Claimed

Axis Bank Complaints & Reviews

2.6
Updated: Dec 8, 2025
Complaints 13002
Resolved
6561
Unresolved
6441
Contacts

File a complaint to Axis Bank

Having problems with Axis Bank?

File a complaint and get it resolved by Axis Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Axis Bank reviews & complaints page 163

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sukhada k
May 22, 2020
Report
Copy

I want to moratorium my emi. But i dont have my debit card emi ac number.

I have called to customer care department. Not getting good respons.

Not happy with service with axis bank.

Moratorium avail site not working from 1 day.

Not recived any mail from bank about emi statment.

I want my debit card emi number.
Axis Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Satish Guthula
    May 22, 2020
    Resolved
    Report
    Copy
    Resolved

    Hi

    The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

    The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

    A deduction of rs 1473 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

    I've paid all bills and charges before or on time always. Still such deductions are being done.
    +1 photos
    Aug 7, 2021
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    May 26, 2020
    Axis Bank Customer Care's response
    Hi, we are open to help you! Please provide us your contact number through inbox and we will get back at the earliest.
    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      Venugopal Valluri
      May 22, 2020
      Report
      Copy

      I have two homeloans and one personal loan. I need moratorium for all but ibreceived only one message for one loan.
      Provide moratorium for all loans.
      Confirm the same
      Venugopal
      [protected]
      Axis Bank customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Shanmathi suresh
        May 22, 2020
        Resolved
        Report
        Copy
        Resolved

        I have a salary account with your bank and now they have detected amount of rs-500 for consolidation charge. Also detected the amount of rs-1500 without any intimation. Have tried reaching the customer care but no one has responded and also tried for live chat but no one is available to resolve my issue.

        I request to refund the money as i kept the amount for medical expenses in this quarantine day.

        Name - shanmathi priyadharsini
        Account number - [protected]
        Customer id[protected]
        Bank name - axis bank, ramapuram chennai
        Aug 12, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        May 23, 2020
        Axis Bank Customer Care's response
        Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          vivek kumar kadian
          May 22, 2020
          Report
          Copy

          Amount debited without consent

          Hello,
          I have an axis bank account and there's no emi or transaction scheduled from my account.
          But twice there has been a deduction of 40/- and 99/- under the remark (Ecom pur/google) please update us why is this amount debited without any information....
          +1 photos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          V
          varshajain0528
          May 22, 2020
          Report
          Copy

          I have entered incorrect passwords and now my login id is disabled.Can you please suggest me how can i re-enable my login id.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Apjkj906
            May 22, 2020
            Resolved
            Report
            Copy
            Resolved

            Hello,

            I have tried many times to request online (Internet banking) for "cheque book" and every time its failed, on screen i m getting message...

            "your request has failed during processing. Cheque book facility is not available for this type of lien reason code
            I don't know why i m getting this error, its really painful to go every time branch which is located far to me,

            How it can be resolve now?
            A/c no. : 91*510
            Aug 5, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            May 23, 2020
            Axis Bank Customer Care's response
            Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest.
            Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Pwitdsln
              May 22, 2020
              Report
              Copy

              Address: Axis bank ATM Dariyapur sultanpur UP 228001

              During withdrawal dated 17.05.2020 of rs 10000 cash not received and deduct from card. Kindly requested for credit to total 10000 in my state bank imprest card number [protected] (Sse pway td sln)
              +1 photos
              Axis Bank customer support has been notified about the posted complaint.
              May 22, 2020
              Updated by Pwitdsln
              DEDUCTED AMOUNT YET NOT RECEIVED, KINDLY DO NEEDFULL PLEASE ON URGENT BASIS
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Mohammed Nehal
                from Hyderabad, Telangana
                May 21, 2020
                Resolved
                Report
                Copy
                Resolved

                Again axis bank had deducted nearly 500 rupees stating consolidated chargers... Faqeer sale hogaye axis bank wale last month b 500 deduct kare consolidated chargers bolke 100 ya 150 rupees boleto kya hai ki, 500 aisa kaatlere kamine, last time also i had raised a dispute but they didn't even contacted only left a comment to provide registered mobile number... As i'm providing my registered mobile number which is [protected]... Please refund me the amount, if not i'll be closing the account as soon as possible... 😤
                +1 photos
                Aug 9, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                May 21, 2020
                Updated by Mohammed Nehal
                Last month 500 this month 456, is it a joke 🤬

