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Axis Bank Complaints & Reviews

2.6
Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 163

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M
Mohammed Nehal
from Hyderabad, Telangana
May 21, 2020
Resolved
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Again axis bank had deducted nearly 500 rupees stating consolidated chargers... Faqeer sale hogaye axis bank wale last month b 500 deduct kare consolidated chargers bolke 100 ya 150 rupees boleto kya hai ki, 500 aisa kaatlere kamine, last time also i had raised a dispute but they didn't even contacted only left a comment to provide registered mobile number... As i'm providing my registered mobile number which is [protected]... Please refund me the amount, if not i'll be closing the account as soon as possible... 😤
+1 photos
Aug 9, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
May 21, 2020
Updated by Mohammed Nehal
Last month 500 this month 456, is it a joke 🤬

May 21, 2020
Updated by Mohammed Nehal
Lock down is going on, and there's no money in my account, and they are doing these cheap stunts

Verified Support
May 22, 2020
Axis Bank Customer Care's response
Hi, we wish to inform you that the charges are against the Monthly Service Fee. Further, please refer to the following link for more details https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-2.aspx Regards, Team Axis Bank.
Verified Support
May 22, 2020
Axis Bank Customer Care's response
Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details. https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Regards, Team Axis Bank
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    S
    Sabesan12
    May 21, 2020
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    Address: India, Tamilnadu

    Hi team,

    I am having axis account since past 8 years, and i am not salaried last 2 years and now. Also my account category scheme type is sbsal. But i am not able to continue with that.

    On 11th-apr-2020 my account is debited with 664.18₹
    Also on that same day 119.55₹ is debited as gst for the same. And those charages cannot re-credit till now.

    So kindly update my account type to 'basic account' (With minimal account balance, and other charges). And take the necessary action for re-credit.
    Please let me know if any

    Yesterday (20th-may-2020) my friend send me 510₹ from that 300₹ is made as lien amount which is not able withdraw. Kindly do the needful.

    Account details :
    Account no : [protected]

    Thanks in advance
    Uma
    Axis Bank customer support has been notified about the posted complaint.
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      V
      Vijay Pan
      from Lucknow, Uttar Pradesh
      May 21, 2020
      Resolved
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      Resolved

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      Banksaxis banktransaction status is suspect
      Axis bank — transaction status is suspect

      3 reviews
      Hyderabad, andhra pradesh, india
      Allishirisha
      Submit a complaint
      Hello sir,

      I (Vijay pandey) having account in axis bank,
      I have made imps transaction today (20 may 2020) for the amount 6010 rs from my axis account to utkarsh small finance bank varanasi

      The amount got debited from my account but the beneficiary account is not credited.

      I haved checked in transaction status. It is showing status as suspect
      We have urgent requirement of money. I request you please coordinate with bank to escalate this issue.

      Details are below:
      My axis bank account number =[protected]
      Imps ref no.[protected]

      Hoping a speedy response from you

      Regards
      Vijay pandey
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      May 22, 2020
      Axis Bank Customer Care's response
      Hi, we have noted and wish to inform you that we have escalated the concern and you shall be responded in this regard shortly. Regards, Team Axis Bank
      Verified Support
      May 22, 2020
      Axis Bank Customer Care's response
      Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. We regret the inconvenience caused. Regards, Team Axis Bank.
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        A
        Anandhu Kichu
        May 20, 2020
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        Address: [email protected]

        I am paying gerena freefire diomond topup but i canot do that
        May 20, 2020
        Updated by Anandhu Kichu
        I canot do online billing
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          P
          Pavithra G J
          from Bengaluru, Karnataka
          May 21, 2020
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          I am trying to use internet banking but every time I entered my customer is or registered mobile number, it is saying invalid user credentials.

          Here are steps i followed
          1.visited axis bank site
          2. clicked login
          3. first time user ?register
          4. entered customer id or mobile number
          5. website is saying " INVALID USER Credentials"
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            B
            babita0314
            May 20, 2020
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            Hi,
            My account got freezed on feb 25 2020, when i contacted the bank they said it happened as per the letter received from cyber cell. I need to contact the si who is in gowthra gujrat. I stay in delhi how can i go there. They said investigation is going on. Its almost more then 2 months. I have complained against some trasaction against my credit card because of which this has happened. I have mailed the concerned person but got no response. Please resolve as soon as possible as i am not able to use the fund and i need it.
            Ac no-ac no - [protected]
            Name :-babita kumari
            Axis Bank customer support has been notified about the posted complaint.
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              R
              r_s_gupta
              May 20, 2020
              Resolved
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              Resolved

              The company has wrongly charged my account for rs. 500 plus gst rs. 90 as late payment fees.
              My account already had two major refunds together they were more than the statement amount generated.
              Customer care has been informed and their response was "charged cannot be reversed but we will give 1250 reward points for this instance".

