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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 165

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S
sarat6226
May 14, 2020
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I have being charged illegal by axis bank credit card though I have made credit card payment on time.

On 1st April 2020 I made the axis bank credit card payment from my HDFC account. The due date was 3rd April'20. Still they charged me late payment fees + interest + auto debit bounce.

Same thing they did in the month of may 20. I made payment on 2nd May before the due date still they charged me.

When I requested them to refund the same they are saying it takes 3-5 days to get neft credit from other bank. Is it possible ? As per my knowledge it takes on 2 hrs maximum.

They are looting the customers. Please help.
Axis Bank customer support has been notified about the posted complaint.
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    A
    Abhinavv Mathurr
    May 12, 2020
    Resolved
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    Resolved

    Hi Axis Bank CEO,

    My account no is Saving account no [protected]

    My company is having salary account with Axis bank.. where almost all the employees are useless. I have made a complaint related to my money got locked in lien balance by 12th, May, 2020 at Axis bank, Hinjewadi branch, Pune . Spoke to call center twice and they referred credit card department who has locked my amount in lien balance. Credit card department not picking up the phone for the past 2 days and most of the times its busy too.

    I personally went to Axis bank, Hinjawadi branch, Pune and there they ask me to fill the form to remove the lien from my account and told that you will receive a complaint no on your registered mobile number by today evening i. e on 12th, May 2020. I have still not received any complaint no against my complaint. The person who have registered my complaint had given his visiting card, but his number on card is not in service.
    In the branch they told me that there is a tat for 7 days. During this time your query will be resolved. Please solve my issue ASAP otherwise I will make the complaint at higher authorities.

    Regards
    Abhinav Mathur
    [protected]
    +1 photos
    Aug 14, 2021
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    May 13, 2020
    Axis Bank Customer Care's response
    Hi, we regret any inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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      P
      PRIYA RAJBHAR
      from Pune, Maharashtra
      May 12, 2020
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      Dear Sir/ Madam,

      This is Priya Rajbhar. I have a personal loan account in your bank . Account no. is PPR[protected].

      Please advise why there was debit of Rs. 590/- multiple times as ACH debit return charges from my HDFC account on 5th may, 2020.

      There was no bounce in payment from my end then why the deduction. Please explain.
      May 12, 2020
      Updated by PRIYA RAJBHAR
      Dear Sir/ Madam,

      This is Priya Rajbhar. I have a personal loan account in your bank . Account no. is PPR[protected].

      Please advise why there was debit of Rs. 590/- 15 times as ACH debit return charges from my account on 5th may, 2020.

      There was no bounce in payment from my end then why the deduction. Please explain.
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        A
        Adwika18
        May 9, 2020
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        I had around 960 rs in axis ASAP account.
        The money was deducted & now I have 0 balance.
        The reason for the money deducted is kyc not completed.I'm not able to go to a physical axis Bank branch due to the recent lockdown restrictions.
        The account is AXIS ASAP.
        I want my money back.Kindly assist with this issue.
        Thank you.
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          S
          Sikhyasarthi Mallick
          May 8, 2020
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          I have paid my credit card bill still my lien amount is not released
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            S
            Shakirghate
            May 8, 2020
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            You guys not replying on emails, neither available over phone. I can't register for netbanking as get error "we are having difficulties processing your request. Please try again later." how, do i talk to some rep from your end??? Please help, all other banks at least supporting for the urgent queries over email, but your not. Please help.

            Email: shakir. [protected]@gmail.com and shakir. [protected]@routemobile.com
            [protected] |[protected]
            Aug 14, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            May 09, 2020
            Axis Bank Customer Care's response
            Hi, we are open to help you! Here is a link that will help to address your concern https://www.axisbank.com/bank-smart/internet-banking/getting-started Regards, Team Axis Bank.
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              B
              Bindushreejm
              May 8, 2020
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              The bank deducted 286 from my savings account and since i have paid all the dues outstanding on my credit card a day before than the due date, no such amount should have been deducted. The due amount had already been settled in the credit card a day before the due date. Customer care service of axis bank credit card is not working for covid-19 but they are looting the money from the customers. Please make sure they refund my amount back.
              Aug 6, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              May 08, 2020
              Axis Bank Customer Care's response
              Hi, we request you share your registered contact number for further assistance. Regards, Team Axis Bank
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                T
                Tamal Acharya
                May 8, 2020
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                My account balance of axis bank has been deducted by Rs.3588 by ECOM PUR GOOGLE without my authorization.
                Please consider this matter seriously and I want the full refund of my money back.
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                  A
                  abhi4433
                  May 8, 2020
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                  My account was deducted for Rs 4444 on the name of BRN PYMT CARD from my saving account in Axis Bank. There was no more explanation on the deduction and no prior notification for the deduction. Please help me get my money back.
                  +1 photos
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                    H
                    Hemanth Kumar kondragunta
                    May 8, 2020
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                    Address: Axis bank-town Branch Nellore

                    I lost my Axis debit card before moratorium. I am unable to login for net banking. for all my EMI's and CC bills auto debit. but they maid BNR charges to my account of Rs 1978 /-
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                      Tamal Acharya
                      May 8, 2020
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                      There has been an unauthorized fraud transaction made with my bank account by PUR/GOOGLE in which a large sum of money has been deducted from my bank account without my involvement.
                      Please consider this issue very seriously and please solve it as soon as possible.
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                        D
                        Diksha9977
                        May 6, 2020
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                        Address: At diksal post koshane, Tal karjat, Dist raigad

                        Please debit my car loan emi
                        Agreement no. AUR[protected]
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                          Diksha9977
                          May 6, 2020
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                          Address: At diksal post koshane, Tal karjat, Dist raigad

                          Agreement Number AUR[protected]
                          NAME- MANISHA GANESH SAWANT

                          please change my register mobile number
                          my old mob. no. [protected]
                          new mob.no. [protected]
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                            S
                            SachinLadi
                            from Mumbai, Maharashtra
                            May 5, 2020
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                            This is my axis account

                            [protected]

                            Branch worli

                            Rs 850 deducted from axis bank

                            Please refund my money back of rs 850
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                              A
                              Abdul farid
                              May 5, 2020
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                              Address: Abdul farid main road Sultanpur dist kota rajasthan 325204

                              Sir hamre account Se loan ki 2 cycle hai April or November mager manger Dawat April or Nov ka interest march mein hI Kaat liya advanced mein Jabki hum loan ka pura amount with intrest deposit ker chuke hai
                              +3 photos
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                                R
                                Ram Sah1984
                                from Bengaluru, Karnataka
                                May 5, 2020
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                                Address: burahnpur

                                Dear sir,

                                I ram dular sah a credit card user of your bank my credit card information has been hacked by hacker how???.
                                And they are trying 4/5 times to use this card one sample of transaction tryed by hacker is attched below. Plz share full details like location o[censored]se and merchant details to take this matter with cyber crime.
                                Regards.

                                Ram dular sah
                                Customer id[protected]

                                Dear customer,

                                Thank you for banking with axis bank.

                                Your transaction attempt for inr 6, 736.96 on your axis bank credit card xx4217 has been declined for security reasons.

                                For further details or if this transaction was not authorized by you, please contact [protected]/[protected].

                                Assuring you of our best services.

                                Regards,

                                Axis bank
                                Credit cards

                                Experience instant banking with the axis mobile app. Download it now.
                                Google-play app-store windows store

                                For additional details regarding your account, sms the appropriate keyword (S) to 5676782
                                • for available credit limit, sms availbal
                                • for card balance, sms cardbal
                                • for last payment made, sms lastpay
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 06, 2020
                                Axis Bank Customer Care's response
                                Hi, we assure you that Axis Bank does not ask for any account/card related information. Please be cautious and avoid sharing any account details with anyone. Regards, Team Axis Bank
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                                  U
                                  Upendra Vasireddy
                                  May 5, 2020
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                                  Address: Axis Bank IndiraNagar Bangalore
                                  Website: www.axisbank.com

                                  Name :upendra vasireddy account no:[protected]
                                  I have salary account in axis bank from my first company after coming out of company i never used that account and i am went out of state for working. I called customer care to close account. But they told need to come to own branch. I received every time message as your account balance is zero and now also came like that. Now i am went to branch for asking closing of account they told you have negative balance for not maintaining minimum balance we kept negative balance. I shown my messages they given zero balance. They are told that is our business policy. My friend told that as per rbi no negative balance in savings account. I went another time for showing and closing that account but they told why we need to follow those rules. And we didn't received any instructions like that from our bank so you need to clear negative balance to close it.
                                  This type of cheating customers and rbi done by axis bank please take action against these type of cheating banks.
                                  +1 photos
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 06, 2020
                                  Axis Bank Customer Care's response
                                  Hi, as per guidelines issued by Govt. of India, Ministry of Finance, we have waived the minimum balance fee and ATM transaction fee for April - June 2020 period however the non-maintenance charges have been levied as per the schedule for the months prior to March 2020. Please visit the following link for more details: https://www.axisbank.com/relaxation-in-fees-and-charges-for-savings-account-due-to-covid-19 Thanks for writing in! Regards, Team Axis Bank
                                  May 06, 2020
                                  Updated by Upendra Vasireddy
                                  My Complaint not related to 2020 yr charges, i am asking about why my account went to negative balance

                                  No negative balances in savings accounts: RBI. MUMBAI: Negative balances in savings accounts due to penalty charges are now history following a directive from the central bank. The RBI has asked banks to stop imposing charges for non-maintenance of minimum balance once the balance in a savings account touches zero

                                  May 06, 2020
                                  Updated by Upendra Vasireddy
                                  The RBI has asked banks to stop imposing charges for non-maintenance of minimum balance once the balance in a savings account touches zero.
                                  Then how come you guys charged..
                                  If the issue was not resolved i will complaint to RBI
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                                    S
                                    Sourav Puri
                                    May 5, 2020
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                                    I have a credit card and its bill is messaged to my mobile no but when I log in to my axis bank app it is not showing my credit card or my bill
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                                      R
                                      Ram Sah1984
                                      from Bengaluru, Karnataka
                                      May 4, 2020
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                                      Dear Sir,

                                      I ram dular sah i credit card user of axis bank some one hacked my credit card information and trying pay/ transaction from my card .
                                      so please trace transaction location and merchant for my further action a sample is attched .

                                      Dear Customer,

                                      Thank you for banking with Axis Bank.

                                      Your transaction attempt for INR 6, 736.96 on your Axis Bank Credit Card xx4217 has been declined for security reasons.

                                      For further details or if this transaction was not authorized by you, please contact [protected]/[protected].
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 05, 2020
                                      Axis Bank Customer Care's response
                                      Hi, we regret any inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
                                      Jun 10, 2020
                                      Updated by Ram Sah1984
                                      MY REG NO-[protected]
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                                        J
                                        Jitendrasinghrathore
                                        May 4, 2020
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                                        Address: Sriganganagar

                                        Sir I am jitendra Singh rathore my aadhhar no already mapping my axis Bank account but after some time not link my aadhar with my account mob no [protected]
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