                May 21, 2020
                Updated by Mohammed Nehal
                Lock down is going on, and there's no money in my account, and they are doing these cheap stunts

                Verified Support
                May 22, 2020
                Axis Bank Customer Care's response
                Hi, we wish to inform you that the charges are against the Monthly Service Fee. Further, please refer to the following link for more details https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-2.aspx Regards, Team Axis Bank.
                Verified Support
                May 22, 2020
                Axis Bank Customer Care's response
                Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details. https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Regards, Team Axis Bank
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Sabesan12
                  May 21, 2020
                  Report
                  Copy

                  Address: India, Tamilnadu

                  Hi team,

                  I am having axis account since past 8 years, and i am not salaried last 2 years and now. Also my account category scheme type is sbsal. But i am not able to continue with that.

                  On 11th-apr-2020 my account is debited with 664.18₹
                  Also on that same day 119.55₹ is debited as gst for the same. And those charages cannot re-credit till now.

                  So kindly update my account type to 'basic account' (With minimal account balance, and other charges). And take the necessary action for re-credit.
                  Please let me know if any

                  Yesterday (20th-may-2020) my friend send me 510₹ from that 300₹ is made as lien amount which is not able withdraw. Kindly do the needful.

                  Account details :
                  Account no : [protected]

                  Thanks in advance
                  Uma
                  Axis Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    Vijay Pan
                    from Lucknow, Uttar Pradesh
                    May 21, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    Consumer complaints logo
                    Menusubmit complaintsearch
                    Home iconhome
                    Question iconquestions
                    Faqfaq

                    Search
                    Search
                    Sign insign in
                    © 2020 consumer complaints forum
                    If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via e-mail

                    Banksaxis banktransaction status is suspect
                    Axis bank — transaction status is suspect

                    3 reviews
                    Hyderabad, andhra pradesh, india
                    Allishirisha
                    Submit a complaint
                    Hello sir,

                    I (Vijay pandey) having account in axis bank,
                    I have made imps transaction today (20 may 2020) for the amount 6010 rs from my axis account to utkarsh small finance bank varanasi

                    The amount got debited from my account but the beneficiary account is not credited.

                    I haved checked in transaction status. It is showing status as suspect
                    We have urgent requirement of money. I request you please coordinate with bank to escalate this issue.

                    Details are below:
                    My axis bank account number =[protected]
                    Imps ref no.[protected]

                    Hoping a speedy response from you

                    Regards
                    Vijay pandey
                    +1 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 22, 2020
                    Axis Bank Customer Care's response
                    Hi, we have noted and wish to inform you that we have escalated the concern and you shall be responded in this regard shortly. Regards, Team Axis Bank
                    Verified Support
                    May 22, 2020
                    Axis Bank Customer Care's response
                    Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. We regret the inconvenience caused. Regards, Team Axis Bank.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Anandhu Kichu
                      May 20, 2020
                      Report
                      Copy

                      Address: [email protected]

                      I am paying gerena freefire diomond topup but i canot do that
                      May 20, 2020
                      Updated by Anandhu Kichu
                      I canot do online billing
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        Pavithra G J
                        from Bengaluru, Karnataka
                        May 21, 2020
                        Report
                        Copy

                        I am trying to use internet banking but every time I entered my customer is or registered mobile number, it is saying invalid user credentials.

                        Here are steps i followed
                        1.visited axis bank site
                        2. clicked login
                        3. first time user ?register
                        4. entered customer id or mobile number
                        5. website is saying " INVALID USER Credentials"
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          B
                          babita0314
                          May 20, 2020
                          Report
                          Copy

                          Hi,
                          My account got freezed on feb 25 2020, when i contacted the bank they said it happened as per the letter received from cyber cell. I need to contact the si who is in gowthra gujrat. I stay in delhi how can i go there. They said investigation is going on. Its almost more then 2 months. I have complained against some trasaction against my credit card because of which this has happened. I have mailed the concerned person but got no response. Please resolve as soon as possible as i am not able to use the fund and i need it.
                          Ac no-ac no - [protected]
                          Name :-babita kumari
                          Axis Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            r_s_gupta
                            May 20, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            The company has wrongly charged my account for rs. 500 plus gst rs. 90 as late payment fees.
                            My account already had two major refunds together they were more than the statement amount generated.
                            Customer care has been informed and their response was "charged cannot be reversed but we will give 1250 reward points for this instance".