              I want full refund of whatever amount is charged.
              Aug 13, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              May 21, 2020
              Axis Bank Customer Care's response
              Hi, we request you to share the registered contact number to assist you further. Regards, Team Axis Bank.
              Axis bank person, he told me your account is Zero balance in 2016 July. (Vileparle Branch, Subash ROAD)
              now i have left the job, now they are telling me minimum balance 10, 000/-. and bank debited consildated charges from march2020 almost 2500/-
              Axis Bank Customer Care's response, May 21, 2020
              Verified Support
              Hi, we regret the inconvenience caused and are open to help you. Please provide us with your contact number and we will get back at the earliest. Regards, Team Axis Bank
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                M
                Manoj Kumar 75330
                May 19, 2020
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                Dear axis bank, myself manoj kumar. And [protected] is my mobile no. Registered with bank account. Firstly ashamed of you for your very poor and bad services. Worst bank. Rbi said that you cannot negative account balance. M complaining regarding this. And 2nd thing it's very terrible time as corona spread all over country. Many people doesn't have money to eat. And your bank charges minimum balance payment. Ashamed of you. M also a poor person. I m doing private job and today suffering from money problem. Really a very bad experience with axis bank.
                Axis Bank customer support has been notified about the posted complaint.
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                  N
                  neelam_1997
                  May 19, 2020
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                  Address: Mumbai

                  Dear sir/ madam,

                  This is neelam gujarati. I am writing this email pertaining to my axis credit card. due to the outbreak of covid-19 virus and lockdown in india, there was a delay in credit card payment & i closed my axis bank account in january 2020 itself so due to that reason i wasn't able to pay it through axis bank.
                  I was unaware of the fact that i can do the payment through other banks.
                  Total charges: rs.4845 from january 2020 till may 2020

                  Amount debited as per month (Late payment charges, gst, debit interest)

                  January 2020: rs. 749
                  February 2020: rs. 738
                  March 2020: rs. 131
                  April 2020: rs. 766
                  May 2020: rs. 2461

                  In total: rs. 4845

                  So in this reference, its my humble request for the reversal of the above mentioned charges (Late payment charges, debit interest, gst etc).

                  If you see my transaction history, i have never fail to do the credit card payment, but this time due to the current pandemic situation i am able to do the payment. i hope you understand my problem and will help me with this.

                  Note: my credit card is on temporary block since last 2 months, so on what basis these charges are being applied on my card??

                  With this email i have attached the statement for your reference.

                  Looking for your prompt response.

                  With regards, neelam gujarati
                  Axis Bank customer support has been notified about the posted complaint.
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                    A
                    Angel pandey
                    from Punch, Jammu and Kashmir
                    May 19, 2020
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                    Address: Cyber Tower opp Indira gandhi pratisthan, 6 the floor

                    Axis bank debited 118rs on 16th may from my account in the name of bajajfin_mndtvrfchgs_feb20. When i asked they emailed and told that it was ecs charges by bank.Why you are unnecessarily charging. Please register my complaint and help to resolve it asap.
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                      naveen rana921
                      May 19, 2020
                      Resolved
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                      Resolved

                      Address: GROUND FLOOR AND FIRST FLOOR, D-12, PRASHANT VIHAR, OUTER RING ROAD, NEW DELHI 110085 State: DELHI

                      Hi sir,
                      I have axis account salary account and i have been charged with 8, 069 rs of brn-pymt-card without any prior notice and i have paid all my credit card dues on time. I want to know why it have been deducted even though i have paid all the dues on the time.

                      Date of incident: 18 may 2020
                      I want this amount to be refunded and also full explaination from bank why it have been deducted and without any notice, is this there way of providing bank services.

