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Axis Bank Complaints & Reviews

2.6
Updated: Dec 5, 2025
Complaints 12994
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Axis Bank reviews & complaints page 179

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V
vanu_19
from Powai, Maharashtra
Mar 11, 2020
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Address: 380015

I have not received reference id for Fastag registration. my money has been debited from my account.i had registered on 9-3-20 still no confirmation is received. customer care is not saying no such registration has been done. when visited the branch nearby, they are also not taking any responsibility. i had called customer care the same day twice, but they said the message shall be recieved.but stillnot recieved.pls resolve ASAP and return my money back.
Apr 19, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Mar 13, 2020
Axis Bank Customer Care's response
Hi, we request you to write to us at etc.[protected]@axisbank.com. Regret the inconvenience caused. Regards, Team Axis Bank.
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    H
    Hyder Ali Khan Hyder Ali
    Mar 11, 2020
    Resolved
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    Resolved

    Address: marthahalli, Bangalore, Karnataka, 5600347

    I have done a wrong transaction.. From axis bank.. By mistake i have to send money to one account.. But instead of that account i sent money to another account.. After that i raised one complaint in axis bank nearly one month before but upto now no update.. And transaction amount is 80, 000.. Eighty thousands... So kindly check it.. And my contact number is [protected] and mail [protected]@gmail.com..
    Apr 23, 2020
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Mar 11, 2020
    Updated by Hyder Ali Khan Hyder Ali
    solved it as early as posible
    Mar 11, 2020
    Updated by Hyder Ali Khan Hyder Ali
    update me my complaint through mail or contact number [protected]
    Verified Support
    Mar 11, 2020
    Axis Bank Customer Care's response
    Hi, we wish to inform you that our phone banking team had tried calling you however the call went unanswered. We request you to DM us your alternate contact number for further assistance. Regards, Team Axis Bank.
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      G
      gaurav1994
      from Gurgaon, Haryana
      Mar 11, 2020
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      Address: Flat No 1203,, Tower A -01,, Apartement : Sandeep Vihar Awho, Seeghehalli, Whitefiel Hoskote Road, 560067, 560067

      Hi

      Recently i order flipkart axis bank credit card, i have received my card virtually in flipkart portal, but it's been 15 days i have not received physically. I tried contacting many their customer executives they keep on disconnecting transferring.
      Its been 10 days since card is issued to me, but don't know my customer id, i have received text message that i will receive card in 7 working days. Even tracking id which is given isn't updating correctly.

      I am scared of misuse of card now,.
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 11, 2020
      Axis Bank Customer Care's response
      Hi, we are open to help you! Please provide us your contact number and we will get back at the earliest.
      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
      Verified Support
      Mar 11, 2020
      Axis Bank Customer Care's response
      Hi, our Phone Banking numbers [protected] / [protected] are operational. You may also visit our support channel to www.axisbank.com/support through which our customers can email / chat with us instantly. Thanks for writing in! Regards, Team Axis Bank.
      Mar 13, 2020
      Updated by gaurav1994
      I have visited everywhere & received no response after that only i am putting complaint here.
      Mar 13, 2020
      Updated by gaurav1994
      [protected] My contact num
      Mar 23, 2020
      Updated by gaurav1994
      This is surprising, It been 20 Days, I have not received my CC, I did complaint on Customer Care, Customer Care email, Head office & Consumer court. But still no action taken,
      Apr 16, 2020
      Updated by gaurav1994
      Still no response
      Contact Details: [protected]
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        S
        sjs1026
        Mar 10, 2020
        May 1, 2023
        This thread was updated on May 1, 2023
        Resolved
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        Resolved

        deduction of brn-pymt-card done without prior information

        Address: 560066

        Hi

        The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

        The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

        A deduction of rs 100 (Brn-pymt-card-[protected]) is done from my account without...
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        S
        santu786
        Mar 10, 2020
        Resolved
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        Resolved

        Address: Kannur, Kerala, 670101

        Worst service regarding credit card online transactions. Iam unable to transact using credit card as it's showing your mobile number is not updated with us for online transactions. When i visited branch they are telling it's already updated. Going to switch to any other good service bank. Customer care promised me the solution and the problem still persists. Iam afraid and iam sure that if any unauthorized transaction happened bank will not at any how make me the solution as far as my experience with customer care credit card team and bank staffs is concerned. I was using credit card without any issue and this # people send neo card and all the headache happend. Account holder name: sanha farheen at thalassery branch
        +1 photos
        Apr 14, 2020
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 11, 2020
        Axis Bank Customer Care's response
        Hi, we regret the inconvenience caused. We request you to share with us the registered contact details along with the branch details you have visited for us to check and assist you further in the referred matter. Regards, Team Axis Bank.
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          D
          David Jonathan
          Mar 10, 2020
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          Resolved

          Address: Purasawalkam High Road Chennai., 600010

          Rs 590 was deduced from my account on the 9th march 2020 without any prior information and permission from me. I would like to know what is the payment for which i am not liable to pay from my account.

          May you please resolve this issue immediately and refund the hard-earned money into my account.

          Looking forward to your reply at the earliest possible time.

          Regards
          Apr 12, 2020
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Mar 10, 2020
          Updated by David Jonathan
          Posted a complaint about the unauthorized deduction fro the account. Clarification needed and matter to be resolved at the earliest possible time.
          Verified Support
          Mar 11, 2020
          Axis Bank Customer Care's response
          Hi, we regret any inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
          Hi the amount is two time deducted from creadit card so kindly refund the amount . The amount is 1010/- on 27th feb-2020
          Service request no is :59782489.
          Axis Bank Customer Care's response, Mar 11, 2020
          Verified Support
          Hi, we wish to inform you that the new dispute id 2003-000359 has been created and you shall be responded shortly. Regards, Team Axis Bank.
          I have not received my fastag. I have applied for fastage on 20/02/2020.
          It was intimidated that i would receive it in 7 working days but till now not received. Upon calling to customer care, they assured I will receive by 02/03/2020.

          Fastag Account no.-[protected]
          Axis Bank Customer Care's response, Mar 11, 2020
          Verified Support
          Hi, we request you to write to us at [email protected] for further assistance in the referred matter. Regards, Team Axis Bank.
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            Bazil Ishak
            from Powai, Maharashtra
            Mar 9, 2020
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            Address: Thrissur, Kerala, 680666

            Without my authorization bank is charging service charges.I can see it’s stated as “TIPS/SCG POS”. When I contacted bank they conveyed 3.5% service charges for international cross currency charge.
            Once I started making international payment in Indian rupees same charges are reflected in my statement.

            Along with the every integrations payments I can see a additional 3.9% extra charges.

            Above mentioned charge is debited separate and not even an message to notify this charge.
            +1 photos
            Apr 12, 2020
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 11, 2020
            Axis Bank Customer Care's response
            Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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              M
              Mohan Shriniwas Dharmadhikari
              Mar 9, 2020
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              Resolved

              Address: Thakur village , Kandivali East , Mumbai, Mumbai City, Maharashtra, 400101

              I am an old customer (69 years old) of axis bank with savings a/c at thakur village with more than 35 lacs fd's at kandivali branch, mumbai and current a/c for my business at delhi.
              I handed over my fd of rs 20 lacs to ms krupa on morning of 6th mar 2020 as it was maturing on that day. She assured to credit the closure proceeds to my a/c immediately.
              I again visited the branch on 7th and reminded ms krupa who again promised to do the needful.
              I again visited the branch on 9th morning, when ms krupa again assured to do it. Since it was not done till 12 noon, i called up ms priyanka, the bank in charge that day, & complained her who also promised to look into it & credit the amount.
              Since i had issued the cheque to some one and the credit has not happened till 4 pm, i again had to visit the branch. Still the things were being taken very casually. When i made a little noise then only priyanka came to krupa and at around 4.25 pm. The amount was credited.
              I am very sorry to note the lacadiasical attitude of axis bank officials at thakur village branch, kandivali east.
              I have decided to discontinue my business with axis bank
              M s dharmadhikari &
              Lata mohan dharmadhikari
              Customer id[protected] and[protected]
              Apr 14, 2020
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 11, 2020
              Axis Bank Customer Care's response
              Hi, sorry for the trouble. We have made a note of the feedback shared by you for further review. Please treat this incident in isolation and continue to give us the opportunity to serve you. Regards, Team Axis Bank.
              I have not given any request for mandates but from past 2 days im getting a msg regarding this. Kindly resolve my issue

              casual approach - Comment #3659756 - Image #0
              Axis Bank Customer Care's response, Mar 11, 2020
              Verified Support
              Hi, we are open to help you! Please share with us your registered contact number and we will get back shortly.
              Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
              My mobile no.[protected] is not updated for online transaction so kindly update for online transaction for purchasing, bill payment of electricity, mobile bills etc
              Axis Bank Customer Care's response, Mar 11, 2020
              Verified Support
              Hi, we request you to visit the nearest branch and our officials will assist you further. Regards, Team Axis Bank.
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                V
                Vimleshgiri
                from Mumbai, Maharashtra
                Mar 9, 2020
                Resolved
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                Resolved

                non providing replacement of fastag

                Address: 1 ARYA NAGAR ANKUR SOCIETY OPP GIDC SANALA ROAD, Morbi, Gujarat

                Sir, i was using fastag for my car issued by axis bank. My wallet id no. [protected].
                Due to damage of my front glass of car i have changed the glass of car and requested to customer care for replacement of fastag on 16.02.2020 my sr no sr[protected] and i was informed that it will take a week for replacement and charges rs.100 will be levied. I have confirmed. Now despite my repeated requests neither i denied nor i have...
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                @Ketanmahabale
                Mar 8, 2020
                Resolved
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                Resolved

                fees on closing salary account

                Address: Raigad, Maharashtra, 402304

                Dear sir,
                Axis bank is charging 500 ruppes for closing salary account.. I can't pay 500 hard money to them... They already taken my debit card and cheque book but closure form... But after some time they say account will not close until you give money for account closure..
                Account closing request number[protected]
                Thanks & regards
                Ketan s mahabale...
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                D
                Durga Kandukuri
                Mar 7, 2020
                Resolved
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                Hello i'm durga an account holder of axis bank on march 6 th 2020 evening i received a msg like your account is debited by 118 rs dispute or rejected.. Kind of i didn't activate any plan regarding this if anything like that has happened without my intention please have look into this and consider my problem as soon as possible or else give me some information to whom i have to contact about this i have called so many times to customer care but of no use.
                Apr 10, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 09, 2020
                Axis Bank Customer Care's response
                Hi, we are open to help you! Please share with us your registered contact number and we will get back shortly.
                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                Why money has been credited from bank account without permission please investigate the fraud who did this.Tomorrow 2nd March money transactions has done without my permission at 11:02 AM please refund my money back in my bank account as soon as possible

                regarding dispute - Comment #3659763 - Image #0
                Hi team,

                I had my axis debit card that expired last day of February 2020. I have still not received my new debit card, which is causing me a lot of disability interms of purchases. Please help ASAP!
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                  D
                  Durga Kandukuri
                  Mar 6, 2020
                  Resolved
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                  Resolved

                  your a/c is debited by rs. 118 info: sign. verf. chrgs mandate regst/ stop.

                  I didn't do any transactions but amount got detected automatically from my account 118 rs i didn't activate any thing please consider this and solve asap even though i contacted the customer care problem is not resolved i didn't activate any plan regarding this if something like that has happened without my intention please have alook into that please consider my problem and solve as early as possible...
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                  Pragati Shrma
                  Mar 5, 2020
                  Resolved
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                  Resolved

                  Address: Branch... Bhikaji kama place delhi.. 110066, New Delhi, Delhi

                  Suddenly balance rs. 885 deducted into my account for delivery a new debit card when i inquired about that customer care says... U have apply new card from atm machine... But why i will apply for new when i have already a debit card... No otp.. No message.. No inquiry... Suddenly delivery balance deducted shame on you axis branch guys... I will file FIR for axis bank
                  In RBI
                  +1 photos
                  Apr 8, 2020
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 07, 2020
                  Axis Bank Customer Care's response
                  Hi, we are open to help you! Please inbox us your registered contact number and we will get back shortly.
                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                    R
                    Riyaz Rahy
                    Mar 5, 2020
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                    Resolved

                    Address: Bangalore, Karnataka, 560029

                    Consolidated charges every month 1200 rupees from axis salary bank account. From past a year they are deducting an amount of 1200 as consolidated charges on salary account. Do i need to send every month a salary slip of my job as it referred salary bank account please don't grasp the hard earned money in a cunning way as rules and procedures as formality.
                    Apr 6, 2020
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 05, 2020
                    Axis Bank Customer Care's response
                    Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details. https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Regards, Team Axis Bank
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                      Ashwamedh Kumar
                      Mar 4, 2020
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                      Address: New Delhi, Delhi, 110028

                      I had axis cc ending 3566. I received a call from mr. Mahesh collection agency person stating to pay 71600 towards full and final closure of the acount & also will remark as closed on cibil, i have made a payment of 71600 in month of january 2020 & february 2020 through online bill desk. When we called for ndc to collection agency person mr. Mahesh, he told you can get ndc from bank. But before dues he told me, we can arrange ndc and given to you.

                      Please help to get ndc letter
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 04, 2020
                      Axis Bank Customer Care's response
                      Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest.
                      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                      Mar 12, 2020
                      Updated by Ashwamedh Kumar
                      we have not received any response from Axis Bank Team.
                      My registered mobile no. is [protected]
                      what is the status of my complaint ???
                      what is the status of my complaint ???
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                        PoonamAK
                        Mar 4, 2020
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                        unable to pay axis bank credit card dues

                        I am writing this with regards to my credit card bill payment. My credit card number is xxxx-xxxx-xxxx-xxx. I recently received a bill of amount rs. 42708.98.

                        This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months, but we do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.br...
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                        Balajibeard27
                        Mar 3, 2020
                        Resolved
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                        brn payment card

                        Address: 1/462 MGR Nagar , Mookandapalli, Hosur, Krishnagiri, Tamil Nadu, 635126

                        The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.
                        The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.
                        The bank had once in past, deducted the money for failed transaction after 12hrs the failure of transaction and also...
                        +1 photos
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                        ajoy biswas09
                        Mar 2, 2020
                        Resolved
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                        Resolved

                        Address: Greater Noida , UP, Gautam Buddh Nagar, Uttar Pradesh, 201308

                        Today Axis bank deducted from my account 14942 INR, with out any reason, I don't used any credit card but customer care told me Its deducted against of credit card uses, now the are not receive or allow my call from my registered number so I cant take help from them also.
                        I ts Cleary Chet to me and making fool people.
                        Please give back my money

                        Shivam bhatt

                        [protected]
                        +1 photos
                        Apr 13, 2020
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 03, 2020
                        Axis Bank Customer Care's response
                        Hi, the charges levied in your credit card are applicable as per the schedule of charges. Sorry for the trouble. Regards, Team Axis Bank
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                          1deep2
                          Mar 2, 2020
                          Resolved
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                          Resolved

                          Sir, my name is Gurdeep singh. Today i have gone to sahnewal axis branch to deposit money of 100000/- through machine. But due to electricity problem my money stuck in machine.. after this machine continuously shown loading process. When i tried to talk branch manger he said u should complaint at toll-free no. But i unable to connect. So please help me to solve issue
                          +1 photos
                          Apr 4, 2020
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 04, 2020
                          Axis Bank Customer Care's response
                          Hi, we regret the inconvenience caused and are open to help you! Here is a link that will help to address your concern: https://application.axisbank.co.in/webforms/axis-support/sub-issues/atm-cdm-4.aspx Regards, Team Axis Bank.
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                            Beena Jaitkar
                            Mar 2, 2020
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                            Resolved

                            Address: Pune, Maharashtra, 411057

                            Have salary account in axis bank in 2015 when i was in wurth company after coming out of company i never used that account and i am went out of state for working. I called customer care to close account. But they told need to come to own branch. I received every time message as your account balance is zero and now also came like that. Now i am went to branch for asking closing of account they told you have negative balance for not maintaining minimum balance we kept negative balance. They are told that is our business policy. My friend told that as per rbi no negative balance in savings account. I went another time for showing and closing that account but they told why we need to follow those rules. And we didn't received any instructions like that from our bank so you need to clear negative balance to close it.
                            This type of cheating customers and rbi done by axis bank please take action against these type of cheating banks
                            Apr 3, 2020
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 02, 2020
                            Axis Bank Customer Care's response
                            Hi, we request you to share your contact number for further assistance. Regards, Team Axis Bank
                            I visited the Axis Bank, teynampet branch, Chennai on 17 th feb 2020.

                            I asked the procedure to stop the ecs payment and they asked me to write a letter in person to the manager and submit it in the branch.

                            I did as they said but it's already been a week and issue is not fixed. I was even debited from my account.
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