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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 149

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K
khan abdul rahim
Sep 7, 2020
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Respected sir/mem
I am abdul rahim khan from mumbai
Ihave open a new salary account in axis bank in last month 28/8/2020. I have received startup kit.
This is my account details
Axis bank
Name: abdul rahim khan
A/c no:[protected]
Bank name:axis bank
Ifsc code:utib0002493
Branch:pant nagar (Ghatkopar east).
But at this time my account not active.
I have a call to executive but she is no reply my call and msg
Please help me

Regards
Abdul rahim khan
[protected]
Aug 14, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2020
Axis Bank Customer Care's response
Hi, we wish to inform you that we have escalated your concern and you shall be responded shortly. Regards, Team Axis Bank
How much time required because i have rajesterd my complaint 2days before.what is current status my complaint.
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    rakeshg3342
    Sep 7, 2020
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    I have a account with axis bank which i did not use for a while. Recently i have visited nearest branch, submitted my kyc and reactivated it again. But soon it went into debit frozen state. I called customer care and home branch on phone, they have informed i have a lien amount by my loan and some account non maintenance charges. I approached loan center and got removed the loan related lien amount. Now in my account, there is a lien amount related non maintenance of account. I deposited more than required amount but the lien was not removed and as well debit frozen state is also not removed. I approached call center and home branch on phone regarding removing my lien related to non maintenance charges and also to remove debit frozen state. But they have no clue what to do next to solve my problem. Because they cannot remove debit frozen state, my loan emi standing instruction got bounced and i had to pay extra amount as bouncing charges. I have repeatedly approached call center but they cannot provide a solution. Once it is removed from debit frozen, i wants to make it my salary account.
    My account number : [protected]
    +1 photos
    Axis Bank customer support has been notified about the posted complaint.
    Sep 08, 2020
    Updated by rakeshg3342
    I had a loan on this account which I had not paid for sometime due to financial issues. Now I cleared all my dues and the remaining terms of loan are regularized. Is this has to do something with my bank account status as debit frozen. If so how many days it will take to update it and unfreeze it.
    Verified Support
    Sep 08, 2020
    Axis Bank Customer Care's response
    Hi, we regret the inconvenience caused. We request you to share the branch details where you have visited to check and assist further. Regards, Team Axis Bank.
    Sep 08, 2020
    Updated by rakeshg3342
    I have contacted my home branch on phone that is Jayanagar 7th block, Bangalore, Karnataka and also visited nearest branch directly in Hyderabad that is DD colony branch. Also contacted customer call center on toll free number several times.
    Sep 13, 2020
    Updated by rakeshg3342
    Axis bank given a wrong information that lien amount on my bank a/c will be removed on second Saturday and then debit frozen state will be lifted. Yesterday, was second Saturday and neither the lien was lifted nor the debit frozen state.
    Today, one customer executive tried to misguide me by saying that I have 37444 pending amount on loan. Actually, that was my outstanding loan amount which was to be cleared in next 13 months(term is still 13 months to go to finish).I don't understand whether they are trying to fool us and just buy the time or they are incompetent to do their job roles?
    Sep 13, 2020
    Updated by rakeshg3342
    If not solved within a week then I am going to banking ombudsman. I am loosing my patiency..
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      rakeshg3342
      Sep 7, 2020
      Resolved
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      Debit Frozen account

      I have a account with axis bank which I did not use for a while. Recently I have visited nearest branch, submitted my KYC and reactivated it again. But soon it went into debit frozen state. I called customer care and home branch on phone, they have informed I have a lien amount by my loan and some account non maintenance charges. I approached loan center and got removed the loan related lien amount. Now in my account, there is a lien amount...
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      Amanjot Singh1
      Sep 6, 2020
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      Hello there

      I have cancelled my membership plan on 26 august 2020 my membership plan was cancelled successfully. But one assist service debited balance of 1399 rs from my axis bank account on 29 august 2020. After it i told it to one assist service customer care they told me that money will be refunded by 1 september 2020 and money didn't refund yet

      Please help me to refund my money
      Name-amanjot singh
      Mobile no-[protected]
      +2 photos
      Sep 11, 2020
      Complaint marked as Resolved 
      Resolved
      Axis Bank customer support has been notified about the posted complaint.
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        Devdatt Vilas Kote
        Sep 6, 2020
        Resolved
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        Resolved

        Dear sir/madam
        I had salary account with axis bank which got converted to saving account in feb 2018 when I left my job and Now I want to close my bank account so I visited to branch but they are not able to help because this account have
        non maintaining charges of -8890 as of now.
        Aug 8, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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          hamid2
          Sep 6, 2020
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          Address: Dohuakuri , Joredighi Banshihari, 733121Dakshin Dinaj pur,