                      Name : naveen rana
                      Phone number: [protected]
                      Email : [protected]@gmail.com
                      +1 photos
                      Aug 11, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 20, 2020
                      Axis Bank Customer Care's response
                      Hi, thanks for writing in. We are here to help! Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-paymentandstatus-8.aspx Regards, Team Axis Bank.
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                        S
                        sreeabd360
                        from Chennai, Tamil Nadu
                        May 19, 2020
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                        My account has been debited for 9k rupees as consolidated charges for not maintaining min balance even in this covid pandemic situation i had the money for my medical expense but they have deducted it without my knowledge i want my money back. I have tried to
                        Contact the customer support but no use and i have sent an email to the nodal officer but no reply yet. Please resolve asap
                        Axis Bank customer support has been notified about the posted complaint.
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                          ajay110896
                          May 19, 2020
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                          Hi, i am having a savings account in axis bank d
                          For the past 2 years. I have been deducted 2200 rs as consolidated charges + 396 as gst from my account. I am in complete shock after seeing my balance, this is happening for the first time for the past 2 years. Please someone help me getting my money back
                          +1 photos
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                            Ramesh Dondeti
                            May 19, 2020
                            Resolved
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                            Resolved

                            Address: KPHB,Hyderabad

                            Hi, i have zero balance saving account in axis bank they gave me this account because i had a loan in axis bank, from last 3 years i have deposited around 4.7 lacks amount in this account they charged around 4700+ charges from my account written as consolidated charges. Please help me to get my money back, these banks are deducting innocent peoples money from their accounts without telling peoples.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 20, 2020
                            Axis Bank Customer Care's response
                            Hi, we request you to share the registered contact number to assist you further. Regards, Team Axis Bank.
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                              imsadik
                              May 19, 2020
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                              I have an account with axis bank since 2012. My account was not charged till feb, 2020 for not maintaining minimum balance and my balance for mostly below 10k. But since march 2020 they have started charging me consolidated charges. My account type is savings salary account. Though finance minister had already informed in march-april that all bank account account holders will not be charged for not maintaining minimum account balance for 3 months starting march, april & may 2020. But still this bank has charged me in march 500 plus gst, april 418.20 plus gst & may 896.80 plus gst.

                              I want all these charges to be reversed as this are wrongfully charged on my account
                              Axis Bank customer support has been notified about the posted complaint.
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                                Swathi Muppalaneni
                                May 19, 2020
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                                Mine is a salary account and I’m being charged Minimal consolidate charges every month and from past 2months I’m being charged 551 rupees. Due to lockdown customers support is not available
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                                  Ajay hazler
                                  May 19, 2020
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                                  Address: Chennai

                                  Hi..

                                  I have done a transfer of certain amount, on 18 may 2020 which got failed and later found that it is in suspect status, i haven't came across this case so far could you please tell me when it be refunded back to my account? I have searched google for a solution finally ended in filing an complaint i have waited for 24 hrs refund haven't happened.. Get me a solution team...

                                  Thanks
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    ajay110896
                                    May 18, 2020
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                                    Hi, I am maintaining a axis bank account for the past 2 years, suddenly for the past month I have been deducted 2200 rs + 380 rs gst as consolidated charges, I am clueless of what has happened . Please help me in getting my money back
                                    +1 photos
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                                      Shivam dubey67
                                      May 18, 2020
                                      Resolved
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                                      Resolved

                                      Address: Siddamber bazar axis bank
                                      Website: Axis bank

                                      Axis bank has charged me in name of consolidated charge for recurring deposit. I fail to understand what made them to charge on it as the deposit amount is 1 lakh for one year but in this month in april 2020 they charged rs 50/- + gst and in the previous month they charged 65/- + gst. I want answer from the bank people as they they fail to answer me in this regar
                                      +2 photos
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      May 18, 2020
                                      Updated by Shivam dubey67
                                      Axis bank has charged me in name of consolidated charge for recurring deposit. I fail to understand what made them to charge on it as the deposit amount is 1 lakh for one year but in this month in april 2020 they charged rs 50/- + gst and in the previous month they charged 65/- + gst .i want answer from the bank people as they they fail to answer me in this regar

                                      Verified Support
                                      May 19, 2020
                                      Axis Bank Customer Care's response
                                      Hi, thanks for writing in. We are open to help you! Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx Regards, Team Axis Bank.
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                                        gangaram kondapally
                                        May 18, 2020
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                                        Address: Secunderabad

                                        Hi

                                        In this moratorium period, non maintenance balance in account, charges are debited, as per RBI guidelines, in this Moratorium period, having relief benefit aginst on non maintenance ac charges.. kindl look in to this and clarify, request refund the amount.
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