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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 160

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M
manibecs
from Mumbai, Maharashtra
Jun 11, 2020
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Address: Tiruchengode Namakkal Dt

I have used my AXIS Bank ATM card on 2nd jun 2020 03:31 PM at TMB ATM, Tiruchengode Namakkal Dt. When I was using my card to withdraw the amount of Rs. 10, 000/-, I got the receipt with the message "TEMPORARILY UNABLE TO PROCESS" and when i checked the balance, the amount of Rs. 10, 000/- was debited from my account (Axis Bank : [protected]).

On the same day, I raised a complaint with AXIS Customer Care Support team and the request no :SAK[protected] for the above issue and the Support Executive confirmed that the amount will get reverted within 24 hrs.
Then the amount of Rs.10000 was credited on 3rd jun 2020. But immediately the amount (Rs.10, 000) was debited automatically from the account without my knowledge.

Please revert the amount as early as possible. And also kindly do let me know, how can the amount get debited on 3rd June without my knowledge.

Please do mail back or call me at +91 [protected] for any information.
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    Pushpendra Jangid
    Jun 11, 2020
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    Address: nadbai bharatpur

    My fastag account is debited wrongly towards some adjustment fee. Company is suppose to give me back the wrongfully charged money.
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      Navjot95
      Jun 11, 2020
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      Axis bank — harassment calls for credit card recovery

      I am getting 50-60 calls every day to make payment, i had clearly said them that i don't have job to make payment but they don't understand, and trying to fool me... Mentally harassing me too much.. I am frustrated from these calls, these small recovery agencies don't follow rules i am getting calls from this number nowadays[protected], take action and stop asking for money, i will pay once i have or else i file complaint for mentally harassing me amd see you in court.
      Axis Bank customer support has been notified about the posted complaint.
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        Sidhaant Sonii
        Jun 11, 2020
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        Address: Sector 9 rohini delhi 110085

        On 16 th of april i paid my full credit card payment to axis bank amount of rs 47350 now that amount is locked in lien by axis bank from more than 2 months. They are making customer stupid. I called customer care several times. Stupid customer service people say to talk to credit card department and credit card department says to visit branch and in the meanwhile they are charging me interest and saying to pay the full amount again with chargeable interest. Kindly return my money back.
        Axis Bank customer support has been notified about the posted complaint.
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          pranabekka
          Jun 10, 2020
          Resolved
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          Resolved

          I opened an axis asap savins account in my hometown delhi a few months ago.
          Yesterday i got a message and email saying that my asap account has been closed due to incomplete kyc.
          There are two reasons i could not complete the kyc in time. First, for a few months i was studying in mumbai, and second, i am now unable to go back to delhi because of the lockdown.
          I can find no way to reach customer support about my specific issue, because their complaints redressal service does not have a specific field for asap accounts being closed. Also, i cannot reach their customer helplines for any help or guidance about how to resolve the issue.
          Oct 30, 2020
          Complaint marked as Resolved 
          The issue is now RESOLVED: Axis bank sends a Demand Draft with the account funds to the registered address in a few working days. It was delayed by some weeks due to the pandemic. I was also informed by my branch (I went back to Delhi to resolve the issue) that I could visit any Axis branch across India and they could give me the Demand Draft directly, on behalf of Axis Bank. I would still have liked at least a month's notification about incomplete KYC, and I would have also liked instructions about what to do when my account was closed--a one-line email would have helped. However, on visiting my branch, they were very helpful, and promptly resolved my issues.
          Axis Bank customer support has been notified about the posted complaint.
          Jun 10, 2020
          Updated by pranabekka
          Additionally, I am unable to reach the number that was provided in the SMS.
          Verified Support
          Jun 10, 2020
          Axis Bank Customer Care's response
          Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
          Jun 12, 2020
          Updated by pranabekka
          I was notified on 8th July that I had 12 months to complete my KYC, which means the account should not be shut till 8th July.

          Images attached.

