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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 160

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WaZ85
Jun 14, 2020
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Address: Hyderabad

What an absolute let down this bank is. I opened account hoping i will get good service but now the amount they are charging every month as consolidated charges is mind boggling last 2 months 4000+ rupees and the trend continues this month my balance is -7400 which are just charges. Wow i have no credit card or any credit connection with this looting bank. I called banker he says this are charges like seriously? 4000, 7000 charges every month? I asked break down he says deposit charges hai like seriously 7k deposit charges for deposits not more than 2lc.. What a let down i would clearly say this bank is absolute let down and charges are just beyond pathetic. They charge you money like no other bank
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2020
Axis Bank Customer Care's response
Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
Jun 15, 2020
Updated by WaZ85
Kindly contact me on [protected] or email : [protected]@gmail.com
My registered number is [protected] and email ; [protected]@gmail.com I look forward for ur response
Axis Bank Customer Care's response, Jun 15, 2020
Verified Support
Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details. https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Regards, Team Axis Bank
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    Mainak bhattacharya
    Jun 14, 2020
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    Address: Santoshpur , axis bank

    Did you all know that axis bank is the most unsafe bank? Let's consider a situation where a customer pays you to your bank account in exchange for a service and then after having the received the service, the customer felt like he wants his money back to cheat you. All the customer has to do is contact axis bank and a lien would be put on that money basically meaning that the money is accessible to you and axis bank does not even bother to notify you about it. They can simple put lien without notifying you. And therefore, your money that you thought belongs to you is at the mercy of axis bank
    Axis Bank customer support has been notified about the posted complaint.
    Hi, we regret the inconvenience caused. Please provide us with details of your specific concern along with your registered contact number through a DM and we will get back at the earliest.
    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
    Mainak bhattacharya's [Complaint's author] reply, Jun 29, 2020
    my registered number is 8910719384
    I had sent you my number months ago ?? still no action ?? what a pathetic service
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      Suresh 85
      from Delhi, Delhi
      Jun 14, 2020
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      Resolved

      IRCTC Refund not credited

      Hi team,

      My train tickets got cancelled due to covid 19 and from irctc they refunded the money to my axis bank account but it's not yet credited. And the transaction i'd is [protected] / [protected] so take necessary action and give me the refund credited on my account.

      Regards,
      Suresh
      +91 [protected]...
      +1 photos
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      Sridevi Uday Kumar
      Jun 13, 2020
      Resolved
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      Resolved

      I was having axis bank edc machine n hold current a/c in same bank, we we're not using edc machine past 2 yrs.. Now thy deducted 8850rs as annual fee.. I went directly to bank n complaint given but thy said there will contact number behind edc machine u cal tat number n giv complain.. But now i lost my edc machine how to complain i don't no.. Thy have deducted 8850 rs not kept in reserve.. How do i get my amount back, can anyone pls help me in this pandemic situation
      Aug 9, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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        Musarrat Jehan
        Jun 13, 2020
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        Sir
        I am trying to login to my mobile app but when i do so it says generic failure... Unable to send sms. At present i am in uae and am in great problem. Though i can receive sms on my registered mobile number here too.
        Please resolve my problem.
        Axis Bank customer support has been notified about the posted complaint.
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          YashikaSatpal
          Jun 12, 2020
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          All balance was debited from my axis account without any prior notice last month. After lots of mail and calls they told me that we will send you the dd for the amount to you home address however its been a month i haven't received any dd and when i ask them they told me that in this covid situation we are not able to delivered it. I sent them 15 20 mails for follow up as all the services are open now they send me the same copy paste mail every. They are not even ready to listen to me.

          In this covid situation i'm also facing many issue and they taken all my money without any notice. I ask them to provide some other solution like transfer the amount to a different amount or adjust the amount with the credit card which was link to the account but they never replied.

          They send notice for cc payment and to buy loan why can't they send us the prior notice before debiting any amount from our account.
          Axis Bank customer support has been notified about the posted complaint.
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            sunday9005
            Jun 12, 2020
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            Resolved

            Given this carona situation i am stuck in different country, since axis bank compounded my interest drastically, i tried to deposit my savings account with required amount to pay my credit card, they now say my savings account is marked lean and i cannot use funds i deposited to pay my credit card, and being stuck in other country and given the situation axis bank is telling if you want this resolved go to a physical bank and fill some form and follow. All i want is take the money i deposited in my savings account and clear off my credit card payment due
            Aug 9, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
            Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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              ashvraj
              Jun 12, 2020
              Resolved
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              Resolved

              Address: C-602 AKASH PARISHAR CHANKYA PURI AHMEDABAD

              Dear sir

              I am applied for covid -9 montarium inspite of my june'20 home loan emi deduction with any prior message on my register mobile for deduction the same.

