Axis Bank Complaints & Reviews

Dear Team,
I am unable to login to my account due to session time out issues. I have mailed to the concerned team as well. Please look into the issue as soon as possible.

I am using the axis credit card from last 2 years and now have some financial problem to pay the amount on regular basis due to my job change. So i hereby request you to convert the balance outstanding amount into 24 month EMI. It’s easy to pay the bill on monthly basis.
Otherwise its difficult to pay the monthly amount. I request you to please do the needful.

Dear team,
Please find the below details:

Name : vijay bhakte
Dob:30/05/1987
Application reference number: c1-[protected]-c1

Last 12th aug 2020 i have applied for credit card and i have received sms on same time 12.08.2020 your credit card has been approved and axis bank executive will call you shortly to schedule an appointment for kyc documents to be pickup and then on 21st aug 2020 executive was pickup my all kyc documents, salary slip etc. And also done aadhar authentication through tab and finger print scanner. But still i am not getting any further update in my credit card, when i call customer care they are telling your application is in process, but myself received approved confirm, what is going on i don't know, please check and revert back.

Regards
Vijay bhakte
Mob no: [protected]

Hi, I have opened a corporate salary account with axis Bank under the supervision of mr. Subhadeep Dutta. The branch is Akansha more, Kolkata. More than one and a half month has passed. The salary has been credited in the account but neither the bank representative nor the courier service are taking any initiation to deliver the kit to my given home address. Utterly disappointed with the service of Axis Bank.

Axis bank fasttag was issued along with the vehicle at the time of purchase. When it was setup originally, it gave a lot of trouble, however the call center helped us through this. This was in november 2019.

When trying to recharge the account now, the amount was returned with the message that it exceeds limit. On following up with the call center they mentioned that the account is blocked as KYC is not done. This is after having submitted all the documents at the time of vehicle purchase.

I fail to understand how they can hold/black list and account when we have already submitted all the documents and it is a failure on the banks side to perform the updates on thei systems

To,

The head office,

Axis bank,

Pandurang budhkar marg, worli

Mumbai - 400025

Respected sir,

I am starlin stephen bank holder of hdfc bank and kotak mahindra bank - coimbatore (Tamil nadu). I made transaction to one of your account holder through google pay upi. On, 8th sept. But they are scammer and later tried to contact them but no response to get back my money. I made around 26, 500rs. I attached my screen shots with transaction details in this mail to verify. I kindly request you to get back my refund amount from wrong transaction account. As soon as possible verify from your side. I hope you will help about this issue. I shall be thankful to you.

Take further action on them, they are your account holders.in case you need support, sure i will do police complaint raise on them.

My contact number: [protected], [protected]

Yours faithfully,

Starlin stephen

Hi,

This is with reference to my multiple complaints dated as below to axis bank on all the possible email ids, phone, bank branch since march 2020:-

18th march 2020, 18th june, 21st june, 24th june, 7th july, 30th august, 1st september, 5th september and 1 in the bank on 5th september 2020 – kalkaji branch

I would like you to note the following: -

1. My registered mobile number in the bank is [protected] (This has been verified and confirmed by the kalkaji brach of axis bank) - however, i am not receiving any messages of my transaction of any my cards, no otp messages, no credit card statement messages, no intimation of any transaction
2. Axis customer care number employees are not accepting my complaints since march’20 (Lockdown period) – reason shared by them – mobile number not registered

• the case is of a fraudulent transaction for which there was no message received to me from axis bank
• the fraudulent transaction has been done from my add on card which never got activated by me till date
• since march as it was a lockdown period for india, axis bank customer care refused to register my complaint on phone stating this is not my registered mobile number whereas bank branch is confirming this number as my registered mobile number.
• hence, i was constantly mailing on the email ids of axis bank as per the dates stated above
Case:-
There is a transaction made on my add on credit card, card number – [protected] on 5th december 2019
6. As shared, i am not getting any transaction intimation message on my registered mobile and no otp messages are being received. There was no transaction message received for this transaction as well
7. This card has never got activated by me till date it is still in original envelope and in my custody.
8. Since i did not receive any message, i was not aware that any fraudulent transaction has been made on my card
9. I received first message from axis bank in march for the outstanding amount. Which was a surprise to me as i didn’t use that card.
10. Since so many years, i have not received any message on my credit card statement generated, outstanding amount, transaction etc. Till date i do not receive any statement messages on my card from axis bank to inform me that whether my card has been used anywhere and what is the outstanding amount i have to pay.