          Oct 30, 2020
          Updated by pranabekka
          The issue is now RESOLVED:

          Axis bank sends a Demand Draft with the account funds to the registered address in a few working days. It was delayed by some weeks due to the pandemic.
          I was also informed by my branch (I went back to Delhi to resolve the issue) that I could visit any Axis branch across India and they could give me the Demand Draft directly, on behalf of Axis Bank.

          I would still have liked at least a month's notification about incomplete KYC, and I would have also liked instructions about what to do when my account was closed--a one-line email would have helped. However, on visiting my branch, they were very helpful, and promptly resolved my issues.
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            shivgohri
            Jun 9, 2020
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            Resolved

            Address: 195 R, MODEL TOWN Yamuna Nagar Haryana,

            Saving account no. :[protected]
            Customer id no. :[protected]

            Dear sir,
            This is to inform you that i have applied for new cheque book for above saving account through axis bank app & also through sms so many times, but i have not received cheque book till date.

            Shiv gohri
            Cell # [protected]
            Email id is [protected]@gmail.com
            Aug 5, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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              Alan Paul
              Jun 9, 2020
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              Your a/c is reversed rs 39.43 on[protected]:46:15 info: pur/erwinrosas com/newport news/erwinrosas com/seq no[protected]

              Worried about how this happened,
              With out any permission money got debited and revised after 1 day this happened several times
              Axis Bank customer support has been notified about the posted complaint.
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                sahil_kr
                Jun 8, 2020
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                I have opened an axis asap account a year ago and on 28th of may 2020 my account got closed with a message.* amount debited _. Axis anniversary closure kyc not completed.
                My problem is i had money in my account and still have not got it through demand draft. I asked one customer support he said in 10 business days i will be getting it but still haven't got it yet.
                Kindly look into this as i need the money and i was unaware of the kyc issue as i lived far from my home and couldn't come at home for kyc completion.
                Axis Bank customer support has been notified about the posted complaint.
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                  Navjot95
                  Jun 8, 2020
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                  Address: Delhi

                  I am getting 50-60 calls every day to make payment, i had clearly said them that i don't have job to make payment but they don't understand, and trying to fool me... Mentally harassing me too much.. I am frustrated from these calls, these small recovery agencies don't follow rules i am getting calls from this number nowadays[protected], take action and stop asking for money, i will pay once i have or else i file complaint for mentally harassing me
                  Axis Bank customer support has been notified about the posted complaint.
                  Could you please attend my complaint, and am facing it from many months
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                    Akshay998
                    Jun 8, 2020
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                    I have cleared all the dues5on my axis credit card in march 2020 however the account is still reflected as negative in my cibil report due to which i am unable to get an education loan. They are also not telling me the charges i will have to pay for removing negative status of the card. Kindly help.
                    Axis Bank customer support has been notified about the posted complaint.
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                      sanjog2003
                      Jun 8, 2020
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                      Dear sir
                      Please start my ecs from 10 of every month as regular before.
                      By mistake i had availed covid 19 motorization facility till i had paid my emi by cash in axis bank. I already written to to axis bank local branch for starting my ecs again. If you not start my ecs again from this month, i will stop my montly emi by cash. (This is my 4 letter+sms+chating.

                      Secondly i request you to reduce my emi monthly as per latest interest rate
                      By rbi, otherwise i will transfer my loan to state bank of india immediately.

                      My power house loan account no. Phr[protected] from aurangabad maharashtra.

