma Hasteer
                              Oct 16, 2020
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                              I had a current account with axis bank before GST implementation And my firm was already closed in 2016.
                              As per my knowledge banks cannot make the current account active without any GST update.
                              I have never applied for GST for that firm because that firm was already shut down before 2017.
                              I was not using my account and i thought it was already deactivated. I didn't get any call for an update or something like that.
                              Now I saw it have -17300 something balance and 3-5k i already got charged in previous years.
                              Why should i pay these charges if i didn't use those services?
                              I need to waive of these charges along with the closure of this account.
                              I would like to move my all transactions of another company to axis bank with new account if i got this waive off.
                              Kindly help me out.
                              Axis Bank customer support has been notified about the posted complaint.
                              View replies
                              Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
                              Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                              Reply
                              Axis Bank Customer Care's response, Oct 19, 2020
                              Verified Support
                              Hi, we are unable to fetch the details with the given number, please share the registered contact number. Regards, Team Axis Bank.
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                                S
                                sagarrathee131288
                                from Powai, Maharashtra
                                Oct 16, 2020
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                                I transferred Rs 200 to my axis fastag wallet from my sbi account. but amount is not shown in my wallet
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                                  A
                                  Ajeet Goswami
                                  Oct 15, 2020
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                                  Address: Axis bank jabalpur

                                  Dear CEO of Axis bank

                                  My account has been blocked because I am unable to pay credit card bill due to covid 19 times total minimum amount 1 st was around 45 and next month 61 k minimum pay
                                  I can't able to pay this axis bank account is my salary account I can't change my account also my salary amount deduct also my expense amount deduct from Axis bank side and showing balance is zero

                                  Please help me what should I do also Axis bank person called me on daily basis I have already pay around 45 still my account showing zero balance

                                  Regards
                                  Ajeet
                                  Axis Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest.
                                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                  Reply
                                  Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
                                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                    A
                                    Anushri Mishra
                                    Oct 15, 2020
                                    Resolved
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                                    Resolved

                                    I have opened a zero balance account and as soon as the account activated I logged into internet banking and there is a negative balance of Rs 413 and there is no mention of the reason of those charges. The customer care is pathetic. They disconnected the call after few minutes of hold. All I can see on my account is there is lien amount of 413 and no one is telling me why my balance is in negative.
                                    Oct 22, 2020
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Oct 15, 2020
                                    Updated by Anushri Mishra                                     I have opened a zero balance account and as soon as the account activated I logged into internet banking and there is a negative balance of Rs 413 and there is no mention of the reason of those charges. The customer care is pathetic. They disconnected the call after few minutes of hold. All I can see on my account is there is lien amount of 413 and no one is telling me why my balance is in negative.
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