Post received the message i got alerted and reached axis bank on my transaction and informing axis bank to do the investigation. As it was a lockdown period, i was unable to go to the bank to register my compliant. Hence, i called customer care and to my surprise they refuse to take my complaint and ask me to call from my previous number (Which i am not using anymore its been more than 6 years)

Hence, i started emailing. However, there was no resolution on my email complaints.

Now after so many complaints there has not been any investigation done till date on that fraudulent transaction and there is big amount of late fee being charged on my card every month.

This kind of support and customer service from such a reputed bank is unacceptable. The bank is unable to provide basic service of message intimation and customer support is refusing to take my complaint.

I look forward for your support in resolving the issue. As i have been charged for the amount which i have not spent and bank is not listening to me. Kindly help getting the fraudulent transaction amount removed and late fee removed from my card.

Thanks for your support

—
Warm regards,
Vineeta arora
[protected]

Respected sir/mem
I am abdul rahim khan from mumbai
Ihave open a new salary account in axis bank in last month 28/8/2020. I have received startup kit.
This is my account details
Axis bank
Name: abdul rahim khan
A/c no:[protected]
Bank name:axis bank
Ifsc code:utib0002493
Branch:pant nagar (Ghatkopar east).
But at this time my account not active.
I have a call to executive but she is no reply my call and msg
Please help me

Regards
Abdul rahim khan
[protected]

I have a account with axis bank which i did not use for a while. Recently i have visited nearest branch, submitted my kyc and reactivated it again. But soon it went into debit frozen state. I called customer care and home branch on phone, they have informed i have a lien amount by my loan and some account non maintenance charges. I approached loan center and got removed the loan related lien amount. Now in my account, there is a lien amount related non maintenance of account. I deposited more than required amount but the lien was not removed and as well debit frozen state is also not removed. I approached call center and home branch on phone regarding removing my lien related to non maintenance charges and also to remove debit frozen state. But they have no clue what to do next to solve my problem. Because they cannot remove debit frozen state, my loan emi standing instruction got bounced and i had to pay extra amount as bouncing charges. I have repeatedly approached call center but they cannot provide a solution. Once it is removed from debit frozen, i wants to make it my salary account.
My account number : [protected]

Hello there

I have cancelled my membership plan on 26 august 2020 my membership plan was cancelled successfully. But one assist service debited balance of 1399 rs from my axis bank account on 29 august 2020. After it i told it to one assist service customer care they told me that money will be refunded by 1 september 2020 and money didn't refund yet

Please help me to refund my money
Name-amanjot singh
Mobile no-[protected]

Dear sir/madam
I had salary account with axis bank which got converted to saving account in feb 2018 when I left my job and Now I want to close my bank account so I visited to branch but they are not able to help because this account have
non maintaining charges of -8890 as of now.

I have applied a loan on online they have provided document of loan on WhatsApp and they taken money Rupees, 2100 then I got message the loan amount hold in Rbi for Processing charge Rupees, 12000 then I felt dout till now i don't received any loan
Bellow details mentioned about of fraud person
A/C Number- [protected]
IFSC- sbin0000001
Mobile number-[protected]

I am unable to register for internet banking even though i have a savings account with customer ID. It keeps saying invalid user credentials.