                      Thanks & regards, waiting for reply from your side
                      Thanks
                      Sanjay bapurao joglekar
                      Axis Bank customer support has been notified about the posted complaint.
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                        Ishaan Khatiwala
                        Jun 7, 2020
                        Resolved
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                        Resolved

                        Address: nanpura bob bank atm booth

                        When i went to atm for cash withdrawal using debit card of axis bank after completeing transection i had not got cash but allegedly amount of 10thousand has been shown deducted.
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/atmminimumca... and raise a dispute for the referred transaction. Regret the inconvenience caused. Regards, Team Axis Bank.
                        @Ishaan Khatiwala Hi, sorry for any inconvenience. Please share the exact address of the Axis Bank ATM for us to check and assist you at the earliest. Regards, Team Axis Bank.
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                          Ram Sah1984
                          from Bengaluru, Karnataka
                          Jun 7, 2020
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                          I had chose emi moratorium but bank is charging 599 extra for unpaid charges??? Please return this charge and follow rbi guidance.
                          Axis Bank customer support has been notified about the posted complaint.
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                            sujaykumarraj
                            Jun 7, 2020
                            Resolved
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                            Resolved

                            Address: House No. RC-40, Third Floor, Anil Vihar, Khora Colony, Ghaziabad, UP

                            The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

                            The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

                            A deduction of rs 100 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

                            I've paid all bills and charges before or on time always. Still such deductions are being done.
                            +1 photos
                            Aug 11, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 08, 2020
                            Axis Bank Customer Care's response
                            Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
                            Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                              Ram Sah1984
                              from Bengaluru, Karnataka
                              Jun 7, 2020
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                              Address: burahnnpur

                              I had chose emi moratorium for my loan but 1 no emi i have missed and you locked my bank account. Axis bank is not following rbi guidance.
                              Axis Bank customer support has been notified about the posted complaint.
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                                Rk Sharma1992
                                Jun 7, 2020
                                Resolved
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                                Resolved

                                Address: Fatehpur shekhawati. Dist:sikar Rajasthan 332301

                                I have a savings account in axis bank ac — [protected] during lockdown i am not able to maintain minimum balance and now bank charged me 228rs on 11/4/2020. No minimum charges during lockdown says finance minister but bank employee says that rbi rules are not applicable on private banks only sbi is forced to do not charge the minimum balance charges.
                                And how can a savings account balance go in to negative?
                                +1 photos
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
                                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                Rk Sharma1992's [Complaint's author] reply, Jun 10, 2020
                                7020074797
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                                  Anandthegreat
                                  Jun 6, 2020
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                                  Hi,
                                  I have been holding an account with axis bank for 4 years. I didn't need any banking activities due to ongoing lockdown for past few months. I logged into my account after a gap of 2months and suddenly see charges worth rs 1773 and my balance is in negative, too. This has happened without any intimation msg and no details of charges are provided. This is preposterous and i can't even step out to go to the branch risking my life. Your helpline is also not working due to covid situation. Stop this harassment and reply asap.

                                  Regards
                                  Anand
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    Aru shanker
                                    Jun 6, 2020
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                                    I have give 11600 rs for furniture., fraud name are ratan singh his account in axis bank.. Transfer in okaxisgeeta.. Sir plz close account his mobile no.[protected]
                                    +2 photos
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Jun 06, 2020
                                    Updated by Aru shanker
                                    Respected Sir,
                                    This is today case plz help sir close his account
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                                      Aru shanker
                                      Jun 6, 2020
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                                      Address: Lucknow
                                      Website: [email protected]

                                      I have give 11600 rs for furniture.. Fraud name is ratan singh existing bank account
                                      +2 photos
                                      Axis Bank customer support has been notified about the posted complaint.
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                                        amarsingh88
                                        Jun 6, 2020
                                        Resolved
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                                        Resolved

                                        Hi, i'm amar singh, the reason for writing this is i have mailed you but still no one has responded to my mail.
                                        I am trying to transfer fund but unfortunately, i am unable to do because it shows "access to the menu is not available please contact bank administrator". Kindly help me out with this. As soon as possible
                                        My registered mobile number is [protected]
                                        Khadakpada branch kalyan west
                                        Jun 8, 2020
                                        Complaint marked as Resolved 
                                        The Relationship Manager has called me regarding the issue, I have messaged her prior however, the issue is going to resolve within 5 working days
                                        Axis Bank customer support has been notified about the posted complaint.
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