              On last day of emi 10th june'20 i have received message that your emi is initiated, before that i am not received any message from bank.

              So you are requested to please refund my june emi & revert back to us urgently.

              Regards

              Ashish shah
              Aug 9, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 13, 2020
              Axis Bank Customer Care's response
              Hi, we wish to inform you that we have escalated the concern and you shall be responded in the referred matter shortly. Regards, Team Axis Bank.
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                manibecs
                from Mumbai, Maharashtra
                Jun 11, 2020
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                Address: Tiruchengode Namakkal Dt

                I have used my AXIS Bank ATM card on 2nd jun 2020 03:31 PM at TMB ATM, Tiruchengode Namakkal Dt. When I was using my card to withdraw the amount of Rs. 10, 000/-, I got the receipt with the message "TEMPORARILY UNABLE TO PROCESS" and when i checked the balance, the amount of Rs. 10, 000/- was debited from my account (Axis Bank : [protected]).

                On the same day, I raised a complaint with AXIS Customer Care Support team and the request no :SAK[protected] for the above issue and the Support Executive confirmed that the amount will get reverted within 24 hrs.
                Then the amount of Rs.10000 was credited on 3rd jun 2020. But immediately the amount (Rs.10, 000) was debited automatically from the account without my knowledge.

                Please revert the amount as early as possible. And also kindly do let me know, how can the amount get debited on 3rd June without my knowledge.

                Please do mail back or call me at +91 [protected] for any information.
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                Axis Bank customer support has been notified about the posted complaint.
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                  Pushpendra Jangid
                  Jun 11, 2020
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                  Address: nadbai bharatpur

                  My fastag account is debited wrongly towards some adjustment fee. Company is suppose to give me back the wrongfully charged money.
                  +4 photos
                  Axis Bank customer support has been notified about the posted complaint.
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                    Navjot95
                    Jun 11, 2020
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                    Axis bank — harassment calls for credit card recovery

                    I am getting 50-60 calls every day to make payment, i had clearly said them that i don't have job to make payment but they don't understand, and trying to fool me... Mentally harassing me too much.. I am frustrated from these calls, these small recovery agencies don't follow rules i am getting calls from this number nowadays[protected], take action and stop asking for money, i will pay once i have or else i file complaint for mentally harassing me amd see you in court.
                    Axis Bank customer support has been notified about the posted complaint.
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                      Sidhaant Sonii
                      Jun 11, 2020
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                      Address: Sector 9 rohini delhi 110085

                      On 16 th of april i paid my full credit card payment to axis bank amount of rs 47350 now that amount is locked in lien by axis bank from more than 2 months. They are making customer stupid. I called customer care several times. Stupid customer service people say to talk to credit card department and credit card department says to visit branch and in the meanwhile they are charging me interest and saying to pay the full amount again with chargeable interest. Kindly return my money back.
                      Axis Bank customer support has been notified about the posted complaint.
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                        pranabekka
                        Jun 10, 2020
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                        Resolved

                        I opened an axis asap savins account in my hometown delhi a few months ago.
                        Yesterday i got a message and email saying that my asap account has been closed due to incomplete kyc.
                        There are two reasons i could not complete the kyc in time. First, for a few months i was studying in mumbai, and second, i am now unable to go back to delhi because of the lockdown.
                        I can find no way to reach customer support about my specific issue, because their complaints redressal service does not have a specific field for asap accounts being closed. Also, i cannot reach their customer helplines for any help or guidance about how to resolve the issue.
                        Oct 30, 2020
                        Complaint marked as Resolved 
                        The issue is now RESOLVED: Axis bank sends a Demand Draft with the account funds to the registered address in a few working days. It was delayed by some weeks due to the pandemic. I was also informed by my branch (I went back to Delhi to resolve the issue) that I could visit any Axis branch across India and they could give me the Demand Draft directly, on behalf of Axis Bank. I would still have liked at least a month's notification about incomplete KYC, and I would have also liked instructions about what to do when my account was closed--a one-line email would have helped. However, on visiting my branch, they were very helpful, and promptly resolved my issues.
                        Axis Bank customer support has been notified about the posted complaint.
                        Jun 10, 2020
                        Updated by pranabekka
                        Additionally, I am unable to reach the number that was provided in the SMS.
                        Verified Support
                        Jun 10, 2020
                        Axis Bank Customer Care's response
                        Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
                        Jun 12, 2020
                        Updated by pranabekka
                        I was notified on 8th July that I had 12 months to complete my KYC, which means the account should not be shut till 8th July.