In this covid-19 pandemic time, axis bank has blocked my monthly maintaining minimum axis bank savings account money 10, 000 (Lien balance) locked 8, 000 for my axis credit card payment. Who has given the authorization to credit card department to hold my savings bank account money. Need to take action on this immediate with effect.

- sathish.

Hi, i had axis bank credit card written off bill which was paid 2 months ago and when i requested axis bank to provide noc or send a report to cibil team so my cibil score gets updated, axis bank is refusing to provide noc

I have downloaded a freecharge app. I did not know if money added to the freecharge account the emi required to pay to the bank. (They specified only used money required to pay interest). I have added money twice to my freecharge account. I want to cancel the two transactions by not initiating emi.
Transaction id 1 : ac4a7jmzbqyr985w_de[protected]-[protected]_1 - 20000
Transaction id 2 : ac4a7jmzbqyr985w_de[protected]-[protected]_1 - 10000
Please cancel these two emi for me, because i have already planned emi. I can t bear 3000 every month for these two transactions.
I don t want to withdraw the money to my bank account. Please get the money back to the bank. Please do not debit emi.
This information i had send to the bank on july 4th. Frequently spoken to the customer care to cancel the loan. And complained the nodal also
Given to nodal [it s been a surfer to me on non response communication from the bank.
As early as possible in july i contacted the customer care chat but the executive said no transactions are done by me.
15th august 2020 i got a message to pay emi for credit card xxxxxx8091 and 8075 (Rs. 907.25 and 1814.5) for the below mail detailed transactions.

It s a kind of child behaviour i am getting in freecharge app and customer care in freecharge.

Even axis bank nodal also not responded?

My concern is i can t pay for my education with this freecharge transaction. If i want to pay a premium of lic - no it can t be done.
On what basis do i need to pay interest to the bank with emi?

Freecharge is on purpose to get the money on my name for their business. Until i agree. It is illegal to use my money.

Could you cancel the emi in my bank account?

Until i have not utilized the money i dont want to pay the emi, that s how i understood to make the transaction. But the bank asked me to pay with interest.
Please cancel this transaction and emi schedule.]

They replied to me no transactions are exist on my name to pay emi.

But automatically they had debited my from my account

Customer id :[protected]

Brn-pymt-card-[protected] 1814.50
Brn-pymt-card-[protected] 907.25 on 1 st september.

What do i do?

Ref:- credit card no:-[protected].

Dear sir,

With reference to my above axis bank credit card no., dtd.10/08/2020 at 4.15 p. M, receive a call and say calling from axis bank. Query for activation card and done fraud transaction for rs:- 75000 new luthra jewelle, rs:- 75000 new luthra jewelle and rs:- 24, 000 naveen jean respectively three transaction in my credit card a/c.

So many time raise complain in axis customer care/ bank. Bank reply customer share detail so liabilities to customer.

"fraud is an intentionally prepare a plan to unlawful gain"

"a man fraudulently represent himself as a bank representative and prepare a plan to unlawful gain is an fraudulent activities.

As soon the fraud took place we brought to bank notice, within 10 -1 5 minutes." i am senior citizen.

This is fraud kindly help us.

Thank & regards.
Shri gopal gupta

Hey,

The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

Even though I don't have credit cards this bank has deducted the money from my saving account

A deduction of Rs 1042 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

Hi, I am doing continuous follow-up with Axis Bank from last month 7 month since we got to know about the fraud transaction being carried out on credit card which was never delivered to me.

We also registered the complaint to near by Police station. We have got calls from bank many times but there is no resolution so far.

Please help.

Yesterday on 02.09.20 i have received few mails that some transactions was done on my Credit Card of Axis Bank, when I called the customer care I came to know that around 17 transactions was done on my credit card of amount around Rs. 8500+ although they have registered my complaint and I have also blocked my card immediately. But my concern is that when i have not received any OTP or any any message then how this can happen and it is a clear security breach. I appeal for the justice and this balance should be cleared from my credit card and should also not effect my CIBL score. My complaint no in axis bank is 62416863