          I have applied a loan on online they have provided document of loan on WhatsApp and they taken money Rupees, 2100 then I got message the loan amount hold in Rbi for Processing charge Rupees, 12000 then I felt dout till now i don't received any loan
          Bellow details mentioned about of fraud person
          A/C Number- [protected]
          IFSC- sbin0000001
          Mobile number-[protected]
          Axis Bank customer support has been notified about the posted complaint.
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            Allen Fernandes
            Sep 5, 2020
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            Address: Pune

            I am unable to register for internet banking even though i have a savings account with customer ID. It keeps saying invalid user credentials.
            +1 photos
            Axis Bank customer support has been notified about the posted complaint.
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              satishsoft
              Sep 4, 2020
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              Address: Axis Bank , Pallavaram , Chennai

              In this covid-19 pandemic time, axis bank has blocked my monthly maintaining minimum axis bank savings account money 10, 000 (Lien balance) locked 8, 000 for my axis credit card payment. Who has given the authorization to credit card department to hold my savings bank account money. Need to take action on this immediate with effect.

              - sathish.
              Aug 8, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Hi, we request you to share your registered contact details for us to check further. Regards, Team Axis Bank.
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                Ashwini Dev
                Sep 4, 2020
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                NOC

                Address: Hyderabad

                Hi, i had axis bank credit card written off bill which was paid 2 months ago and when i requested axis bank to provide noc or send a report to cibil team so my cibil score gets updated, axis bank is refusing to provide noc...
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                Navaneedhan Mani
                Sep 4, 2020
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                I have downloaded a freecharge app. I did not know if money added to the freecharge account the emi required to pay to the bank. (They specified only used money required to pay interest). I have added money twice to my freecharge account. I want to cancel the two transactions by not initiating emi.
                Transaction id 1 : ac4a7jmzbqyr985w_de[protected]-[protected]_1 - 20000
                Transaction id 2 : ac4a7jmzbqyr985w_de[protected]-[protected]_1 - 10000
                Please cancel these two emi for me, because i have already planned emi. I can t bear 3000 every month for these two transactions.
                I don t want to withdraw the money to my bank account. Please get the money back to the bank. Please do not debit emi.
                This information i had send to the bank on july 4th. Frequently spoken to the customer care to cancel the loan. And complained the nodal also
                Given to nodal [it s been a surfer to me on non response communication from the bank.
                As early as possible in july i contacted the customer care chat but the executive said no transactions are done by me.
                15th august 2020 i got a message to pay emi for credit card xxxxxx8091 and 8075 (Rs. 907.25 and 1814.5) for the below mail detailed transactions.

                It s a kind of child behaviour i am getting in freecharge app and customer care in freecharge.

                Even axis bank nodal also not responded?

                My concern is i can t pay for my education with this freecharge transaction. If i want to pay a premium of lic - no it can t be done.
                On what basis do i need to pay interest to the bank with emi?

                Freecharge is on purpose to get the money on my name for their business. Until i agree. It is illegal to use my money.

                Could you cancel the emi in my bank account?

                Until i have not utilized the money i dont want to pay the emi, that s how i understood to make the transaction. But the bank asked me to pay with interest.
                Please cancel this transaction and emi schedule.]

                They replied to me no transactions are exist on my name to pay emi.

                But automatically they had debited my from my account

                Customer id :[protected]

                Brn-pymt-card-[protected] 1814.50
                Brn-pymt-card-[protected] 907.25 on 1 st september.

                What do i do?
                Axis Bank customer support has been notified about the posted complaint.
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                  B
                  Bgspl
                  Sep 4, 2020
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                  Address: 11, kashinath mullick lane

                  Ref:- credit card no:-[protected].

                  Dear sir,

                  With reference to my above axis bank credit card no., dtd.10/08/2020 at 4.15 p. M, receive a call and say calling from axis bank. Query for activation card and done fraud transaction for rs:- 75000 new luthra jewelle, rs:- 75000 new luthra jewelle and rs:- 24, 000 naveen jean respectively three transaction in my credit card a/c.

                  So many time raise complain in axis customer care/ bank. Bank reply customer share detail so liabilities to customer.

                  "fraud is an intentionally prepare a plan to unlawful gain"

                  "a man fraudulently represent himself as a bank representative and prepare a plan to unlawful gain is an fraudulent activities.

                  As soon the fraud took place we brought to bank notice, within 10 -1 5 minutes." i am senior citizen.

                  This is fraud kindly help us.

                  Thank & regards.
                  Shri gopal gupta
                  Axis Bank customer support has been notified about the posted complaint.
                  Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud.aspx and raise a fraud dispute for the referred transaction. We regret any inconvenience caused. Regards, Team Axis Bank.
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                    S
                    salakha gawas
                    Sep 4, 2020
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                    Resolved

                    Hey,

                    The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

                    Even though I don't have credit cards this bank has deducted the money from my saving account

                    A deduction of Rs 1042 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.
                    Aug 14, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 04, 2020
                    Axis Bank Customer Care's response
                    Hi, please share your registered contact number and we will get back at the earliest. Regards, Team Axis Bank.
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                      priyankagupta0804
                      from Bengaluru, Karnataka
                      Sep 3, 2020
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                      Hi, I am doing continuous follow-up with Axis Bank from last month 7 month since we got to know about the fraud transaction being carried out on credit card which was never delivered to me.

                      We also registered the complaint to near by Police station. We have got calls from bank many times but there is no resolution so far.

                      Please help.
                      Axis Bank customer support has been notified about the posted complaint.
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                        Ankit5145
                        from Mohali, Punjab
                        Sep 3, 2020
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                        Yesterday on 02.09.20 i have received few mails that some transactions was done on my Credit Card of Axis Bank, when I called the customer care I came to know that around 17 transactions was done on my credit card of amount around Rs. 8500+ although they have registered my complaint and I have also blocked my card immediately. But my concern is that when i have not received any OTP or any any message then how this can happen and it is a clear security breach. I appeal for the justice and this balance should be cleared from my credit card and should also not effect my CIBL score. My complaint no in axis bank is 62416863
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 03, 2020
                        Axis Bank Customer Care's response
                        Hi, we wish to inform you that concern is pending vide service request number 62416863 and shall be responded shortly. Regards, Team Axis Bank.
                        Sep 12, 2020
                        Updated by Ankit5145
                        Still i am receiving mails regarding the transaction attempts on my credit card. Kindly block my card permanently and take the necessary action soon.
                        Its around 20 days and the problem is still not resolved, neither any communication. Kindly update. My complaint no in axis bank is 62416863.
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                          San4884
                          Sep 3, 2020
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                          Hi.
                          Today at around 8:15 AM I withdraw 10000 Rs, in which I received a torn note of 500 rs. Why such not unusable curreny is being put in the ATM machines. Moreover, didn't able to reach for complaint about this. Feeling very sad.
                          Axis Bank customer support has been notified about the posted complaint.
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                            Bharat k p
                            from Ahmedabad, Gujarat
                            Sep 2, 2020
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                            Hi this is bharat. I have got a voucher of myntra through axis bank edge rewardz points and i have lost it without redeemimg it. I was trying to contact customer support for the past 2 weeks and no one is responding. The customer support was pathetic. Everytime i was being asked to hold the line, and support executive are not giving proper response. Utter failure from ur side.
                            Dont make excuses like, it is the time of covid bcoz All other operations are being done normal in your bank. Also dont ask me to send a mail to you. I have already done it. I want the resolution asap.
                            Axis Bank customer support has been notified about the posted complaint.
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                              saradindu8972
                              Sep 2, 2020
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                              Resolved

                              I applied for an axis bank credit card online. I do not have any account in Axis Bank. However after verification courier service delivered me that card. I already obtain few other bank"s credit card where I do not have any savings account. But in this case I could not login my axis bank credit card because to login i must have internet banking and interestingly for internet banking i must have a savings account. SO HONOURABLE AUTHOROTY WHY DID YOU GIVE ME THE CARD WHEN THERE IS NO WAY TO ACCESS OR LOGIN THROUGH IT? WHAT KIND OF WELCOME GIFT IS THIS? Obviously i asked for credit card. But you gave me that and there was no condition to open savings account!!! Kindly reply.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Hi, please share your registered contact number and we will get back at the earliest. Regards, Team Axis Bank.
                              saradindu8972's [Complaint's author] reply, Sep 3, 2020
                              my contact no is 8670122833. mail id [email protected]
                              Hi, please share the registered contact number and we will get back to you at the earliest. Regards, Team Axis Bank.
                              saradindu8972's [Complaint's author] reply, Sep 3, 2020
                              my contact no is 8670122833. mail id [email protected]
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                                Padmaja Jangam
                                Sep 2, 2020
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                                Address: bangalore

                                I have done payment to movers and packers for 20000 and its marked as suspect transaction. Please help resolve this as soon as possible
                                Axis Bank customer support has been notified about the posted complaint.
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                                  hansa gurwani
                                  Sep 1, 2020
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                                  Address: Bhopal
                                  Website: Pf

                                  I worked for 2 months in axis bank..i withdraw my pf and they settled it but then i was not able to withdraw my previous company pf so they thought me to transfer my pf to axis bank trust but now i am not abls to do that..from last 1month i am not getting any reply from axis hr
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Hi, please share your conctact number along with your e-mail ID and we will get back to you at the earliest. Regards, Team Axis Bank.
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                                    SharayuD
                                    Sep 1, 2020
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                                    I've paid all my bills on time and yet unexplained charges were applied on my credit card, despite of having an auto-debit in place.
                                    Axis Bank customer support has been notified about the posted complaint.
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