                        Images attached.

                        Oct 30, 2020
                        Updated by pranabekka
                        The issue is now RESOLVED:

                        Axis bank sends a Demand Draft with the account funds to the registered address in a few working days. It was delayed by some weeks due to the pandemic.
                        I was also informed by my branch (I went back to Delhi to resolve the issue) that I could visit any Axis branch across India and they could give me the Demand Draft directly, on behalf of Axis Bank.

                        I would still have liked at least a month's notification about incomplete KYC, and I would have also liked instructions about what to do when my account was closed--a one-line email would have helped. However, on visiting my branch, they were very helpful, and promptly resolved my issues.
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                          shivgohri
                          Jun 9, 2020
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                          Resolved

                          Address: 195 R, MODEL TOWN Yamuna Nagar Haryana,

                          Saving account no. :[protected]
                          Customer id no. :[protected]

                          Dear sir,
                          This is to inform you that i have applied for new cheque book for above saving account through axis bank app & also through sms so many times, but i have not received cheque book till date.

                          Shiv gohri
                          Cell # [protected]
                          Email id is [protected]@gmail.com
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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                            Alan Paul
                            Jun 9, 2020
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                            Your a/c is reversed rs 39.43 on[protected]:46:15 info: pur/erwinrosas com/newport news/erwinrosas com/seq no[protected]

                            Worried about how this happened,
                            With out any permission money got debited and revised after 1 day this happened several times
                            Axis Bank customer support has been notified about the posted complaint.
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                              sahil_kr
                              Jun 8, 2020
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                              I have opened an axis asap account a year ago and on 28th of may 2020 my account got closed with a message.* amount debited _. Axis anniversary closure kyc not completed.
                              My problem is i had money in my account and still have not got it through demand draft. I asked one customer support he said in 10 business days i will be getting it but still haven't got it yet.
                              Kindly look into this as i need the money and i was unaware of the kyc issue as i lived far from my home and couldn't come at home for kyc completion.
                              Axis Bank customer support has been notified about the posted complaint.
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                                Navjot95
                                Jun 8, 2020
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                                Address: Delhi

                                I am getting 50-60 calls every day to make payment, i had clearly said them that i don't have job to make payment but they don't understand, and trying to fool me... Mentally harassing me too much.. I am frustrated from these calls, these small recovery agencies don't follow rules i am getting calls from this number nowadays[protected], take action and stop asking for money, i will pay once i have or else i file complaint for mentally harassing me
                                Axis Bank customer support has been notified about the posted complaint.
                                Could you please attend my complaint, and am facing it from many months
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                                  Akshay998
                                  Jun 8, 2020
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                                  I have cleared all the dues5on my axis credit card in march 2020 however the account is still reflected as negative in my cibil report due to which i am unable to get an education loan. They are also not telling me the charges i will have to pay for removing negative status of the card. Kindly help.
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    sanjog2003
                                    Jun 8, 2020
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                                    Dear sir
                                    Please start my ecs from 10 of every month as regular before.
                                    By mistake i had availed covid 19 motorization facility till i had paid my emi by cash in axis bank. I already written to to axis bank local branch for starting my ecs again. If you not start my ecs again from this month, i will stop my montly emi by cash. (This is my 4 letter+sms+chating.

                                    Secondly i request you to reduce my emi monthly as per latest interest rate
                                    By rbi, otherwise i will transfer my loan to state bank of india immediately.

                                    My power house loan account no. Phr[protected] from aurangabad maharashtra.

                                    Thanks & regards, waiting for reply from your side
                                    Thanks
                                    Sanjay bapurao joglekar
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      Ishaan Khatiwala
                                      Jun 7, 2020
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                                      Resolved

                                      Address: nanpura bob bank atm booth

                                      When i went to atm for cash withdrawal using debit card of axis bank after completeing transection i had not got cash but allegedly amount of 10thousand has been shown deducted.
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/atmminimumca... and raise a dispute for the referred transaction. Regret the inconvenience caused. Regards, Team Axis Bank.
                                      @Ishaan Khatiwala Hi, sorry for any inconvenience. Please share the exact address of the Axis Bank ATM for us to check and assist you at the earliest. Regards, Team Axis Bank.
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