                            I want full refund of whatever amount is charged.
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 21, 2020
                            Axis Bank Customer Care's response
                            Hi, we request you to share the registered contact number to assist you further. Regards, Team Axis Bank.
                            Axis bank person, he told me your account is Zero balance in 2016 July. (Vileparle Branch, Subash ROAD)
                            now i have left the job, now they are telling me minimum balance 10, 000/-. and bank debited consildated charges from march2020 almost 2500/-
                            Axis Bank Customer Care's response, May 21, 2020
                            Verified Support
                            Hi, we regret the inconvenience caused and are open to help you. Please provide us with your contact number and we will get back at the earliest. Regards, Team Axis Bank
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              Manoj Kumar 75330
                              May 19, 2020
                              Report
                              Copy

                              Dear axis bank, myself manoj kumar. And [protected] is my mobile no. Registered with bank account. Firstly ashamed of you for your very poor and bad services. Worst bank. Rbi said that you cannot negative account balance. M complaining regarding this. And 2nd thing it's very terrible time as corona spread all over country. Many people doesn't have money to eat. And your bank charges minimum balance payment. Ashamed of you. M also a poor person. I m doing private job and today suffering from money problem. Really a very bad experience with axis bank.
                              Axis Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                neelam_1997
                                May 19, 2020
                                Report
                                Copy

                                Address: Mumbai

                                Dear sir/ madam,

                                This is neelam gujarati. I am writing this email pertaining to my axis credit card. due to the outbreak of covid-19 virus and lockdown in india, there was a delay in credit card payment & i closed my axis bank account in january 2020 itself so due to that reason i wasn't able to pay it through axis bank.
                                I was unaware of the fact that i can do the payment through other banks.
                                Total charges: rs.4845 from january 2020 till may 2020

                                Amount debited as per month (Late payment charges, gst, debit interest)

                                January 2020: rs. 749
                                February 2020: rs. 738
                                March 2020: rs. 131
                                April 2020: rs. 766
                                May 2020: rs. 2461

                                In total: rs. 4845

                                So in this reference, its my humble request for the reversal of the above mentioned charges (Late payment charges, debit interest, gst etc).

                                If you see my transaction history, i have never fail to do the credit card payment, but this time due to the current pandemic situation i am able to do the payment. i hope you understand my problem and will help me with this.

                                Note: my credit card is on temporary block since last 2 months, so on what basis these charges are being applied on my card??

                                With this email i have attached the statement for your reference.

                                Looking for your prompt response.

                                With regards, neelam gujarati
                                Axis Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Angel pandey
                                  from Punch, Jammu and Kashmir
                                  May 19, 2020
                                  Report
                                  Copy

                                  Address: Cyber Tower opp Indira gandhi pratisthan, 6 the floor

                                  Axis bank debited 118rs on 16th may from my account in the name of bajajfin_mndtvrfchgs_feb20. When i asked they emailed and told that it was ecs charges by bank.Why you are unnecessarily charging. Please register my complaint and help to resolve it asap.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    naveen rana921
                                    May 19, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: GROUND FLOOR AND FIRST FLOOR, D-12, PRASHANT VIHAR, OUTER RING ROAD, NEW DELHI 110085 State: DELHI

                                    Hi sir,
                                    I have axis account salary account and i have been charged with 8, 069 rs of brn-pymt-card without any prior notice and i have paid all my credit card dues on time. I want to know why it have been deducted even though i have paid all the dues on the time.

                                    Date of incident: 18 may 2020
                                    I want this amount to be refunded and also full explaination from bank why it have been deducted and without any notice, is this there way of providing bank services.

                                    Name : naveen rana
                                    Phone number: [protected]
                                    Email : [protected]@gmail.com
                                    +1 photos
                                    Aug 11, 2021
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 20, 2020
                                    Axis Bank Customer Care's response
                                    Hi, thanks for writing in. We are here to help! Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-paymentandstatus-8.aspx Regards, Team Axis Bank.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      sreeabd360
                                      from Chennai, Tamil Nadu
                                      May 19, 2020
                                      Report
                                      Copy

                                      My account has been debited for 9k rupees as consolidated charges for not maintaining min balance even in this covid pandemic situation i had the money for my medical expense but they have deducted it without my knowledge i want my money back. I have tried to
                                      Contact the customer support but no use and i have sent an email to the nodal officer but no reply yet. Please resolve asap
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit